HP Omnibook XE4100 Service Manual
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HP Omnibook XE4100 Service Manual

HP Omnibook XE4100 Service Manual

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HP Omnibook XE4100
HP Omnibook XE4500
Technology Codes KB, KC

Service Manual

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Summary of Contents for HP Omnibook XE4100

  • Page 1: Service Manual

    ® HP Omnibook XE4100 HP Omnibook XE4500 Technology Codes KB, KC Service Manual...
  • Page 2 U.S. trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 3: Table Of Contents

    Removing the Top Case (HP Authorized Service Providers Only) ..........2-20 Removing the Floppy Drive (HP Authorized Service Providers Only) ........2-22 Removing the Infrared (I/R) PCA (HP Authorized Service Providers Only) ......2-25 Removing the Heatsink (with Fan) (HP Authorized Service Providers Only)......2-27 Removing the CPU Module (HP Authorized Service Providers Only) ........2-29...
  • Page 4 4. Replaceable Parts....................... 4-1 5. Reference Information....................5-1 Password Removal Policy......................5-1 Hewlett-Packard Display Quality Statement................. 5-2 Service Notes and Obsolete Parts ....................5-4 HP Omnibook XE4100/XE4500...
  • Page 5 Figures Figure 1-1. Omnibook XE4100/XE4500— Front View ..............1-3 Figure 1-2. Omnibook XE4100/XE4500— Back View ..............1-4 Figure 1-3. Omnibook XE4100/XE4500— Bottom View..............1-5 Figure 1-4. Resetting the Notebook .....................1-9 Figure 1-5. Replaceable Module Diagram ..................1-14 Figure 2-1. Disassembly Flow......................2-3 Figure 2-2. Removing the Battery......................2-4 Figure 2-3.
  • Page 6 Table 1-5. Keyboard Status Lights....................... 1-7 Table 1-6. Fn Hot Keys........................1-8 Table 1-7. Omnibook X4100 and XE4500 Specifications ..............1-10 Table 1-8. Omnibook XE4100, XE4500 Accessories ............... 1-13 Table 1-9. Functional Structure Description ..................1-15 Table 2-1. Removal Cross-Reference ....................2-1 Table 2-2.
  • Page 7 Introduction This manual provides reference information for servicing the HP Omnibook XE4100 (technology code KC) and XE4500 (technology code KB) notebook computers. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks.

  • Page 9: Product Information

    Product Information HP Omnibook XE4100 and XE4500 notebook computers provide outstanding performance and expandability in a conveniently portable form. Their high-performance components use the latest technologies to enable them to serve as desktop computers or portable multimedia presentation tools. Note that the following list of products is current at the time of publication but is subject to change.

  • Page 10: Table 1-2. Product Comparisons

    Windows XP Professional or Home preinstalled. preinstalled. System Power States On, Standby, Hibernate, Off. On, Standby, Hibernate, Off. * Intel Mobile Pentium 4-M and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. Product Information HP Omnibook XE4100/XE4500...

  • Page 11: Features

    Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Omnibook XE4100/XE4500— Front View 1. Notebook open/close latch. 7. Microphone option (not available). 2. One-touch buttons. 8. Infrared port*.

  • Page 12: Figure 1-2. Omnibook Xe4100/Xe4500- Back View

    Figure 1-2. Omnibook XE4100/XE4500— Back View 13. AC adapter jack. 21. Modem port*. 14. Two universal serial bus (USB) ports. 22. PCMCIA card and CardBus slot and button (XE4100) PCMCIA card and CardBus slots and buttons (XE4500). 15. LAN port*.

  • Page 13: Figure 1-3. Omnibook Xe4100/Xe4500- Bottom View

    Figure 1-3. Omnibook XE4100/XE4500— Bottom View 28. Hard disk drive. 31. Reset button. 29. Battery latch. 32. Port replicator connector*. 30. SDRAM door. 33. Mini-PCI door (no user parts inside). * on certain models HP Omnibook XE4100/XE4500 Product Information...

  • Page 14: Operation

    4 seconds (only if the Start Power mode status light is off. menu procedure doesn’t work). To turn on: Press the power button to restart, or to resume your session from Standby or Hibernate mode. Product Information HP Omnibook XE4100/XE4500...

  • Page 15: Checking The Status Of The Notebook

    Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Keypad Lock The embedded keypad is active (Fn+F8). Num Lock must also be on for the numeric keys; otherwise, cursor control is active (as marked on an external keyboard). HP Omnibook XE4100/XE4500 Product Information...

  • Page 16: Using Fn Hot Keys

    Fn+F12 Enters Hibernate mode. Fn+NumLock Toggles Scroll Lock on and off. Fn+Page Up Increases the audio volume and cancels the mute setting. Fn+Page Down Decreases the audio volume. Fn+Backspace Audio mute. Product Information HP Omnibook XE4100/XE4500...

  • Page 17: Resetting The Notebook

    Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. HP Omnibook XE4100/XE4500...

  • Page 18: Specifications

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks). Table 1-7. Omnibook X4100 and XE4500 Specifications Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in).
  • Page 19 One or two 16-/32-bit PC Card slots, Type II or III, CardBus enabled. Expandability Optional port replicator (certain models). User and administrator passwords. Security Features System password. PC identification displayed at boot. WMI-accessible electronic serial number. Kensington MicroSaver lock slot. HP Omnibook XE4100/XE4500 Product Information 1-11...
  • Page 20 Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: O2Micro 6912. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. LAN: VIA Phy, MAC integrated in core logic. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. 1-12 Product Information HP Omnibook XE4100/XE4500...

  • Page 21: Table 1-8. Omnibook Xe4100, Xe4500 Accessories

    Table 1-8. Omnibook XE4100, XE4500 Accessories Accessory Description Omnibook Omnibook XE4500 XE4100 Memory • 128MB DDR266B F4694-60901 256MB DDR266B • F4695-60901 • 512MB DDR266B F4696-60901 • SDRAM module, 128MB PC133 SODIMM (X16) 1818-8504 • SDRAM module, 256MB PC133 SODIMM (X16)

  • Page 22: Internal Design

    The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-15 lists the roles that these modules play in the notebook’s functional subsystems. Figure 1-5. Replaceable Module Diagram 1-14 Product Information HP Omnibook XE4100/XE4500...

  • Page 23: Table 1-9. Functional Structure Description

    Mini-PCI I/O controller, radio, radio frequency circuitry. Antenna PCAs Transmit/receive antennas. (certain models) IR PCA On/off switch, indicator light. Motherboard LAN circuitry, bus controller, LAN connector. Motherboard Modem circuitry (certain models), modem connector. Modem HP Omnibook XE4100/XE4500 Product Information 1-15...

  • Page 25: Removal And Replacement

    You can use these to verify the sizes of screws before you install them. Installing a wrong- size screw can damage the notebook. (The symbol at the left represents an M2.5 × 4 mm T-head screw.) HP Omnibook XE4100/XE4500 Removal and Replacement...

  • Page 26: Table 2-2. Required Equipment

    2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 – 4,0 3.0 – 3.4 M2.5 (other) 2,5 – 3,0 2.2 – 2.6 2,5 – 3,0 2.2 – 2.6 Standoff, hex 2,5 – 3,0 2.2 – 2.6 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 27: Disassembly Flowchart

    Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow HP Omnibook XE4100/XE4500 Removal and Replacement...

  • Page 28: Removing The Battery (User-Replaceable)

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2. Removing the Battery Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 29: Removing A Sdram Module (User-Replaceable)

    One slot contains an SDRAM module that was factory installed. Note Omnibook XE4100 models use only PC133 SDRAM modules, and Omnibook XE4500 models use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.

  • Page 30: Removing The Wireless Lan Mini-Pci Card (User-Replaceable)

    • Carefully press the mini-PCI card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the mini-PCI card until the latches snap closed. Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 31: Removing The Hard Disk Drive (User-Replaceable)

    2. On the bottom of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Carefully pull the hard drive out of the notebook. Screw, M2.5×6mm (2) Figure 2-5. Removing the Hard Disk Drive HP Omnibook XE4100/XE4500 Removal and Replacement...

  • Page 32: Figure 2-6. Removing The Hard Disk Drive Tray

    3. Turn on or restart the notebook. 4. When the HP logo appears, press Esc to display the Boot menu. 5. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter.

  • Page 33: Replacing Small Parts (User-Replaceable)

    (XE4500 only) case. Insert a small flat-blade screwdriver at the top of the cover and gently pry it Cover, modem port loose. To replace, insert the cover into the modem port opening. HP Omnibook XE4100/XE4500 Removal and Replacement...

  • Page 34: Removing The Keyboard Cover (User-Replaceable)

    Caution Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges. Damaging either antenna PCA can degrade notebook performance. 2-10 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 35: Figure 2-7. Removing The Keyboard Cover

    Figure 2-7. Removing the Keyboard Cover Reassembly Note • Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then press the panel into place. HP Omnibook XE4100/XE4500 Removal and Replacement 2-11...

  • Page 36: Removing The Speaker Assembly (User-Replaceable)

    2. Remove the keyboard cover (page 2-10). 3. Remove the screw that secures the speaker assembly to the top case. 4. Disconnect the 4-wire cable from the switchboard PCA. Screw, M2.5×6mm Figure 2-8. Removing the Speaker Assembly 2-12 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 37: Removing The Keyboard (User-Replaceable)

    • Lay the keyboard face down on the top case, forward of its normal position, then reconnect the keyboard cable. • Slide the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. HP Omnibook XE4100/XE4500 Removal and Replacement 2-13...

  • Page 38: Figure 2-9. Removing The Keyboard

    Screw, M2.5×4mm (4) Figure 2-9. Removing the Keyboard 2-14 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 39: Removing The Switchboard Pca (User-Replaceable)

    5. Gently lift up on the keyboard, carefully remove the switchboard PCA from the top case, and then disconnect the underside motherboard cable. Screw, M2.5×4mm Figure 2-10. Removing the Switchboard PCA Reassembly Note • Connect the underside motherboard cable before installing the switchboard PCA. HP Omnibook XE4100/XE4500 Removal and Replacement 2-15...

  • Page 40: Removing The Cd/Dvd Drive (User-Replaceable)

    4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive. Screw, M2.5×6mm Screw, M2.5×4mm Figure 2-11. Removing the CD/DVD Drive 2-16 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 41: Removing The Display Assembly (Hp Authorized Service Providers Only)

    Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the two retaining screws from the rear of the notebook.

  • Page 42: Figure 2-12. Removing The Display Assembly

    Screws, M2.5×6mm (8) Screws, silver M2x4mm (2) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement HP Omnibook XE4100/XE4500...
  • Page 43 USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.

  • Page 44: Removing The Top Case (Hp Authorized Service Providers Only)

    Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10).

  • Page 45: Figure 2-13. Removing The Top Case

    Screw, M2.5×6mm (15) Screw, M2.5×4mm Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13. Removing the Top Case HP Omnibook XE4100/XE4500 Removal and Replacement 2-21...

  • Page 46: Removing The Floppy Drive (Hp Authorized Service Providers Only)

    Removing the Floppy Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10).

  • Page 47: Figure 2-14. Removing The Floppy Drive

    Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive HP Omnibook XE4100/XE4500 Removal and Replacement 2-23...
  • Page 48 • When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left side of the guide gets secured during the top case replacement procedure. 2-24 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 49: Removing The Infrared (I/R) Pca (Hp Authorized Service Providers Only)

    Removing the Infrared (I/R) PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6).

  • Page 50: Figure 2-15. Removing The I/R Pca

    Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15. Removing the I/R PCA 2-26 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 51: Removing The Heatsink (With Fan) (Hp Authorized Service Providers Only)

    Removing the Heatsink (with Fan) (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6).
  • Page 52 • Install the heatsink screws in this order: 1. Install all three screws lightly. 2. Fully tighten the screws in the order marked on the heatsink. 2-28 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 53: Removing The Cpu Module (Hp Authorized Service Providers Only)

    Removing the CPU Module (HP Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10).
  • Page 54 • Carefully insert the CPU module into the motherboard, and turn the lock screw one-half turn clockwise to secure the CPU module. • Be sure to replace the thermal pad on the heatsink, as described in the reassembly notes on page 2-28. 2-30 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 55: Removing The Motherboard (Hp Authorized Service Providers Only)

    3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press Esc to display the boot menu, then choose Removable Device and boot from the floppy disk.

  • Page 56: Figure 2-18. Removing The Motherboard

    6. Remove the antenna cable from the metal holder on the motherboard. 7. Carefully lift the motherboard out of the bottom case. 8. If present, remove the modem port cover. Standoff, 5mm (6) Screw, M2.5×4mm (4) Figure 2-18. Removing the Motherboard 2-32 Removal and Replacement HP Omnibook XE4100/XE4500...
  • Page 57 USB floppy drive 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
  • Page 58 A for the automatic update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook—you might have to contact an HP support center to do this. 2-34...

  • Page 59: Replacing Components On A Bottom Case

    4. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case. 5. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Figure 2-19.

  • Page 60: Figure 2-20. Replacing The Antennas

    Figure 2-20. Replacing the Antennas Replacing a PCMCIA Door If you need to remove or replace a PCMCIA door, see the figure below. Figure 2-21. Removing a PCMCIA Door 2-36 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 61: Repairing The Bios Ic (Hp Authorized Service Providers Only)

    7. When the process completes, press the power button to reset the notebook. BIOS updates are available from the HP Business Support web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.

  • Page 62: Figure 2-22. Boot-Block Jumper

    4. After the BIOS reprograms itself, check the BIOS version to make sure it is the latest version. If necessary, download the latest BIOS version and reprogram the BIOS IC. Figure 2-22. Boot-Block Jumper 2-38 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 63: Removing Other Components (Hp Authorized Service Providers Only)

    • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5. Removing Omnibook XE4100/XE4500 Components Component Removal Procedure Additional Steps...
  • Page 64 Keyboard (page 2-13). 2. Unplug the PCMCIA socket from the motherboard. CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-27). Floppy (page 2-22). Motherboard (page 2-31). Speaker assembly See page 2-12. 2-40 Removal and Replacement HP Omnibook XE4100/XE4500...

  • Page 65: Troubleshooting And Diagnostics

    Parts and labor will be reimbursed to the ASP. In other countries, ASP support is standard in most situations—but you should check the marking on the serial number label to verify the ASP support status for that model. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics...

  • Page 66: Troubleshooting

    Check for customer abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...

  • Page 67: Checking For Customer Abuse

    Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the notebook’s problem. The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics...

  • Page 68: Verifying The Repair

    Run the basic test of the e-Diagtools diagnostic program (page 3-17). –and– • Run tests that check the repaired function, such as those in e-Diagtools (page 3- Function Tests. 17). –and– • Failed Tests. Run any other tests that failed during troubleshooting. Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...

  • Page 69: Suggestions For Troubleshooting

    Port replicator Tests Tests Describes PCMCIA Tests IEEE 1394 AC adapter Status * Test might be available only on certain units. † Use an external keyboard to exercise the port. Run the external 101-key test. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics...

  • Page 70: Table 3-3. Troubleshooting Suggestions

    Does not boot from Make sure CD is bootable. CD/DVD drive. Make sure CD/DVD is CD in CD/DVD installed and connected Use BIOS Setup to check Motherboard. drive. correctly. default boot order. Restart notebook. Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...
  • Page 71 Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor...
  • Page 72 General problems. Close all applications before entering (or allowing notebook to enter) Standby or Hibernate mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...
  • Page 73 Vertical crack near Usually caused by Declared to be caused by center of display. closing display with customer abuse. pencil-sized object on keyboard. Scratched display Declared to be caused by glass. customer abuse. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics...
  • Page 74 Windows. Floppy drive General problems. No response from floppy Floppy drive. Make sure floppy drive is drive. installed and connected Motherboard. correctly. 3-10 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...
  • Page 75 DVD not playing insertion, dirt, or damage. properly. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any Restart notebook.
  • Page 76 Speaker assembly. speakers (switchboard PCA). enabled (mute button and Switchboard PCA. software controls). Make sure speaker assembly Motherboard. cable is connected. Check for sound resource conflicts in Device Manager. Test audio with e-Diagtools diagnostics. 3-12 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...
  • Page 77 Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook web site (see page vii) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port.
  • Page 78 Open Hardware Device Manager. Try to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. 3-14 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...
  • Page 79 Check thermal contact Make sure air vents are not between CPU and heatsink. blocked. Replace thermal pad if needed. Games and other programs that drive CPU usage toward 100% can contribute. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-15...
  • Page 80 Reset notebook (see page 1- Accessories Port replicator Check notebook’s power Port replicator. Port replicator is not problems. supply. repairable, and must be Motherboard. exchanged. Check settings in BIOS Setup. 3-16 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...

  • Page 81: Diagnostic Tools

    The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded. Updating e-Diagtools You can download the latest version of e-Diagtools using e-Diagtools for Windows. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-17...
  • Page 82 1. Click Start, Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. The first time you run the program, you are prompted to select the language for the program.
  • Page 83 • e-Diagtools Support Ticket on page 3-18. • Replaceable Module Diagram on page 1-14 • Functional Structure Description on page 1-15 This combined information should enable you to determine which of the notebook’s components require service. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-19...

  • Page 84: Power-On Self-Test

    1-2-2-1 Initialize keyboard controller. 1-2-2-3 BIOS ROM checksum. 1-2-2-4 Initialize cache before memory Auto size. 1-2-3-1 8254 timer initialization. 1-2-3-3 8237 DMA controller initialization. 1-2-4-1 Reset Programmable Interrupt Controller. 1-3-1-1 Test DRAM refresh. 3-20 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...
  • Page 85 Initialize Extended BIOS Data Area. 3-1-3-4 Test and initialize PS/2 mouse. 3-1-4-1 Initialize floppy controller. 3-1-4-4 Determine number of ATA drives (optional). 3-2-1-1 Initialize hard-disk controllers. 3-2-1-2 Initialize local-bus hard-disk controllers. 3-2-1-3 Jump to UserPatch2. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-21...
  • Page 86 Initialize System Management Manager. 4-4-2-1 Output one beep. 4-4-2-2 Clear Huge Segment. 4-4-2-3 Boot to Mini DOS. 4-4-2-4 Boot to Full DOS. 1 long, Improper video configuration (reprogram EEPROM) or external ROM checksum failure. 2 short 3-22 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...

  • Page 87: Table 3-5. Post Messages

    02D0 System cache error – Cache disabled RAM cache failed and BIOS disabled the cache. May require replacing the motherboard. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-23...
  • Page 88 (usually an initialization error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen. Press <F2> to enter Setup Optional message displayed during POST. PS/2 Mouse: PS/2 mouse identified. 3-24 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...

  • Page 89: Sycard Pcctest 450/460 Pc Card (Optional)

    Slot PCMCIA PC card (16-bit) test CardBus (32-bit) test (PC card configuration header) (CardBus configuration header) Omnibook XE4100 Lower pct450-v-0-ba7 testcb-v-0-b57 (OS2 6912) Upper pct450-v-1-b80 testcb-v-1-b80 Omnibook XE4500 Lower pct450-v-0-b80 testcb-v-0-b80 (PCI 1520) HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-25...

  • Page 90: Windows Management Instrumentation (Wmi)

    Installing the WMI Package The WMI package is either preinstalled on the notebook’s hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used.

  • Page 91: Bios Setup Utility

    Ctrl+Alt+Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: •...
  • Page 92 Updating the Notebook’s BIOS Hewlett-Packard might from time to time provide updates to the notebook’s BIOS. Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-37). 3-28 Troubleshooting and Diagnostics HP Omnibook XE4100/XE4500...

  • Page 93: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the Omnibook XE4100 and XE4500 and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-6). • Part number reference (page 4-6). HP Omnibook XE4100/XE4500...

  • Page 94: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts HP Omnibook XE4100/XE4500...

  • Page 95: Table 4-1. Omnibook Replaceable Parts

    18 HDD-20GB 9.5mm, IBM ATA100 FDB 0950-4318 F3257-69501 18 HDD-20GB 9.5mm, TOSH ATA100 FDB • • 0950-4287 F3476-69002 • • 18 HDD-30.0GB 9.5mm, IBM (diablo) ATA100 0950-4162 F2072-69115 • • 18 HDD-30.0GB 9.5mm, IBM ATA100 FDB (Cascade) 0950-4319 F3414-69500 HP Omnibook XE4100/XE4500 Replaceable Parts...
  • Page 96 Kit, door - PCMCIA F4640-60965 Upper Door w/ Spring Lower Door w/ Spring • • 19 Kit, rubber foot and screw plug F4640-60969 • • 20 Panel, IR - 1F w/IR & w/o button F4640-60951 Replaceable Parts HP Omnibook XE4100/XE4500...
  • Page 97 11 PCA, motherboard - KB w/o IEEE1394 F4640-60959 F4640-69059 Socket, PCMCIA F4640-60968 Guide, HDD F4640-60944 • • PCA, switchboard w/cable 1F F4640-60933 • • Speaker assy - 1F F4640-60908 • • 17 Tray, HDD - 1F F4640-60903 HP Omnibook XE4100/XE4500 Replaceable Parts...

  • Page 98: Table 4-2. Accessory Replaceable Parts

    CPU, Cel-T 1.06 GHz Tualatin uFCPGA 1822-0691 F3377-69201 CPU, Cel-T 1.13 GHz Tualatin uFCPGA • 1822-0692 F3377-69202 • CPU, Cel-T 1.2 GHz Tualatin uFCPGA 1822-0693 F3377-69203 CPU, P4 1.4 GHz Northwood uFCPGA • 1822-0778 F3398-69204 Replaceable Parts HP Omnibook XE4100/XE4500...
  • Page 99 CD, Rec W2K ITA F4640-12039 CD, Rec W2K JPN • • F4640-12040 CD, Rec W2K SPA • F4640-12041 CD, Rec W2K SWE/ ENG • F4640-12042 CD, Rec XP Home JPN • F4640-12043 CD, Rec XP Home INTL ENG HP Omnibook XE4100/XE4500 Replaceable Parts...
  • Page 100 • Keybd, HUNGARIAN F4640-60918 • • Keybd, ICELANDIC F4640-60919 Keybd, INTL ENG • • F4640-60920 • • Keybd, ITALIAN F4640-60921 • • Keybd, JAPANESE F4640-60922 • • Keybd, NORWEGIAN F4640-60923 • • F4640-60924 Keybd, PORTUGESE Replaceable Parts HP Omnibook XE4100/XE4500...
  • Page 101 • • Kit, rubber foot and screw plug F4640-60969 • • Kit, display screw cover F4640-60970 F4640-60972 Label, name - HP OB XE4100 • • F4640-60973 Label, name - HP OB XE4500 • • F4640-60974 Kit, cable - 1F •...
  • Page 102 CD, Rec XP Home FRE • • F4866-12053 CD, Rec XP Home GER • F4866-12054 CD, Rec XP Home ITA • F4866-12055 CD, Rec XP Home SPA • F4866-12056 CD, Rec XP Home FRE/ GER/ITA/ENG 4-10 Replaceable Parts HP Omnibook XE4100/XE4500...
  • Page 103 CD, Rec XP Home CZH F4866-12063 CD, Rec XP Home GRK/ IENG • • F4866-12065 CD, Rec W2K DUT/ENG/ FRE • F4866-12066 CD, Rec W2K FRE/GER/ ITA/ENG F4866-12067 CD, Rec XP Home INTL ENG • HP Omnibook XE4100/XE4500 Replaceable Parts 4-11...

  • Page 105: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 106: Hewlett-Packard Display Quality Statement

    HP Omnibook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 107: Table 5-1. Omnibook Xe4100/Xe4500 Lcd Guidelines

    Table 5-1. Omnibook XE4100/XE4500 LCD Guidelines Type of Imperfection Imperfections Not Allowed • Electrical Imperfections: 7 or more single bright dots. • Bright dots 7 or more single dark dots. Dark dots • 9 or more total (bright and dark combined) defective dots.

  • Page 108: Service Notes And Obsolete Parts

    Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership web site—see page vii. Reference Information HP Omnibook XE4100/XE4500...
  • Page 110 Part Number Printed in U.S.A. 5/02 F4640-90024...

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