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HP Pavilion dv4 Maintenance And Service Manual

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HP Pavilion dv4 Entertainment PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion dv4

  • Page 1 HP Pavilion dv4 Entertainment PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Front ............................8 Display ........................... 9 Buttons ..........................10 Keys ............................. 11 Lights ............................ 12 TouchPad ..........................13 Left side ..........................14 Right side ..........................15 Bottom ..........................
  • Page 6 Electrostatic discharge damage ..............35 Packaging and transporting guidelines ........37 Component replacement procedures ..................39 Service tag ......................39 Computer feet ......................40 Battery ........................41 SIM ........................42 WLAN module ......................44 WWAN module ..................... 47 RTC battery ......................49 Memory module ......................
  • Page 7 6 Specifications ....................... 104 Computer specifications ......................104 14.0-inch display specifications ..................... 105 Hard drive specifications ...................... 106 Hard drive specifications (continued) ..................107 7 Backup and recovery ....................108 Restore ..........................108 Creating restore media ......................109 Performing a system restore ....................110 Restoring using the dedicated recovery partition (select models only) ......
  • Page 8 viii...
  • Page 9: Product Description

    AMD processor Intel processor √ √ Product Name HP Pavilion dv4 Entertainment PC √ Processors AMD® Sabine A8-3530MX 2.6-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) √ AMD Sabine A8-3510MX 2.5-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, Quad Core,...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, Dual Core, 35 W) √ Intel Core i3-2350M 2.30-GHz processor (3.0- MB L3 cache, Dual Core, 35 W) √...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ UMA graphics: ● Intel HD 3000 GT2 graphics (for use with computer models equipped with an Intel i5 or i3 processor) ● Intel HD GT1 graphics (for use with computer models equipped with an Intel Pentium processor) √...
  • Page 12 √ √ High-definition Dolby Home Theater version 4 Audio √ √ Two HP Pavilion-branded Altec/ Lansing speakers √ √ Supports Microsoft Premium requirements √ √ HP TrueVision high-definition webcam (fixed, no tilt with activity LED, 1280×800 by 30 frames per second √...
  • Page 13 Module ● HP un2420 EV-DO/HSPA Mobile Broadband Module √ √ External media card HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card √ Subscriber identity module (SIM) slot (populated...
  • Page 14 Taps enabled by default √ √ Power requirements Supports the following HP Smart AC adapters: ● 90-W PFC RC V 3-wire HP Smart AC adapter ● 65-W RC V 3-wire HP Smart AC adapter √ √ Supports the following batteries: ●...
  • Page 15 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● Optical drive ● WLAN module √ End-user replaceable parts: ●...
  • Page 16: External Component Identification

    External component identification Front Item Component Description Digital Media Slot Supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card Speakers (2) Produce sound. Chapter 2 External component identification...
  • Page 17: Display

    Display Item Component Description WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with WWANs. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Internal microphones Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs.
  • Page 18: Buttons

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Web browser button Opens a Web browser. NOTE:...
  • Page 19: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Action keys Execute frequently used system functions.
  • Page 20: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.
  • Page 21: Touchpad

    TouchPad Item Component Description ● TouchPad light Amber: The TouchPad is off. ● On: The TouchPad is on. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse.
  • Page 22: Left Side

    ● Hard drive light White: The computer is on. ● Blinking white: The computer is in the Sleep state. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. Chapter 2 External component identification...
  • Page 23: Right Side

    Right side Item Component Description Optical drive Reads and writes to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Audio-out (headphone) jack Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.
  • Page 24: Bottom

    Bottom Item Component Description SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog...
  • Page 26: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Component Spare part number 14.0-in, high definition (HD), light-emitting diode (LED), BrightView SVA display assembly (includes microphone and wireless antenna transceivers and cables): In espresso black finish 650463-001 In Pacific blue finish 650465-001 In ruby red finish 650467-001 NOTE: For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable):...
  • Page 29 Item Component Spare part number NOTE: The audio/USB board spare part kit does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare part number 652696-001. Plastics Kit, includes: 650478-001 (9a) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) NOTE:...
  • Page 30 Item Component Spare part number Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB 638039-001 L3 cache, Dual Core, 35 W) Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, Dual Core, 35 W) 653340-001 Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, Dual Core, 35 W) 653339-001 Intel Core i3-2310M 2.10-GHz processor (3.0-MB L3 cache, Dual Core, 35 W) 638037-001...
  • Page 31 639738-001 (21) RTC battery 449137-001 (22) WWAN module (for use only with computer models equipped with an Intel processor): HP un2420 EV-DO/HSPA Mobile Broadband Module 531993-001 HP hs2340 HSPA+ Mobile Broadband Module 632155-001 (23) WLAN module: For use with all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter...
  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 650454-001 Display hinge covers (2) 650462-001 Webcam/microphone module 650494-001 14.0-in, HD, LED, BrightView SVA display panel 650479-001 Display Hinge Kit (includes left and right display hinges and brackets) 650461-001 Display Cable Kit (includes display panel cable and webcam/microphone 650455-001 module cable) WLAN Antenna Kit (includes left and right WLAN antenna cables and transceivers)
  • Page 33: Cable Kit

    Item Component Spare part number In espresso black finish 650446-001 In Pacific blue finish 650449-001 In ruby red finish 650448-001 Display Screw Kit (not illustrated) 650483-001 Display Rubber Kit (not illustrated, includes 2 rubber screw covers) 650481-001 Cable Kit Item Component Spare part number Cable Kit, includes:...
  • Page 34: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (SATA, does not include the hard drive connector cable, hard drive bracket, or screws): NOTE: The hard drive connector cable is included in the Cable Kit, spare part number 652696-001. 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 7.0-mm...
  • Page 35: Miscellaneous Parts

    650472-001 Miscellaneous parts Component Spare part number HP Smart AC adapter: 90-W PFC RC V 3-wire HP Smart AC adapter 609940-001 65-W RC V 3-wire HP Smart AC adapter 609939-001 Power cord (3-pin, black, 1.83-m): Power cord for use in North America...
  • Page 36: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 650478-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Chapter 3 Illustrated parts catalog...
  • Page 37: Sequential Part Number Listing

    Intel Centrino Advanced-N 6230 WLAN module (for use only with computer models equipped with an Intel processor) 632155-001 HP hs2340 HSPA+ Mobile Broadband Module (for use only with computer models equipped with an Intel processor) 633252-001 750-GB, 7200-rpm, 7.0-mm, SATA hard drive (does not include hard drive connector cable, hard...
  • Page 38 Spare part number Description 634862-001 320-GB, 7200-rpm, 7.0-mm, SATA hard drive (does not include hard drive connector cable, hard drive bracket, or screws) 634925-001 500-GB, 7200-rpm, 7.0-mm, SATA hard drive (does not include hard drive connector cable, hard drive bracket, or screws) 636631-001 9-cell, 100-Whr, 3.00-Ah Li-ion battery 638037-001...
  • Page 39 Spare part number Description 650467-001 14.0-in, HD, LED, BrightView SVA display assembly in ruby red finish (includes microphone and wireless antenna transceivers and cables) 650470-001 Black keyboard for use in North America (for use only with computer models equipped with an Intel processor;...
  • Page 40 Spare part number Description 650490-001 Top cover in Pacific blue finish (includes TouchPad and TouchPad cable) 650494-001 Webcam/microphone module 651046-001 Thermal Material Kit for use only with computer models equipped with a graphics subsystem with UMA video memory (includes replacement thermal paste and pads) 652696-001 Cable Kit (includes the hard drive connector cable and the audio/USB board cable) NOTE:...
  • Page 41 Spare part number Description 654465-001 Fan for use only on computer models equipped with a graphics subsystem with discrete video memory 654484-001 Silver keyboard for use in the United States (for use only with computer models equipped with an Intel processor; includes keyboard cable) 654484-121 Silver keyboard for use in Canada (for use only with computer models equipped with an Intel processor;...
  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 43: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 46 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
  • Page 48: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
  • Page 49: Battery

    Battery Description Spare part number 9-cell, 100-Whr, 3.00-Ah Li-ion battery 636631-001 6-cell, 62-Whr, 2.80-Ah Li-ion battery 593562-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50: Sim

    To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) NOTE: The SIM is provided by the end-user as a security measure for the WWAN module.
  • Page 51 Remove the SIM (2) from the SIM slot. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Component replacement procedures...
  • Page 52: Wlan Module

    WLAN module Description Spare part number For use with all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter 593127-001 (BT3.0+HS ready) Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001...
  • Page 53 Lift the rear edge of the cover (2) up and forward until it rests at an angle. Remove the memory module/wireless module compartment cover. The memory module/wireless module compartment cover is available in the Plastics Kit, spare part number 650478-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
  • Page 54 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 55: Wwan Module

    WWAN module NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number HP un2420 EV-DO/HSPA Mobile Broadband Module 531993-001 HP hs2340 HSPA+ Mobile Broadband Module 632155-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 56 Remove the WWAN module by pulling the module away from the slot at an angle (3). NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery 44913-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 58: Memory Module

    Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 1-GB (PC3, 10600, 1333-MHz) 639738-001 Before removing a memory module, follow these steps: Shut down the computer.
  • Page 59 Remove the memory module (3) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...
  • Page 60: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW FX Super Multi Double-Layer Drive 659870-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 650473-001 DVD±RW and CD-RW FX Super Multi Double-Layer Combo Drive 659869-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 650472-001...
  • Page 61 Remove the optical drive: Remove the Phillips PM2.5×7.0 screw that secures the optical drive to the computer. Use a flat blade screwdriver (1) or similar tool to press the back of the optical drive to release the drive from the computer. Remove the optical drive (2) by sliding it out of the optical drive bay.
  • Page 62 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures...
  • Page 63: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. The hard drive connector cable is included in the Cable Kit, spare part number 652696-001. Description Spare part number 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 7.0-mm...
  • Page 64 Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at an angle. Remove the hard drive compartment cover. The hard drive compartment cover is available in the Plastics Kit, spare part number 650478-001. Disconnect the hard drive connector cable (1) from the system board.
  • Page 65: Keyboard

    If it is necessary to replace the hard drive connector cable (1), the hard drive screws (2), or the hard drive bracket (3), remove and replace the components. Reverse this procedure to reassemble and install the hard drive. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
  • Page 66 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 67 Insert a screwdriver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
  • Page 68: Top Cover

    Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. CAUTION: Step 8 applies only to computer models equipped with a keyboard with backlight. Release the ZIF connector (3) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (4) from the system board.
  • Page 69 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 41), and then remove the following components: Memory module/wireless module compartment cover (see WLAN module on page Optical drive (see Optical drive on page...
  • Page 70 Remove the following screws that secure the top cover to the computer: (1) Three Phillips PM2.0×2.0 screws in the optical drive bay (2) Four Phillips PM2.0×3.0 screws on the rear edge of the battery bay and the hard drive bay (3) Three Phillips PM2.5×5.0 screws on the front edge of the battery bay Turn the computer right-side up, with the front toward you.
  • Page 71 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (included with the power button board spare part kit, spare part number 650475-001) (2) TouchPad button board cable (included with the TouchPad button board spare part kit, spare part number 650476-001) (3) TouchPad LED board cable (included with the TouchPad LED board spare part kit, spare part number 650477-001)
  • Page 72 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...
  • Page 73: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 650475-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 74 Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. Chapter 4 Removal and replacement procedures...
  • Page 75: Touchpad Led Board

    TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 650477-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 76 Remove the TouchPad button board (4) and cables from the top cover. Reverse this procedure to install the TouchPad LED board and cable. Chapter 4 Removal and replacement procedures...
  • Page 77: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 650476-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 78 Remove the TouchPad button board bracket (5). Release the ZIF connector to which the TouchPad board cable (1) is attached, and then disconnect the TouchPad board cable from the TouchPad board. Release the TouchPad button board cable (2) from the top cover. (The TouchPad button board cable is attached to the top cover with double-sided tape.) Release the TouchPad button board from the clips (3) built into the top cover.
  • Page 79: Optical Drive Connector Cable

    Reverse this procedure to install the TouchPad button board and cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the Cable Kit, spare part number 652696-001. Before removing the optical drive connector cable, follow these steps: Shut down the computer.
  • Page 80 Remove the optical drive connector bracket (3) and the optical drive connector (4) from the base enclosure. Reverse this procedure to install the optical drive connector cable. Chapter 4 Removal and replacement procedures...
  • Page 81: Audio/Usb Board

    Audio/USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 660308-001 For use only on computer models equipped with a graphics subsystem with UMA memory 650474-001 NOTE: The audio/USB board spare part kit does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare part number 652696-001.
  • Page 82: Power Connector Cable

    Remove the audio/USB board (3) and cable. Reverse this procedure to install the audio/USB board. Power connector cable Description Spare part number Power connector cable 650457-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Top cover (see Top cover on page Audio/USB board (see Audio/USB board on page Remove the power connector cable: Disconnect the power cable (1) from the system board. Remove the Phillips PM2.5×5.0 screw (2) that secures the power connector and bracket to the computer.
  • Page 84: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 651046-001. Description Spare part number For use only with computer models equipped with an AMD processor and a graphics subsystem with 653427-001 discrete video memory (includes 1-GB of graphics subsystem memory) For use only with computer models equipped with an AMD processor and a graphics subsystem with...
  • Page 85 Remove the system board: Close the computer. Turn the computer upside down, with the front toward you. Disconnect the speaker cable from the system board. Turn the computer right-side up, with the front toward you. Open the computer. Component replacement procedures...
  • Page 86 Disconnect the following cables from the system board: (1) Display panel cable (included with the display assembly and display panel spare part kit) (2) Optical drive connector cable (included with the optical drive connector cable spare part kit) (3) Audio/USB board cable (included in the Cable Kit, spare part number 652696-001) (4) Power connector cable (included in the power connector cable spare part kit) Remove the three Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure.
  • Page 87 Remove the system board (3) by sliding it up and to the right at an angle. NOTE: A heat sink is attached to the base enclosure to service the Southbridge component on the bottom of the system board on computer models equipped with an AMD processor and a graphics subsystem with discrete video memory.
  • Page 88: Heat Sink

    Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 651046-001. Description Spare part number For use only with computer models equipped with an AMD processor and a graphics subsystem with 653426-001 discrete video memory...
  • Page 89 Remove the heat sink: Turn the system board upside down, with the front toward you. Loosen the captive screws (1) that secure the heat sink to the system board. NOTE: The number of screws used to secure the heat sink to the system board varies by computer model.
  • Page 90 The following illustration shows the heat sink removal process on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. The following illustration shows the heat sink removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory.
  • Page 91 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory.
  • Page 92 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the graphics Southbridge chip (3) and the heat sink section (4) that services it The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
  • Page 93: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 651046-001. Description Spare part number AMD Sabine A8-3530MX 2.6-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) 653364-001 AMD Sabine A8-3510MX 2.5-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) 653358-001...
  • Page 94 Description Spare part number Intel Pentium B960 2.20-GHz processor (TJ85, 2.0-MB L3 cache, dual core, 35 W, TDP) 664662-001 Intel Pentium B950 2.10-GHz processor (TJ85, 2.0-MB L2 cache, Dual Core, 35 W, TDP) 653338-001 Intel Pentium B940 2.00-GHz processor (TJ85, 2.0-MB L2 cache, Dual Core, 35 W, TDP) 653337-001 Before removing the processor, follow these steps: Shut down the computer.
  • Page 95 Lift the processor (2) straight up, and then remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...
  • Page 96: Fan

    Description Spare part number For use only with computer models equipped with a graphics subsystem with discrete video memory 654465-001 For use only with computer models equipped with a graphics subsystem with UMA video memory 650460-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 97 Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures...
  • Page 98: Speakers

    Speakers Description Spare part number Speaker Kit (includes cable) 650484-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 99: Display Assembly

    Remove the speakers (2). Reverse this procedure to install the speakers. Display assembly Description Spare part number 14.0-in, high definition (HD), light-emitting diode (LED), BrightView SVA display assembly (includes microphone and wireless antenna transceivers and cables): In espresso black finish 650463-001 In Pacific blue finish 650465-001...
  • Page 100 Optical drive (see Optical drive on page Hard drive (see Hard drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the display assembly: Disconnect the display panel cable (1) from the system board. Release the wireless antenna cables from the clips (2) built into the base enclosure.
  • Page 101 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Display Rubber Kit, spare part number 650481-001.
  • Page 102 Remove the hinge covers (2). The hinge covers are available using spare part number 650462-001. If it is necessary to replace the display panel: Remove the following screws that secure the display panel to the display enclosure: (1) Two Phillips PM2.5×3.5 broad head screws on the top edge of the display panel (2) Four Phillips PM2.5×4.5 screws on the hinges (3) Two Phillips PM2.0×3.0 screws on the bottom edge of the display panel Disconnect the webcam cable (1) from the webcam module.
  • Page 103 Release the display panel cable from the clips (3) and double-sided tape built into the bottom edge of the display enclosure. Lift the top edge of the display panel (4) until it rests at an angle. Remove the display panel. The display panel is available using spare part number 650479-001.
  • Page 104 Disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part number 650455-001. If it is necessary to replace the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.
  • Page 105 If it is necessary to replace the webcam/microphone module: ▲ Detach and remove the webcam/microphone module from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) The webcam/ microphone module is available using spare part number 650494-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) and routing channels built into the display enclosure.
  • Page 106 Detach the WLAN transceivers (2) and the WWAN transceivers (3) from the display enclosure. (The transceivers are attached to the display enclosure with doublesided tape.) Remove the wireless antenna cables and transceivers. The WLAN antenna are available using spare part number 650444-001. The WWAN antenna are available using spare part number 650445-001.
  • Page 107: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 108: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...
  • Page 109: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 110: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.
  • Page 111: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.
  • Page 112: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 23.56 cm 9.28 in Width 33.92 cm 13.36 in Height (front to back) 3.09 to 3.26 cm 1.22 to 1.28 in Weight 2.26 kg 4.98 lb Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current 3.5 A - 65 W or 4.74 A - 90 W Temperature...
  • Page 113: 14.0-Inch Display Specifications

    14.0-inch display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 ×...
  • Page 114: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 640-GB** Dimensions Height 12.7 mm 7.0 mm 7.0 mm Length 100.2 mm 100.2 mm 100.2 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 98 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 97 MB/sec...
  • Page 115: Hard Drive Specifications (Continued)

    (continued) Hard drive specifications 500-GB** 320-GB** Dimensions Height 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track...
  • Page 116: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.
  • Page 117: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.
  • Page 118: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.
  • Page 119: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.
  • Page 120: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.
  • Page 121: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.
  • Page 122: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...
  • Page 123: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 124: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
  • Page 125: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 126 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 127 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 128 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 129 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display...
  • Page 130 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 131: Index

    Index Blu-ray ROM DVD±R/RW Super AC adapter light 15 Multi Double-Layer Drive Digital Media Slot 8 AC adapter, spare part numbers precautions 35 display assembly 27, 29 removal 52 removal 91 Action keys 11 spare part number 22, 26, spare part numbers 20, 30, antenna 31, 52 31, 91...
  • Page 132 removal 52 Hard Drive Hardware Kit, spare webcam 9 spare part number 22, 27, part number 23, 26, 32, 55 wireless 12 31, 52 hard drive light 14 HDMI port 14 mass storage device headphone jack 15 electrostatic discharge 35 precautions 35 heat sink equipment guidelines 38...
  • Page 133 plastic parts, service product name 1 considerations 34 security 6 Thermal Material, spare part Plastics Kit serviceability 7 number 32 contents 28 video 4 tools required 34 spare part number 21, 28, wireless 4 top cover 31, 56 product name 1, 39 removal 60 pointing device, product product number 39...
  • Page 134 WLAN module removal 44 spare part numbers 23, 29, 30, 33, 44 workstation guidelines 37 WWAN Antenna Kit, spare part numbers 30 WWAN module removal 47 spare part numbers 23, 29, Index...