Diagnosing Problems Using Pc-Doctor From The Rescue And Recovery Workspace; Hdd Diagnostic Program - Lenovo ThinkPad T400s Service And Troubleshooting Manual

When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
Diagnosing problems using PC-Doctor from the Rescue and Recovery
workspace
By using PC-Doctor from the Rescue and Recovery workspace, you can
diagnose your system without starting up the operating system.
To run PC-Doctor, do as follows:
1. Turn off the computer, and then turn it on again.
2. When the ThinkPad logo comes up, immediately press the ThinkVantage
button. The Rescue and Recovery workspace opens.
3. Click Diagnose hardware.
For more information about PC-Doctor, see the Help for the program.

HDD diagnostic program

If your hard disk drive (HDD) or solid state drive (SSD) is not operating
properly, you may be able to find the problem by running the HDD
diagnostic program in Lenovo System Toolbox by PC-Doctor.
To run the diagnostic program, do as follows:
1. Click Start.
2. Move the pointer to All Programs, to Lenovo Services, and then to
Lenovo System Toolbox by PC-Doctor.
3. Click Lenovo System Toolbox by PC-Doctor.
4. Select Diagnostics and Tools.
5. Select Test Hard Drive in the Manage Hard Drive section.
6. If the diagnostic program returns any error messages, call the Customer
Support Center for Service. Note that the test may prompt you that
additional testing is required. Follow the prompts to complete all the tests.
If the diagnostic returns no error message but you still have some concerns, or
if you are unable to start Windows, you may be able to find the problem by
running the HDD diagnostic program in the BIOS Setup Utility.
To run the diagnostic program, do as follows:
1. Turn off the computer, and then turn it on again.
2. When the ThinkPad logo comes up, immediately press F1 to enter the
BIOS Setup Utility.
3. Using cursor keys, select HDD diagnostic program and press Enter. The
menu for the HDD diagnostic program opens.
Chapter 3. Solving computer problems
13