HP Photosmart 850 User Manual page 79

Message
Unable to
communicate with
printer
Photo tray is
engaged
Printer top cover
is open
Incorrect or
missing print
cartridge
Printer has a
paper jam
or
The print carriage
has stalled
Chapter 7: Troubleshooting and support
Possible cause
There is no
connection
between the
camera and
printer.
A supported
printer is either
turned off or not
connected to the
camera.
The selected
paper size
cannot be used
with the printer
photo tray.
The printer is
open.
The printer
cartridge is the
incorrect model
or is missing.
There is a paper
jam or the
printer carriage
has stalled.
Solution
Make sure the cable is
connected between the
camera or camera dock
and the printer. If that does
not work, turn off the
camera and disconnect it.
Turn the printer off and
then on again. Re-connect
the camera and turn it on.
Make sure the camera is
connected to a supported
printer and that the printer
is turned on.
Disengage the printer
photo tray, or change the
paper size.
Close the top cover of the
printer.
Install a new printer
cartridge, turn the printer
off, then turn it back on.
Turn off the printer. Clear
the paper jam, and then
turn on the printer.
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