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Chapter 2. Solving computer problems
Note: If your system is running and Access Help is accessible, see Access Help.
Diagnosing problems
If you experience problems with your computer, use the following procedure
as a starting point for solving them.
v If you can start up the operating system, see "Diagnosing problems using
Lenovo ThinkVantage Toolbox."
v If you cannot start up the operating system, see "Diagnosing problems
using PC-Doctor from the Rescue and Recovery workspace."
Diagnosing problems using Lenovo ThinkVantage Toolbox
If your computer is not operating properly, you may be able to diagnose the
problem by having Lenovo ThinkVantage Toolbox test components of your
computer.
To start this program, do as follows:
1. Click Start.
2. Move the pointer to Control Panel, to System and Security, to Lenovo's
For more information about this program, see the Help for the program.
Running any tests may take up to several minutes or longer. Make sure you
have time to run the entire test; do not interrupt the test while it is running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
Diagnosing problems using PC-Doctor from the Rescue and Recovery
workspace
By using PC-Doctor
diagnose your system without starting up the operating system.
To run PC-Doctor, do as follows:
1. Turn off the computer, and then turn it on again.
2. When the ThinkPad
3. Click Launch advanced Rescue and Recovery.
© Copyright Lenovo 2010
System Health and Diagnostics, and then to Lenovo ThinkVantage
Toolbox.
®
from the Rescue and Recovery
and Recovery workspace opens.
®
logo comes up, immediately press Enter. The Rescue
®
workspace, you can
3
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