Page 1 BlackBerry Curve 9380 Smartphone User Guide Version: 7.0...
Page 2 SWD-1735726-0613115640-032...
Page 3: Table Of Contents
Contents Quick Help.......................................... Getting started: Your smartphone..................................How to: Top 10........................................Tips: Top 10........................................Personalise: Top 10......................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing space for your music, pictures, videos and files..........................Tips: Updating your software.....................................
Page 4 Media..........................................How to: Media........................................Music..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ringtones, sounds and alerts..................................... How to: Ringtones, sounds and alerts................................Troubleshooting: Ringtones, sounds and alerts..............................Browser..........................................How to: Browser......................................... Troubleshooting: Browser....................................Calendar..........................................How to: Calendar........................................ Troubleshooting: Calendar....................................Contacts..........................................How to: Contacts........................................
Page 5 Troubleshooting: GPS technology..................................Compass..........................................How to: Compass........................................ Troubleshooting: Compass....................................Maps........................................... How to: Maps........................................Troubleshooting: Maps...................................... BlackBerry Device Software....................................How to: BlackBerry Device Software.................................. Troubleshooting: BlackBerry Device Software..............................Manage Connections......................................Mobile network........................................Wi-Fi technology........................................ Bluetooth technology......................................How to: Bluetooth technology................................... Troubleshooting: Bluetooth technology................................
Page 6 View, submit or delete a diagnostic report................................ Set a default recipient for diagnostic reports..............................I can't run or submit a diagnostic report................................Find your smartphone model number and version of the BlackBerry Device Software..................Synchronisation........................................How to: Synchronisation....................................Troubleshooting: Synchronisation..................................
Page 7 Convert a measurement..................................... Glossary..........................................Legal notice........................................
Page 8: Quick Help
BlackBerry ID A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 9 You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone or if you update...
Page 10 Visit the Set-up application The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry smartphone and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts.
Page 11: Flashing Led
Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses. Flashing LED colour Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 12: Application Icons
Depending on your BlackBerry smartphone model, administrator and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Page 13 Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones...
Page 14 Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 15: Home Screen Icons
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
Page 16: Phone Icons
User Guide Quick Help To clear this indicator, open each chat that has this indicator. Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment...
Page 17: Calendar Icons
User Guide Quick Help Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off...
Page 18: Your Home Screen
User Guide Quick Help Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 210 Add a shortcut to your Home screen or Favourites panel...
Page 19: Change Themes
User Guide Quick Help 3. Press the key > Save. Show, hide or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: •...
Page 20: Feature Availability
> Save. Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Page 21: Find More Information
BlackBerry Device Software, 227 Find more information • Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu. • www.discoverblackberry.com: Find software, applications and accessories for your smartphone.
Page 22: How To: Top 10
Quick Help How to: Top 10 BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Set-up icon.
Page 23: Copy Contacts From Your Sim Card To Your Contact List
USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 24: Send A Text Message
Bluetooth® enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 25: Tips: Top 10
You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 26 Indicators often appear on app icons, new content within apps and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model and then click the Icon Guide.
Page 27 Quick Help Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Page 28 Manage Connections icon. Click a network connection to clear the check box. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the Home screen, click the connections area at the top of you're in an area with reduced wireless coverage.
Page 29 Tips: Freeing space for your music, pictures, videos and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the Home screen, click the Media icon.
Page 30: Phone Shortcuts
The application storage on my smartphone is low, 267 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Page 31: Typing Shortcuts For The Touch Screen Keyboard
Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Highlight a phone number. Press the [BlackBerry menu icon] key. Typing shortcuts for the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available.
Page 32: Personalise: Top 10
Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Personalise: Top 10 Make your BlackBerry smartphone your own by getting apps, transferring your files and personalising your settings.
Page 33 Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ringtone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
Page 34: Change The Language
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 35: Troubleshooting: Top 10
You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ringtone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 36 • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System.
Page 37: I Can't Send Messages
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 38 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 39: The Media Player Screen Closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 40: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customise which app a convenience key opens.
Page 41: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the check box. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the Home screen, click the connections area at the top of you're in an area with reduced wireless coverage.
Page 42: Tips: Finding Apps
BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the Home screen, click the Media icon.
Page 43: Tips: Updating Your Software
The application storage on my smartphone is low, 267 Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Page 44: Tips: Keeping Your Information Safe
Tips and shortcuts Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Page 45: Phone Shortcuts
Insert a plus sign (+) when typing a phone number Press and hold 0. Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Highlight a phone number. Press the [BlackBerry menu icon] key.
Page 46: Typing Shortcuts For The Touch Screen Keyboard
To turn off NUM lock, press the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 47: Media Shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 48: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 49: Make A Call
My phone number appears as Unknown in the Phone application, 62 Make a call 1. Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key >...
Page 50: Place A Call On Hold
To resume a call, press the key > Resume. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. •...
Page 51: Emergency Calls
Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted.
Page 52: Adjust The Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right-hand side of your smartphone. •...
Page 53 Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 54 Block or stop blocking calls To perform this task, your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 55: Fixed Dialling And Smart Dialling
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialling To perform this task, your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 56: Conference Calls
I can't make or receive calls, 33 Add, change or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the Home screen, press the key.
Page 57: Make A Conference Call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key >...
Page 58: Delete Call Logs
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies: •...
Page 59: Phone Options
If your wireless service provider has provided you with a phone number, and your organisation has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 60: Turn Off The Prompt That Appears Before You Delete Items
2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.
Page 61: Turn On Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 62: Voice Mail
I can't check my voice mail, 62 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system.
Page 63: Troubleshooting: Phone
Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 64: I Can't Check My Voice Mail
For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 65: My Headset Makes Calls Instead Of My Smartphone
5. Type your phone number. 6. Click OK. My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: •...
Page 66: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialling icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 66 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts...
Page 67: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 68: Troubleshooting: Voice Commands
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
Page 69: Messages
User Guide Messages Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.
Page 70: Check Spelling
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard.
Page 71: Save A Draft Of A Message
User Guide Messages Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key >...
Page 72: Save A Message
To view the display name again, press the key > Show Name. Save a message Saved messages aren’t deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 73 User Guide Messages 3. Click a folder. Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4.
Page 74: Email
Attach a file to an email, 72 Attach a file to an email To attach a file that is saved on your organisation's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 75 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 76 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Set- 1. On the Home screen, click the Messages icon.
Page 77 Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 78 If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 79: About Synchronisation Conflicts
Messages Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 80: Viewing And Replying To Email
Depending on your theme, a separate icon might appear for text messages. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject.
Page 81 Add, change or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 82: Mark A Message As Read Or Unread
User Guide Messages • To set an outline colour for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline colour for your other messages, change the Other Messages field.
Page 83 • To delete a folder, click Delete Folder. Forward messages from a specific email folder to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 84: Email Options
Messages Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 85: Change Options For Your Personal Email Account
3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 86: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
Page 87 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time.
Page 88 Report spam sent to your Google Mail account When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.
Page 89 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 90 Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, 73 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.
Page 91: Text Messages
User Guide Messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 92: Composing And Sending Text Messages
User Guide Messages If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application. Message inbox icons These icons indicate the type or status of each message in your inbox.
Page 93 User Guide Messages • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 182 I can't send messages, 35...
Page 94: Viewing And Replying To Text Messages
User Guide Messages • To receive notification when the recipient opens the message, select the Confirm Read check box. 4. Press the key > Save. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text.
Page 95: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 96 User Guide Messages Options for text messages Stop receiving text messages when roaming 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only. 4.
Page 97: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 98 Depending on your wireless service plan, this feature might not be supported. Try the following: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. •...
Page 99: Pin Messages
I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 100 If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set- up application, open the email set-up screen to send a service book to your smartphone.
Page 101 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 102: Attachments
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 103 The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 104: Contact Cards
A contact card (sometimes called a vCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages or BlackBerry Messenger messages. Attach a contact card to a message You can attach a contact card to an email, a PIN message or a text message.
Page 105: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organisation, from contacts outside of your organisation or both.
Page 106: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. 1. On the Home screen or in a folder, click the Options icon.
Page 107 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 108 > Continue. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator.
Page 109 S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain.
Page 110 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 111 Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option.
Page 112 > Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon.
Page 113: Ibm Lotus Notes Native Encrypted Messages
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.
Page 114: Pgp Protected Messages
About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 115 Download the PGP key used to sign or encrypt a message If a PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically.
Page 116 The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the sender’s PGP key.
Page 117: Change Options For Downloading Attachments In Encrypted Messages
Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 118 Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 119 The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop...
Page 120: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation's network, you can preview files from your organisation's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 121 The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 122: Managing Files And Attachments
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organisation's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 123 > Properties. 5. Select the Hidden checkbox. 6. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 121 View a hidden file or folder You can view files or folders that you hid.
Page 124: View Tracked Changes In A Document
Files and attachments Open a password-protected .pdf file To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 125 User Guide Files and attachments • To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press key > Save. Set display options for a spreadsheet 1. In a spreadsheet, press the key >...
Page 126: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All.
Page 127: Media
• To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. Adjust the volume • To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right-hand side of your smartphone.
Page 128 > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause and skip audio and video files. 1. On the Home screen, click the Media icon.
Page 129: Turn Off Media Card Support
Turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 130 The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 131 To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 132: Music
Wave Synthesiser For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Music How to: Music Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon.
Page 133: Rename Or Delete A Playlist
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card. You create an automatic playlist by specifying criteria for artists, albums or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 134 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 135: Videos
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 136: Display Closed Captions In Videos
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 137: Video Camera
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 138: Record A Video
Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon.
Page 139 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 140: Camera
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 141: Camera At A Glance
User Guide Media How to: Camera Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode...
Page 142 User Guide Media Record a video, 136 Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved.
Page 143 User Guide Media Reduce blurriness in the pictures that you take The image stabilisation option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2.
Page 144 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 145: Pictures
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 146: View Pictures As A Slide Show
Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif or .bmp files, to the BlackBerry smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a web page.
Page 147: Import Pictures To The Pictures Application
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 148 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 149: Voice Notes
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 150 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 151 If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 152: Ringtones, Sounds And Alerts
Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ringtone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
Page 153: Add Or Delete A Contact Alert
• To turn off all alerts, including contact alerts, click the icon. When a ringtone, reminder or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm, 186 Flashing LED The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses.
Page 154: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 155: Troubleshooting: Ringtones, Sounds And Alerts
My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 156: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 157: Browser Basics
About tabbed browsing With tabbed browsing, you can open multiple web pages on your BlackBerry smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser.
Page 158: Turn On Browser Shortcuts
User Guide Browser Search for text in a message, in a file or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment or on a webpage, press the key >...
Page 159 User Guide Browser Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key. 2. Click Home. Close the browser 1. On a webpage, press the key.
Page 160: Browser Bookmarks
User Guide Browser • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key >...
Page 161: Browser Options
User Guide Browser 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save. • To delete a bookmark, click Delete. Send a bookmark for a webpage 1. On the Home screen, click the Browser icon. 2.
Page 162 > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon.
Page 163: Delete Browsing Information
Closing Browser on Escape check box. • To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
Page 164: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 165 Browser security options, 162 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 166: Browser Push
Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry smartphone as the information becomes available. For example, you can receive updates for weather reports, share quotes or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 167: Troubleshooting: Browser
4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favourite blogs and websites.
Page 168 Receive a prompt before you close the browser or stream media from the Internet, 161 I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. Related information...
Page 169: Calendar
If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 170: Synchronise Organiser Data Over The Wireless Network
Calendar About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 171: Manage Data Synchronisation Conflicts
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 172: Switch Calendars
3. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key >...
Page 173: Respond To A Meeting Invitation
Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organisation.
Page 174: Calendar Options
Delegate a meeting invitation To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organiser has turned off meeting delegation.
Page 175 3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 176: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 177: Troubleshooting: Calendar
Some characters in calendar entries don't appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 178 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organiser isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organiser didn't enter the conference call information correctly. You might need to change your smart dialling options so that you can enter the conference call using the Join Now option.
Page 179: Contacts
6. Press the key > Save. You can synchronise contact fields that you customise on your BlackBerry smartphone with the email application on your computer. For more information about synchronising contact fields, see the Help in the BlackBerry Desktop Software.
Page 180: Search For A Contact
> Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organisation's contact list.
Page 181: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronises with the task in Lotus Notes.
Page 182: Synchronising Contacts
If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 183: About Backing Up And Restoring Smartphone Data
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 184: Personal Distribution Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 185: Contact List Options
User Guide Contacts View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contact List. 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2.
Page 186: Troubleshooting: Contacts
You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 187: Clock
Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 188: Turn On The Alarm
User Guide Clock 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
Page 189: Turn On Bedside Clock Mode
User Guide Clock • To turn off the connection to the wireless network so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio check box. • To dim the screen, select the Dim Screen check box.
Page 190: Troubleshooting: Clock
If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the key >...
Page 191: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 192: Hide Completed Tasks
If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 193 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 194: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronises with the task in Lotus Notes.
Page 195: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2.
Page 196: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy and paste text 1.
Page 197: About Typing Input Methods
Your BlackBerry smartphone also displays a list of suggested words so that you do not have to type the entire word. If you switch to the multi-tap input method, your smartphone does not display a list of suggested words and you must press a key once to type the first letter on a key and twice to type the second letter on the key.
Page 198: Type Text Using Suretype Technology
User Guide Typing Type text using SureType technology To perform this task, you must be using your BlackBerry smartphone in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following: •...
Page 199: About Typing Using Different Keyboard Styles
• To ignore the suggestions, keep typing. About typing using different keyboard styles When you need to type, your BlackBerry smartphone displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your smartphone.
Page 200: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 201: Word Substitution
Add, change or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 202: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry device to check spelling automatically before you send an email message.
Page 203: Troubleshooting: Typing
User Guide Typing 3. Change one or more options. 4. Press the key > Save. Check spelling You can check spelling in messages, calendar entries, tasks or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: •...
Page 204: Keyboard
How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider.
Page 205: Change The Default Currency Symbol
User Guide Keyboard Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Currency Key field. 4. Press the key > Save. Set the cursor speed 1.
Page 206: Troubleshooting: Keyboard
User Guide Keyboard Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Open the flip and press the Convenience key again. Applications don't open when the flip is closed. •...
Page 207: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 208: Troubleshooting: Language
For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 209: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field.
Page 210: Move An Application Icon
User Guide Screen display You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.
Page 211: Set The Touch Screen Sensitivity
4. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Use greyscale or reverse contrast for the screen display 1.
Page 212: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 213 User Guide Screen display Set options for backlighting, 207 A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items.
Page 214: Gps Technology
To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth® enabled GPS receiver.
Page 215: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 216: Compass
When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more accurate compass reading. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip and tilt your BlackBerry smartphone until it vibrates.
Page 217: Troubleshooting: Compass
I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.
Page 218: Maps
If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Get Directions. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.
Page 219 User Guide Maps 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location.
Page 220: Get Directions
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location.
Page 221: Set The Gps Receiver That You Use To Track Your Movement
> Clear Map. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth® enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon.
Page 222: Troubleshooting: Maps
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 223: Create A Blackberry Id
Keep an application running in the background and switch to another application, 222 Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone.
Page 224: View Properties For An Application
Close an app so that it is not running in the background To optimise the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears.
Page 225: Delete An Application
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
Page 226 • If the error message still appears after you reset your smartphone, reload your Error 106: Graphics system error BlackBerry Device Software. The reload process deletes your smartphone data. Error 205: Security service error Error 502: Process terminated error Error 503: Data corruption issue...
Page 227 Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
Page 228 • To encrypt your backup data, click Encrypt back-up file. • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.
Page 229: Blackberry Device Software
Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organisation.
Page 230: Update The Blackberry Device Software Over The Wireless Network
Update the BlackBerry Device Software over the wireless network You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the software. During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process.
Page 231: Delete The Previous Version Of The Blackberry Device Software
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If a BlackBerry Device Software update is optional, you can hide the update on the Software Updates screen and hide the Software Update icon.
Page 232: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 233: Manage Connections
Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks.
Page 234: Check The Status Of Network Connections And Services
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network.
Page 235: Switch Wireless Networks Manually
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are travelling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.
Page 236: Add A Wireless Network To The Preferred Wireless Network List
Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 237: Change The Connection Speed For The Wireless Network
3. Select the LED Coverage Indicator check box. 4. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Wireless coverage indicators Indicators in the top right-hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone.
Page 238 Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 239: Wi-Fi Technology
How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks.
Page 240 About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages and so on.
Page 241: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network
• To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location.
Page 242 Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 243 User Guide Manage Connections Option Description Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.
Page 244: Uma Connection Settings
Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronise the root certificate between your smartphone and your computer.
Page 245: Wireless Coverage Indicators
About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organisation uses a VPN to control access to its network, you might be able to log in to the VPN and access your organisation's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organisation's network using a Wi-Fi network.
Page 246 You are in an area with no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
Page 247 If your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Mobile Network Only. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. •...
Page 248: Bluetooth Technology
(a typical range is approximately 10 metres). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 249: Connect To Or Disconnect From A Paired Bluetooth Enabled Device
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
Page 250 The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 251: Bluetooth Technology Options
Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry smartphone from the Bluetooth® enabled device. 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 252: Turn Off A Bluetooth Profile
If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging and MMS messaging) are not available on your smartphone and phone services are accessible only through the car kit.
Page 253: Restrict Outgoing Calls
4. Change the Contacts Transfer field. 5. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 254: Troubleshooting: Bluetooth Technology
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth® enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 255: I Lose My Connection With A Bluetooth Enabled Car Kit
• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect...
Page 256: I Can't Share Contacts With A Paired Bluetooth Enabled Device
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 257: Nfc Technology
Do one of the following: • To connect to a smart accessory, tap the smart tag reader on the back of your BlackBerry smartphone against the smart accessory. If necessary, click Pair with Bluetooth. If necessary, enter your smartphone password.
Page 258: Smart Tags
Organisations might add smart tags to items such as posters, flyers or t-shirts. When you tap the smart tag reader on the back of your BlackBerry smartphone against a smart tag, your smartphone views the smart tag and presents you with the options to view or delete the smart tag.
Page 259 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader on the back of your BlackBerry smartphone Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag.
Page 260: Troubleshooting: Nfc Technology
• If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off.
Page 261: Smart Accessories
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock, so that when you connect your smartphone, your smartphone's sound profile turns off and your smartphone's alarm clock turns on.
Page 262: Delete A Saved Dock Profile
User Guide Smart accessories 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3.
Page 263: Power And Battery
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 264 Manage Connections icon. Click a network connection to clear the check box. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the Home screen, click the connections area at the top of you're in an area with reduced wireless coverage.
Page 265: Storage Space And Media Cards
Turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 266: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone.
Page 267: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password or both.
Page 268: Tips: Storage Space And Media Cards
Tips: Storage space and media cards Tips: Freeing space for your music, pictures, videos and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the Home screen, click the Media icon.
Page 269: Troubleshooting: Storage Space And Media Cards
The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 270: Search
Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. On the Home screen, click the icon.
Page 271: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 272: Do More With Your Message Search Results
User Guide Search Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages.
Page 273: Troubleshooting: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organisation's contact list.
Page 274: Sim Card
User Guide SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key >...
Page 275 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 276: Change The Display Name For A Phone Number
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Page 277: Security
If your smartphone uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well.
Page 278 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 279: Password Keeper
4. Click Wipe Data. If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service, to prevent messages from this account from being sent to your smartphone, contact your wireless service provider to disassociate the account from your smartphone.
Page 280 User Guide Security Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key >...
Page 281: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password or both.
Page 282: About Encryption Keys
Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 283: Memory Cleaning
1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered check box.
Page 284: Certificate Basics
I can't download a certificate, 306 About certificate enrolment If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organisation, enrolment for a certificate might be required and may also occur automatically.
Page 285 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronise the root certificate between your smartphone and your computer.
Page 286 (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry smartphone) or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone).
Page 287: Delete A Certificate
> Show All Certificates. Send a certificate When you send a certificate, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 288 Security Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Page 289: Certificate Options
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 290 6. Press the key > Save. When you add a certificate, your BlackBerry smartphone uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 291: Pgp Keys
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organisation, enrolment with the PGP Universal Server might be required and might also occur automatically.
Page 292 PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your smartphone, and a chain of digital signatures to a trusted key doesn't exist).
Page 293 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 294 > Trust or Distrust. Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the PGP Universal Server.
Page 295: Certificate Servers
6. Press the key > Save. When you add a PGP key, your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Page 296: Change Connection Information For A Certificate Server
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon.
Page 297: Delete A Certificate Server
> Change Key Store Password. Synchronise the key store password with the smartphone password If you synchronise the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically.
Page 298: Change The Refresh Rate For Certificate Revocation Lists
Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a colleague's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organisation, phone number and address.
Page 299: Reject Certificate Revocation Lists From Unverified Crl Servers
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 300: Import A Certificate From A Smart Card
Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 301 Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.
Page 302: Vpn Settings
Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. 1. On the Home screen or in a folder, click the Options icon.
Page 303: Verify Security Software Manually
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 304 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls or track your location.
Page 305: Turn Off A Prompt For A Third-Party Application Connection
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 306 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 307 Connection permissions for third-party applications Permission Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Bluetooth Set whether third-party applications can use Bluetooth® connections. Phone Set whether third-party applications can make calls or access call logs.
Page 308: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 309 Verify that your organisation permits you to download PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
Page 310: Service Books And Diagnostic Reports
Service books and diagnostic reports Accept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
Page 311: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 312: Synchronisation
If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 313 3. Select the Wireless Synchronisation check box. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronise calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information...
Page 314: Troubleshooting: Synchronisation
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 315 You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 316: Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 317: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 318: Voice Dialling
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 319: Typing Accessibility Options
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 320: Calculator
Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
Page 321 Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 322 International Mobile Subscriber Identity Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behaviour of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software and the BlackBerry® Web Desktop Manager. LDAP...
Page 323 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 324 A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 325 User Guide Glossary Transport Layer Security Triple DES Triple Data Encryption Standard teletype Unlicensed Mobile Access virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Mark-up Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 326: Legal Notice
Microsoft may include a revocation list with the licences. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project ( www.freetype.org). All rights reserved.
Page 327 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright or other licences in order to avoid infringement or violation of third party rights.
Page 328 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software and/or BlackBerry® Device Software.
Page 329 NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9380 smartphone model number: REA71UW or REB71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.
Page 330 User Guide Legal notice Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada...

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