Advantech DSA-2130SAE User Manual page 34

Native 1080p high definition digital signage player
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The media player is not playing. What should I do?
Check the player's messages on the display (OSD, or on screen display) for status
information.
Since RISC-based media player usually lack input devices such as keyboard or
mouse like PCs, troubleshooting is usually based on user's knowledge and experi-
ence with the specific media player. First check the on screen message and stats
reports. Bad play list and timing issues are two major causes of playback problems.
To determine if the problem is caused by a bad play list, simply delete the play list
and restart player. The player should loop through all media files, indicating a fault
with the play list.
If the playback is scheduled to play at specific time, check to see if the device is set to
the right time zone on the world clock. When nothing seems wrong, the time zone
setting is often the reason the program is not played.
How do I eliminate the 1 second display blackout during video or photo transi-
tions?
A 1 second gap between any 2 video files or any 2 photos is a known limitation. Gap-
less image playback is being added in a future firmware release.
DSA-2130SAE User Manual
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