Troubleshooting And Diagnostics; Troubleshooting; Troubleshooting The Problem; Figure 3-1. Basic Troubleshooting Steps - HP omnibook OmniBook XE2 Service Manual

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration
below.

Troubleshooting the Problem

Record pertinent information about the unit:
Model and serial number.
Operating system and version.
BIOS version.
Accessories and peripherals used.
Analyze the problem:
Observe Symptoms.
how the problem differs from proper behavior. Also, take note of the functions that do work
properly.
Separate Problems.
3-2

Troubleshooting and Diagnostics

Check the customer's description
of the problem and any supporting
information.
Try to duplicate the customer's
problem.
Troubleshoot the problem using
- Diagnostic tools.
- Troubleshooting suggestions.
Verify the repair by testing the
functionality of the complete unit .

Figure 3-1. Basic Troubleshooting Steps

Using the customer's information, try to duplicate the problem. Determine
If there is more than one symptom, separate them into distinct problems.
HP OmniBook XE2