HP PAVILION DV3000 Maintenance And Service Manual
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HP PAVILION DV3000 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dv3000 Entertainment PC and HP
Pavilion dv3500 Entertainment PC
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Summary of Contents for HP PAVILION DV3000

  • Page 1 HP Pavilion dv3000 Entertainment PC and HP Pavilion dv3500 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description 2 External component identification Top components ... 6 TouchPad ... 6 Lights ... 7 Buttons and fingerprint reader (select models only) ... 9 Keys ... 11 Front components ... 12 Right-side components ... 12 Left-side components ...
  • Page 6 Unknown user password ... 41 Component replacement procedures ... 42 Serial number ... 42 Computer feet ... 43 Battery ... 43 WLAN module ... 45 Optical drive ... 48 Memory module ... 49 Hard drive ... 51 Keyboard ... 54 Switch cover ...
  • Page 7 System memory map specifications ... 96 System interrupt specifications ... 97 System I/O address specifications ... 98 7 Screw listing Phillips PM3.0×4.0 screw ... 100 Phillips PM2.5×6.0 captive screw ... 101 Black Phillips PM2.5×4.0 screw ... 102 Phillips PM2.5×11.0 captive screw ... 103 Phillips PM2.0×4.0 screw ...
  • Page 8 11 Recycling Battery ... 124 Display ... 124 Index ... 130 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dv3000 Entertainment PC HP Pavilion dv3500 Entertainment PC Processors Intel® Core™2 Duo processors T9500 2.60-GHz processor, 6-MB L2 cache, 800-MHz front side bus (FSB) T9400 2.53-GHz processor, 6-MB L2 cache, 1066-MHz FSB T9300 2.50-GHz processor, 6-MB L2 cache, 800-MHz FSB...
  • Page 10 ● 2048 MB (2048 × 1) ● 1024-MB total system memory (1024 × 1) Hard drives Support for 9.5-mm, 2.5-inch hard drives Support for HP ProtectSmart Hard Drive Protection Serial ATA Support for the following drives: ● 320-GB, 5400-rpm ●...
  • Page 11 Low light VGA webcam with activity light VGA webcam with activity light Fixed (no tilt) Microphones Dual-array digital microphones Audio HP-branded Altec Lansing speakers Modem 56K V.92 data/fax modem Modem cable not included Ethernet Integrated 10/100/1000 network interface card (NIC)
  • Page 12 6-cell, 55-Wh, 2.55-Ah Li-ion battery requirements ● 4-cell, 37-Wh, 2.55-Ah Li-ion battery 90-W HP Smart AC Adapter with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC connector) Security Security cable slot Fingerprint reader with Digital Persona software support...
  • Page 13 Category Description Optical drive WLAN module dv3000 dv3500 √ √ √ √...

  • Page 14: External Component Identification

    External component identification Top components TouchPad Component TouchPad on/off button TouchPad* Left TouchPad button* TouchPad light TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view and change pointing device preferences, select Start > Control Panel > Hardware and Sound >...

  • Page 15: Lights

    Lights Component Caps lock light Power lights (2)* Volume mute light Volume down light Volume up light Num lock light Wireless light Description On: Caps lock is on. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ●...
  • Page 16 Component Battery light Drive light *The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed. Chapter 2 External component identification Description ●...

  • Page 17: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Component Power button* Media button Volume mute button Volume scroll zone Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ●...
  • Page 18 Component Previous/rewind button Play/pause button Next/fast forward button Stop button Wireless button (10) Fingerprint reader (select models only) *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Chapter 2 External component identification Description ●...

  • Page 19: Keys

    Keys Component Windows logo key Spacebar Windows applications key Embedded numeric keypad keys Function keys Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the Displays the Windows Start menu.

  • Page 20: Front Components

    Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Receives a signal from the HP Remote Control (provided with select models only). Produce sound. Description Reads optical discs and, on select models, also writes to optical discs.

  • Page 21: Left-Side Components

    Left-side components Component External monitor port Security cable slot Vent USB port eSATA/USB port HDMI port (select models only) Digital Media Slot ExpressCard slot Description Connects an external VGA monitor or projector. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 22: Bottom Components

    Bottom components Component Battery release latches (2) Battery bay Memory module compartment Vents (5) Wireless module compartment Optical drive release latch Hard drive bay Chapter 2 External component identification Description Release the battery from the battery bay. Holds the battery. Contains the memory module slots.

  • Page 23: Display Components

    Display components Component Internal display switch Internal microphones (2) (select models only) Webcam light Webcam Description Turns off the display and initiates Sleep if the display is closed while the power is on. Record sound. NOTE: If there is a microphone icon next to each microphone opening, your computer has internal microphones.

  • Page 24: Wireless Antennae

    Wireless antennae On select computer models, at least 2 antennae send and receive signals from one or more wireless devices. These antennae are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennae free from obstructions.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial number location...

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Description 13.3-inch, WXGA BrightView display assembly (includes webcam/microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) For use in dv3000 models For use in dv3500 models with an LCD display For use in dv3500 models with an LED display Switch cover (includes LED board and cable) For use in dv3000 models For use in dv3500 models...
  • Page 28 Item Description ● Turkey ● United Kingdom ● United States ● United States, lighted keyboard Top cover (includes TouchPad and cable, fingerprint reader board cable, and caps lock LED board and cable) For use in dv3000 models For use in dv3500 models Plastics Kit (see For use in dv3000 models For use in dv3500 models...
  • Page 29 Item Description For use in dv3000 models For use in dv3500 models (12) Processor (include replacement thermal material) For use in dv3000 models: ● Intel Core2 Duo T9500 2.60-GHz processor (6-MB L2 cache, 800-MHz FSB) ● Intel Core2 Duo T9300 2.50-GHz processor (6-MB L2 cache, 800-MHz FSB) ●...
  • Page 30 Item Description (17) Optical drive (include bezel and bracket) For use in dv3000 models: ● DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive ● DVD/CD-RW Combo Drive For use in dv3500 models: ● DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive ●...
  • Page 31 Item Description Hong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru, Saudi Arabia, Taiwan, Uruguay, the United States, Venezuela, and Vietnam ● For use in Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Oman, the Philippines, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore,...

  • Page 32: Display Assembly Components

    Display assembly components Item Description Display bezel For use with dv3000 models For use with dv3500 models with an LCD display For use with dv3500 models with an LED display Webcam/microphone module For use with dv3000 models For use with dv3500 models Display Hinge Kit (includes left and right display hinges) For use with dv3000 models For use with dv3500 models with an LCD display...
  • Page 33 Item Description For use in dv3500 models with an LED display Display Cable Kit (includes 3 wireless antenna transceivers and cables and display panel cable) For use in dv3000 models For use in dv3500 models with an LCD display For use in dv3500 models with an LED display Webcam/microphone module cable Display enclosure For use in dv3000 models...

  • Page 34: Plastics Kit

    Plastics Kit Item Description Plastics Kit For use in dv3000 models For use in dv3500 models ExpressCard slot bezel Wireless module compartment cover (includes 1 captive screw, secured by a C-clip) Memory module compartment cover (includes 2 captive screws, secured by C-clips) Hard drive bay cover (includes 2 captive screws, secured by C-clips) Chapter 3 Illustrated parts catalog Spare part number...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Description Hard drive (includes bracket) For use in dv3000 models: ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm ● 160-GB, 5400-rpm ● 120-GB, 5400-rpm For use in dv3500 models: ● 500-GB, 5400-rpm ● 400-GB, 5400-rpm ● 320-GB, 5400-rpm ●...

  • Page 36: Miscellaneous Parts

    DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive with LightScribe Optical Drive Kit (not illustrated, includes bezel, bracket, and screws) Miscellaneous parts Description 90-W HP Smart AC Adapter Remote control (fits inside ExpressCard slot) Power cord: For use in dv3000 models: ●...
  • Page 37 Description Screw Kit For use in dv3000 models For use in dv3500 models ● Phillips PM3.0×4.0 screw ● Phillips PM2.5×11.0 captive screw ● Phillips PM2.5×7.0 screw ● Phillips PM2.5×6.0 captive screw ● Phillips PM2.5×5.0 screw ● Black Phillips PM2.5×4.0 screw ●...

  • Page 38: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 383496-001 Power cord for use in dv3000 models in the United States 383496-011 Power cord for use in dv3000 models in Australia and New Zealand 383496-031 Power cord for use in dv3000 models in the United Kingdom 383496-291 Power cord for use in dv3000 models in Japan 383496-AA1...
  • Page 39 Modem module for use in dv3500 models in all countries and regions except Australia and New Zealand 461749-011 Modem module for use in dv3500 models only in Australia and New Zealand 463955-001 90-W HP Smart AC Adapter for use in dv3000 models 465539-001 Remote control (fits inside ExpressCard slot) 468499-001...
  • Page 40 Spare part Description number 468806-001 13.3-inch, WXGA BrightView display assembly for use in dv3000 models (includes webcam/microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 468807-001 120-GB, 5400-rpm hard drive for use in dv3000 models (includes bracket) 468808-001 160-GB, 5400-rpm hard drive for use in dv3000 models (includes bracket) 468809-001...
  • Page 41 Spare part Description number 468830-001 468831-001 Fingerprint reader board for use in dv3000 models (includes fingerprint reader board bracket) 480985-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions 481567-001 Display Miscellaneous Kit 482351-001 Intel Core2 Duo T5850 2.16-GHz processor for use in dv3000 models (2-MB of L2 cache, 667-MHz FSB) 482957-001 Intel WiFi Link 5100 802.11a/b/g WLAN module for use in all countries and regions 486548-001...
  • Page 42 Spare part Description number 496106-001 13.3-inch, WXGA BrightView display panel for use in dv3500 models with an LED display (includes display panel cable) 496107-001 13.3-inch, WXGA BrightView display assembly for use in dv3500 models with an LCD display (includes webcam/microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 496108-001 13.3-inch, WXGA BrightView display assembly for use in dv3500 models with an LED display (includes...
  • Page 43 Spare part Description number 496121-AB1 Keyboard for use with dv3500 models in Taiwan 496121-AD1 Keyboard for use with dv3500 models in South Korea 496121-B31 Keyboard for use with dv3500 models Internationally 496121-DH1 Keyboard for use with dv3500 models in Norway 497760-001 400-GB, 5400-rpm hard drive for use in dv3500 models (includes bracket) 497761-001...

  • Page 44: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 45: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 46: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 47: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 48: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 49: Unknown User Password

    Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Component Replacement Procedures

    Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Chapter 4 Removal and replacement procedures...

  • Page 51: Computer Feet

    Computer feet Description Rubber Foot Kit for use in dv3000 models (includes 4 base enclosure rubber feet) Rubber Foot Kit for use in dv3500 models (includes 4 base enclosure rubber feet) The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below.
  • Page 52 Remove the battery: Turn the computer upside down on a flat surface with the battery bay toward you. Slide and release the left battery release latch (1). NOTE: The left battery release latch automatically returns to its original position. Slide the right battery release latch (2) to release the battery from the battery bay. Remove the battery (3).

  • Page 53: Wlan Module

    WLAN module Description Intel 4965 802.11a/b/g/n WLAN modules: ● For use in Antigua and Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda, Brunei, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Hong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru, Saudi Arabia, Taiwan, Uruguay, the United States, Venezuela, and Vietnam ●...
  • Page 54 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 55 Remove the WLAN module (4) by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect installation into the WLAN module slot. Reverse this procedure to install a WLAN module. Component replacement procedures...

  • Page 56: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description For use in dv3000 models: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive DVD/CD-RW Combo Drive For use in dv3500 models: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe Before removing the optical drive, follow these steps: Shut down the computer.

  • Page 57: Memory Module

    Memory module Description For use in dv3000 computer models: 2048-MB (667-MHz, PC2-5300, DDR2) 1024-MB (667-MHz, PC2-5300, DDR2) 512-MB (667-MHz, PC2-5300, DDR2) For use in dv3500 computer models: 4096-MB (667-MHz, PC2-6400, DDR2) 2048-MB (667-MHz, PC2-6400, DDR2) 1024-MB (667-MHz, PC2-6400, DDR2) Before removing the memory module, follow these steps: Shut down the computer.
  • Page 58 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 59: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. Description For use in dv3000 models: 320-GB, 5400-rpm 250-GB, 5400-rpm 160-GB, 5400-rpm 120-GB, 5400-rpm For use in dv3500 models: 500-GB, 5400-rpm 400-GB, 5400-rpm 320-GB, 5400-rpm 250-GB, 5400-rpm 160-GB, 5400-rpm Hard Drive Kit (includes hard drive bracket and screws) Before removing the hard drive, follow these steps:...
  • Page 60 Lift the left side of the hard drive bay cover (2), swing it up and to the right, and remove the cover. The hard drive bay cover is included in the Plastics Kit, spare part number 468821-001 for dv3000 models, 501013-001 for dv3500 models. Loosen the Phillips PM2.5×11.0 captive screw (1) that secures the hard drive to the computer.
  • Page 61 Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 62: Keyboard

    Keyboard For use in: For use in dv3000 models: Japan South Korea Taiwan For use in dv3500 models: Brazil France French Canada Germany Greece International Italy Japan Latin America Norway Portugal Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the keyboard: Remove the four Phillips PM2.5×7.0 screws that secure the keyboard to the computer. Turn the computer right-side up, with the front toward you. Open the computer as far as possible. Lift the rear edge of the keyboard (1) until it rests at an angle. Release the keyboard (2) by sliding it back until it rests on the display assembly.
  • Page 64 Release the zero insertion force (ZIF) connector to which the keyboard cable (1) is attached and disconnect the cable (2) from the system board. NOTE: If you are removing a lighted keyboard, you must disconnect an additional power cable from the system board. Remove the keyboard.

  • Page 65: Switch Cover

    Switch cover Description Switch cover for use in dv3000 models (includes LED board and cable) Switch cover for use in dv3500 models (includes LED board and cable) Before removing the switch cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Top Cover

    Remove the switch cover (3). Reverse this procedure to install the switch cover. Top cover Description Top cover for dv3000 models (includes TouchPad and cable, fingerprint reader board cable, and caps lock LED board and cable) Top cover for dv3500 models (includes TouchPad and cable, fingerprint reader board cable, and caps lock LED board and cable) Before removing the top cover, follow these steps: Shut down the computer.
  • Page 67 Remove the top cover: Close the computer. Turn the computer upside down, with the rear panel toward you. Remove the six Phillips PM2.5×7.0 screws that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer as far as possible.
  • Page 68 Remove the six Phillips PM2.5×7.0 screws (1) and the two Phillips PM2.0×4.0 screws (2) that secure the top cover to the computer. Lift the back edge of the top cover (1), and swing it up and forward until all edges of the top cover are disengaged from the base enclosure.

  • Page 69: Fingerprint Reader Board

    Remove the top cover. Reverse this procedure to install the top cover. Fingerprint reader board Description Fingerprint reader board dv3000 (includes fingerprint reader board bracket) Fingerprint reader board dv3500 (includes fingerprint reader board bracket) Before removing the fingerprint reader board, follow these steps: Shut down the computer.
  • Page 70 Remove the three Phillips PM2.0×3.0 screws (2) that secure the fingerprint reader board and bracket to the top cover. Remove the fingerprint reader board bracket (3) from the top cover. Remove the fingerprint reader board (4) from the top cover. Reverse the above procedure to install the fingerprint reader board.

  • Page 71: Display Assembly

    Display assembly Description 13.3-inch, WXGA BrightView display assembly for use in dv3000 models (includes webcam/ microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 13.3-inch, WXGA BrightView display assembly for use in dv3500 models with an LCD display (includes webcam/microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 13.3-inch, WXGA BrightView display assembly for use in dv3500 models with an LED display...
  • Page 72 Remove the WLAN antenna cables from the channel (2) located between the wireless module compartment and the memory module compartment. Turn the computer right-side up, with the rear panel toward you. Open the computer as far as possible. Disconnect the display panel cable (1) from the system board and remove the cable from the cavity between the system board and the display left hinge.
  • Page 73 Remove the display assembly (2). If it is necessary to replace any of the display assembly internal components, remove the two rubber screw covers (1) on the display bezel bottom edge. The rubber screw covers are included in the Display Rubber Kit, spare part number 468802-001 for dv3000 models, 500966-001 for dv3500 models with an LCD display, and 502460-001 for dv3500 models with an LED display.
  • Page 74 Remove the display bezel (3). The display bezel is available using spare part number 468797-001 on dv3000 models, 500953-001 on dv3500 models with an LCD display, and 500954-001 on dv3500 models with an LED display. If it is necessary to replace the webcam/microphone module, release the module (1) as far as the webcam/microphone module allows.
  • Page 75 Disconnect the display panel cable (2) and the backlight cable (3) from the display inverter. Remove the inverter. The display inverter is available using spare part number 468798-001 for dv3000 models, 500957-001 for dv3500 models. If it is necessary to replace the display panel, disconnect the display logo LED board cable (1) from the display panel cable.
  • Page 76 Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 468799-001 for dv3000 models, 500959-001 for dv3500 models with an LCD display, 500960-001 for dv3500 models with an LED display. If it is necessary to replace the wireless antenna transceivers and cables, remove the Phillips PM2.5×4.0 screw (1) that secures the left transceiver to the display enclosure.
  • Page 77 If it is necessary to replace the webcam/microphone module cable, remove the cable from the display enclosure. The webcam/microphone module cable is available using spare part number 468805-001. NOTE: The webcam/microphone module cable is attached to the display enclosure with double- sided tape.

  • Page 78: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description System board for use only in dv3000 models (includes replacement thermal material and power connector cable) System board for use only in dv3500 models (includes replacement thermal material and power connector cable) Before removing the system board, follow these steps: Shut down the computer.
  • Page 79 Remove the system board: Disconnect the speaker cable (1) and the Bluetooth module cable (2) from the system board. Remove the two Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. Remove the two Phillips PM2.0×4.0 screws (2) that secure the power connector to the base enclosure.
  • Page 80 Use the optical drive connector (2) to lift right side of the system board (3) until the USB port and RJ45 jack are clear of the base enclosure. Flex the left side of the base enclosure (1) above the external monitor port. Lift back edge of the system board (2) until the external monitor port is clear of the base enclosure.
  • Page 81 Remove the system board by pulling it away from the base enclosure at an angle. Reverse the preceding procedure to install the system board. Component replacement procedures...

  • Page 82: Speakers

    Speakers Description Speakers Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 83: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 468827-001 for dv3000 models, 502463-001 for dv3500 models. Description Bluetooth module (includes double-sided tape) Before removing the Bluetooth module, follow these steps: Shut down the computer.
  • Page 84 Remove the Bluetooth module from the base enclosure. NOTE: The Bluetooth module is attached to the system board with double-sided tape. Reverse this procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures...

  • Page 85: Rtc Battery

    RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description RTC battery (includes double-sided tape) Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Remove the RTC battery (2). NOTE: The RTC battery is attached to the system board with double-sided tape. Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures...

  • Page 87: Modem Module

    Modem module NOTE: The modem module spare part kits do not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 468827-001 for dv3000 models, 502463-001 for dv3500 models. Description For use in dv3000 models in all countries and regions except Australia and New Zealand For use only in dv3000 models in Australia and New Zealand For use in dv3500 models in all countries and regions except Australia and New Zealand For use only in dv3500 models in Australia and New Zealand...

  • Page 88: Heat Sink

    Lift the modem module (4) straight up to disconnect it from the system board. Remove the modem module. Reverse the above procedure to install the modem module. Heat sink Description Heat sink for use in dv3000 models (includes heat sink retention clip and replacement thermal material) Heat sink for use in dv3500 models (includes heat sink retention clip and replacement thermal material)
  • Page 89 Display assembly (see System board (see System board on page Remove the heat sink: Turn the system board upside down, with the battery connector toward you. Loosen the two Phillips PM2.0×5.0 captive screws (1) that secure the heat sink to the system board Lift the right side of the heat sink retention clip (2) until it rests at an angle.

  • Page 90: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: All processor spare part kits include replacement thermal material. Description Processors for use in dv3000 models: Intel Core2 Duo T9500 2.60-GHz processor (6-MB L2 cache, 800-MHz FSB) Intel Core2 Duo T9300 2.50-GHz processor (6-MB L2 cache, 800-MHz FSB) Intel Core2 Duo T8300 2.40-GHz processor (3-MB L2 cache, 800-MHz FSB) Intel Core2 Duo T8100 2.10-GHz processor (3-MB L2 cache, 800-MHz FSB) Intel Core2 Duo T5850 2.16-GHz processor (2-MB of L2 cache, 667-MHz FSB)
  • Page 91 Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 92: Fan

    Description NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/ battery conservation configurations, battery fast charging, and software requirements.
  • Page 93 Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 94: Setup Utility

    Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 95: Using The Setup Utility

    Using the Setup Utility Changing the language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. Open the Setup Utility by turning on or restarting the computer.

  • Page 96: Displaying System Information

    Displaying system information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...

  • Page 97: Setup Utility Menus

    After either choice, the computer restarts in Windows. Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer.

  • Page 98: Diagnostics Menu

    Select Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Chapter 5 Setup Utility To do this Enabled/disable Fan Always On. When enabled, the computer fan will always be on.

  • Page 99: Specifications

    Specifications Computer specifications Dimensions Length Width Height (front to rear) Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating...

  • Page 100: 13.3-Inch, Wxga, Brightview Display Specifications

    Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 13.3-inch, WXGA, BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display...

  • Page 101: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disk rotational speed Operating temperature NOTE: Certain restrictions and exclusions apply. Consult technical support for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 102: Dvd±Rw And Cd-Rw Super Multi Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Chapter 6 Specifications Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,...

  • Page 103: Dvd/Cd-Rw Combo Drive Specifications

    DVD/CD-RW Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 24X CD-RW Transfer mode Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD- EXTRA, Portfolio, CD-R, CDRW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9,...

  • Page 104: System Dma Specifications

    System DMA specifications Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. System memory map specifications Size 640 KB 128 KB 48 KB 160 KB 64 KB 15 MB 58 MB 58 MB 2 MB...

  • Page 105: System Interrupt Specifications

    System interrupt specifications Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.

  • Page 106: System I/O Address Specifications

    System I/O address specifications I/O address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091...
  • Page 107 I/O address (hex) 220 - 22F 230 - 26D 26E - 26 278 - 27F 280 - 2AB 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B...

  • Page 108: Screw Listing

    Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this section are available in the Screw Kit, spare part number 468822-001 for dv3000 models, 502462-001 for dv3500 models, and the Display Screw Kit, spare part number 468803-001 for use in dv3000 models, 500958-001 for use in dv3500 models with an LCD display, and 502364-001 for models with an LED display.

  • Page 109: Phillips Pm2.5×6.0 Captive Screw

    Phillips PM2.5×6.0 captive screw Color Black Where used: (1) One captive screw (secured by a C-clip) that secures the WLAN compartment cover to the computer (2) Two captive screws (secured by C-clips) that secure the memory module compartment cover to the computer (3) Two captive screws (secured by C-clips) that secure the hard drive bay cover to the computer Quantity...

  • Page 110: Black Phillips Pm2.5×4.0 Screw

    Black Phillips PM2.5×4.0 screw Color Black Where used: 2 screws that secure the WLAN module to the system board Where used: 2 screws that secure the modem module to the computer 102 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.0 mm...

  • Page 111: Phillips Pm2.5×11.0 Captive Screw

    Phillips PM2.5×11.0 captive screw Color Black Where used: One captive screw (secured in the hard drive bracket housing) that secures the hard drive to the computer Quantity Length 11.0 mm Thread Head diameter 2.5 mm 5.0 mm Phillips PM2.5×11.0 captive screw 103...

  • Page 112: Phillips Pm2.0×4.0 Screw

    Phillips PM2.0×4.0 screw Color Black Where used: 4 screws that secure the switch cover to the computer Where used: 2 screws that secure the top cover to the base enclosure 104 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.0 mm 4.5 mm...
  • Page 113 Where used: 2 screws that secure the power connector bracket to the base enclosure Where used: 2 screws that secure the fan to the base enclosure Phillips PM2.0×4.0 screw 105...

  • Page 114: Phillips Pm2.5×7.0 Screw

    Phillips PM2.5×7.0 screw Color Black Where used: (1) Four screws that secure the keyboard to the computer (2) Two screws that secure the switch cover to the computer 106 Chapter 7 Screw listing Quantity Length 7.0 mm Thread Head diameter 2.5 mm 5.0 mm...
  • Page 115 Where used: (1) Six screws that secure the top cover to the base enclosure (2) Two screws that secure the display assembly to the base enclosure Where used: 6 screws that secure the top cover to the base enclosure Where used: Two screws that secure the display assembly to the base enclosure Phillips PM2.5×7.0 screw 107...

  • Page 116: Phillips Pm2.5×5.0 Screw

    Phillips PM2.5×5.0 screw Color Black Where used: 2 screws that secure the display bezel to the display enclosure Where used: 6 screws that secure the display panel to the display enclosure 108 Chapter 7 Screw listing Quantity Length 5.0 mm Thread Head diameter 2.5 mm...
  • Page 117 Where used: 2 screws that secure the system board to the base enclosure Phillips PM2.5×5.0 screw 109...

  • Page 118: Phillips Pm2.0×3.0 Captive Screw

    Phillips PM2.0×3.0 captive screw Color Silver Where used: 3 screws that secure the fingerprint reader board and bracket to the top cover Where used: 6 screws that secure the display hinges to the display panel 110 Chapter 7 Screw listing Quantity Length 3.0 mm...

  • Page 119: Silver Phillips Pm2.5×4.0 Screw

    Silver Phillips PM2.5×4.0 screw Color Silver Where used: One screw that secures the left wireless antenna transceiver to the display enclosure Quantity Length 5.0 mm Thread Head diameter 2.5 mm 5.0 mm Silver Phillips PM2.5×4.0 screw 111...

  • Page 120: Phillips Pm2.0×5.0 Captive Screw

    Phillips PM2.0×5.0 captive screw Color Black Where used: 2 captive screws (secured by C-clips) that secure the heat sink retention clip to the heat sink 112 Chapter 7 Screw listing Quantity Length 5.0 mm Thread Head diameter 2.0 mm 5.0 mm...

  • Page 121: Backup And Recovery

    Backup and recovery Recovering system information Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 122: Backing Up Your Information

    Note the following guidelines before creating recovery discs: ● You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs, up to 20 discs may be required, whereas only a few DVDs or BDs are required.

  • Page 123: Backup Suggestions

    Backup suggestions ● Create a set of recovery discs using Recovery Manager. ● Create system restore points using the Windows® System Restore feature, and periodically copy them to disc. ● Store personal files in the Documents folder and back up this folder periodically. ●...

  • Page 124: Restore To A Previous Date And Time

    You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
  • Page 125 To restore the system from the partition, follow these steps: Access Recovery Manager in either of the following ways: ● Select Start > All Programs > Recovery Manager > Recovery Manager. –or– ● Restart the computer and press on the screen. Then select Recovery Manager. Recovery Manager opens.

  • Page 126: Connector Pin Assignments

    Connector pin assignments Audio-out (headphone) Audio-in (microphone) 118 Chapter 9 Connector pin assignments Signal Audio out, left channel Audio out, right channel Ground Signal Audio signal in Audio signal in Ground...

  • Page 127: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor 119...

  • Page 128: Modem)

    RJ-11 (modem) RJ-45 (network) 120 Chapter 9 Connector pin assignments Signal Unused Ring Unused Unused Unused Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused...

  • Page 129: Universal Serial Bus

    Universal Serial Bus Signal +5 VDC Data - Data + Ground Universal Serial Bus 121...

  • Page 130: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 131: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Korea The Netherlands Norway The People's Republic of China Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 132: Battery

    Careful handling must be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 133 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 134 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 135 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 136 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
  • Page 137 Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.

  • Page 138: Index

    Index Symbols/Numerics 1394 Power Saving 89 AC adapter light, identifying 12 AC adapter, spare part number 28, 31 administrator password 89 antenna illustrated 24 removal 68 spare part number 25, 31, antennae 16 applications key, Windows 11 audio, product description 3 audio-in (microphone) jack, identifying 12 audio-in jack, pin...
  • Page 139 Display Cable Kit, spare part number 25, 31, 35, 68 display components illustrated 24 recycling 124 spare part numbers 24 display enclosure illustrated 24 spare part number 25, 31, display hinge illustrated 24 removal 67 spare part number 24, 31, 35, 68 Display Hinge Kit, spare part number 24, 31, 35...
  • Page 140 Windows applications 11 Windows logo 11 LAN Power Saving 89 language support 89 latch, battery release 14 latches, optical drive release 14 lights battery 8 caps lock 7 drive 8 mute 7 num lock 7 optical drive 12 power 7, 12 TouchPad 6 volume down 7 volume mute 7...
  • Page 141 recovering a program or driver 113 recovering from the dedicated recovery partition 116 recovering from the recovery discs 116 recovery discs 113 Recovery Manager 113, 116 recovery partition 113 recovery, system 116 remote control, spare part numbers 28, 31 removal/replacement preliminaries 36 procedures 42 restore points 115...
  • Page 142 wireless module compartment cover illustrated 26 removal 46 spare part number 46 wireless module compartment, identifying 14 wireless, product description 3 WLAN module removal 45 spare part numbers 22, 30, 31, 45 workstation guidelines 39 134 Index...

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