Troubleshooting Guide - Sunrise Medical Sapphire 2 Owner's Manual

Trouble Shooting Guide Trouble Shooting Guide
SYMPTON
Shortened range
Battery pack not charging
or
battery gauge shows
empty after charging
Battery charging current
high
No drive
Motor runs irregularly and/
or noisily
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
POSSIBLE CAUSE
Batteries not charged for
long enough
Batteries weak and
cannot hold charge
Battery pack fault
Charge fault
Charger loom or plug
damaged
Loose connection
No output from wall outlet
Fuse in charger mains
plug blown
Button on battery pack
has popped out
Output fuse in charger
blown
Faulty batteries
Scooter switched on
during charging
Brake-release lever
disengaged
Flat batteries
Scooter is not switched on
with key
Battery pack not engaged
properly
Charger plugged in
Button on battery pack
popped out
Disconnected loom or
plugs
Control system fault
Electrical malfunction
Control system fault
SERVICEABLE PARTS
32
SOLUTION
Charge batteries for eight
hours or more
Replace battery pack
Replace battery pack
Replace charger
Contact local mobility
dealer
Check plugs and looms
Try a wall socket in a
different room
Unplug from wall &
change fuse
Switch off and press
button back in
Unplug from wall and
contact dealer
Replace battery pack
Turn Scooter off
Engage brake-release
lever
Charge battery pack
Ensure the key is
switched on
Check battery pack is fully
engaged onto connectors
Unplug charger
Reset circuit-breaker
button
Check all plugs & looms
Contact dealer
Contact dealer
Contact dealer
Iss 2