Product Warranty - Seagate ST39173N Product Manual

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The drive can be interrogated by the host to determine the time remaining before the next scheduled measure-
ment and data logging process will occur. This is accomplished by a log sense command to log page 0x3E.
The purpose is to allow the customer to control when S.M.A.R.T. interruptions occur. As described above, forc-
ing S.M.A.R.T by the RTZ command will reset the timer.
Performance impact
S.M.A.R.T. attribute data will be saved to the disc for the purpose of recreating the events that caused a predic-
tive failure. The drive will measure and save parameters once every two hours subject to an idle period on the
SCSI bus. The process of measuring off-line attribute data and saving data to the disc is uninterruptable and
the maximum delay is summarized below:
Maximum processing delay
On-line only delay
DEXCPT = 0, PERF = 1
S.M.A.R.T. delay times 30 milliseconds
Reporting control
Reporting is controlled in the "Informational Exceptions Control Page" (1Ch). Subject to the reporting method,
the firmware will issue to the "host" an 01-5D00 sense code. The error code is preserved through bus resets
and power cycles.
Determining rate
S.M.A.R.T. monitors the rate at which errors occur and signals a predictive failure if the rate of degraded error
rate increases to an unacceptable level. To determine rate, error events are logged and compared to the num-
ber of total operations for a given attribute. The interval defines the number of operations over which to mea-
sure the rate. The counter that keeps track of the current number of operations is referred to as the Interval
Counter.
S.M.A.R.T. measures error rate, hence for each attribute the occurrence of an "error" is recorded. A counter
keeps track of the number of errors for the current interval. This counter is referred to as the Failure Counter.
Error rate is simply the number of errors per operation. The algorithm that S.M.A.R.T. uses to record rates of
error is to set thresholds for the number of errors and the interval. If the number of errors exceeds the threshold
before the interval expires, then the error rate is considered to be unacceptable. If the number of errors does
not exceed the threshold before the interval expires, then the error rate is considered to be acceptable. In either
case, the interval and failure counters are reset and the process starts over.
Predictive failures
S.M.A.R.T. signals predictive failures when the drive is performing unacceptably for a period of time. The firm-
ware keeps a running count of the number of times the error rate for each attribute is unacceptable. To accom-
plish this, a counter is incremented whenever the error rate is unacceptable and decremented (not to exceed
zero) whenever the error rate is acceptable. Should the counter continually be incremented such that it reaches
the predictive threshold, a predictive failure is signaled. This counter is referred to as the Failure History
Counter. There is a separate Failure History Counter for each attribute.
5.2.8

Product warranty

Beginning on the date of shipment to customer and continuing for a period of five years, Seagate warrants that
each product (including components and subassemblies) or spare part that fails to function properly under nor-
mal use due to defect in materials on workmanship or due to nonconformance to the applicable specifications
will be repaired or replaced, at Seagate's option and at no charge to customer, if returned by customer at cus-
tomer's expense to Seagate's designated facility in accordance with Seagate's Warranty Procedure. Seagate
will pay for transporting the repair or replacement item to customer. For more detailed warranty information
refer to the Standard terms and conditions of Purchase for Seagate products.
Barracuda 9LP Product Manual, Rev. C
Fully enabled delay
DEXCPT = 0, PERF = 0
200 milliseconds