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Lenovo ThinkPad T400s Service And Troubleshooting Manual

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ThinkPad T400s
Service and Troubleshooting Guide

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  • Page 1 ThinkPad T400s Service and Troubleshooting Guide...
  • Page 2 © Copyright Lenovo 2009. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 3: Table Of Contents

    . 56 Entering the BIOS Setup Utility . 11 Diagnosing problems . . 12 Appendix B. Customer Replaceable Units Diagnosing problems using Lenovo System (CRUs) . 59 Toolbox by PC-Doctor. . 12 Diagnosing problems using PC-Doctor Appendix C. Features and Specifications from the Rescue and Recovery workspace .
  • Page 4 Canada. . 67 European Union EMC Directive Trademarks . . 73 conformance statement . . 67 EU-EMC Directive (2004/108/EC) EN Index . . 75 55022 class B Statement of Compliance . . 68 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 5: Read This First

    Never use it to warm your body. Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. © Copyright Lenovo 2009...
  • Page 6 Before putting your computer in a carrying case, make sure that is off, in sleep (standby) mode (Fn+F4), or in hibernation mode (Fn+F12). Do not put a computer in a carrying case while it is turned on. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 7: Chapter 1. Finding Information

    Under Quick Links in the Productivity Center, click Access on-system help. v Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide ® includes general safety instructions and complete Lenovo Limited Warranty. © Copyright Lenovo 2009...

  • Page 8: Lenovo System Toolbox

    To run Lenovo System Toolbox, do as follows: 1. Click Start. 2. Move the pointer to All Programs, to Lenovo Services, and then to Lenovo System Toolbox. If the Lenovo System Toolbox is not installed on your computer, go to http://www.lenovo.com/think/support, click Downloads and drivers, and...

  • Page 9: Finding Information With The Thinkvantage Button

    Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
  • Page 10 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 11: Chapter 2. Taking Care Of Your Thinkpad Notebook

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2009...

  • Page 12: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 13: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, HDD or SSD. Care for the fingerprint reader...

  • Page 14: Cleaning Your Computer Keyboard

    4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Solving Computer Problems

    See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 55 and Lenovo’s Internet Support site, http://www.lenovo.com/CRUs. Useful to know How can I prevent problems with my computer? See “Read this first”...

  • Page 16: Features And Specifications

    See “Problem solving” in Access Help. This guide describes methods of troubleshooting for use when online Access Help is inaccessible. Also see Lenovo System Toolbox. This application is a diagnostic program that works through the Windows operating system. How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,”...

  • Page 17: Recovery Discs

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 36 of this Guide.

  • Page 18: Diagnosing Problems

    Toolbox by PC-Doctor To run Lenovo System Toolbox by PC-Doctor, do as follows: 1. Click Start. 2. Move the pointer to All Programs, to Lenovo Services, and then to Lenovo System Toolbox by PC-Doctor. 3. Click Lenovo System Toolbox by PC-Doctor.

  • Page 19: Diagnosing Problems Using Pc-Doctor From The Rescue And Recovery Workspace

    Lenovo System Toolbox by PC-Doctor. To run the diagnostic program, do as follows: 1. Click Start. 2. Move the pointer to All Programs, to Lenovo Services, and then to Lenovo System Toolbox by PC-Doctor. 3. Click Lenovo System Toolbox by PC-Doctor.

  • Page 20: Troubleshooting

    Error messages Note: 1. In the charts, x can be any character. 2. The version of Lenovo System Toolbox referred to here is Lenovo System Toolbox by PC-Doctor. Message Solution 0176: System...
  • Page 21 0230: Shadow RAM The shadow RAM failed. Test your computer’s memory with error Lenovo System Toolbox. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. Chapter 3. Solving computer problems...
  • Page 22 Solution 0231: System RAM The system RAM failed. Test your computer’s memory with error Lenovo System Toolbox. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0232: Extended RAM The extended RAM failed.
  • Page 23 Message Solution 1805: Unauthorized The Wireless USB card is not supported on this computer. Wireless USB card is Remove it. plugged in - Power off and remove the Wireless USB card. 1830: Invalid The current memory configuration is not supported. If only memory one memory module is installed, it must be in the lower slot, configuration -...
  • Page 24 The video function has a problem. Have the computer short beeps serviced. Four cycles of four The Security Chip has a problem. Have the computer serviced. short beeps Five beeps The system board has a problem. Have the computer serviced. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 25 If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area...

  • Page 26: Errors Without Messages

    For details about restoring the system to the factory state, see Chapter 4, “Recovery options,” on page 35. 3. If the problem persists, have the computer serviced. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 27 Problem: The screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following: v Move the TrackPoint or press a key to exit the screen saver. v Press the power switch to resume from sleep (standby) or hibernation. Problem: The computer does not respond.

  • Page 28: Memory Problems

    Lenovo authorized servicer or a marketing representative to have that password canceled. v If you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced.

  • Page 29: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: ® For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly.

  • Page 30: Sleep (Standby) Or Hibernation Problems

    Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds. 3. If the problem persists, do the Solution in the following Problem. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 31 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 32: Computer Screen Problems

    (is green), press Fn+Home to make the screen brighter. v If the sleep (standby) status indicator is on (is green), press Fn to resume from the sleep (standby) mode. 2. If the problem persists, do the Solution in the following Problem. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 33 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 34 If you are using an external display device with a desktop size of 1600 × 1200 or larger (4:3), or 1680 × 1050 (16:10) or larger, reduce the refresh rate or color depth. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 35: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see “Problem solving” in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 36: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    You can hot-swap an HDD or SSD in the Ultrabay only if no hard disk password has been set. Make sure that the password for the HDD or SSD in the Ultrabay is disabled. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 37 Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 38: Fingerprint Reader Problems

    Windows operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 35. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 39 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the “Boot priority order” list in the BIOS Setup Utility. To check whether the device is included in the “Boot priority order”...
  • Page 40 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 41: Chapter 4. Recovery Options

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

  • Page 42: Restoring The Factory Contents

    Restoring the factory contents Note: Before removing the Lenovo partition on your hard disk drive, be sure to create a Product Recovery disc. This can be done from the Create Recovery Media choice in the ThinkVantage section of the main Windows menu.

  • Page 43: Recovering Data

    4. Click Full Restore and follow the instructions on the screen. Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 44 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 45: Chapter 5. Upgrading And Replacing Devices

    AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Holding the latch in the unlocked position, remove the battery 2 . © Copyright Lenovo 2009...

  • Page 46: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 47 Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired. The connectors and slot of these drives were not designed for frequent changes, or drive swapping. v The Rescue and Recovery workspace and the Product Recovery program are not included on an optional drive.
  • Page 48 4. Remove the screw 1 that secures the drive slot cover. Then, flip out and remove the cover 2 . 5. Remove the drive by pulling out the tab. 6. Insert the drive into the drive bay; then press it firmly into place. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 49: Replacing Memory

    7. Insert 1 and reinstall the cover of the drive slot 2 . Then, reinstall the screw 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory.
  • Page 50 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 . Be sure to save the old SO-DIMM for future use. ThinkPad T400s Service and Troubleshooting Guide...
  • Page 51 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place Note: If you install a memory module in only one of the two memory slots, install it in the slot on which “SLOT-0”...
  • Page 52 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. The “Installed memory” item shows the total amount of memory installed in your computer. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 53: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad Notebooks, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad Notebooks, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 54 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 55: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 56 (Cantonese, English, and Mandarin) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia 0800-0426 Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) Egypt +202-35362525 ThinkPad T400s Service and Troubleshooting Guide...
  • Page 57 Country or Region Telephone Number El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 0180 5 - 00 46 18 (German) Greece +30-210-680-1700 Guatemala...
  • Page 58 Russia Moscow: +7 (495) 258 6300 Toll free: 8 800 200 6300 (Russian) Singapore 800 6011 343 (Local number only) +603 8315 6856 (DID) (English) Slovakia +421-2-4954-5555 Slovenia +386-1-200-50-60 (Slovenian) Spain 91-714-7983 0901-100-000 (Spanish) ThinkPad T400s Service and Troubleshooting Guide...
  • Page 59 Country or Region Telephone Number Sri Lanka +9411 2493547 +9411 2493548 (English) Sweden 077-117-1040 (Warranty service and support) (Swedish) Switzerland 0800-55-54-54 (Warranty service and support) (German, French, and Italian) Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-060-066 (Local number only) 66 2273 4088 +603 8315 6857 (DID) (Thai and English) Trinidad and Tobago 1-800-645-3330 (English)
  • Page 60 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 61: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 62: Types Of Warranty Service

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.
  • Page 63 Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
  • Page 64 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 65: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and Lenovo’s Internet Support site, http:// www.lenovo.com/CRUs, provide instructions for replacing self-service and optional-service CRUs.
  • Page 66 Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The following table provides a list of CRUs for your computer and tells where to find the replacement instructions.

  • Page 67: Appendix C. Features And Specifications

    External-monitor connector v DisplayPort connector v Combo audio jack v 2 Universal Serial Bus (USB) connectors v 1 Universal Serial Bus (USB)/eSATA connector v RJ45 Ethernet connector v Ultrabay Slim Media Bay v Docking connector © Copyright Lenovo 2009...

  • Page 68: Connector Locations

    Integrated Wireless USB (on some models) v Integrated WiMax (on some models) Security features v Fingerprint reader (on some models) Connector locations Rear view Power jack Monitor connector Ethernet connector USB connector USB/eSATA combo connector DisplayPort connector ThinkPad T400s Service and Troubleshooting Guide...
  • Page 69 Right-side view Wireless radio switch Security keyhole Left-side view USB connector Combo Audio jack Bottom view Docking connector Appendix C. Features and Specifications...

  • Page 70: Specifications

    Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V DC – Capacity: 4.0 AH Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task bar. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 71: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 72: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 73: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 74: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 75: Japanese Vcci Class B Statement

    Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Japanese VCCI Class B statement...

  • Page 76: Notice For Users In The U.s.a

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has...
  • Page 77 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...

  • Page 78: Notice For Regulatory Information

    8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. ThinkPad T400s Service and Troubleshooting Guide...

  • Page 79: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: ® Lenovo ® Rescue and Recovery ® ThinkLight ® ThinkPad ® ThinkVantage ® TrackPoint Ultrabay ® UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 80 ThinkPad T400s Service and Troubleshooting Guide...

  • Page 81: Index

    8 troubleshooting 23 Safety and Warranty Guide 1 diagnosing service and help 47 storage device 13 service partition Lenovo System Toolbox 2 system 13 diagnosing the storage diagnosing problems device 13 System Toolbox by restoring the factory contents 36...
  • Page 82 32 keyboard 23 memory 22 password 22 pointing device 23 sleep or hibernation 24 startup problems 32 storage device 30 upgrading devices 39 warranty information 55 Web help 47 worldwide support telephone list 49 ThinkPad T400s Service and Troubleshooting Guide...

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