Page 1 BlackBerry Curve 9380 Smartphone User Guide Version: 7.0...
Page 2 SWD-1735726-1028084015-001...
Page 3: Table Of Contents
Contents Quick Help.......................................... Getting started: Your smartphone..................................How to: Top 10........................................Tips: Top 10........................................Personalize: Top 10......................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing space for your music, pictures, videos, and files........................... Tips: Updating your software.....................................
Page 4 Media..........................................How to: Media........................................Music..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ring tones, sounds, and alerts.................................... How to: Ring tones, sounds, and alerts................................Troubleshooting: Ring tones, sounds, and alerts............................... Browser..........................................How to: Browser......................................... Troubleshooting: Browser....................................Calendar..........................................How to: Calendar........................................ Troubleshooting: Calendar....................................
Page 5 Typing..........................................How to: Typing........................................Troubleshooting: Typing..................................... Keyboard..........................................How to: Keyboard....................................... Troubleshooting: Keyboard....................................Language..........................................How to: Language....................................... Troubleshooting: Language....................................Screen display........................................How to: Screen display....................................... Troubleshooting: Screen display..................................GPS technology........................................How to: GPS technology..................................... Troubleshooting: GPS technology..................................Compass..........................................How to: Compass........................................ Troubleshooting: Compass....................................
Page 6 Smart accessories....................................... About the Smart Accessories application................................Set up a new dock......................................Change a dock profile......................................Delete a saved dock profile....................................Power and battery......................................How to: Power and battery....................................Storage space and media cards..................................How to: Storage space and media cards................................Tips: Storage space and media cards.................................
Page 7 Convert a measurement..................................... Glossary..........................................Legal notice........................................
Page 8: Quick Help
User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7 BlackBerry® 7 includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry®...
Page 9 User Guide Quick Help Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.
Page 10 User Guide Quick Help Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry®...
Page 11: Flashing Led
User Guide Quick Help Keys on the right side of your smartphone Volume/Mute • Press the top and bottom keys to change the volume. • Press and hold the top or bottom key to play the next or previous media file. •...
Page 12: Application Icons
User Guide Quick Help Flashing LED color Description Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone.
Page 13 User Guide Quick Help Added email address Added work email address Text Messages Instant messaging Instant Messaging folder BBM™ Some applications might appear in this folder including applications that you download. Windows Live™ Messenger for BlackBerry® AOL® Instant Messenger™ Service for BlackBerry® smartphones smartphones Google Talk™...
Page 14 User Guide Quick Help Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go® Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update A software update for the BlackBerry®...
Page 15: Home Screen Icons
User Guide Quick Help Vibrate Only profile All Alerts Off profile Games Games folder BrickBreaker Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry®...
Page 16 User Guide Quick Help Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM™ item To clear this indicator, open each chat that has this indicator. Read message BBM chat is open Draft message New BBM Groups item Filed message...
Page 17: Phone Icons
User Guide Quick Help Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder...
Page 18: Your Home Screen
User Guide Quick Help Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 210 Add a shortcut to your home screen or Favorites panel...
Page 19: Change Themes
User Guide Quick Help 3. Press the key > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: •...
Page 20: Feature Availability
User Guide Quick Help 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4. Press the key > Save. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2.
Page 21: Find More Information
User Guide Quick Help If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry®...
Page 22: How To: Top 10
User Guide Quick Help How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2.
Page 23: Copy Contacts From Your Sim Card To Your Contact List
User Guide Quick Help Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 24: Send A Text Message
User Guide Quick Help Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3.
Page 25: Tips: Top 10
User Guide Quick Help Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically. Do one of the following: •...
Page 26 User Guide Quick Help Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only.
Page 27 User Guide Quick Help smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone.
Page 28 User Guide Quick Help Open an app with a convenience key. Press a convenience key on the side of your BlackBerry® smartphone. Note: You can customize which app a convenience key opens. Use toolbars. Toolbars are available in most applications, and appear at the bottom of the screen.
Page 29 User Guide Quick Help Set your BlackBerry® smartphone to turn on and turn off On the home screen or in a folder, click the Options icon. Click automatically. Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep.
Page 30 User Guide Quick Help Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.
Page 31: Phone Shortcuts
User Guide Quick Help Related information Set a smartphone password, 275 Turn on encryption, 265 Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key.
Page 32: Media Shortcuts
User Guide Quick Help Type an accented character Touch and hold the letter key. Tap the accented character that appears on the screen. Type a number in a text field Tap the key. Tap the number key. Type a number in a number field Tap a number key.
Page 33: Personalize: Top 10
User Guide Quick Help Personalize: Top 10 Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry® smartphone's built-in media storage or media card.
Page 34: Change The Language
User Guide Quick Help Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account.
Page 35 User Guide Quick Help Set up speed dial for a contact 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List. 3. In the Speed Dial Numbers list, click an unassigned key. 4.
Page 36: Troubleshooting: Top 10
User Guide Quick Help Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services.
Page 37: I Can't Send Messages
User Guide Quick Help • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service.
Page 38: I Forget My Smartphone Password
User Guide Quick Help I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data.
Page 39: The Media Player Screen Closes
User Guide Quick Help • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 40: Tips And Shortcuts
User Guide Tips and shortcuts Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing Highlight and click the areas at the top of the home screen. notifications, and turning on or turning off network connections.
Page 41: Tips: Extending Battery Life
User Guide Tips and shortcuts Assign an application to a convenience key, 32 Keep an application running in the background and switch to another application, 222 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them.
Page 42: Tips: Finding Apps
User Guide Tips and shortcuts Turn on or turn off a network connection, 232 Set options for backlighting, 207 Set your smartphone to turn on and turn off automatically, 261 Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen.
Page 43: Tips: Updating Your Software
User Guide Tips and shortcuts Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.
Page 44: Tips: Keeping Your Information Safe
User Guide Tips and shortcuts Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 45: Phone Shortcuts
User Guide Tips and shortcuts • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key >...
Page 46: Typing Shortcuts For The Touch Screen Keyboard
User Guide Tips and shortcuts Typing shortcuts for the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available. Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the screen.
Page 47: Media Shortcuts
User Guide Tips and shortcuts Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.
Page 48: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 49: Make A Call
User Guide Phone • If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 50: Place A Call On Hold
User Guide Phone Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry® smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 51: Emergency Calls
User Guide Phone About using a headset You can purchase an optional headset to use with your BlackBerry® smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Page 52: Adjust The Volume
User Guide Phone Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 53 User Guide Phone 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1.
Page 54 User Guide Phone • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never.
Page 55: Fixed Dialing And Smart Dialing
User Guide Phone Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
Page 56: Conference Calls
User Guide Phone • To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. • To change a contact, press the key > Edit. Change the contact information. •...
Page 57: Make A Conference Call
User Guide Phone Related information Conference call meetings, 174 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1.
Page 58: Delete Call Logs
User Guide Phone Delete call logs 1. From the Home screen, press the key. 2. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs.
Page 59: Phone Options
User Guide Phone • Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 60: Turn Off The Prompt That Appears Before You Delete Items
User Guide Phone Related information Turn on or turn off dialing from the lock screen, 57 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key.
Page 61: Turn On Hearing Aid Mode
User Guide Phone 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3.
Page 62: Voice Mail
User Guide Phone About TTY support, 59 Phone options, 57 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ.
Page 63: Troubleshooting: Phone
User Guide Phone Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 64: I Can't Check My Voice Mail
User Guide Phone Fixed dialing and smart dialing, 53 Call waiting, call forwarding, and call blocking, 51 Switch the active phone number, 57 I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.
Page 65: My Headset Makes Calls Instead Of My Smartphone
User Guide Phone My headset makes calls instead of my smartphone If your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone. •...
Page 66: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 66 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts...
Page 67: Change The Language For Voice Commands
User Guide Voice commands Voice command Description "Call <contact name> <phone number Say this voice command to call a specific phone number for a contact that is in your type>" contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name>...
Page 68: Troubleshooting: Voice Commands
User Guide Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
Page 69: Messages
User Guide Messages Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.
Page 70: Check Spelling
User Guide Messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3.
Page 71: Save A Draft Of A Message
User Guide Messages Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key >...
Page 72: Save A Message
User Guide Messages Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 35 View an address instead of a display name...
Page 73 User Guide Messages 3. Click a folder. Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4.
Page 74: Email
User Guide Messages Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.
Page 75 User Guide Messages Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key >...
Page 76 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon. 2.
Page 77 User Guide Messages Option Description Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field.
Page 78: Synchronizing Email
User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 79: About Synchronization Conflicts
User Guide Messages Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2.
Page 80: Viewing And Replying To Email
User Guide Messages 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts.
Page 81 User Guide Messages If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient.
Page 82: Mark A Message As Read Or Unread
User Guide Messages 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. •...
Page 83 User Guide Messages Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2.
Page 84: Email Options
User Guide Messages 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Folder Redirection. 5. Clear the checkbox beside the Sent Items folder. 6.
Page 85: Change Options For Your Personal Email Account
User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key. 2. Press the key >...
Page 86 User Guide Messages 3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5.
Page 87: Google Mail
User Guide Messages Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
Page 88 User Guide Messages Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2.
Page 89 User Guide Messages • Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related information Generate an encryption key, 280 Wireless coverage indicators, 235 Change or delete a contact, 178 Turn on or turn off a network connection, 232 Turn on or turn off data service or set roaming options, 233 Options for email filters, 74 Resend a message, 68...
Page 90 User Guide Messages Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 91 User Guide Messages Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages.
Page 92: Text Messages
User Guide Messages Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
Page 93: Composing And Sending Text Messages
User Guide Messages Message has been read Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2.
Page 94: Viewing And Replying To Text Messages
User Guide Messages If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 95: Store Text Messages On Your Sim Card
User Guide Messages 2. Press the key > View Appointment. 3. Press the key > Add To Calendar. Show names in the history of text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3.
Page 96 User Guide Messages Save a media file from a text message 1. In a text message, open an attachment. 2. Press the key. 3. Click Save <media type>. 4. Click Save. Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1.
Page 97: Cell Broadcasting
User Guide Messages Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1.
Page 98 User Guide Messages • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key >...
Page 99: I'm Not Receiving Text Messages
User Guide Messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1.
Page 100: Pin Messages
User Guide Messages • Verify that the file isn't copyright protected. • If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message. I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry®...
Page 101 User Guide Messages • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. •...
Page 102 User Guide Messages Change, prioritize, or delete an email filter, 75 Forward messages from a specific email folder to your smartphone, 81 Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list.
Page 103: Attachments
User Guide Messages Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 104 User Guide Messages 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download. Send a file To send a video, the video must be recorded in MMS mode.
Page 105: Contact Cards
User Guide Messages View a hidden file or folder, 121 Contact cards About contact cards A contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message.
Page 106: Security Options For Messages
User Guide Messages Security options for messages Block incoming messages If your work email account is associated with a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. When you block messages, you can set your smartphone to allow messages from specific contacts.
Page 107 User Guide Messages • Add Phone Number • Add PIN 9. In the Enter new exception dialog box, type the contact information. 10. Press the key on the keyboard. 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry®...
Page 108 User Guide Messages Encrypt a message with a passphrase Your BlackBerry® smartphone can encrypt email and PIN messages using a passphrase shared between the sender and recipient. 1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. 2.
Page 109 User Guide Messages Related information I can't open an attachment in an encrypted message, 111 Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message If you are enrolled with the PGP®...
Page 110 User Guide Messages Indicator Description Your smartphone trusts the certificate chain. The sender’s email address doesn't match the email address of the certificate subject, or the sender’s certificate is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate.
Page 111 User Guide Messages Related information Some signing and encryption options aren't available on my smartphone, 111 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. •...
Page 112 User Guide Messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder.
Page 113: Ibm Lotus Notes Native Encrypted Messages
User Guide Messages 4. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1.
Page 114: Pgp Protected Messages
User Guide Messages Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Page 115 User Guide Messages Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the key > Attach > PGP Keys. 2. Highlight a PGP key. 3.
Page 116 User Guide Messages Add connection information for a certificate server from a message If you are enrolled with the PGP® Universal Server, you can't add connection information for a certificate server from a message. 1. In a message, highlight the indicator at the end of the message.
Page 117 User Guide Messages Indicator Description The sender’s PGP key is expired. PGP protected message options Change your signing and encryption key Your BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 118 User Guide Messages 3. Change the Default Encoding field. • To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding. • To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History.
Page 119 User Guide Messages 2. Click Security > PGP. 3. Select the checkbox beside one or more encryption algorithms. 4. Press the key > Save. Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the Options icon. 2.
Page 120: Files And Attachments
User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 121 User Guide Files and attachments • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading.
Page 122: Managing Files And Attachments
User Guide Files and attachments 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 97 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
Page 123 User Guide Files and attachments View a hidden file or folder, 121 Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key >...
Page 124: View Tracked Changes In A Document
User Guide Files and attachments 2. Press the key > Enter Password. 3. Type the password. 4. Press the key on the keyboard. 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key >...
Page 125 User Guide Files and attachments • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. 2. Press the key >...
Page 126: Troubleshooting: Files
User Guide Files and attachments Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. •...
Page 127: Media
User Guide Media Media How to: Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls do not appear at the bottom of the screen, touch the screen. •...
Page 128 User Guide Media Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. Do one of the following: •...
Page 129 User Guide Media View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3.
Page 130 User Guide Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1.
Page 131 User Guide Media 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 97 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth®...
Page 132: Music
User Guide Media File extensions Video file formats Audio file formats • Ogg Vorbis • AAC-LC — • AAC+ • eAAC+ — AMR-NB • QCELP — • EVRC • — • G711 U/A • GSM 610 — Wave Synthesizer For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones >...
Page 133: Rename Or Delete A Playlist
User Guide Media Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 134 User Guide Media Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 135: Videos
User Guide Media • For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 265 I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.
Page 136 User Guide Media 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save. Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 137: Video Camera
User Guide Media • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 138 User Guide Media Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2.
Page 139 User Guide Media 2. Press the key > Options. 3. Change the Folder field. 4. Press the key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.
Page 140: Camera
User Guide Media • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 69 Copy, move, rename, or delete a file, 121 Change the size of pictures that you take, 140 Change the video size and format, 136 I can't open media files...
Page 141: Camera At A Glance
User Guide Media How to: Camera Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode...
Page 142 User Guide Media Record a video, 136 Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved.
Page 143 User Guide Media Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2.
Page 144 User Guide Media Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 145: Pictures
User Guide Media Change the size of pictures that you take, 140 Change the video size and format, 136 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
Page 146: View Pictures As A Slide Show
User Guide Media Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. •...
Page 147: Import Pictures To The Pictures Application
User Guide Media View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1.
Page 148 User Guide Media Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 149: Voice Notes
User Guide Media • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 150 User Guide Media If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 151 User Guide Media Related information Change the language, 32 Turn on or turn off audio and video shortcuts, 126 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry®...
Page 152: Ring Tones, Sounds, And Alerts
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content.
Page 153: Silence Your Smartphone
User Guide Ring tones, sounds, and alerts 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save. To delete a custom profile, highlight the profile. Press the key > Delete. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts.
Page 154: Change Alarm Notification Options
User Guide Ring tones, sounds, and alerts Flashing LED color Description Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. A new message has arrived and your selected profile is set to notify you using the flashing LED.
Page 155: Troubleshooting: Ring Tones, Sounds, And Alerts
User Guide Ring tones, sounds, and alerts Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail.
Page 156: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 157: Browser Basics
User Guide Browser Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1.
Page 158: Turn On Browser Shortcuts
User Guide Browser Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key >...
Page 159 User Guide Browser Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry® smartphone. 1. On a webpage, press the key. 2. Click Home. Close the browser 1. On a webpage, press the key.
Page 160: Browser Bookmarks
User Guide Browser • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key >...
Page 161: Browser Options
User Guide Browser 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save. • To delete a bookmark, click Delete. Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2.
Page 162 User Guide Browser • To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on webpages 1.
Page 163: Delete Browsing Information
User Guide Browser 3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images checkbox. • To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox. 4.
Page 164: Browser Security
User Guide Browser Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2.
Page 165 User Guide Browser Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption.
Page 166: Browser Push
User Guide Browser 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options.
Page 167: Troubleshooting: Browser
User Guide Browser Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway.
Page 168 User Guide Browser • Close a tab that you don't need. • Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 222 Open, close, or switch between tabs, 155 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using.
Page 169: Calendar
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 170: Synchronize Organizer Data Over The Wireless Network
User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 171: Manage Data Synchronization Conflicts
User Guide Calendar Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry®...
Page 172: Switch Calendars
User Guide Calendar Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
Page 173: Respond To A Meeting Invitation
User Guide Calendar 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, do one of the following: •...
Page 174: Calendar Options
User Guide Calendar Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead. In a meeting or a meeting invitation, press the key >...
Page 175 User Guide Calendar 2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, change the Snooze field. • To change the default reminder time for calendar entries, change the Default Reminder field. 3.
Page 176: Conference Call Meetings
User Guide Calendar Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 177: Troubleshooting: Calendar
User Guide Calendar Enter a conference call meeting Do one of the following: • In a meeting notification, click Join Now. • In the calendar, highlight the meeting. Press the key > Join Now. Related information I can't enter a conference call with the Join Now option, 176 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry®...
Page 178 User Guide Calendar Related information About synchronization conflicts, 77 Synchronize organizer data over the wireless network, 168 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 179: Contacts
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 180: Search For A Contact
User Guide Contacts Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key >...
Page 181: About Categories
User Guide Contacts 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save. 8.
Page 182: Synchronizing Contacts
User Guide Contacts Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2.
Page 183: About Backing Up And Restoring Smartphone Data
User Guide Contacts If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 175 About synchronization conflicts, 77 About backing up and restoring smartphone data If you have installed the BlackBerry®...
Page 184: Personal Distribution Lists
User Guide Contacts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry®...
Page 185: Contact List Options
User Guide Contacts View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2.
Page 186: Troubleshooting: Contacts
User Guide Contacts 2. Press the key > Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry®...
Page 187: Clock
User Guide Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 188: Turn On The Alarm
User Guide Clock 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
Page 189: Turn On Bedside Clock Mode
User Guide Clock • To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. • To dim the screen, select the Dim Screen checkbox. • To use a different sound profile, change the Sound Profile field. 4.
Page 190: Troubleshooting: Clock
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: •...
Page 191: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 192: Hide Completed Tasks
User Guide Tasks and memos Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2.
Page 193 User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 194: About Categories
User Guide Tasks and memos Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 195: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 196: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, and paste text 1.
Page 197: About Typing Input Methods
User Guide Typing 3. Press the Menu key. 4. Click Cut or Copy. 5. Place the cursor where you want to insert the cut or copied text. 6. Press the Menu key. 7. Click Paste. Show or hide the touch screen keyboard Your BlackBerry®...
Page 198: Type Text Using Suretype Technology
User Guide Typing Type text using SureType technology To perform this task, you must be using your BlackBerry® smartphone in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following: •...
Page 199: About Typing Using Different Keyboard Styles
User Guide Typing 5. Press the key > Save. Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2.
Page 200: Custom Dictionary
User Guide Typing • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key.
Page 201: Word Substitution
User Guide Typing Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 202: Spelling Checker
User Guide Typing 6. Do one of the following: • To capitalize the entry exactly as you typed it, change the Using field to Specified Case. • To capitalize the entry according to the context, change the Using field to SmartCase. 7.
Page 203: Troubleshooting: Typing
User Guide Typing 3. Change one or more options. 4. Press the key > Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: •...
Page 204: Keyboard
User Guide Keyboard Keyboard How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry® smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider. 1.
Page 205: Change The Default Currency Symbol
User Guide Keyboard Change the default currency symbol 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Currency Key field. 4. Press the key > Save. Set the cursor speed 1.
Page 206: Troubleshooting: Keyboard
User Guide Keyboard Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key.
Page 207: Language
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry® smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
Page 208: Troubleshooting: Language
User Guide Language Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry®...
Page 209: Screen Display
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 210 Set options for backlighting...
Page 210: Move An Application Icon
User Guide Screen display You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.
Page 211: Set The Touch Screen Sensitivity
User Guide Screen display 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1.
Page 212: Troubleshooting: Screen Display
User Guide Screen display Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™.
Page 213 User Guide Screen display A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items. You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up menus appear.
Page 214: Gps Technology
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry®...
Page 215: Troubleshooting: Gps Technology
User Guide GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone.
Page 216: Compass
User Guide Compass Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the home screen or in the Applications folder, click the Compass icon. 2.
Page 217: Troubleshooting: Compass
User Guide Compass Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. •...
Page 218: Maps
User Guide Maps Maps How to: Maps Pan a map 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode. 3. On the screen, swipe in any direction. Zoom in to or out from a map 1.
Page 219 User Guide Maps 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location.
Page 220: Get Directions
User Guide Maps Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites. 3. Highlight a location. 4. Press the key > Remove as Favorite. 5. Click Yes. Get directions 1.
Page 221: Set The Gps Receiver That You Use To Track Your Movement
User Guide Maps Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.
Page 222: Troubleshooting: Maps
User Guide Maps 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1.
Page 223: About Multitasking
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 224: View Properties For An Application
User Guide Applications Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for.
Page 225: Delete An Application
User Guide Applications Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2.
Page 226 User Guide Applications Error message and cause Possible solution Error 101: Application error Try the following actions: Error 102: Java file error • Reset your BlackBerry® smartphone. • If the error message still appears after you reset your smartphone, reload your Error 106: Graphics system error BlackBerry®...
Page 227 User Guide Applications Error message and cause Possible solution Error 545: Incompatible file system • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Page 228 User Guide Applications 2. Open the BlackBerry Desktop Software. 3. In the BlackBerry Desktop Software, click Update. 4. To download the most recent version of your BlackBerry Device Software, click Get update. 5. Do any of the following: • To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes.
Page 229: Blackberry Device Software
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • To access new applications and features •...
Page 230: Update The Blackberry Device Software Over The Wireless Network
User Guide BlackBerry Device Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 231: Delete The Previous Version Of The Blackberry Device Software
User Guide BlackBerry Device Software Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1.
Page 232: Troubleshooting: Blackberry Device Software
User Guide BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. •...
Page 233: Manage Connections
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.
Page 234: Check The Status Of Network Connections And Services
User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 235: Switch Wireless Networks Manually
User Guide Manage Connections Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1.
Page 236: Add A Wireless Network To The Preferred Wireless Network List
User Guide Manage Connections Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically.
Page 237: Change The Connection Speed For The Wireless Network
User Guide Manage Connections 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7. Press the key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
Page 238 User Guide Manage Connections Indicator Description You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
Page 239: Wi-Fi Technology
User Guide Manage Connections Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry® smartphone. Possible solutions Try the following actions: • Verify that you're in a wireless coverage area. •...
Page 240 User Guide Manage Connections • To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a Wi-Fi network, 244 I can't connect to the mobile network, 236 I can't connect to a Wi-Fi network, 244 Check the status of network connections and services 1.
Page 241: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network
User Guide Manage Connections Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
Page 242 User Guide Manage Connections 3. Highlight a saved Wi-Fi® network. 4. Press the key > Disable. Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot.
Page 243 User Guide Manage Connections Option Description Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.
Page 244: Uma Connection Settings
User Guide Manage Connections Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 245: Wireless Coverage Indicators
User Guide Manage Connections 4. Press the key > Options. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. • To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5.
Page 246 User Guide Manage Connections Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, You are connected to a mobile network and you can access features such as email MIKE, or NTWK messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).
Page 247 User Guide Manage Connections • If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. • In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router;...
Page 248: Bluetooth Technology
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Page 249: Connect To Or Disconnect From A Paired Bluetooth Enabled Device
User Guide Bluetooth technology • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
Page 250 User Guide Bluetooth technology 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 254 I lose my connection with a Bluetooth enabled car kit, 253 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth®...
Page 251: Bluetooth Technology Options
User Guide Bluetooth technology Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth® enabled device. 4.
Page 252: Turn Off A Bluetooth Profile
User Guide Bluetooth technology Option Description Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that Connectivity is running BlackBerry®...
Page 253: Restrict Outgoing Calls
User Guide Bluetooth technology Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3.
Page 254: Troubleshooting: Bluetooth Technology
User Guide Bluetooth technology 5. Set the Trusted field to Yes. 6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth®...
Page 255: I Lose My Connection With A Bluetooth Enabled Car Kit
User Guide Bluetooth technology • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
Page 256: I Can't Share Contacts With A Paired Bluetooth Enabled Device
User Guide Bluetooth technology I can't share contacts with a paired Bluetooth enabled device Try the following: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. •...
Page 257: Nfc Technology
User Guide NFC technology NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry®...
Page 258: Smart Tags
User Guide NFC technology Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the back of your BlackBerry® smartphone against a smart tag, your smartphone views the smart tag and presents you with the options to view or delete the smart tag.
Page 259 User Guide NFC technology 3. Press the key > Edit. 4. Change the Title or URL fields. 5. Press the key > Save. Share a smart tag To perform this task, NFC technology must be turned on and the indicator must appear on the screen when you open the Smart Tags application.
Page 260: Troubleshooting: Nfc Technology
User Guide NFC technology • To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions section, clear the When Powered Off checkbox. 3. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry®...
Page 261: Smart Accessories
User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry® smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 262: Delete A Saved Dock Profile
User Guide Smart accessories 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3.
Page 263: Power And Battery
User Guide Power and battery Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. •...
Page 264 User Guide Power and battery Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Set your BlackBerry®...
Page 265: Storage Space And Media Cards
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Page 266 User Guide Storage space and media cards Related information Restore smartphone data from your media card, 264 Restore smartphone data from your media card If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone.
Page 267: About Compression
User Guide Storage space and media cards CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 268: Tips: Storage Space And Media Cards
User Guide Storage space and media cards • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
Page 269: Troubleshooting: Storage Space And Media Cards
User Guide Storage space and media cards The application storage on my smartphone is low, 267 Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
Page 270: Search
User Guide Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. On the home screen, click the icon.
Page 271: Search For Messages
User Guide Search Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry®...
Page 272: Do More With Your Message Search Results
User Guide Search Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages.
Page 273: Troubleshooting: Search
User Guide Search 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key >...
Page 274: Sim Card
User Guide SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key >...
Page 275 User Guide SIM card Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry®...
Page 276: Change The Display Name For A Phone Number
User Guide SIM card Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2.
Page 277: Security
User Guide Security Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password.
Page 278 User Guide Security Delete smartphone data, third-party applications, or media card files, 277 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry®...
Page 279: Password Keeper
User Guide Security Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it.
Page 280 User Guide Security 2. Press the key > Options. 3. Change the Password Attempts field. 4. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3.
Page 281: About File Encryption
User Guide Security Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access it.
Page 282: About Encryption Keys
User Guide Security • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
Page 283: Memory Cleaning
User Guide Security 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
Page 284: Certificate Basics
User Guide Security Create a shortcut for the memory cleaning application 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox. 4.
Page 285 User Guide Security Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry® smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
Page 286 User Guide Security 2. Click Security > Advanced Security Settings > Certificates. 3. Click a certificate. Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry®...
Page 287: Delete A Certificate
User Guide Security View one type of certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key. 4.
Page 288 User Guide Security Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Page 289: Certificate Options
User Guide Security • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 290 User Guide Security Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Associate Addresses. 5.
Page 291: Pgp Keys
User Guide Security 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
Page 292 User Guide Security 2. Find and click a certificate or PGP® key. 3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the key >...
Page 293 User Guide Security Property Description Public Key Type This field displays the standard to which the public key complies. Your smartphone supports RSA®, DSA, and Diffie-Hellman keys. Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP®...
Page 294 User Guide Security Indicator Description The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1.
Page 295: Certificate Servers
User Guide Security PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP® key. 4. Press the key >...
Page 296: Change Connection Information For A Certificate Server
User Guide Security 5. Press the key > Save. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4.
Page 297: Delete A Certificate Server
User Guide Security Delete a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Delete. Key store About the key store The key store on your BlackBerry®...
Page 298: Change The Refresh Rate For Certificate Revocation Lists
User Guide Security Change when your smartphone deletes the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4.
Page 299: Reject Certificate Revocation Lists From Unverified Crl Servers
User Guide Security 2. Click Security > Advanced Security Settings > Key Stores. 3. In the Certificate Status section, change the Expires After field. 4. Press the key > Save. Your BlackBerry® smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set.
Page 300: Import A Certificate From A Smart Card
User Guide Security • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox.
Page 301 User Guide Security 3. If necessary, change the User Authenticator field to Smart Card. 4. Clear the Smart Password Entry checkbox. 5. Press the key > Save. To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1.
Page 302: Vpn Settings
User Guide Security Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. 1. On the Home screen or in a folder, click the Options icon. 2.
Page 303: Verify Security Software Manually
User Guide Security Change the user name and password for a VPN profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. Highlight a VPN profile. 4.
Page 304 User Guide Security Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry® smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
Page 305: Turn Off A Prompt For A Third-Party Application Connection
User Guide Security About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 306 User Guide Security Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 307 User Guide Security Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry® smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Page 308: Troubleshooting: Security
User Guide Security Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data.
Page 309 User Guide Security I can't download a PGP key from an LDAP-enabled server Try the following actions: • Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
Page 310: Service Books And Diagnostic Reports
User Guide Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. 1.
Page 311: Set A Default Recipient For Diagnostic Reports
User Guide Service books and diagnostic reports • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 309 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient.
Page 312: Synchronization
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 313 User Guide Synchronization 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 69 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 314 User Guide Synchronization 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the BlackBerry®...
Page 315: Troubleshooting: Synchronization
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: •...
Page 316 User Guide Synchronization Related information About synchronization conflicts, 77 Synchronize organizer data over the wireless network, 168...
Page 317: Accessibility Options
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2.
Page 318: Tty Support
User Guide Accessibility options 4. Press the key > Save. Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1.
Page 319: Voice Dialing
User Guide Accessibility options Turn on or turn off TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY. 3. Change the TTY field. 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 59 Phone options, 57...
Page 320: Typing Accessibility Options
User Guide Accessibility options Voice command Description "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Typing accessibility options Change or delete a Word Substitution entry 1.
Page 321: Calculator
User Guide Calculator Calculator Use the calculator If you are using your BlackBerry® smartphone in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
Page 322 User Guide Glossary Glossary An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. access point name blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System carbon copy CDMA Code Division Multiple Access certificate...
Page 323 User Guide Glossary DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security Elliptic Curve Cryptography...
Page 324 User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
Page 325 User Guide Glossary A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 326 User Guide Glossary Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype Unlicensed Mobile Access virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 327: Legal Notice
User Guide Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 328 User Guide Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON- INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED.
Page 329 User Guide Legal notice or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Page 330 NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Curve™ 9380 smartphone model number: REA71UW or REB71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
Page 331 User Guide Legal notice Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada...

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