Troubleshooting - Wind Crest CTSG Use & Care Manual

PORCELAIN-COATED GRATES AND CAPS
Food spills containing acids, such as vinegar and tomato, should
be cleaned as soon as the cooktop, grates and caps are cool.
These spills may affect the finish.
To avoid chipping, do not bang grates and caps against each
other or hard surfaces such as cast iron cookware.
Do not reassemble caps on burners while wet.
Cleaning Method:
 Nonabrasive plastic scrubbing pad and mildly abrasive
cleanser: Clean as soon as cooktop, grates and caps are cool.
 Do Not Clean in Dishwasher.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call
Nothing will operate
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Is the power supply cord unplugged?
Plug into a grounded 3 prong properly polarized outlet.
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
 Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
 Is Gas flowing to Burner? If not, check shutoff Valve (see
installation instruction).
 Is the control knob set correctly?
Push in knob before turning to a setting.
SURFACE BURNERS AND ELECTRONIC IGNITER
Surface Burners
See "Sealed Surface Burners" section.
Electronic Igniter Cleaning Method:
 Clean the stainless steel igniter using a nonabrasive scouring
pad. Clean ceramic post with a cotton swab:

TROUBLESHOOTING

 Are the burner ports clogged?
See "Sealed Surface Burners" section.
Surface burner flames are uneven, yellow and/or noisy

Are the burner ports clogged?
See "Sealed Surface Burners" section.
 Are the burner caps and heads positioned properly?
See "Sealed Surface Burners" section.
 Is propane gas being used?
A Natural Gas Unit may have been installed check label on
bottom of cooktop.
Surface burner makes popping noises
 Is the burner wet?
Let it dry.
Continuous sparking of Igniter
 Is a cross draft drawing the flame away from the igniter?
This is normal when a cross draft is present.
 Is the power supply cord properly grounded/polarized?
See the Installation Instructions.
 Is the burner cap and head positioned properly?
See "Sealed Surface Burners" section.
 Has cooktop been cleaned recently? Let it dry. To aid drying
heat a pot of water on the center burner for 20 to 30 minutes.
Excessive heat around cookware on cooktop
 Is the cookware the proper size?
Use cookware about the same size as the surface cooking area,
element or surface burner. Cookware should not extend more
than ½" (1.3 cm) outside the cooking area.
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