Troubleshooting - Transcend JetFlash User Manual

If an error occurs, first check the points listed below before taking your JetFlash for repair. If you are
unable to remedy a problem from the following hints, please consult your dealer or service center.
Driver CD cannot auto-run in Windows
Enter Device Manager in the Control Panel and enable the Auto-Insert function for the CD-ROM
drive. Alternatively, you can execute the JetFlash.exe file in the driver CD manually.
Operating system cannot detect JetFlash
Check the following:
1. Is your JetFlash properly connected to the USB port? If not, unplug it and plug it in again.
2. Is your JetFlash connected to the Mac keyboard? If yes, unplug it and plug it into an available
USB port on your Mac Desktop instead.
3. Is the USB port enabled? If not, refer the user's manual of your computer (or motherboard) to
enable it.
4. Is the necessary driver installed? If your computer is equipped with Windows 98SE, you must
insert the Driver CD into the CD-ROM and refer to the "Driver Installation for Windows 98SE"
section to complete the driver installation before using your JetFlash.
Boot-Up Function Error Messages
The initialization of the Boot-up Function or installation of the OS is probably incomplete. Please
make sure that the path C:\WINDOWS\COMMAND\EBD exists in Windows 98SE, Me. If yes,
return to step 1 to re-initialize the Boot-up function. If this fails, the Boot-up function is not
supported by your computer operating system.
Cannot find the file that was just copied to the JetFlash

Troubleshooting

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