Page 1 BlackBerry Curve 9360 Smartphone Help Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-1456661-0610042045-001...
Page 3: Table Of Contents
Contents Quick Help.......................................... How to: Top 10........................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing and conserving storage space............................... Tips: Updating your software..................................... Tips: Keeping your information safe.................................. Tips: Managing indicators....................................Phone shortcuts.........................................
Page 4 Media..........................................Music..........................................Podcasts..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ring tones, sounds, and alerts.................................... How to: Ring tones, sounds, and alerts................................Troubleshooting: Ring tones, sounds, and alerts............................... Browser..........................................How to: Browser......................................... Troubleshooting: Browser....................................Calendar..........................................How to: Calendar........................................ Troubleshooting: Calendar....................................Contacts..........................................
Page 5 Typing..........................................How to: Typing........................................Troubleshooting: Typing..................................... Keyboard..........................................How to: Keyboard....................................... Troubleshooting: Keyboard....................................Language..........................................How to: Language....................................... Troubleshooting: Language....................................Screen display........................................How to: Screen display....................................... Troubleshooting: Display....................................GPS technology........................................How to: GPS technology..................................... Troubleshooting: GPS technology..................................Maps........................................... How to: Maps........................................Troubleshooting: Maps...................................... Applications........................................
Page 6 Troubleshooting: NFC technology..................................Power and battery......................................How to: Power and battery....................................Memory and media cards....................................How to: Memory and media cards..................................Troubleshooting: Memory and media cards..............................Search..........................................How to: Search........................................Troubleshooting: Search....................................SIM card..........................................How to: SIM card........................................ Security..........................................How to: Security......................................... Troubleshooting: Security....................................
Page 7: Quick Help
RIM Confidential and Proprietary Information - Approved Third Parties Quick Help How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1.
Page 8: Copy Contacts From Your Sim Card To Your Contact List
RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 9: Send A Text Message
RIM Confidential and Proprietary Information - Approved Third Parties Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2.
Page 10: Troubleshooting: Top 10
RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 11 RIM Confidential and Proprietary Information - Approved Third Parties • Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. •...
Page 12: I Can't Send Messages
RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
Page 13 RIM Confidential and Proprietary Information - Approved Third Parties My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. •...
Page 14: The Media Player Screen Closes
RIM Confidential and Proprietary Information - Approved Third Parties • If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit.
Page 15: Tips And Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, Highlight and click the areas at the top of the Home screen.
Page 16: Tips: Extending Battery Life
RIM Confidential and Proprietary Information - Approved Third Parties Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically.
Page 17: Tips: Finding Apps
RIM Confidential and Proprietary Information - Approved Third Parties Set your smartphone to turn on and turn off automatically, 265 Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.
Page 18: Tips: Updating Your Software
RIM Confidential and Proprietary Information - Approved Third Parties Receive only the first section of long email messages, and On the Home screen, click the Messages icon. Press the choose whether to download more. key > Options > Message Display and Actions. Store files on a media card instead of the smartphone.
Page 19: Tips: Keeping Your Information Safe
RIM Confidential and Proprietary Information - Approved Third Parties Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 230 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Page 20: Phone Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties In the Messages app, do one or more of the following: Remove the unopened message indicator • Open all of your messages by clicking on them. If you can't find all of your unopened messages in your inbox, look in your messages folders.
Page 21: Message Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R...
Page 22: File And Attachment Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J...
Page 23: Typing Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Page 24: Media Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.
Page 25: Browser Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key.
Page 26: Calendar Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.
Page 27: Troubleshooting: Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Shortcuts I can't use a shortcut Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. Related information Change the language, 207...
Page 28: Phone
RIM Confidential and Proprietary Information - Approved Third Parties Phone How to: Phone Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 29: Answer Or End A Call
RIM Confidential and Proprietary Information - Approved Third Parties Available voice commands, 45 Turn on dialing from the Lock screen, 38 Sort phone numbers or contacts on the Phone screen, 38 I can't make or receive calls, 8 Answer or end a call Press the key.
Page 30: Place A Call On Hold
RIM Confidential and Proprietary Information - Approved Third Parties Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry®...
Page 31: Emergency Calls
RIM Confidential and Proprietary Information - Approved Third Parties Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can...
Page 32: Speed Dial
RIM Confidential and Proprietary Information - Approved Third Parties • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
Page 33: Forward Calls
RIM Confidential and Proprietary Information - Approved Third Parties Change the contact that is assigned to a speed dial key 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List. 3. Highlight a contact or phone number. 4.
Page 34: Block Calls
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry®...
Page 35: Fixed Dialing And Smart Dialing
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
Page 36: Conference Calls
RIM Confidential and Proprietary Information - Approved Third Parties About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.
Page 37: Make A Conference Call
RIM Confidential and Proprietary Information - Approved Third Parties conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Page 38: Call Logs
RIM Confidential and Proprietary Information - Approved Third Parties Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you.
Page 39: Multiple Phone Numbers
RIM Confidential and Proprietary Information - Approved Third Parties 2. Highlight a call log. 3. Press the key > View > History. 4. Click a call log. 5. Press the key. • To add notes, click Add Notes. Type call notes. •...
Page 40: Phone Options
RIM Confidential and Proprietary Information - Approved Third Parties If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.
Page 41: Turn Off The Prompt That Appears Before You Delete Items
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 42: Turn On Hearing Aid Mode
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1.
Page 43: Voice Mail
RIM Confidential and Proprietary Information - Approved Third Parties Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.
Page 44: Troubleshooting: Phone
RIM Confidential and Proprietary Information - Approved Third Parties 2. Listen to your options and follow the audible prompts. Related information I can't change the number of times that my smartphone rings, 43 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry®...
Page 45: I Can't Check My Voice Mail
RIM Confidential and Proprietary Information - Approved Third Parties • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key.
Page 46: I Can't Make Calls Using A Voice Command
RIM Confidential and Proprietary Information - Approved Third Parties 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight the phone number. 4. Press the key >...
Page 47: Voice Commands
RIM Confidential and Proprietary Information - Approved Third Parties Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 44 Change the options for voice prompts...
Page 48: Change The Language For Voice Commands
RIM Confidential and Proprietary Information - Approved Third Parties Voice command Description "Call <contact name> <phone number Say this voice command to call a specific phone number for a contact that is in your type>" contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name>...
Page 49: Troubleshooting: Voice Commands
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
Page 50: Messages
RIM Confidential and Proprietary Information - Approved Third Parties Messages Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.
Page 51: Check Spelling
RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages, 10 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: •...
Page 52 RIM Confidential and Proprietary Information - Approved Third Parties Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key >...
Page 53: Create An Email Filter
RIM Confidential and Proprietary Information - Approved Third Parties Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™...
Page 54 RIM Confidential and Proprietary Information - Approved Third Parties Option Description all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email.
Page 55: Synchronizing Email
RIM Confidential and Proprietary Information - Approved Third Parties • To delete an email filter, click Delete. Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 56: About Synchronization Conflicts
RIM Confidential and Proprietary Information - Approved Third Parties Delete a message, 56 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 57: Viewing And Replying To Email
RIM Confidential and Proprietary Information - Approved Third Parties 4. Clear the Send Email to Handheld checkbox. 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry®...
Page 58: View Saved Messages
RIM Confidential and Proprietary Information - Approved Third Parties View email in plain text format 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4.
Page 59 RIM Confidential and Proprietary Information - Approved Third Parties • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Page 60 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Inbox Management. • To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. •...
Page 61 RIM Confidential and Proprietary Information - Approved Third Parties File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2.
Page 62 RIM Confidential and Proprietary Information - Approved Third Parties Stop storing messages sent from your computer on your smartphone, 60 Hide filed email from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3.
Page 63: Email Options
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2.
Page 64: Change Options For Your Personal Email Account
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1.
Page 65 RIM Confidential and Proprietary Information - Approved Third Parties Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2.
Page 66: Google Mail
RIM Confidential and Proprietary Information - Approved Third Parties 3. Clear the Confirm Delete check box. 4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2.
Page 67 RIM Confidential and Proprietary Information - Approved Third Parties View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a label. Create or delete a Google Mail label 1.
Page 68 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Email I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
Page 69 RIM Confidential and Proprietary Information - Approved Third Parties • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >...
Page 70 RIM Confidential and Proprietary Information - Approved Third Parties • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 61 Receive only the first section of long email messages, 61 HTML email messages don't appear correctly Try the following actions:...
Page 71: Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties View filed messages, 60 Hide messages from the Messages application, 57 Hide filed email from the message inbox, 60 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry®...
Page 72: About Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent...
Page 73: Forward A Text Message
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 187 I can't send messages, 10 Attach a media file, contact card, appointment, or location to a text message, 71 Resend a message You cannot change a text message before you resend it.
Page 74 RIM Confidential and Proprietary Information - Approved Third Parties Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key >...
Page 75: Viewing And Replying To Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1.
Page 76: Store Text Messages On Your Sim Card
RIM Confidential and Proprietary Information - Approved Third Parties 4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5.
Page 77: Options For Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card.
Page 78 RIM Confidential and Proprietary Information - Approved Third Parties Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.
Page 79: Cell Broadcasting
RIM Confidential and Proprietary Information - Approved Third Parties Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator check box. •...
Page 80 RIM Confidential and Proprietary Information - Approved Third Parties • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5.
Page 81: I'm Not Receiving Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties Related information Turn on or turn off a network connection, 8 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 82: Pin Messages
RIM Confidential and Proprietary Information - Approved Third Parties PIN messages How to: PIN messages Composing and sending PIN messages Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Other > Compose PIN. 3.
Page 83 RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages, 10 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: •...
Page 84: Viewing And Replying To Pin Messages
RIM Confidential and Proprietary Information - Approved Third Parties Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN.
Page 85 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Message Display and Actions. 3. Select the Hide Sent Messages check box. 4. Press the key > Save. Organizing and storing PIN messages Save a message Saved messages aren't deleted even if your BlackBerry®...
Page 86 RIM Confidential and Proprietary Information - Approved Third Parties PIN message options Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3.
Page 87 RIM Confidential and Proprietary Information - Approved Third Parties • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service.
Page 88 RIM Confidential and Proprietary Information - Approved Third Parties Forward messages from a specific email folder to your smartphone, 59 Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list.
Page 89: Attachments
RIM Confidential and Proprietary Information - Approved Third Parties Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 90 RIM Confidential and Proprietary Information - Approved Third Parties 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >...
Page 91: Contact Cards
RIM Confidential and Proprietary Information - Approved Third Parties Contact cards About contact card attachments Contact cards, sometimes referred to as vCard® contacts or .vcf files, contain information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth®...
Page 92: Security Options For Messages
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Retrieve. Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 93 RIM Confidential and Proprietary Information - Approved Third Parties 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked. You can set the blocked message counter back to zero. 1.
Page 94 RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Use Password-Based Encryption checkbox. 4. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. 5. If you're signing the message, in the Signing Options section, select a certificate. 6.
Page 95 RIM Confidential and Proprietary Information - Approved Third Parties Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1.
Page 96 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak.
Page 97 RIM Confidential and Proprietary Information - Approved Third Parties Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the signing and encryption option that was used for the last message.
Page 98 RIM Confidential and Proprietary Information - Approved Third Parties Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1.
Page 99: Ibm Lotus Notes Native Encrypted Messages
RIM Confidential and Proprietary Information - Approved Third Parties I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • The attachment information might not be available on the BlackBerry® Enterprise Server. •...
Page 100: Pgp Protected Messages
RIM Confidential and Proprietary Information - Approved Third Parties PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 101 RIM Confidential and Proprietary Information - Approved Third Parties Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key.
Page 102 RIM Confidential and Proprietary Information - Approved Third Parties PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description...
Page 103 RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 96 Change options for downloading attachments in encrypted messages 1.
Page 104 RIM Confidential and Proprietary Information - Approved Third Parties Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously.
Page 105: I Can't Open An Attachment In An Encrypted Message
RIM Confidential and Proprietary Information - Approved Third Parties To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: •...
Page 106: Files And Attachments
RIM Confidential and Proprietary Information - Approved Third Parties Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry®...
Page 107 RIM Confidential and Proprietary Information - Approved Third Parties • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4.
Page 108: Managing Files And Attachments
RIM Confidential and Proprietary Information - Approved Third Parties Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2.
Page 109 RIM Confidential and Proprietary Information - Approved Third Parties Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key.
Page 110: View Tracked Changes In A Document
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key >...
Page 111: Troubleshooting: Files
RIM Confidential and Proprietary Information - Approved Third Parties Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. •...
Page 112: A Skipped Content Bar Appears In A Document
RIM Confidential and Proprietary Information - Approved Third Parties • If "More available" appears at the end of the message or attachment, press the key > More or More All. • If part of a Google Mail™ conversation doesn't appear, press the key >...
Page 113: Media
RIM Confidential and Proprietary Information - Approved Third Parties Media Music How to: Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5.
Page 114 RIM Confidential and Proprietary Information - Approved Third Parties Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 115: Rename Or Delete A Playlist
RIM Confidential and Proprietary Information - Approved Third Parties Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. •...
Page 116: Turn Off Media Card Support
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. •...
Page 117 RIM Confidential and Proprietary Information - Approved Third Parties If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the...
Page 118: Supported Audio And Video File Formats
RIM Confidential and Proprietary Information - Approved Third Parties Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 119 RIM Confidential and Proprietary Information - Approved Third Parties Type File format Video • • 3GP2 • • • • • Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 120: Podcasts
RIM Confidential and Proprietary Information - Approved Third Parties I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. •...
Page 121: Adjust The Volume
RIM Confidential and Proprietary Information - Approved Third Parties • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again. Adjust the volume •...
Page 122 RIM Confidential and Proprietary Information - Approved Third Parties View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2.
Page 123 RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 124 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6.
Page 125 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Podcasts Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 126: Videos
RIM Confidential and Proprietary Information - Approved Third Parties • If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software. •...
Page 127: Display Closed Captions In Videos
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.
Page 128 RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a sorting option. Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3.
Page 129 RIM Confidential and Proprietary Information - Approved Third Parties 3. Click Storage. 4. Clear the Media Card Support checkbox. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth®...
Page 130 RIM Confidential and Proprietary Information - Approved Third Parties Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
Page 131 RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • FLAC •...
Page 132 RIM Confidential and Proprietary Information - Approved Third Parties Related information Feature availability, 0 I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
Page 133: Video Camera
RIM Confidential and Proprietary Information - Approved Third Parties Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera.
Page 134 RIM Confidential and Proprietary Information - Approved Third Parties Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2.
Page 135 RIM Confidential and Proprietary Information - Approved Third Parties About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Page 136 RIM Confidential and Proprietary Information - Approved Third Parties 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6 Send a media file...
Page 137 RIM Confidential and Proprietary Information - Approved Third Parties Type File format • • • • • Video • • 3GP2 • • • • • Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 138: Camera
RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. •...
Page 139: Take A Picture
RIM Confidential and Proprietary Information - Approved Third Parties Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3.
Page 140: Change The Autofocus Setting
RIM Confidential and Proprietary Information - Approved Third Parties Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2.
Page 141 RIM Confidential and Proprietary Information - Approved Third Parties Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen.
Page 142 RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 143 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6.
Page 144 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 145: Pictures
RIM Confidential and Proprietary Information - Approved Third Parties Change the size of pictures that you take, 137 Change the video size and format, 132 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
Page 146: View Pictures As A Slide Show
RIM Confidential and Proprietary Information - Approved Third Parties Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 213 View pictures as a slide show...
Page 147: Import Pictures To The Pictures Application
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a sorting option. Create a picture folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > New Folder. 3. If necessary, change the location that the folder is created in. 4.
Page 148 RIM Confidential and Proprietary Information - Approved Third Parties To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card, including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Press key >...
Page 149 RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 150 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6.
Page 151 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 152: Voice Notes
RIM Confidential and Proprietary Information - Approved Third Parties • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry®...
Page 153: Sort Media Files
RIM Confidential and Proprietary Information - Approved Third Parties • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
Page 154 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Sort by. 3. Click a sorting option. Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2.
Page 155 RIM Confidential and Proprietary Information - Approved Third Parties About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Page 156 RIM Confidential and Proprietary Information - Approved Third Parties 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6 Send a media file...
Page 157 RIM Confidential and Proprietary Information - Approved Third Parties Type File format • • • • • Video • • 3GP2 • • • • • Troubleshooting: Voice notes Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 158 RIM Confidential and Proprietary Information - Approved Third Parties • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 56 Move, rename, or delete a file, 107 Change the size of pictures that you take, 137 Change the video size and format, 132 I can't open media files...
Page 159: Ring Tones, Sounds, And Alerts
RIM Confidential and Proprietary Information - Approved Third Parties Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content.
Page 160: Add Or Delete A Custom Profile
RIM Confidential and Proprietary Information - Approved Third Parties Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2.
Page 161: Flashing Led
RIM Confidential and Proprietary Information - Approved Third Parties Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 162: Troubleshooting: Ring Tones, Sounds, And Alerts
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail.
Page 163: Browser
RIM Confidential and Proprietary Information - Approved Third Parties Browser How to: Browser Browser basics Browsing web pages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.
Page 164: Turn On Browser Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a web page, highlight the link. Press the key >...
Page 165: Close The Browser
RIM Confidential and Proprietary Information - Approved Third Parties Move back or forward a webpage 1. On a webpage, press the key. 2. Click Back or Forward. Return to the home page To perform this task, you must have a home page set on your BlackBerry® smartphone. 1.
Page 166: Browser Bookmarks
RIM Confidential and Proprietary Information - Approved Third Parties Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1.
Page 167 RIM Confidential and Proprietary Information - Approved Third Parties Add a bookmark for a web page 1. On a web page, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4.
Page 168: Browser Options
RIM Confidential and Proprietary Information - Approved Third Parties • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key. • To delete a bookmark folder, click Delete Folder. Browser options Change your home page or start page 1.
Page 169: Stop Blocking Pop-Ups On Web Pages
RIM Confidential and Proprietary Information - Approved Third Parties 3. In the Web Content section, do one of the following: • To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4.
Page 170: Browser Security
RIM Confidential and Proprietary Information - Approved Third Parties Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1.
Page 171 RIM Confidential and Proprietary Information - Approved Third Parties Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites.
Page 172: Browser Push
RIM Confidential and Proprietary Information - Approved Third Parties 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options.
Page 173: Rss Feeds
RIM Confidential and Proprietary Information - Approved Third Parties Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway.
Page 174: Troubleshooting: Browser
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry® smartphone. Try the following actions: • Close a tab that you don't need. •...
Page 175: Calendar
RIM Confidential and Proprietary Information - Approved Third Parties Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 176: Manage Data Synchronization Conflicts
RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry®...
Page 177: Switch Calendars
RIM Confidential and Proprietary Information - Approved Third Parties Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
Page 178: Respond To A Meeting Invitation
RIM Confidential and Proprietary Information - Approved Third Parties Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1.
Page 179: Conference Call Meetings
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
Page 180 RIM Confidential and Proprietary Information - Approved Third Parties Create a conference call meeting from your smartphone To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.
Page 181: Calendar Options
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2.
Page 182: Troubleshooting: Calendar
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. 3.
Page 183 RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 54 Synchronize organizer data over the wireless network, 185 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 184: Contacts
RIM Confidential and Proprietary Information - Approved Third Parties Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 185 RIM Confidential and Proprietary Information - Approved Third Parties 3. Type the additional numbers. 4. Press the key > Save. Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key >...
Page 186: About Categories
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7.
Page 187: Synchronizing Contacts
RIM Confidential and Proprietary Information - Approved Third Parties Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2.
Page 188: About Backing Up And Restoring Smartphone Data
RIM Confidential and Proprietary Information - Approved Third Parties If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 180 About synchronization conflicts, 54 About backing up and restoring smartphone data...
Page 189: Personal Distribution Lists
RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry®...
Page 190: Contact List Options
RIM Confidential and Proprietary Information - Approved Third Parties View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1.
Page 191: Troubleshooting: Contacts
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
Page 192: Clock
RIM Confidential and Proprietary Information - Approved Third Parties Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 193: Turn On The Alarm
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 194: Turn On Bedside Clock Mode
RIM Confidential and Proprietary Information - Approved Third Parties • To turn off the connection to the wireless network, so that your smartphone does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. •...
Page 195: Troubleshooting: Clock
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: •...
Page 196: Tasks And Memos
RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1.
Page 197: Hide Completed Tasks
RIM Confidential and Proprietary Information - Approved Third Parties Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2.
Page 198: Synchronize Organizer Data Over The Wireless Network
RIM Confidential and Proprietary Information - Approved Third Parties Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 199: About Categories
RIM Confidential and Proprietary Information - Approved Third Parties Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 200: Turn Off The Prompt That Appears Before You Delete Items
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 201: Typing
RIM Confidential and Proprietary Information - Approved Third Parties Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Highlight, cut, copy, or paste text...
Page 202: About Typing Input Methods
RIM Confidential and Proprietary Information - Approved Third Parties About typing input methods The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry® device displays a list of suggested words as you type so that you do not have to type the entire word. The language that you are typing in determines the typing input methods that are available.
Page 203: Custom Dictionary
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4.
Page 204: Word Substitution
RIM Confidential and Proprietary Information - Approved Third Parties 6. Press the key > Save. Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key.
Page 205: Spelling Checker
RIM Confidential and Proprietary Information - Approved Third Parties Turn off Word Substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4.
Page 206: Troubleshooting: Typing
RIM Confidential and Proprietary Information - Approved Third Parties 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key >...
Page 207: Keyboard
RIM Confidential and Proprietary Information - Approved Third Parties Keyboard How to: Keyboard Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view.
Page 208: Troubleshooting: Keyboard
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Key Tone check box. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
Page 209: Language
RIM Confidential and Proprietary Information - Approved Third Parties Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry®...
Page 210: Troubleshooting: Language
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry® smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry®...
Page 211: Screen Display
RIM Confidential and Proprietary Information - Approved Third Parties Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key >...
Page 212: Organizing Applications On The Home Screen
RIM Confidential and Proprietary Information - Approved Third Parties Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
Page 213: Set The Touch Screen Sensitivity
RIM Confidential and Proprietary Information - Approved Third Parties Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3.
Page 214: External Display
RIM Confidential and Proprietary Information - Approved Third Parties External display Change options for notifications on the external display When the flip is closed, notification for items, such as new messages, calls, or calendar reminders, appear on the external display. 1.
Page 215: Troubleshooting: Display
RIM Confidential and Proprietary Information - Approved Third Parties 4. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 213 Troubleshooting: Display My display changed Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes.
Page 216: Gps Technology
RIM Confidential and Proprietary Information - Approved Third Parties GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry®...
Page 217: Troubleshooting: Gps Technology
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone.
Page 218: Maps
RIM Confidential and Proprietary Information - Approved Third Parties Maps How to: Maps Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
Page 219 RIM Confidential and Proprietary Information - Approved Third Parties View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1.
Page 220: Get Directions
RIM Confidential and Proprietary Information - Approved Third Parties • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1.
Page 221: Set The Gps Receiver That You Use To Track Your Movement
RIM Confidential and Proprietary Information - Approved Third Parties • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1.
Page 222: Troubleshooting: Maps
RIM Confidential and Proprietary Information - Approved Third Parties Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2.
Page 223 RIM Confidential and Proprietary Information - Approved Third Parties If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 224: Applications
RIM Confidential and Proprietary Information - Approved Third Parties Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 225: Delete An Application
RIM Confidential and Proprietary Information - Approved Third Parties Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon.
Page 226: Troubleshooting: Applications
RIM Confidential and Proprietary Information - Approved Third Parties View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Click an application. View the size of an application database 1.
Page 227 RIM Confidential and Proprietary Information - Approved Third Parties I can't connect to a Wi-Fi network, 252 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 View the amount of available storage space on your smartphone 1.
Page 228 RIM Confidential and Proprietary Information - Approved Third Parties I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone. Try one of the following: •...
Page 229 RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Page 230 RIM Confidential and Proprietary Information - Approved Third Parties • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Page 231 RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Page 232: Blackberry Device Software
RIM Confidential and Proprietary Information - Approved Third Parties BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features •...
Page 233: Update The Blackberry Device Software Over The Wireless Network
RIM Confidential and Proprietary Information - Approved Third Parties Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 234: Delete The Previous Version Of The Blackberry Device Software
RIM Confidential and Proprietary Information - Approved Third Parties 2. Complete the instructions on the screen. Note: During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process. Related information I can't update the BlackBerry Device Software over the wireless network, 233 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233...
Page 235: Troubleshooting: Blackberry Device Software
RIM Confidential and Proprietary Information - Approved Third Parties • To hide an optional update, highlight a software version. Press the key > Hide. • To show all hidden updates, press the key > Show All. Related information I can't update the BlackBerry Device Software over the wireless network, 233 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233 Find your smartphone model number and version of the BlackBerry Device Software...
Page 236: Manage Connections
RIM Confidential and Proprietary Information - Approved Third Parties Manage Connections Mobile network Getting started: Mobile network Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry®...
Page 237 RIM Confidential and Proprietary Information - Approved Third Parties Related information About emergency calls and Emergency Callback Mode, 29 Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.
Page 238: Check The Status Of Network Connections And Services
RIM Confidential and Proprietary Information - Approved Third Parties For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital.
Page 239: Switch Wireless Networks Manually
RIM Confidential and Proprietary Information - Approved Third Parties Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1.
Page 240: Add A Wireless Network To The Preferred Wireless Network List
RIM Confidential and Proprietary Information - Approved Third Parties Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically.
Page 241: Change The Connection Speed For The Wireless Network
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7.
Page 242 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, You are connected to a mobile network and you can access features such as email MIKE, or NTWK messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).
Page 243: Wi-Fi Technology
RIM Confidential and Proprietary Information - Approved Third Parties Related information Turn on or turn off a network connection, 8 Turn on or turn off a network connection, 8 UMA connection settings, 249 Switch wireless networks manually, 237 Turn on or turn off data service or set roaming options, 237 Turn on or turn off a network connection, 8 Error messages Data service unavailable...
Page 244 RIM Confidential and Proprietary Information - Approved Third Parties If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically.
Page 245: Wireless Coverage Indicators
RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 246 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
Page 247 RIM Confidential and Proprietary Information - Approved Third Parties Related information Turn on or turn off data service or set roaming options, 237 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 Check the status of network connections and services 1.
Page 248: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network
RIM Confidential and Proprietary Information - Approved Third Parties Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1.
Page 249 RIM Confidential and Proprietary Information - Approved Third Parties 3. Highlight a saved Wi-Fi® network. 4. Press the key > Disable. Turn on the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot.
Page 250 RIM Confidential and Proprietary Information - Approved Third Parties These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Page 251: Uma Connection Settings
RIM Confidential and Proprietary Information - Approved Third Parties Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 252 RIM Confidential and Proprietary Information - Approved Third Parties Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 253 RIM Confidential and Proprietary Information - Approved Third Parties Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 254 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. Try the following actions: • Verify that you've turned on the connection to the Wi-Fi network. •...
Page 255: Bluetooth Technology
RIM Confidential and Proprietary Information - Approved Third Parties Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Page 256: Connect To Or Disconnect From A Paired Bluetooth Enabled Device
RIM Confidential and Proprietary Information - Approved Third Parties • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
Page 257: Send A Media File
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 261 I lose my connection with a Bluetooth enabled car kit, 260 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth®...
Page 258: Bluetooth Technology Options
RIM Confidential and Proprietary Information - Approved Third Parties Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3.
Page 259: Turn Off A Bluetooth Profile
RIM Confidential and Proprietary Information - Approved Third Parties Option Description Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that Connectivity is running BlackBerry®...
Page 260: Restrict Outgoing Calls
RIM Confidential and Proprietary Information - Approved Third Parties Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
Page 261: Troubleshooting: Bluetooth Technology
RIM Confidential and Proprietary Information - Approved Third Parties 5. Set the Trusted field to Yes. 6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth®...
Page 262: I Lose My Connection With A Bluetooth Enabled Car Kit
RIM Confidential and Proprietary Information - Approved Third Parties • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
Page 263: I Can't Share Contacts With A Paired Bluetooth Enabled Device
RIM Confidential and Proprietary Information - Approved Third Parties I can't share contacts with a paired Bluetooth enabled device Try the following: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. •...
Page 264: Nfc Technology
RIM Confidential and Proprietary Information - Approved Third Parties NFC technology How to: NFC technology About NFC technology NFC technology is a short-range, wireless technology designed to allow you to quickly exchange information between your BlackBerry® smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. You can also use NFC technology to save, view, create, or change smart posters.
Page 265 RIM Confidential and Proprietary Information - Approved Third Parties Smart tags and smart posters About smart tags and smart posters Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader of your BlackBerry®...
Page 266: Troubleshooting: Nfc Technology
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Networks and Connections > Near Field Communication. 3. Select the Play Sound Alert on Tap checkbox. 4. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry®...
Page 267: Power And Battery
RIM Confidential and Proprietary Information - Approved Third Parties Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. •...
Page 268 RIM Confidential and Proprietary Information - Approved Third Parties You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 269: Memory And Media Cards
RIM Confidential and Proprietary Information - Approved Third Parties Memory and media cards How to: Memory and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and extend the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Page 270: Restore Smartphone Data From Your Media Card
RIM Confidential and Proprietary Information - Approved Third Parties 6. Click Save. Restore smartphone data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone.
Page 271: About Compression
RIM Confidential and Proprietary Information - Approved Third Parties Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry® smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1.
Page 272: Troubleshooting: Memory And Media Cards
RIM Confidential and Proprietary Information - Approved Third Parties Turn on encryption To encrypt data on your BlackBerry® smartphone, you must have set a password for your smartphone. Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encrypt files on your smartphone.
Page 273 RIM Confidential and Proprietary Information - Approved Third Parties • Verify that you have deleted media files from the smartphone memory. • If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software.
Page 274: Search
RIM Confidential and Proprietary Information - Approved Third Parties Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1.
Page 275: Search For Messages
RIM Confidential and Proprietary Information - Approved Third Parties Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry®...
Page 276: Do More With Your Message Search Results
RIM Confidential and Proprietary Information - Approved Third Parties Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature.
Page 277: Troubleshooting: Search
RIM Confidential and Proprietary Information - Approved Third Parties • To view a list of saved searches, click Recall. • To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press the key >...
Page 278: Sim Card
RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. How to: SIM card Add a contact to your SIM card 1.
Page 279: Change Or Delete A Sim Card Contact
RIM Confidential and Proprietary Information - Approved Third Parties Replace or merge contacts on your wireless service provider's contact backup server When you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 280: About Sim Card Security
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight a phone number. 4. Press the key > Edit SIM Phone Number. 5. Type a display name for the phone number. 6.
Page 281: Security
RIM Confidential and Proprietary Information - Approved Third Parties Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password.
Page 282 RIM Confidential and Proprietary Information - Approved Third Parties Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
Page 283: Password Keeper
RIM Confidential and Proprietary Information - Approved Third Parties Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
Page 284 RIM Confidential and Proprietary Information - Approved Third Parties Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3.
Page 285: About File Encryption
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked.
Page 286: About Encryption Keys
RIM Confidential and Proprietary Information - Approved Third Parties • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6.
Page 287: Memory Cleaning
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
Page 288: Certificate Basics
RIM Confidential and Proprietary Information - Approved Third Parties View the icon for the memory cleaning application on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3.
Page 289 RIM Confidential and Proprietary Information - Approved Third Parties Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone.
Page 290 RIM Confidential and Proprietary Information - Approved Third Parties Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry®...
Page 291: Delete A Certificate
RIM Confidential and Proprietary Information - Approved Third Parties View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3.
Page 292 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Page 293: Certificate Options
RIM Confidential and Proprietary Information - Approved Third Parties • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 294 RIM Confidential and Proprietary Information - Approved Third Parties Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4.
Page 295: Pgp Keys
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator.
Page 296 RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate or PGP key that is saved on your smartphone 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP® key. 3.
Page 297 RIM Confidential and Proprietary Information - Approved Third Parties Property Description Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key.
Page 298 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1.
Page 299: Certificate Servers
RIM Confidential and Proprietary Information - Approved Third Parties PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP® key. 4.
Page 300: Change Connection Information For A Certificate Server
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3.
Page 301: Delete A Certificate Server
RIM Confidential and Proprietary Information - Approved Third Parties Delete a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4.
Page 302: Change The Refresh Rate For Certificate Revocation Lists
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password.
Page 303: Reject Certificate Revocation Lists From Unverified Crl Servers
RIM Confidential and Proprietary Information - Approved Third Parties Reject certificate revocation lists from unverified CRL servers 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3.
Page 304: Import A Certificate From A Smart Card
RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate from a smart card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the key >...
Page 305 RIM Confidential and Proprietary Information - Approved Third Parties To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon. 2.
Page 306: Vpn Settings
RIM Confidential and Proprietary Information - Approved Third Parties 3. If necessary, change the User Authenticator field to Smart Card. 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks.
Page 307: Verify Security Software Manually
RIM Confidential and Proprietary Information - Approved Third Parties 6. In the Password field, type a new password. 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN.
Page 308 RIM Confidential and Proprietary Information - Approved Third Parties If you have added third-party applications to your smartphone, your smartphone is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request.
Page 309: Turn Off A Prompt For A Third-Party Application Connection
RIM Confidential and Proprietary Information - Approved Third Parties Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1.
Page 310 RIM Confidential and Proprietary Information - Approved Third Parties Permission Description Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone. Browser Filtering Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser.
Page 311: Troubleshooting: Security
RIM Confidential and Proprietary Information - Approved Third Parties Connection permissions for third-party applications Permission Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone. Bluetooth Set whether third-party applications can use Bluetooth®...
Page 312 RIM Confidential and Proprietary Information - Approved Third Parties My smartphone prompts me to make an emergency call when I type a password If your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password.
Page 313: Service Books And Diagnostic Reports
RIM Confidential and Proprietary Information - Approved Third Parties Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry®...
Page 314: Set A Default Recipient For Diagnostic Reports
RIM Confidential and Proprietary Information - Approved Third Parties • To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 312 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry®...
Page 315: Synchronization
RIM Confidential and Proprietary Information - Approved Third Parties Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 316 RIM Confidential and Proprietary Information - Approved Third Parties 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 56 Synchronize organizer data over the wireless network...
Page 317 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key >...
Page 318: Troubleshooting: Synchronization
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. •...
Page 319 RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 54 Synchronize organizer data over the wireless network, 185 I'm not receiving email messages from personal folders on my computer If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®...
Page 320: Accessibility Options
RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.
Page 321: Audio And Phone Accessibility Options
RIM Confidential and Proprietary Information - Approved Third Parties Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 322: Tty Support
RIM Confidential and Proprietary Information - Approved Third Parties About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1.
Page 323: Voice Dialing
RIM Confidential and Proprietary Information - Approved Third Parties Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 44 Available voice commands...
Page 324: Typing Accessibility Options
RIM Confidential and Proprietary Information - Approved Third Parties Typing accessibility options Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution. 3.
Page 325: Calculator
RIM Confidential and Proprietary Information - Approved Third Parties Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1.
Page 326: Glossary
RIM Confidential and Proprietary Information - Approved Third Parties Glossary Wi-Fi An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. access point name blind carbon copy BlackBerry MDS BlackBerry®...
Page 327 RIM Confidential and Proprietary Information - Approved Third Parties DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS...
Page 328 RIM Confidential and Proprietary Information - Approved Third Parties LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
Page 329 RIM Confidential and Proprietary Information - Approved Third Parties A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 330 RIM Confidential and Proprietary Information - Approved Third Parties Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 331: Legal Notice
RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 332 RIM Confidential and Proprietary Information - Approved Third Parties INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED.
Page 333 RIM Confidential and Proprietary Information - Approved Third Parties liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Page 334 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Curve™ 9360 smartphone model number: RDC71UW or RDD71UW...
Page 335 RIM Confidential and Proprietary Information - Approved Third Parties This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road...

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