Blackberry 9380 User Manual
  1. Manuals
  2. Brands
  3. Blackberry Manuals
  4. Cell Phone
  5. Curve 9380
  6. User manual

Blackberry 9380 User Manual

Version: 7.1
Hide thumbs Also See for 9380:
Table of Contents

Advertisement

Quick Links

Download this manual
BlackBerry Curve 9380 Smartphone
Version: 7.1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 9380 and is the answer not in the manual?

Questions and answers

Related Manuals for Blackberry 9380

Summary of Contents for Blackberry 9380

  • Page 1 BlackBerry Curve 9380 Smartphone Version: 7.1...
  • Page 2 Published: 2012-05-23 SWD-20120523104132533...

  • Page 3: Table Of Contents

    Contents Quick Help ..............................9 Getting started: Your smartphone ......................... 9 Popular topics ............................26 Popular tips ..............................31 Common troubleshooting ........................... 38 Tips and shortcuts ............................43 Tips: Doing things quickly ........................... 43 Tips: Extending battery life .......................... 44 Tips: Finding apps ............................
  • Page 4 How to: Messages application ........................81 Troubleshooting: Messages application ....................117 Files and attachments ..........................123 How to: Files ............................123 Troubleshooting: Files ..........................130 Media ..............................131 How to: Media ............................131 Troubleshooting: Media ..........................150 Ring tones, sounds, and alerts ........................154 How to: Ring tones, sounds, and alerts ......................
  • Page 5 Change the status of a task ........................202 Hide completed tasks ..........................202 Show tasks in the calendar ........................202 Synchronizing tasks and memos ....................... 203 About categories ............................205 Categorize a contact, task, or memo ......................205 Create a category for contacts, tasks, or memos ..................205 Turn off the prompt that appears before you delete items ................
  • Page 6 Applications ............................. 244 How to: Applications ..........................244 Troubleshooting: Applications ........................246 BlackBerry ID ............................250 How to: BlackBerry ID ..........................250 BlackBerry Device Software ........................252 How to: BlackBerry Device Software ......................252 Troubleshooting: BlackBerry Device Software ................... 254 Manage Connections ..........................
  • Page 7 Power and battery ............................ 300 How to: Power and battery ........................300 Storage space and media cards ........................ 303 How to: Storage space and media cards ....................303 Troubleshooting: Storage space and media cards ..................307 Search ..............................309 How to: Search ............................309 Troubleshooting: Search ...........................
  • Page 8 Legal notice ............................. 363...

  • Page 9: Quick Help

    User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices.

  • Page 10: Smart Tags

    User Guide Quick Help Smart tags A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map.

  • Page 11: Home Screen Customization

    User Guide Quick Help New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID.
  • Page 12 User Guide Quick Help Touch-free call answering You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset 71 .

  • Page 13: About Blackberry Id

    User Guide Quick Help About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.
  • Page 14 User Guide Quick Help Keys on the front of your BlackBerry smartphone Escape • Return to the previous screen. • Close the menu. Send • Make a call. • Answer a call. End/Power • End a call. • Return to the home screen. •...

  • Page 15: Flashing Led

    User Guide Quick Help Keyboard Symbol Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green...

  • Page 16: Application Icons

    User Guide Quick Help Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

  • Page 17: Instant Messaging

    User Guide Quick Help Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones Applications Browser Manage Connections...

  • Page 18: Personal Organizer

    User Guide Quick Help Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available.

  • Page 19: Home Screen Icons

    User Guide Quick Help Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder BrickBreaker Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen.
  • Page 20 User Guide Quick Help Wi-Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has...

  • Page 21: Phone Icons

    User Guide Quick Help CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons...

  • Page 22: Your Home Screen

    User Guide Quick Help Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
  • Page 23 User Guide Quick Help Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. Click Add.

  • Page 24: Change Themes

    User Guide Quick Help • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. On the home screen, press the key >...

  • Page 25: Feature Availability

    User Guide Quick Help Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model.

  • Page 26: Popular Topics

    User Guide Quick Help networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application.
  • Page 27 User Guide Quick Help • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

  • Page 28: Copy Contacts From Your Sim Card To Your Contact List

    User Guide Quick Help Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. Connect your smartphone to your computer using a USB cable.
  • Page 29 User Guide Quick Help Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card.
  • Page 30 User Guide Quick Help If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.

  • Page 31: Popular Tips

    User Guide Quick Help Popular tips Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen.
  • Page 32 User Guide Quick Help • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press key >...
  • Page 33 User Guide Quick Help Access popular options such as setting the alarm, viewing Highlight and click the areas at the top of the home screen. notifications, and turning on or turning off network connections. See all the apps and folders on the Home screen, or On the navigation bar, click All.
  • Page 34 User Guide Quick Help Tips: Extending battery life Close apps when you're finished with them. In an app, press the key and click Close or Exit. Turn on battery saving mode. On the home screen or in a folder, click the Options icon. ClickDevice >...

  • Page 35: And Files

    User Guide Quick Help Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.
  • Page 36 User Guide Quick Help Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security >...
  • Page 37 User Guide Quick Help Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the screen. Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen. Insert a period (.) Tap the key twice.

  • Page 38: Common Troubleshooting

    User Guide Quick Help Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.
  • Page 39 User Guide Quick Help • If you're not receiving calls, verify that call blocking and call forwarding are turned off. • Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.
  • Page 40 User Guide Quick Help Change, prioritize, or delete an email filter, Forward email from a specific email folder to your smartphone, I can't send messages Try the following actions: ® • Verify that your BlackBerry smartphone is connected to the wireless network. •...
  • Page 41 User Guide Quick Help Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
  • Page 42 User Guide Quick Help ® • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

  • Page 43: Tips And Shortcuts

    User Guide Tips and shortcuts Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing Highlight and click the areas at the top of the home screen. notifications, and turning on or turning off network connections.

  • Page 44: Tips: Extending Battery Life

    User Guide Tips and shortcuts Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key >...

  • Page 45: Tips: Finding Apps

    User Guide Tips and shortcuts Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. Change how often podcast or social feed applications Your podcast and social feed applications periodically refresh content.

  • Page 46: Tips: Freeing Space For Your Music, Pictures, Videos, And Files

    User Guide Tips and shortcuts Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.

  • Page 47: Tips: Freeing Space To Optimize Your Smartphone's Performance

    User Guide Tips and shortcuts Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.

  • Page 48: Tips: Updating Your Software

    User Guide Tips and shortcuts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

  • Page 49: Tips: Managing Indicators

    User Guide Tips and shortcuts Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security >...

  • Page 50: Shortcuts: Phone

    User Guide Tips and shortcuts Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
  • Page 51 User Guide Tips and shortcuts Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message...

  • Page 52: Shortcuts: Typing With The Touch Screen Keyboard

    User Guide Tips and shortcuts Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Shortcuts: Typing with the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available.

  • Page 53: Shortcuts: Media

    User Guide Tips and shortcuts Turn on NUM lock Touch and hold the key until the lock indicator appears on the key. To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor.

  • Page 54: Troubleshooting: Shortcuts

    User Guide Tips and shortcuts Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

  • Page 55: Phone

    User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message...

  • Page 56: Phone Basics

    User Guide Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key.

  • Page 57: Answer A Second Call

    User Guide Phone Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. •...

  • Page 58: Place A Call On Hold

    User Guide Phone Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad.

  • Page 59: Make An Emergency Call

    User Guide Phone smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically.

  • Page 60: Speed Dial

    User Guide Phone Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. From the Home screen, press the key. Press the key >...
  • Page 61 User Guide Phone Change the contact that is assigned to a speed dial key From the Home screen, press the key. Press the key > View > Speed Dial List. Highlight a contact or phone number. Press the key. • To change the contact that is assigned to a speed dial key, click Edit.
  • Page 62 User Guide Phone Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, change the Forward Calls field to Conditional.

  • Page 63: Fixed Dialing And Smart Dialing

    User Guide Phone Highlight a call blocking option. Press the key > Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password From the Home screen, press the key.
  • Page 64 User Guide Phone Add, change, or delete a contact in your fixed dialing list Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. From the Home screen, press the key.

  • Page 65: Conference Calls

    User Guide Phone Press the key > Options > Smart Dialing. Set the Country Code and Area Code fields. If necessary, set the Local Country Code field and International Dialing Digits field. In the National Number Length field, set the default length for phone numbers in your country. Press the key >...
  • Page 66 User Guide Phone Create a phone number link for a conference call Type a phone number for the conference call bridge. Type X and the access code. Speak privately with a contact during a conference call Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone.

  • Page 67: Call Logs

    User Guide Phone Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call.

  • Page 68: Multiple Phone Numbers

    User Guide Phone Highlight a call log. Press the key > View > History. Highlight a call log. Press the key. • To add notes, click Add Notes. • To change notes, click Edit Notes. • To delete notes, click Edit Notes. Press the key >...

  • Page 69: Phone Options

    User Guide Phone If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.

  • Page 70: Turn Off The Prompt That Appears Before You Delete Items

    User Guide Phone Hide or display your phone number when you make calls Your wireless network can override the option that you choose. From the Home screen, press the key. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. •...
  • Page 71 User Guide Phone Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. From the home screen, press the key.

  • Page 72: Voice Mail

    User Guide Phone About TTY support, Phone options, Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.

  • Page 73: Troubleshooting: Phone

    User Guide Phone Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
  • Page 74 User Guide Phone • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. •...
  • Page 75 User Guide Phone I can't block calls • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. • If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.
  • Page 76 User Guide Phone • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, Change the language for voice commands, My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make...

  • Page 77: Voice Commands

    User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the Home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.

  • Page 78: Available Voice Commands

    User Guide Voice commands Available voice commands Voice command Description "Call <contact name or phone Say this voice command to make a call. To perform this task with a Bluetooth number>" enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

  • Page 79: Troubleshooting: Voice Commands

    User Guide Voice commands Related information My smartphone doesn't recognize names or numbers in voice commands, Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list.
  • Page 80 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.

  • Page 81: Messages

    User Guide Messages Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
  • Page 82 User Guide Messages • To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key.
  • Page 83 User Guide Messages Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. Press the key >...
  • Page 84 User Guide Messages Set how long your smartphone stores messages On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, Open a new message automatically when you remove...
  • Page 85 User Guide Messages Press the key > Save. Email Set up an email address On the Home screen, click the Setup icon. In the Setup section, click the Email Accounts icon. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.

  • Page 86: Compose And Send An Email

    User Guide Messages Press the key > Options > Email Account Management. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Compose and send an email On the home screen, click the Messages icon.
  • Page 87 User Guide Messages On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To save a draft email, press the key > Compose Email > Save Draft. Related information View saved messages, Blind carbon copy a contact...

  • Page 88: Viewing And Replying To Email

    User Guide Messages Change the Importance field. Press the key > Save. Viewing and replying to email View saved messages On the Home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key >...

  • Page 89: Delete A Message

    User Guide Messages • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key >...
  • Page 90 User Guide Messages • To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient.
  • Page 91 User Guide Messages On the Home screen, click the Messages icon. Highlight an email. Press the key > File. Highlight a folder. Press the key > File. View filed messages On the Home screen, click the Messages icon. Press the key >...
  • Page 92 User Guide Messages Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;).

  • Page 93: Synchronizing Email

    User Guide Messages Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject On the home screen, click the Messages icon. Highlight an email. Press the key > Filter by > Sender or Subject. Type a name for the email filter.
  • Page 94 User Guide Messages In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data.
  • Page 95 User Guide Messages Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Change the Delete On field to Mailbox & Handheld. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, Stop forwarding email to your smartphone...

  • Page 96: Google Mail

    User Guide Messages Clear the Save Copy In Sent Folder checkbox. Press the key > Save. Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone.
  • Page 97 User Guide Messages Create or delete a Google Mail label On the Home screen, click the Messages icon. Press the key > Labels. • To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key >...

  • Page 98: Text Messages

    User Guide Messages On the home screen, click the Messages icon. Highlight a Google Mail message or conversation. Press the key > Report Spam. If necessary, click Yes. Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
  • Page 99 User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.

  • Page 100: Cell Broadcasting

    User Guide Messages Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key >...
  • Page 101 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...

  • Page 102: Pin Messages

    User Guide Messages On the home screen, click the Messages icon. Press the key > Options > Emergency Alert Messages. • To unsubscribe from extreme threat alert messages, clear the Extreme Threat Alert Messages checkbox. • To unsubscribe from severe threat alert messages, clear the Severe Threat Alert Messages checkbox. •...
  • Page 103 User Guide Messages Find your PIN Do one of the following: • On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information. • If supported by your input language, in a message or memo, type mypin followed by a space. Compose and send a PIN message On the Home screen, click the Messages icon.
  • Page 104 User Guide Messages Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
  • Page 105 User Guide Messages Open a file or an attachment ® ® Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, meeting invitation, or calendar entry, press the key.

  • Page 106: Contact Cards

    User Guide Messages Related information I can't attach a file to a text message, Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In a file, highlight a link.

  • Page 107: Security Options For Messages

    User Guide Messages Find and highlight a contact. Press the key > Continue. Related information I can't attach a file to a text message, Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. In a message, highlight a contact card.
  • Page 108 User Guide Messages Do one of the following: • To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click Security > Firewall. Select the checkbox beside one or more message types. •...
  • Page 109 User Guide Messages Press the key > Close. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
  • Page 110 User Guide Messages Press the key > Options. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. Press the key > Save. Using a secure method, let the recipient know what the passphrase is. Attach a certificate or PGP key to a message You can attach a certificate or PGP key to email and PIN messages.
  • Page 111 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, Attachment indicators in S/MIME and PGP protected messages...
  • Page 112 User Guide Messages Press the key > Encryption Details. S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature.
  • Page 113 User Guide Messages Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
  • Page 114 User Guide Messages You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification.
  • Page 115 User Guide Messages Change the size of S/MIME or PGP indicators in messages On the home screen or in a folder, click the Options icon. Click Security > S/MIME or PGP. In the General section, change the Message Viewer Icons field. Press the key >...
  • Page 116 User Guide Messages In the General section, change the Truncation Mode field to Send Anyway or More All And Send. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use On the home screen or in a folder, click the Options icon.

  • Page 117: Troubleshooting: Messages Application

    User Guide Messages IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
  • Page 118 User Guide Messages Generate an encryption key, Change or delete a contact, Turn on or turn off data service or set roaming options, Options for email filters, Resend a message, Wireless coverage indicators, Turn on, turn off, or check the status of a network connection, Resend a message, I'm not receiving messages Try the following actions:...

  • Page 119: Message Inbox

    User Guide Messages The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
  • Page 120 User Guide Messages Related information Feature availability, A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •...
  • Page 121 User Guide Messages Receive only the first section of long email messages, HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •...
  • Page 122 User Guide Messages Try the following actions: ® • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. •...

  • Page 123: Files And Attachments

    User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
  • Page 124 User Guide Files and attachments Save a file or an attachment ® ® Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, in a calendar entry, or on a webpage, do one of the following: •...
  • Page 125 User Guide Files and attachments About files and attachments, Send a file Before you begin: To send a video, the video must be recorded in MMS mode. On the home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.

  • Page 126: Managing Files And Attachments

    User Guide Files and attachments Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the Home screen or in a folder, click the Media icon or Files icon.
  • Page 127 User Guide Files and attachments Press the key > Explore. Find and highlight the file or folder you want to hide. Press the key > Properties. Select the Hidden checkbox. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, View a hidden file or folder...
  • Page 128 User Guide Files and attachments View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key.
  • Page 129 User Guide Files and attachments Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. •...

  • Page 130: Troubleshooting: Files

    User Guide Files and attachments Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •...

  • Page 131: Media

    User Guide Media Media How to: Media Media file basics Play a media file Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. Click a file.
  • Page 132 User Guide Media Mute a call, Improve sound quality for media files, Amplify the volume using the audio boost feature, Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.
  • Page 133 User Guide Media • To delete a file, click Delete. View properties for a file You can view the size, author, publication date, and other properties of a file. On the Home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.
  • Page 134 User Guide Media On the home screen or in a folder, click the Options icon. Click Device > Storage. Select or clear the Media Card Support checkbox. Press the key > Save. Sort media files Do one of the following: •...
  • Page 135 User Guide Media About transferring and synchronizing files, Send a file Before you begin: To send a video, the video must be recorded in MMS mode. On the home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.
  • Page 136 User Guide Media Audio file formats File extensions Video file formats • Windows Media Video 9 • Windows Media Audio 9 and Windows Media Audio 9 Professional • VC-1 • Windows Media Audio 10 and Windows Media Audio 10 Professional —...
  • Page 137 User Guide Media • • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported audio and video file formats and extensions, Music Related information Transfer files to and from your smartphone,...

  • Page 138: Rename Or Delete A Playlist

    User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the Home screen, click the Media icon > Music icon. Click Playlists.

  • Page 139: Display Closed Captions In Videos

    User Guide Media Play a video. If the media controls don't appear at the bottom of the screen, touch the screen. When the video shows the picture that you want to use as the thumbnail picture, click the icon. Press the key >...

  • Page 140: Record A Video

    User Guide Media Delete video Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the Home screen, click the Media icon > Video Camera icon. To start recording, click the record icon.

  • Page 141: Camera At A Glance

    User Guide Media Change the video size and format The larger the video, the more storage space the video requires. On the Home screen, click the Media icon > Video Camera icon. Press the key > Options. Change the Video Format field. Press the key >...

  • Page 142: Take A Picture

    User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
  • Page 143 User Guide Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.
  • Page 144 User Guide Media Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. On the home screen, click the Camera icon. Press the key >...
  • Page 145 User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.

  • Page 146: View Pictures As A Slide Show

    User Guide Media Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. •...

  • Page 147: Voice Notes

    User Guide Media View pictures in list view or thumbnail view On the home screen, click the Media icon > Pictures icon. Click a category. Press the key > View List or View Thumbnail. Organize pictures by date or folder On the home screen, click the Media icon >...
  • Page 148 User Guide Media FM Radio Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon >...
  • Page 149 User Guide Media Click Add Station. In the Name field, type the name of the station. Click Save. Play, edit, or delete a favorite radio station On the home screen, click the Media icon > FM Radio icon. Click the Favorites icon at the bottom of the screen. Highlight a favorite radio station.

  • Page 150: Troubleshooting: Media

    User Guide Media Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
  • Page 151 User Guide Media Copy, move, rename, or delete a file, Change the size of pictures that you take, Change the video size and format, I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
  • Page 152 User Guide Media Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't listen to FM radio Try the following actions: •...
  • Page 153 User Guide Media I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change an input or display language, Turn on or turn off audio and video shortcuts,...

  • Page 154: Ring Tones, Sounds, And Alerts

    User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options.
  • Page 155 User Guide Ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
  • Page 156 User Guide Ring tones, sounds, and alerts Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.

  • Page 157: Change Alarm Notification Options

    User Guide Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.

  • Page 158: Troubleshooting: Ring Tones, Sounds, And Alerts

    User Guide Ring tones, sounds, and alerts Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. On the home screen or in a folder, click the Options icon.

  • Page 159: Browser

    User Guide Browser Browser How to: Browser Browser at a glance...

  • Page 160: Browser Basics

    User Guide Browser Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. On the home screen, click the Browser icon. In the address bar, type a web address or search terms. Press the key on the keyboard.

  • Page 161: View Your Browser History

    User Guide Browser In the General section, select the Enable Keyboard Shortcuts checkbox. Press the key > Save. Related information Shortcuts: Browser, Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the key >...

  • Page 162: Close The Browser

    User Guide Browser To perform this task, you must have a browser home page set on your BlackBerry smartphone. On a webpage, press the key. Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture.

  • Page 163: Browser Bookmarks

    User Guide Browser Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key >...
  • Page 164 User Guide Browser Bookmark a webpage On a webpage, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add.

  • Page 165: Browser Options

    User Guide Browser Add, rename, or delete a bookmark folder for webpages On the home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark folder. Press the key. • To add a bookmark folder, click Add Subfolder. •...
  • Page 166 User Guide Browser On the home screen, click the Browser icon. Press the key > Options. In the General section, click Manage Search Engines. Click a search engine. Related information Add a search engine from a website, Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine.
  • Page 167 User Guide Browser Stop blocking pop-ups on webpages On the home screen, click the Browser icon. Press the key > Options. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet On the home screen, click the Browser icon.

  • Page 168: Browser Security

    User Guide Browser Turn off cookies in the browser On the Home screen, click the Browser icon. Press the key > Options. In the Privacy & Security section, clear the Accept Cookies check box. Press the key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds.
  • Page 169 User Guide Browser smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected.

  • Page 170: Browser Push

    User Guide Browser Press the key > Save. Related information Browser security options, Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. On the home screen or in a folder, click the Options icon.

  • Page 171: Rss Feeds

    User Guide Browser smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you.

  • Page 172: Troubleshooting: Browser

    User Guide Browser About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.
  • Page 173 User Guide Browser I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. ®...

  • Page 174: Calendar

    User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.

  • Page 175: About Synchronization Conflicts

    User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

  • Page 176: Calendar Basics

    User Guide Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.
  • Page 177 User Guide Calendar I can't set some fields when scheduling appointments, Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.

  • Page 178: Respond To A Meeting Invitation

    User Guide Calendar • To save an appointment, press the key > Save. Related information Turn off your smartphone, I can't schedule appointments that span multiple days, I can't set some fields when scheduling appointments, Delete an appointment, meeting, or alarm On the Home screen, click the Calendar icon.
  • Page 179 User Guide Calendar In a meeting or meeting invitation, below the list of meeting participants, click View Availability. • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. •...

  • Page 180: Calendar Options

    User Guide Calendar Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed On the Home screen, click the Calendar icon. Press the key >...

  • Page 181: Show Tasks In The Calendar

    User Guide Calendar Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Calendar (CICAL) field.
  • Page 182 User Guide Calendar Conference call meetings, Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. In a meeting, select the Conference call checkbox.

  • Page 183: Troubleshooting: Calendar

    User Guide Calendar I can't enter a conference call with the Join Now option, Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. On the Home screen, click the Calendar icon.
  • Page 184 User Guide Calendar Related information About synchronization conflicts, Synchronize organizer data over the wireless network, I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.

  • Page 185: Contacts

    User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
  • Page 186 User Guide Contacts Do one of the following: • To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book. Press the key > Copy All To Contacts. • To copy a contact from your contact list to your SIM Card, in the contact list, click a contact.

  • Page 187: Change Or Delete A Sim Card Contact

    User Guide Contacts • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing Contact.
  • Page 188 User Guide Contacts Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. When you are composing a message, press the key > Attach > Contact. Find and highlight a contact. Press the key >...

  • Page 189: About Categories

    User Guide Contacts About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.

  • Page 190: About Backing Up And Restoring Smartphone Data

    User Guide Contacts In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data.

  • Page 191: Personal Distribution Lists

    User Guide Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

  • Page 192: Multiple Contact Lists

    User Guide Contacts Change or delete a personal distribution list On the Home screen, click the Contacts icon. Highlight a personal distribution list. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member.

  • Page 193: Contact List Options

    User Guide Contacts Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the Home screen, click the application icon for an application that prompts you before you delete items. Press the key >...
  • Page 194 User Guide Contacts Press the key > Save. Change how contact names appear in Remote Lookup results By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead. On the home screen, click the Contacts icon.

  • Page 195: Troubleshooting: Contacts

    User Guide Contacts Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 196: Clock

    User Guide Clock Clock How to: Clock Set the date and time On the home screen or in the Applications folder, click the Clock icon. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.

  • Page 197: Change The Clock Face

    User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...

  • Page 198: Silence The Alarm

    User Guide Clock Silence the alarm • If snooze is not turned on, click Dismiss. • If snooze is turned on, click Snooze. Change alarm notification options On the Home screen or in the Applications folder, click the Clock icon. Press the key >...

  • Page 199: Use The Stopwatch

    User Guide Clock To turn off bedside clock mode, press the key. Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. •...

  • Page 200: Troubleshooting: Clock

    User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: •...

  • Page 201: Tasks And Memos

    User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...

  • Page 202: Change The Status Of A Task

    User Guide Tasks and memos Change the status of a task On the Home screen or in the Applications folder, click the Tasks icon. Highlight a task. Press the key. • To mark the task as complete, click Mark Completed. •...

  • Page 203: Synchronizing Tasks And Memos

    User Guide Tasks and memos Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
  • Page 204 User Guide Tasks and memos About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.

  • Page 205: About Categories

    User Guide Tasks and memos About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.

  • Page 206: Turn Off The Prompt That Appears Before You Delete Items

    User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

  • Page 207: Typing

    User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
  • Page 208 User Guide Typing Highlight, cut, copy, or paste text To highlight the text, touch the beginning and the end of the text. To adjust the highlighted text, slide the cursor frame. Press the key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the key >...

  • Page 209: Typing Input Methods

    User Guide Typing Clear text from a field In a field that you typed text into, press the key > Clear Field. Typing input methods About typing input methods The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.

  • Page 210: Type Text Using Suretype Technology

    User Guide Typing • To turn off all typing assistance, change the Style field to Direct. If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full. •...
  • Page 211 User Guide Typing If you're using the SureType input method, even though most keys have more than one letter, you only have to press the letter key for each letter in a word once. Your smartphone also displays a list of suggested words so that you don't have to type the entire word.

  • Page 212: Set The Trackpad Sensitivity

    User Guide Typing Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.

  • Page 213: Custom Dictionary

    User Guide Typing Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
  • Page 214 User Guide Typing Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later. Related information Change or delete a word substitution entry, Create a word substitution entry,...

  • Page 215: Spelling Checker

    User Guide Typing Turn off word substitution On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing. For a keyboard, click Advanced Style Options. Clear the Spelling checkbox. Press the key > Save. Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish,...

  • Page 216: Troubleshooting: Typing

    User Guide Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. Press the key > Check Spelling. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. •...
  • Page 217 User Guide Typing If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again. Related information Change your typing style,...

  • Page 218: Keyboard

    User Guide Keyboard Keyboard How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider. On the home screen or in a folder, click the Options icon.

  • Page 219: Assign An Application To A Convenience Key

    User Guide Keyboard Related information Hide the keyboard, Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. On the home screen or in a folder, click the Options icon.

  • Page 220: No Application Opens When I Press A Convenience Key

    User Guide Keyboard Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
  • Page 221 User Guide Keyboard • Verify that you didn't delete the application that you assigned to the key.

  • Page 222: Language

    User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
  • Page 223 User Guide Language Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.

  • Page 224: Troubleshooting: Language

    User Guide Language To stop using the language key to switch languages, clear the Virtual Keyboard Language Key checkbox. The language key is replaced by a key with the symbol most often used in your typing input language. Change which languages appear when you switch input languages On the home screen or in a folder, click the Options icon.

  • Page 225: Screen Display

    User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture. Press the key > Set As Wallpaper. Related information My display changed, Set options for backlighting On the home screen or in a folder, click the Options icon.

  • Page 226: Organizing Applications On The Home Screen

    User Guide Screen display Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, Screen display, Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
  • Page 227 User Guide Screen display Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...

  • Page 228: Turn On Flashing Led Notification For Wireless Coverage

    User Guide Screen display Set the touch screen sensitivity You can set how sensitive the screen is to your touch. On the home screen or in a folder, click the Options icon. Click Typing and Language > Touchscreen Sensitivity. • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.

  • Page 229: Troubleshooting: Screen Display

    User Guide Screen display Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. Press the key >...
  • Page 230 User Guide Screen display No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power.

  • Page 231: Gps Technology

    User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased.

  • Page 232: Prevent Others From Tracking Your Location

    User Guide GPS technology Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.

  • Page 233: Troubleshooting: Gps Technology

    User Guide GPS technology Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.

  • Page 234: Compass

    User Guide Compass Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in relation to points of interest.
  • Page 235 User Guide Compass • To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Tap the destination. • To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest.
  • Page 236 User Guide Compass Calibrate the compass manually,...

  • Page 237: Maps

    User Guide Maps Maps How to: Maps Map basics Get directions On the home screen, click the Messages icon. Press the key > Get Directions. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
  • Page 238 User Guide Maps On the Home screen, click the Maps icon. On a map, press the > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.
  • Page 239 User Guide Maps • To zoom to a point on a map, press the key > Zoom to Point. • To zoom out, on the screen, slide your fingers apart. Pan a map On the Home screen, click the Maps icon. If your smartphone is in zoom mode, press the key >...
  • Page 240 User Guide Maps Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. Click OK. Delete a location from your list of favorites On the Home screen, click the Maps icon.

  • Page 241: Personalize: Maps

    User Guide Maps Select a promotion. Select Show Coupon. View more promotion details On the home screen, click the Maps icon. Tap the icon. Do any of the following: • To view the promotion location, select Map. • To view directions to the promotion location, select Route, confirm the Start and End locations, and select Search.
  • Page 242 User Guide Maps Press the key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. On a map, press the key > Options. Click Set Global Map Services.

  • Page 243: Troubleshooting: Maps

    User Guide Maps Press the key > Save. Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.

  • Page 244: Applications

    User Guide Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.

  • Page 245: View Properties For An Application

    User Guide Applications About multitasking, Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.

  • Page 246: Troubleshooting: Applications

    User Guide Applications Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. On the Home screen or in a folder, highlight an application icon. Press the key >...
  • Page 247 User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
  • Page 248 User Guide Applications Error message and cause Possible solution Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software Try the following actions: error • Reset your smartphone.
  • Page 249 User Guide Applications Reset your smartphone, Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.

  • Page 250: Blackberry Id

    User Guide BlackBerry ID BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.

  • Page 251: Change Your Blackberry Id Information

    User Guide BlackBerry ID Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.

  • Page 252: Blackberry Device Software

    User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
  • Page 253 User Guide BlackBerry Device Software • To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Complete the instructions on the screen. If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon.

  • Page 254: Troubleshooting: Blackberry Device Software

    User Guide BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.
  • Page 255 User Guide BlackBerry Device Software My smartphone responds slowly or freezes Try the following actions: • Close unused applications. • Free some of your application storage. • Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide...

  • Page 256: Manage Connections

    User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.

  • Page 257: About Roaming And International Roaming

    User Guide Manage Connections Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

  • Page 258: Switch Wireless Networks Manually

    User Guide Manage Connections If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.

  • Page 259: Preferred Wireless Network List

    User Guide Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.

  • Page 260: Change The Connection Speed For The Wireless Network

    User Guide Manage Connections Press the key > Close. Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.

  • Page 261: Wireless Coverage Indicators

    User Guide Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.

  • Page 262: Error Messages

    User Guide Manage Connections Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.

  • Page 263: Wi-Fi Technology

    User Guide Manage Connections Related information Turn on or turn off data service or set roaming options, Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
  • Page 264 User Guide Manage Connections Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
  • Page 265 User Guide Manage Connections On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. In the SSID field, type the name of the Wi-Fi network. Click Next.
  • Page 266 User Guide Manage Connections Press the key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox.
  • Page 267 User Guide Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
  • Page 268 User Guide Manage Connections Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
  • Page 269 User Guide Manage Connections Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
  • Page 270 User Guide Manage Connections About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
  • Page 271 User Guide Manage Connections Indicator Description Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: •...
  • Page 272 User Guide Manage Connections certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone.

  • Page 273: Mobile Hotspot Mode

    User Guide Mobile Hotspot mode Mobile Hotspot mode How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection.
  • Page 274 User Guide Mobile Hotspot mode Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
  • Page 275 User Guide Mobile Hotspot mode Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen.

  • Page 276: Troubleshooting: Mobile Hotspot Mode

    User Guide Mobile Hotspot mode Submit a Mobile Hotspot diagnostic report On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Mobile Hotspot Connections. Press the key >...

  • Page 277: Bluetooth Technology

    User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
  • Page 278 User Guide Bluetooth technology Click Networks and Connections > Bluetooth Connections > Add New Device > Search. Click a Bluetooth enabled device. If necessary, do one of the following: • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
  • Page 279 User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call ® Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, Share contacts with a paired Bluetooth enabled car kit On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  • Page 280 User Guide Bluetooth technology Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. On the home screen, click the Contacts icon. Click a contact. Press the key >...

  • Page 281: Bluetooth Technology Options

    User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
  • Page 282 User Guide Bluetooth technology Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server.

  • Page 283: Restrict Outgoing Calls

    User Guide Bluetooth technology Prevent your smartphone from making contacts available to other Bluetooth enabled devices On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key >...
  • Page 284 User Guide Bluetooth technology • To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. Press the key > Save. Turn off the prompt that appears when connecting or pairing On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections >...

  • Page 285: Troubleshooting: Bluetooth Technology

    User Guide Bluetooth technology Click Networks and Connections > Bluetooth Connections. Press the key > Options. Clear the Connect on Power Up checkbox. Press the key > Save. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: •...
  • Page 286 User Guide Bluetooth technology I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000. I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
  • Page 287 User Guide Bluetooth technology • Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. • Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction.

  • Page 288: Nfc Technology

    User Guide NFC technology NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals, and NFC-enabled access points.
  • Page 289 User Guide NFC technology BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device.
  • Page 290 User Guide NFC technology Navigate to a webpage. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags application.
  • Page 291 User Guide NFC technology Click Save. Share a smart tag Before you begin: To perform this task, NFC technology must be turned on and the indicator must appear on the screen when you click a smart tag. In the Applications folder, click the Smart Tags icon. Click a smart tag.
  • Page 292 User Guide NFC technology Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your own smart posters, smart postcards, and more.
  • Page 293 User Guide NFC technology NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections >...

  • Page 294: Troubleshooting: Nfc Technology

    User Guide NFC technology Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smartphone doesn't respond to NFC technology Try the following actions: •...
  • Page 295 User Guide NFC technology • Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.

  • Page 296: Media Server

    User Guide Media server Media server How to: Media server About sharing files using the media server The media server allows you to wirelessly share the media files from your BlackBerry smartphone with supported devices that are UPnP compatible or DLNA Certified, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone and get access to your shared media files so you can play the files on the connected devices.
  • Page 297 User Guide Media server Manage the devices connected to the media server You can change your decisions about which devices connect, and how they connect, while using Media Server. On the home screen, click the Media icon. Press the key > Media Server. Click Access Control.

  • Page 298: Smart Accessories

    User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.

  • Page 299: Change A Dock Profile

    User Guide Smart accessories Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone.

  • Page 300: Power And Battery

    User Guide Power and battery Power and battery How to: Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

  • Page 301: Check The Battery Power Level

    User Guide Power and battery Check the battery power level On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information. About the Device Analyzer application You can use the Device Analyzer application to monitor applications for excess power consumption and to conserve battery life.
  • Page 302 User Guide Power and battery Turn on or turn off application monitoring Application monitoring alerts you when an application uses too much battery power or stops responding. To conserve battery power, you can close or remove these applications. On the home screen or in a folder, click the Options icon. Click Device >...

  • Page 303: Storage Space And Media Cards

    User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
  • Page 304 User Guide Storage space and media cards Press the key > Enable USB Mass Storage. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. To turn off USB mass storage mode, press the key > Disconnect. Back up smartphone data to your media card Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.

  • Page 305: About Compression

    User Guide Storage space and media cards Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. On the home screen or in a folder, click the Options icon.

  • Page 306: About File Encryption

    User Guide Storage space and media cards About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.

  • Page 307: Troubleshooting: Storage Space And Media Cards

    User Guide Storage space and media cards View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information Tips: Freeing space to optimize your smartphone's performance, View the amount of storage space used by media files On the Home screen, click the Media icon.
  • Page 308 User Guide Storage space and media cards The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: •...

  • Page 309: Search

    User Guide Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results.

  • Page 310: Search For Messages

    User Guide Search Change search options On the home screen or in a folder, click the Options icon. Click Device > Search. • To clear search history, click Delete Search History. • To turn off search history, clear the Show Search History checkbox. •...

  • Page 311: Message Search Criteria

    User Guide Search Do more with your message search results, Message search criteria, Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer.

  • Page 312: Do More With Your Message Search Results

    User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results In the search results, highlight a message. Press the key.

  • Page 313: Troubleshooting: Search

    User Guide Search Type the text. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
  • Page 314 User Guide Search Related information Turn on, turn off, or check the status of a network connection,...

  • Page 315: Security

    User Guide Security Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity.
  • Page 316 User Guide Security you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
  • Page 317 User Guide Security Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: •...
  • Page 318 User Guide Security Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
  • Page 319 User Guide Security • To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox. •...

  • Page 320: Password Keeper

    User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
  • Page 321 User Guide Security To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying On the home screen or in the Applications folder, click the Password Keeper icon. Press the key >...

  • Page 322: Turn On Encryption

    User Guide Security smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or both.

  • Page 323: Sim Card

    User Guide Security Click Security > Encryption. Change the Strength field. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature.

  • Page 324: Memory Cleaning

    User Guide Security Press the key > Enable Security. Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM card does not function. Press the key on the keyboard. Change a SIM card PIN code On the home screen or in a folder, click the Options icon.
  • Page 325 User Guide Security Change when your smartphone deletes sensitive data from the temporary smartphone memory On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.

  • Page 326: About Pgp Keys

    User Guide Security If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your certificate list.
  • Page 327 User Guide Security Click Add To Key Store. Related information I can't download a certificate, I can't download a PGP key from an LDAP-enabled server, Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone.
  • Page 328 User Guide Security Press the key > Import Media Card Certs or Import Media Card PGP Keys. Select the certificates or PGP keys you want to import. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key >...
  • Page 329 User Guide Security View the certificate chain for a certificate On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Show Chain. Certificate and PGP key statuses Status indicators for certificates, PGPkeys, and certification authority profiles Status indicators for certificates and PGP keys...
  • Page 330 User Guide Security Indicator Description Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate, certificate chain, or PGP key On the home screen or in a folder, click the Options icon.
  • Page 331 User Guide Security To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer.
  • Page 332 User Guide Security Turn off prompts that appear when you add a certificate or PGP key to the key store On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates or PGP keys. Press the key >...

  • Page 333: Certificate Servers

    User Guide Security Click Security > Advanced Security Settings > Certificate Enrollment. Change the Certificate Revocation Check Interval field. Press the key > Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server.

  • Page 334: Connection Options For Ocsp And Crl Servers

    User Guide Security Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server.

  • Page 335: Change The Key Store Password

    User Guide Security • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software •...

  • Page 336: Change The Refresh Rate For Certificate Revocation Lists

    User Guide Security Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.

  • Page 337: Reject Certificate Revocation Lists From Unverified Crl Servers

    User Guide Security In the Certificate Status section, change the Expires After field. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers On the home screen or in a folder, click the Options icon.

  • Page 338: Import A Certificate From A Smart Card

    User Guide Security • To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity.
  • Page 339 User Guide Security Turn off smart password entry ® Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.

  • Page 340: Vpn Settings

    User Guide Security On the home screen or in a folder, click the Options icon. Click Security > Password. If necessary, change the User Authenticator field to Smart card. Change the Authentication Certificate field. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None. Check the status of your authentication certificate automatically ®...

  • Page 341: Verify Security Software Manually

    User Guide Security About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
  • Page 342 User Guide Security Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator.
  • Page 343 User Guide Security Type the APN information. Press the key > Save. Turn on safe mode Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
  • Page 344 User Guide Security Permission Description Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your smartphone can use third-party applications as a source for customized themes. Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone.

  • Page 345: Troubleshooting: Security

    User Guide Security Permission Description Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone. Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element.
  • Page 346 User Guide Security Set or change your smartphone password, I can't unlock my smartphone using my smart card Try the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. •...

  • Page 347: Service Books And Diagnostic Reports

    User Guide Service books and diagnostic reports Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

  • Page 348: Set A Default Recipient For Diagnostic Reports

    User Guide Service books and diagnostic reports Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. On the home screen or in a folder, click the Options icon.
  • Page 349 User Guide Service books and diagnostic reports • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run a diagnostic report,...

  • Page 350: Synchronization

    User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.

  • Page 351: Manage Email Reconciliation Conflicts

    User Guide Synchronization Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. On the Home screen, click the Messages icon.

  • Page 352: Your Smartphone

    User Guide Synchronization In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. If necessary, click a calendar or contact list. Select the Wireless Synchronization checkbox. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.

  • Page 353: Troubleshooting: Synchronization

    User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: ® • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
  • Page 354 User Guide Synchronization Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

  • Page 355: Accessibility Options

    User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the Home screen, click the Media icon. Press the key >...

  • Page 356: Audio And Phone Accessibility Options

    User Guide Accessibility options Press the key > Save. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.

  • Page 357: Tty Support

    User Guide Accessibility options Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Related information Icons for sound and alert profiles, TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices.

  • Page 358: Typing Accessibility Options

    User Guide Accessibility options Available voice commands Voice command Description "Call <contact name or phone Say this voice command to make a call. To perform this task with a Bluetooth number>" enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
  • Page 359 User Guide Accessibility options • To delete the Word Substitution entry, click Delete. Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the key on the keyboard.

  • Page 360: Calculator

    User Guide Calculator Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.

  • Page 361: Glossary

    User Guide Glossary Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted.
  • Page 362 User Guide Glossary A tap is a user interaction with a touch screen, using one finger to quickly touch the screen. Some interactions require the user to tap and briefly hold a finger on the screen. For example, to access your voicemail, tap and hold the 1 key in the phone app. A tap also describes the interaction between two NFC-enabled devices.

  • Page 363: Legal Notice

    User Guide Legal notice Legal notice © ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion , and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 364 User Guide Legal notice EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES...
  • Page 365 User Guide Legal notice availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
  • Page 366 User Guide Legal notice National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: •...
  • Page 367 THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9380 smartphone model number: REA71UW or REB71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

Table of Contents