Seagate Technology Support Services - Seagate ST39173N Product Manual

Barracuda 9LP Product Manual, Rev. C
10.0

Seagate Technology support services

Presales support
To determine which Seagate products are best suited for your specific application, contact us about configura-
tion and compatibility and for current product availability. You can leave a voice message after business hours
or send an e-mail message—we reply during business hours.
Disc Drives 1-877-271-3285 or 405-936-1210 Fax: 405-936-1683
(8:00 . . to 12:15 . ., 1:30
A M P M
e-mail: DiscPresales@Seagate.com
Tape Products 1-800-626-6637 or 715-641-2500 Fax: 714-641-2410
(6:00 . . to 5:00 . ., pacific time, M–F)
A M P M
e-mail: Tape_Sales_Support@Seagate.com
Note. You can purchase select tape products and tape accessories through Seagate Express 24 hours daily
by calling 1-800-531-0968 or by faxing your order to 972-481-4812.
Technical support services
If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system
configurations and can help you with system conflicts and other technical issues. If you need additional assis-
tance with your Seagate
listed below.
®
SeaFONE 1-800-SEAGATE
Seagate's 800 number (1-800-732-4283) allows toll-free access to automated self-help services, providing
answers to commonly asked questions, troubleshooting tips, and specifications for disc drives and tape drives.
This service is available 24 hours daily and requires a touch-tone phone. International callers can reach this
automated self-help service by dialing 405-936-1234.
Online services
Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper set-
tings for Seagate's entire product line. You can also download software for installing and analyzing your drive.
SeaNET
You can obtain technical information about Seagate products over the Internet from Seagate's World Wide
Web home page (http://www.seagate.com) or Seagate's ftp server (ftp://ftp.seagate.com). You can also send
e-mail with your questions to DiscSupport@Seagate.com or TapeSupport@Seagate.com.
®
SeaBOARD
SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive
products and is available 24 hours daily. Set your communications software to eight data bits, no parity, and
one stop bit (8-N-1).
Location Phone number
Australia 61-2-9756-2359
France 33 1-48 25 35 95
Germany 49-89-1409331
Taiwan 886-2-2719-6075
Thailand 662-531-8111
UK 44-1628-478011
USA Disc: 405-936-1600; Tape: 405-936-1630
. . to 6:00 . ., central time, M–F)
P M P M
®
drive or other Seagate products, use one of the Seagate technical support services
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