HP Photosmart 850 User Manual page 81

Message
Computer cannot
find the
connected
camera
Chapter 7: Troubleshooting and support
Possible cause
The camera is
turned off.
The camera is
not working
correctly.
The cable is not
connected
correctly.
The camera is
connected to the
computer
through a USB
hub, and your
USB hub is not
compatible with
the camera.
You are using
the HP Camera
Dock and forgot
to press the
Save/Print
button.
The memory
card is locked.
The USB
connection
failed.
Solution
Turn on the camera.
Connect the camera
directly to a USB-enabled
HP DeskJet or Photosmart
printer and print an
image. This will verify that
the image, memory card,
USB connection, and the
USB cable are functioning
correctly, or not.
Make sure that the cable is
firmly connected to the
computer and camera.
Connect the camera
directly to a USB port on
the computer.
Press the Save/Print
on the dock.
Unlock the memory card.
Reboot the computer.
button
81