Technical Support - VTech InnoTab 2 User Manual

Inserted an SD card
(not included), but
the tablet cannot
recognise it.
Files copied
to the tablet's
internal memory
disappeared.
If your InnoTab
carefully try the following:
• Remove all batteries and unplug all wiring.
• Use a cotton swab dipped in rubbing alcohol or an alcohol-based window
cleaner to gently clean the contact area of the cartridge slot.
• If necessary, dry all the clean contact areas with a soft, lint-free cloth.
• Please make sure that all parts are completely dry before restoring power.
Static electricity may cause the InnoTab
the game play score stored in the tablet memory may be lost. In cases
where InnoTab
®
by removing and reinstalling the batteries, or by unplugging and replugging
the AC adaptor. Or, if the static electricity malfunction occurred during the
downloading process, disconnect the USB cable, delete the corrupted file,
and reset the tablet as described above. Then reconnect the USB cable
and restart the download process.

Technical Support

• If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
located on the back of the display panel).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
26
SD card format is not
FAT32.
The tablet's memory
was not formatted to
FAT32.
2 does not respond to an inserted cartridge, please
®
2 is malfunctioning due to static electricity, reset the tablet
Format the SD card to FAT32 on
your computer.
If formatting the memory is
necessary, make sure it is
formatted to FAT32.
2 to malfunction. In some cases,
®