Warranty Service; Express Service; Warranty Upgrades - HP C5370A User Manual

Warranty Service

Express Service

To obtain HP express repair service, the customer must contact an HP
service office or an HP Customer Support Center for basic
troubleshooting first.
If a customer unit needs a minor part replacement and these parts can
normally be replaced by the customer, the customer-replaceable
components may be serviced through expedited part shipment. In this
event, HP will prepay shipping charges, duty and taxes; provide
telephone assistance on replacement of the component; and pay
shipping charges, duty, and taxes for any part that HP asks to be
returned.
For some repairs, the HP Customer Support Center may direct
customers to designated Authorized Service Providers who are
certified by HP to service the HP Color Copier.
If you need to return your copier to HP for repair, HP will expedite
the repair of your unit by using an express delivery service to
expedite the return of the repaired or exchanged unit.

Warranty Upgrades

Extended warranties and service option upgrades may be obtained
through your local HP authorized dealer or HP service centers.
In the U.S. and Canada, extended warranties may also be obtained by
calling HP at (800) 835-4747.
HP Color Copier User's Guide 8-3