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Blackberry 9350 User Manual

Curve series

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User manual (378 pages)

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Safety and product information (60 pages)

Table Of Contents

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BlackBerry Curve Series

BlackBerry Curve 9350/9360/9370

Smartphones

Version: 7.1

Table of Contents

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Table of Contents

Troubleshooting

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Summary of Contents for Blackberry 9350

Page 1 BlackBerry Curve Series BlackBerry Curve 9350/9360/9370 Smartphones Version: 7.1...
Page 2 Published: 2012-05-14 SWD-20120514130109691...
Page 3: Table Of Contents
Contents Quick Help ..............................9 Getting started: Your smartphone ......................... 9 Popular topics ............................26 Popular tips ..............................31 Common troubleshooting ........................... 39 Tips and shortcuts ............................44 Tips: Doing things quickly ........................... 44 Tips: Extending battery life .......................... 45 Tips: Finding apps ............................
Page 4 Voice commands ............................82 How to: Voice commands ........................... 82 Troubleshooting: Voice commands ......................84 Messages ..............................86 How to: Messages application ........................86 Tips: Messages application ........................122 Troubleshooting: Messages application ....................125 Files and attachments ..........................131 How to: Files ............................131 Troubleshooting: Files ..........................
Page 5 Troubleshooting: Clock ..........................208 Tasks and memos ............................ 209 Create a task or memo ..........................209 Send a task or memo ..........................209 Change or delete a task or memo ......................209 Change the status of a task ........................210 Hide completed tasks ..........................
Page 6 How to: Maps ............................236 Personalize: Maps ............................ 240 Troubleshooting: Maps ..........................242 Applications ............................. 243 How to: Applications ..........................243 Troubleshooting: Applications ........................245 BlackBerry ID ............................249 How to: BlackBerry ID ..........................249 BlackBerry Device Software ........................251 How to: BlackBerry Device Software ......................
Page 7 About the Smart Accessories application ....................297 Set up a new dock ............................ 297 Change a dock profile ..........................298 Delete a saved dock profile ........................298 Power and battery ............................ 299 How to: Power and battery ........................299 Storage space and media cards ........................ 302 How to: Storage space and media cards ....................
Page 8 Use the calculator ............................ 364 Convert a measurement ........................... 364 Glossary ..............................365 Legal notice ............................. 367...
Page 9: Quick Help
User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Page 10: Smart Tags
User Guide Quick Help BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see BlackBerry Tag 288 .
Page 11: Emergency Alert Messages
User Guide Quick Help Emergency alert messages If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages 106 .
Page 12 User Guide Quick Help Touch-free call answering You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset 76 .
Page 13: About Blackberry Id
User Guide Quick Help About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.
Page 14 User Guide Quick Help Keys on the front of your BlackBerry smartphone Escape • Return to the previous screen. • Close the menu. Send • Make a call. • Answer a call. End/Power • End a call. • Return to the home screen. •...
Page 15: Flashing Led
User Guide Quick Help Keyboard Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green...
Page 16: Application Icons
User Guide Quick Help Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Page 17: Instant Messaging
User Guide Quick Help Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones Applications Browser Manage Connections...
Page 18: Personal Organizer
User Guide Quick Help Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available.
Page 19: Home Screen Icons
User Guide Quick Help Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder BrickBreaker Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen.
Page 20 User Guide Quick Help Wi-Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has...
Page 21: Phone Icons
User Guide Quick Help CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons...
Page 22: Your Home Screen
User Guide Quick Help Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
Page 23 User Guide Quick Help Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. Click Add.
Page 24: Change Themes
User Guide Quick Help • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. On the home screen, press the key >...
Page 25: Feature Availability
User Guide Quick Help Add a message that appears when your smartphone is locked On the home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your smartphone is locked. Press the key >...
Page 26: Popular Topics
User Guide Quick Help If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 27 User Guide Quick Help Set up an email address On the Home screen, click the Setup icon. In the Setup section, click the Email Accounts icon. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
Page 28 User Guide Quick Help About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
Page 29: Copy Contacts From Your Sim Card To Your Contact List
User Guide Quick Help About using your smartphone as a tethered modem Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.
Page 30 User Guide Quick Help • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. Press the key > Save. Related information I can't change the number of times that my smartphone rings, Add or delete a custom profile,...
Page 31: Popular Tips
User Guide Quick Help Set or change your smartphone password, Set or change your smartphone password, Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.
Page 32 User Guide Quick Help Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection.
Page 33 User Guide Quick Help file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Depending on your smartphone model, this feature might Software that you can download over the network.
Page 34 User Guide Quick Help Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key >...
Page 35: And Files
User Guide Quick Help Change how often podcast or social feed applications Your podcast and social feed applications periodically refresh content. refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash.
Page 36 User Guide Quick Help Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 37 User Guide Quick Help Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone Press O. number Turn on or turn off the speakerphone during a Press the key on the keyboard.
Page 38: Audio And Video Files
User Guide Quick Help Highlight a line of text Press the Left or Right key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left or Right key and, on the trackpad, slide your finger left or right.
Page 39: Common Troubleshooting
User Guide Quick Help Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key.
Page 40 User Guide Quick Help the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. • If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded.
Page 41 User Guide Quick Help • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service.
Page 42 User Guide Quick Help My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. •...
Page 43 User Guide Quick Help • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 44: Tips And Shortcuts
User Guide Tips and shortcuts Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing Highlight and click the areas at the top of the home screen.
Page 45: Tips: Extending Battery Life
User Guide Tips and shortcuts Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home screen, Assign an application to a convenience key, Keep an application running in the background and switch to another application, Tips: Extending battery life Close apps when you're finished with them.
Page 46: Tips: Finding Apps
User Guide Tips and shortcuts Change how often podcast or social feed applications Your podcast and social feed applications periodically refresh content. refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash.
Page 47: Tips: Freeing Space To Optimize Your Smartphone's Performance
User Guide Tips and shortcuts Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents. key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file.
Page 48: Tips: Updating Your Software
User Guide Tips and shortcuts Identify and delete applications and themes you don't On the home screen or in a folder, click the Options icon. need. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left.
Page 49: Tips: Keeping Your Information Safe
User Guide Tips and shortcuts file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Depending on your smartphone model, this feature might Software that you can download over the network.
Page 50: Tips: Managing Indicators
User Guide Tips and shortcuts Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
Page 51: Shortcuts: Messages
User Guide Tips and shortcuts Check your voice mail Press and hold 1. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X.
Page 52 User Guide Tips and shortcuts In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
Page 53: Shortcuts: Files And Attachments
User Guide Tips and shortcuts Shortcuts: Files and attachments Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening Press G a file or an attachment In a spreadsheet...
Page 54: Shortcuts: Typing With The Physical Keyboard
User Guide Tips and shortcuts Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key.
Page 55: Shortcuts: Media
User Guide Tips and shortcuts Copy highlighted text Press the key and click the trackpad. Paste text Press the Left or Right key and click the trackpad. Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry...
Page 56: Shortcuts: Browser
User Guide Tips and shortcuts Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone.
Page 57: Shortcuts: Search
User Guide Tips and shortcuts Refresh a webpage Press R Find text on a webpage Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a webpage Move up a screen Press the Shift key and the Space key.
Page 58: Shortcuts: Maps
User Guide Tips and shortcuts Shortcuts: Maps Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P...
Page 59: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change an input or display language, Turn on or turn off audio and video shortcuts,...
Page 60: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message...
Page 61: Phone Basics
User Guide Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key.
Page 62: Answer A Second Call
User Guide Phone Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. •...
Page 63: Place A Call On Hold
User Guide Phone Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Turn on the speakerphone CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone.
Page 64: Emergency Calls
User Guide Phone Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the...
Page 65: Adjust The Volume
User Guide Phone Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 66: Speed Dial
User Guide Phone Change the Phone Call Audio field or Headset Call Audio field. Press the key > Save. Speed dial Set up speed dial for a contact From the home screen, press the key. In the Speed Dial Numbers list, click an unassigned key. Click a contact.
Page 67 User Guide Phone Select or clear the Enabled checkbox. Press the key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 68: Fixed Dialing And Smart Dialing
User Guide Phone Press the key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 69 User Guide Phone To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 70: Conference Calls
User Guide Phone Related information I can't make or receive calls, Set options for dialing extensions From the Home screen, press the key. Press the key > Options > Smart Dialing. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
Page 71: Make A Conference Call
User Guide Phone Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 72: Call Logs
User Guide Phone Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.
Page 73: Multiple Phone Numbers
User Guide Phone • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete. Add, change, or delete call log notes From the home screen, press the key.
Page 74: Phone Options
User Guide Phone If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
Page 75: Turn Off The Prompt That Appears Before You Delete Items
User Guide Phone • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. Press the key >...
Page 76: Turn On Hearing Aid Mode
User Guide Phone • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster. • To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never.
Page 77: Voice Mail
User Guide Phone Related information About hearing aid mode, About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 78: Troubleshooting: Phone
User Guide Phone I can't check my voice mail, Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there.
Page 79 User Guide Phone If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.
Page 80 User Guide Phone Switch the active phone number, I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
Page 81 User Guide Phone 4. Press the key > Edit SIM Phone Number. 5. Type your phone number. 6. Click OK. I can't make calls using a voice command Try the following actions: ® • Verify that your BlackBerry smartphone is connected to the wireless network. •...
Page 82: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the Home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
Page 83: Available Voice Commands
User Guide Voice commands In the Voice Adaptation section, click Start. Complete the instructions on the screen. Available voice commands Voice command Description "Call <contact name or phone Say this voice command to make a call. To perform this task with a Bluetooth number>"...
Page 84: Troubleshooting: Voice Commands
User Guide Voice commands Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list.
Page 85 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 86: Messages
User Guide Messages Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 87 User Guide Messages • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the key >...
Page 88 User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key > Options > Call Logs and Lists. •...
Page 89 User Guide Messages • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. Press the key >...
Page 90 User Guide Messages Change options for spell check On the home screen, click the Messages icon. Press the key > Options > Spell Check. • To check spelling before sending your email, select the Spell Check Email Before Sending checkbox. •...
Page 91: Compose And Send An Email
User Guide Messages Change options for your personal email account Before you begin: Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more.
Page 92: Save A Message
User Guide Messages • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.
Page 93: Viewing And Replying To Email
User Guide Messages • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator...
Page 94: Delete A Message
User Guide Messages On the Home screen, click the Messages icon. Highlight the message. Press the key > Delete. Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key >...
Page 95: Mark A Message As Read Or Unread
User Guide Messages Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as read or unread On the Home screen, click the Messages icon. •...
Page 96 User Guide Messages • To rename a folder, click Rename Folder. • To delete a folder, click Delete Folder. File an email Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature.
Page 97 User Guide Messages Type a name for the email filter. Set the email filter options. Press the key > Save. Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;).
Page 98 User Guide Messages Option Description Sensitivity Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 99: Synchronizing Email
User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 100 User Guide Messages Press the key > Purge Deleted Items. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. On the Home screen, click the Messages icon.
Page 101: Google Mail
User Guide Messages Stop storing email sent from your smartphone on your computer Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.
Page 102 User Guide Messages • To remove a label, clear the checkbox beside the label. Press the key > Save. View Google Mail messages with a specific label On the Home screen, click the Messages icon. Press the key > View Folder. Click a label.
Page 103: Text Messages
User Guide Messages Press the key > View Folder > Archive. Highlight a Google Mail message or conversation. Press the key > Move to Inbox. Report spam sent to your Google Mail account When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.
Page 104 User Guide Messages • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the key to type numbers.Press the key. • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. Type a message.
Page 105: Cell Broadcasting
User Guide Messages • To forward a message, press the key > Forward. Add an appointment to your calendar from a text message In a text message, highlight an iCalendar attachment. Press the key > View Appointment. Press the key > Add To Calendar. Delete the history from a text message Do one of the following: •...
Page 106 User Guide Messages Select the checkbox beside a language. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
Page 107 User Guide Messages Depending on your wireless service provider, emergency alert messages don't contribute to data usage in your wireless service plan. Depending on your smartphone model and wireless network, this feature might not be supported. For more information, contact your wireless service provider or administrator. Unsubscribe from emergency alert messages You can't unsubscribe from presidential alert messages.
Page 108: Pin Messages
User Guide Messages PIN messages About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 109 User Guide Messages Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, Set the importance level for an email or a PIN message that you send...
Page 110 User Guide Messages To change attachments or files that you download, you can use third-party editing applications, such as , that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, Search for a file that is saved on your organization's network, Open a file or an attachment ®...
Page 111 User Guide Messages Find and highlight a file. Press the key > Send. Click a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
Page 112: Contact Cards
User Guide Messages Contact cards About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth or NFC technology.
Page 113: Security Options For Messages
User Guide Messages 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 114 User Guide Messages In the General section, if the Enable checkbox isn't selected, select it. In the Block Incoming Messages section, select one or more message types. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox. Click Add.
Page 115 User Guide Messages Sign or encrypt a message You can sign or encrypt email and PIN messages. When you are composing a message, change the Encoding field. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, Encrypt an S/MIME or a PGP protected message with a passphrase By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages.
Page 116 User Guide Messages Add a certificate or PGP key from a message If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages. In a message, highlight a digital signature indicator. Press the key. • To import the certificate or PGP key, click Import Certificate or Import PGP Key.
Page 117 User Guide Messages Press the key > Import Server. View the certificate used to sign or encrypt a message In a message, highlight the encryption status indicator or a digital signature indicator. Press the key > View Sender's Certificate or View Encryption Certificate. View the PGP key used to sign or encrypt a message In a message, highlight the encryption status indicator or a digital signature indicator.
Page 118 User Guide Messages Indicator Description The sender’s certificate, certificate chain, or PGP key is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
Page 119 User Guide Messages Do one of the following: • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. •...
Page 120 User Guide Messages Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously.
Page 121 User Guide Messages Press the key > Change Security Level. • To turn off the prompt to enter your key store password, set the security level to Low. • To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set the security level to Medium.
Page 122: Tips: Messages Application
User Guide Messages I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • Your administrator might have set options to prevent you from opening attachments in encrypted messages. •...
Page 123: In A Message
User Guide Messages In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field.
Page 124 User Guide Messages Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K...
Page 125: Troubleshooting: Messages Application
User Guide Messages Move to the last cursor position after closing and reopening Press G a presentation that you were viewing in text view or in text and slide view Troubleshooting: Messages application I can't send messages Try the following actions: ®...
Page 126 User Guide Messages I'm not receiving messages Try the following actions: ® • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 127: Message Inbox
User Guide Messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, Show or hide messages from the Messages application,...
Page 128 User Guide Messages A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 129 User Guide Messages HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images. •...
Page 130 User Guide Messages ® Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Try the following actions: ®...
Page 131: Files And Attachments
User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 132 User Guide Files and attachments Save a file or an attachment ® ® Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, in a calendar entry, or on a webpage, do one of the following: •...
Page 133 User Guide Files and attachments About files and attachments, Send a file Before you begin: To send a video, the video must be recorded in MMS mode. On the home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.
Page 134: Managing Files And Attachments
User Guide Files and attachments Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the Home screen or in a folder, click the Media icon or Files icon.
Page 135 User Guide Files and attachments Press the key > Explore. Find and highlight the file or folder you want to hide. Press the key > Properties. Select the Hidden checkbox. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, View a hidden file or folder...
Page 136 User Guide Files and attachments View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key.
Page 137 User Guide Files and attachments Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. •...
Page 138: Troubleshooting: Files
User Guide Files and attachments Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •...
Page 139: Media
User Guide Media Media How to: Media Media file basics Play a media file Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. Click a file.
Page 140 User Guide Media • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
Page 141 User Guide Media Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. •...
Page 142 User Guide Media Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 143 User Guide Media If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. On your computer, do one of the following: • Drag a file from a location on your computer to a folder on your smartphone. •...
Page 144 User Guide Media Audio file formats File extensions Video file formats • MPEG-4 • eAAC+ • AMR-NB • QCELP • EVRC MPEG-4 • Windows Media Video 9 • Windows Media Audio 9 and Windows Media Audio 9 Professional • VC-1 •...
Page 145 User Guide Media Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • • • • • • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones >...
Page 146: Rename Or Delete A Playlist
User Guide Media Click Playlists > New Playlist. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres.
Page 147: Display Closed Captions In Videos
User Guide Media Change the thumbnail picture for a video You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture. On the home screen, click the Media icon > Videos icon. Play a video.
Page 148: Record A Video
User Guide Media Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the Home screen, click the Media icon >...
Page 149 User Guide Media On the Home screen, click the Media icon > Video Camera icon. Press the key > Options. Change the Scene Mode field. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. On the Home screen, click the Media icon >...
Page 150: Camera At A Glance
User Guide Media Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode...
Page 151 User Guide Media Change the flash setting for pictures that you take On the home screen, click the Camera icon. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments.
Page 152 User Guide Media Turn off digital zoom for the camera On the home screen, click the Camera icon. Press the key > Options. Clear the Digital Zoom check box. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.
Page 153 User Guide Media Change the Warn when pictures remaining drops to field. Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the home screen, click the Camera icon.
Page 154: View Pictures As A Slide Show
User Guide Media Related information My display changed, Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key.
Page 155: Voice Notes
User Guide Media View pictures in list view or thumbnail view On the home screen, click the Media icon > Pictures icon. Click a category. Press the key > View List or View Thumbnail. Organize pictures by date or folder On the home screen, click the Media icon >...
Page 156 User Guide Media FM Radio Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon >...
Page 157 User Guide Media Click Add Station. In the Name field, type the name of the station. Click Save. Play, edit, or delete a favorite radio station On the home screen, click the Media icon > FM Radio icon. Click the Favorites icon at the bottom of the screen. Highlight a favorite radio station.
Page 158: Troubleshooting: Media
User Guide Media Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 159 User Guide Media Change the size of pictures that you take, Change the video size and format, I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
Page 160 User Guide Media Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't listen to FM radio Try the following actions: •...
Page 161 User Guide Media I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change an input or display language, Turn on or turn off audio and video shortcuts,...
Page 162: Ring Tones, Sounds, And Alerts
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options.
Page 163 User Guide Ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 164 User Guide Ring tones, sounds, and alerts Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 165: Change Alarm Notification Options
User Guide Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 166: Troubleshooting: Ring Tones, Sounds, And Alerts
User Guide Ring tones, sounds, and alerts Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. On the home screen or in a folder, click the Options icon.
Page 167: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 168: Browser Basics
User Guide Browser Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. On the home screen, click the Browser icon. In the address bar, type a web address or search terms. Press the key on the keyboard.
Page 169: View Your Browser History
User Guide Browser In the General section, select the Enable Keyboard Shortcuts checkbox. Press the key > Save. Related information Shortcuts: Browser, Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the key >...
Page 170: Close The Browser
User Guide Browser To perform this task, you must have a browser home page set on your BlackBerry smartphone. On a webpage, press the key. Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture.
Page 171: Browser Bookmarks
User Guide Browser Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key >...
Page 172 User Guide Browser Bookmark a webpage On a webpage, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add.
Page 173: Browser Options
User Guide Browser Add, rename, or delete a bookmark folder for webpages On the home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark folder. Press the key. • To add a bookmark folder, click Add Subfolder. •...
Page 174 User Guide Browser On the home screen, click the Browser icon. Press the key > Options. In the General section, click Manage Search Engines. Click a search engine. Related information Add a search engine from a website, Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine.
Page 175 User Guide Browser Stop blocking pop-ups on webpages On the home screen, click the Browser icon. Press the key > Options. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet On the home screen, click the Browser icon.
Page 176: Browser Security
User Guide Browser Turn off cookies in the browser On the Home screen, click the Browser icon. Press the key > Options. In the Privacy & Security section, clear the Accept Cookies check box. Press the key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds.
Page 177 User Guide Browser smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected.
Page 178: Browser Push
User Guide Browser Press the key > Save. Related information Browser security options, Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. On the home screen or in a folder, click the Options icon.
Page 179: Rss Feeds
User Guide Browser smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you.
Page 180: Troubleshooting: Browser
User Guide Browser About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.
Page 181 User Guide Browser I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. ®...
Page 182: Calendar
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 183: About Synchronization Conflicts
User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 184: Calendar Basics
User Guide Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.
Page 185 User Guide Calendar I can't set some fields when scheduling appointments, Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
Page 186: Respond To A Meeting Invitation
User Guide Calendar • To save an appointment, press the key > Save. Related information Turn off your smartphone, I can't schedule appointments that span multiple days, I can't set some fields when scheduling appointments, Delete an appointment, meeting, or alarm On the Home screen, click the Calendar icon.
Page 187 User Guide Calendar In a meeting or meeting invitation, below the list of meeting participants, click View Availability. • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. •...
Page 188: Calendar Options
User Guide Calendar Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed On the Home screen, click the Calendar icon. Press the key >...
Page 189: Show Tasks In The Calendar
User Guide Calendar Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Calendar (CICAL) field.
Page 190 User Guide Calendar Conference call meetings, Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. In a meeting, select the Conference call checkbox.
Page 191: Troubleshooting: Calendar
User Guide Calendar I can't enter a conference call with the Join Now option, Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. On the Home screen, click the Calendar icon.
Page 192 User Guide Calendar Related information About synchronization conflicts, Synchronize organizer data over the wireless network, I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 193: Contacts
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 194 User Guide Contacts individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might not use a SIM card. Do one of the following: • To copy contacts from your SIM card to your contact list, in the contact list, press the key >...
Page 195: Change Or Delete A Sim Card Contact
User Guide Contacts • To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact.
Page 196 User Guide Contacts Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. When you are composing a message, press the key > Attach > Contact. Find and highlight a contact. Press the key >...
Page 197: About Categories
User Guide Contacts About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 198: About Backing Up And Restoring Smartphone Data
User Guide Contacts In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data.
Page 199: Personal Distribution Lists
User Guide Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 200: Multiple Contact Lists
User Guide Contacts Change or delete a personal distribution list On the Home screen, click the Contacts icon. Highlight a personal distribution list. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member.
Page 201: Contact List Options
User Guide Contacts Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the Home screen, click the application icon for an application that prompts you before you delete items. Press the key >...
Page 202 User Guide Contacts Press the key > Save. Change how contact names appear in Remote Lookup results By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead. On the home screen, click the Contacts icon.
Page 203: Troubleshooting: Contacts
User Guide Contacts Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 204: Clock
User Guide Clock Clock How to: Clock Set the date and time On the home screen or in the Applications folder, click the Clock icon. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 205: Change The Clock Face
User Guide Clock Related information The time on my smartphone isn't correct, Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. Press the key >...
Page 206: Silence The Alarm
User Guide Clock Silence the alarm • If snooze is not turned on, click Dismiss. • If snooze is turned on, click Snooze. Change alarm notification options On the Home screen or in the Applications folder, click the Clock icon. Press the key >...
Page 207: Use The Stopwatch
User Guide Clock To turn off bedside clock mode, press the key. Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. •...
Page 208: Troubleshooting: Clock
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: •...
Page 209: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 210: Change The Status Of A Task
User Guide Tasks and memos Change the status of a task On the Home screen or in the Applications folder, click the Tasks icon. Highlight a task. Press the key. • To mark the task as complete, click Mark Completed. •...
Page 211: Synchronizing Tasks And Memos
User Guide Tasks and memos Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 212 User Guide Tasks and memos About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 213: About Categories
User Guide Tasks and memos About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 214: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the Home screen, click the application icon for an application that prompts you before you delete items. Press the key >...
Page 215: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
Page 216: Typing Input Methods
User Guide Typing Highlight, cut, copy, or paste text Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. Press the key.
Page 217 User Guide Typing Change options for typing input methods On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing. For a keyboard, click Advanced Style Options. Change the options. Press the key > Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
Page 218: Set The Trackpad Sensitivity
User Guide Typing Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Page 219: Word Substitution
User Guide Typing • To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key >...
Page 220 User Guide Typing Create a word substitution entry On the home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Press the key > New. In the Replace field, type the text to replace. In the With field, do one of the following: •...
Page 221: Spelling Checker
User Guide Typing Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type.
Page 222: Troubleshooting: Typing
User Guide Typing • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type.
Page 223: Keyboard
User Guide Keyboard Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. On the home screen or in a folder, click the Options icon.
Page 224: Turn On Key Tones
User Guide Keyboard Turn on key tones On the home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Select the Key Tone checkbox. Press the key > Save. Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon.
Page 225: Language
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
Page 226: Input Languages
User Guide Language Any languages that you don't select are deleted from your smartphone. Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone.
Page 227: Troubleshooting: Language
User Guide Language Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed.
Page 228: Screen Display
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture. Press the key > Set As Wallpaper. Related information My display changed, Set options for backlighting On the home screen or in a folder, click the Options icon.
Page 229: Organizing Applications On The Home Screen
User Guide Screen display Click Display > Screen Display. Change the font fields. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, Screen display, Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen.
Page 230 User Guide Screen display Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...
Page 231: Turn On Flashing Led Notification For Wireless Coverage
User Guide Screen display Turn on flashing LED notification for wireless coverage On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Select the LED Coverage Indicator checkbox. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green.
Page 232: Troubleshooting: Screen Display
User Guide Screen display To delete a theme, click the theme. Click Delete. Related information My display changed, Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes.
Page 233: Gps Technology
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased.
Page 234: Prevent Others From Tracking Your Location
User Guide GPS technology On the home screen or in a folder, click the Options icon. Click Device > Location Settings. Change the Location Services field to Location On. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry...
Page 235: Troubleshooting: Gps Technology
User Guide GPS technology The longitude and latitude coordinates for your current location appear. Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky.
Page 236: Maps
User Guide Maps Maps How to: Maps Map basics Get directions On the home screen, click the Messages icon. Press the key > Get Directions. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 237 User Guide Maps Clear a map When you clear a map, any route information displayed on the map no longer appears. On the Home screen, click the Maps icon. On a map, press the > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.
Page 238 User Guide Maps Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map. On the Home screen, click the Maps icon.
Page 239 User Guide Maps Do one of the following: • To show all favorite locations, select the Show All Favorites on the Map checkbox. • To remove favorite locations from a map, clear the Show All Favorites on the Map checkbox, and then clear the favorite locations that you don't want to appear.
Page 240: Personalize: Maps
User Guide Maps • To view the location of the deals on the map, select View All on Map. To remove promotion markers from a map, press the key > Clear Map. Depending on your wireless service provider, this feature might not be available. View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page.
Page 241 User Guide Maps Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. On a map, press the key > Options. Click Set Global Map Services. Perform any of the following actions: •...
Page 242: Troubleshooting: Maps
User Guide Maps Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 243: Applications
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 244: View Properties For An Application
User Guide Applications Related information Close an app so that it is not running in the background, About multitasking, Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 245: Troubleshooting: Applications
User Guide Applications Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. On the Home screen or in a folder, highlight an application icon. Press the key >...
Page 246 User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
Page 247 User Guide Applications Error message and cause Possible solution Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software Try the following actions: error • Reset your smartphone.
Page 248 User Guide Applications Reset your smartphone, Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
Page 249: Blackberry Id
User Guide BlackBerry ID BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.
Page 250: Change Your Blackberry Id Information
User Guide BlackBerry ID Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.
Page 251: Blackberry Device Software
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 252 User Guide BlackBerry Device Software • To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop Software. Connect your smartphone to your computer. • To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates.
Page 253: Troubleshooting: Blackberry Device Software
User Guide BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.
Page 254 User Guide BlackBerry Device Software My smartphone responds slowly or freezes Try the following actions: • Close unused applications. • Free some of your application storage. • Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide...
Page 255: Manage Connections
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
Page 256: About Roaming And International Roaming
User Guide Manage Connections Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 257: Switch Wireless Networks Manually
User Guide Manage Connections If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
Page 258: Preferred Wireless Network List
User Guide Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.
Page 259: Change The Connection Speed For The Wireless Network
User Guide Manage Connections Press the key > Close. Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.
Page 260: Wireless Coverage Indicators
User Guide Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 261: Error Messages
User Guide Manage Connections Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 262: Wi-Fi Technology
User Guide Manage Connections Related information Turn on or turn off data service or set roaming options, Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
Page 263 User Guide Manage Connections Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 264 User Guide Manage Connections On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. In the SSID field, type the name of the Wi-Fi network. Click Next.
Page 265 User Guide Manage Connections Press the key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox.
Page 266 User Guide Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Page 267 User Guide Manage Connections Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 268 User Guide Manage Connections Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 269 User Guide Manage Connections About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 270 User Guide Manage Connections Indicator Description Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: •...
Page 271 User Guide Manage Connections certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone.
Page 272: Mobile Hotspot Mode
User Guide Mobile Hotspot mode Mobile Hotspot mode How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection.
Page 273 User Guide Mobile Hotspot mode When Mobile Hotspot mode is turned on, the indicator appears in the connections area at the top of the home screen. Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN.
Page 274 User Guide Mobile Hotspot mode Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen.
Page 275: Troubleshooting: Mobile Hotspot Mode
User Guide Mobile Hotspot mode Submit a Mobile Hotspot diagnostic report On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Mobile Hotspot Connections. Press the key >...
Page 276: Bluetooth Technology
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Page 277: Pair With A Bluetooth Enabled Device
User Guide Bluetooth technology Pair with a Bluetooth enabled device Before you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
Page 278 User Guide Bluetooth technology • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, I can't pair with a Bluetooth enabled device, Switch to a paired Bluetooth enabled device during a call ®...
Page 279 User Guide Bluetooth technology If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. On the home screen, click the Contacts icon.
Page 280: Bluetooth Technology Options
User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
Page 281 User Guide Bluetooth technology Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server.
Page 282: Restrict Outgoing Calls
User Guide Bluetooth technology Prevent your smartphone from making contacts available to other Bluetooth enabled devices On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key >...
Page 283 User Guide Bluetooth technology • To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. Press the key > Save. Turn off the prompt that appears when connecting or pairing On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections >...
Page 284: Troubleshooting: Bluetooth Technology
User Guide Bluetooth technology Click Networks and Connections > Bluetooth Connections. Press the key > Options. Clear the Connect on Power Up checkbox. Press the key > Save. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: •...
Page 285 User Guide Bluetooth technology I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000. I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 286 User Guide Bluetooth technology • Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. • Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction.
Page 287: Nfc Technology
User Guide NFC technology NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals, and NFC-enabled access points.
Page 288 User Guide NFC technology BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device.
Page 289 User Guide NFC technology Navigate to a webpage. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags application.
Page 290 User Guide NFC technology Click Save. Share a smart tag Before you begin: To perform this task, NFC technology must be turned on and the indicator must appear on the screen when you click a smart tag. In the Applications folder, click the Smart Tags icon. Click a smart tag.
Page 291 User Guide NFC technology Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your own smart posters, smart postcards, and more.
Page 292 User Guide NFC technology NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections >...
Page 293: Troubleshooting: Nfc Technology
User Guide NFC technology Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smartphone doesn't respond to NFC technology Try the following actions: •...
Page 294 User Guide NFC technology • Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.
Page 295: Media Server
User Guide Media server Media server How to: Media server About sharing files using the media server The media server allows you to wirelessly share the media files from your BlackBerry smartphone with supported devices that are UPnP compatible or DLNA Certified, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone and get access to your shared media files so you can play the files on the connected devices.
Page 296 User Guide Media server Manage the devices connected to the media server You can change your decisions about which devices connect, and how they connect, while using Media Server. On the home screen, click the Media icon. Press the key > Media Server. Click Access Control.
Page 297: Smart Accessories
User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 298: Change A Dock Profile
User Guide Smart accessories Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone.
Page 299: Power And Battery
User Guide Power and battery Power and battery How to: Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 300: Check The Battery Power Level
User Guide Power and battery Check the battery power level On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information. About the Device Analyzer application You can use the Device Analyzer application to monitor applications for excess power consumption and to conserve battery life.
Page 301 User Guide Power and battery Turn on or turn off application monitoring Application monitoring alerts you when an application uses too much battery power or stops responding. To conserve battery power, you can close or remove these applications. On the home screen or in a folder, click the Options icon. Click Device >...
Page 302: Storage Space And Media Cards
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Page 303 User Guide Storage space and media cards On the home screen or in a folder, click the Options icon. Click Device > Storage. Press the key > Enable USB Mass Storage. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. To turn off USB mass storage mode, press the key >...
Page 304: About Compression
User Guide Storage space and media cards Related information Back up smartphone data to your media card, Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone.
Page 305: About File Encryption
User Guide Storage space and media cards About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 306: Media Files
User Guide Storage space and media cards View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information Tips: Freeing space to optimize your smartphone's performance, View the amount of storage space used by media files On the Home screen, click the Media icon.
Page 307: Troubleshooting: Storage Space And Media Cards
User Guide Storage space and media cards Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
Page 308: Search
User Guide Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results.
Page 309: Search For Messages
User Guide Search Change search options On the home screen or in a folder, click the Options icon. Click Device > Search. • To clear search history, click Delete Search History. • To turn off search history, clear the Show Search History checkbox. •...
Page 310: Message Search Criteria
User Guide Search Do more with your message search results, Message search criteria, Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer.
Page 311: Do More With Your Message Search Results
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results In the search results, highlight a message. Press the key.
Page 312: Troubleshooting: Search
User Guide Search Type the text. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 313 User Guide Search Related information Turn on, turn off, or check the status of a network connection,...
Page 314: Security
User Guide Security Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity.
Page 315 User Guide Security you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information.
Page 316 User Guide Security Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: •...
Page 317 User Guide Security Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
Page 318 User Guide Security • To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox. •...
Page 319: Password Keeper
User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
Page 320 User Guide Security To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying On the home screen or in the Applications folder, click the Password Keeper icon. Press the key >...
Page 321: Turn On Encryption
User Guide Security smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or both.
Page 322: Sim Card
User Guide Security Click Security > Encryption. Change the Strength field. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature.
Page 323: Memory Cleaning
User Guide Security Press the key > Enable Security. Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM card does not function. Press the key on the keyboard. Change a SIM card PIN code On the home screen or in a folder, click the Options icon.
Page 324 User Guide Security Change when your smartphone deletes sensitive data from the temporary smartphone memory On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.
Page 325: About Pgp Keys
User Guide Security If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your certificate list.
Page 326 User Guide Security Click Add To Key Store. Related information I can't download a certificate, I can't download a PGP key from an LDAP-enabled server, Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone.
Page 327 User Guide Security Press the key > Import Media Card Certs or Import Media Card PGP Keys. Select the certificates or PGP keys you want to import. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key >...
Page 328 User Guide Security View the certificate chain for a certificate On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Show Chain. Certificate and PGP key statuses Status indicators for certificates, PGPkeys, and certification authority profiles Status indicators for certificates and PGP keys...
Page 329 User Guide Security Indicator Description Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate, certificate chain, or PGP key On the home screen or in a folder, click the Options icon.
Page 330 User Guide Security To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer.
Page 331 User Guide Security Turn off prompts that appear when you add a certificate or PGP key to the key store On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates or PGP keys. Press the key >...
Page 332: Certificate Servers
User Guide Security Click Security > Advanced Security Settings > Certificate Enrollment. Change the Certificate Revocation Check Interval field. Press the key > Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server.
Page 333: Connection Options For Ocsp And Crl Servers
User Guide Security Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server.
Page 334: Change The Key Store Password
User Guide Security • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software •...
Page 335: Change The Refresh Rate For Certificate Revocation Lists
User Guide Security Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.
Page 336: Reject Certificate Revocation Lists From Unverified Crl Servers
User Guide Security In the Certificate Status section, change the Expires After field. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers On the home screen or in a folder, click the Options icon.
Page 337: Import A Certificate From A Smart Card
User Guide Security • To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity.
Page 338 User Guide Security Turn off smart password entry ® Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 339: Vpn Settings
User Guide Security On the home screen or in a folder, click the Options icon. Click Security > Password. If necessary, change the User Authenticator field to Smart card. Change the Authentication Certificate field. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None. Check the status of your authentication certificate automatically ®...
Page 340: Verify Security Software Manually
User Guide Security About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 341 User Guide Security Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator.
Page 342 User Guide Security Type the APN information. Press the key > Save. Turn on safe mode Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
Page 343 User Guide Security Permission Description Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your smartphone can use third-party applications as a source for customized themes. Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone.
Page 344: Troubleshooting: Security
User Guide Security Permission Description Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone. Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element.
Page 345 User Guide Security Set or change your smartphone password, I can't unlock my smartphone using my smart card Try the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. •...
Page 346: Service Books And Diagnostic Reports
User Guide Service books and diagnostic reports Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 347: Set A Default Recipient For Diagnostic Reports
User Guide Service books and diagnostic reports • To restore a service book, click Undelete. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient.
Page 348 User Guide Service books and diagnostic reports Related information Run a diagnostic report,...
Page 349: Synchronization
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 350: Manage Email Reconciliation Conflicts
User Guide Synchronization Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
Page 351: Your Smartphone
User Guide Synchronization If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key >...
Page 352: Troubleshooting: Synchronization
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: ® • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
Page 353 User Guide Synchronization Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 354: Accessibility Options
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the Home screen, click the Media icon. Press the key >...
Page 355: Speech Settings
User Guide Accessibility options • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. Press the key > Save. BlackBerry Screen Reader About the BlackBerry Screen Reader The BlackBerry Screen Reader is an application that provides audible output of the visual information displayed on a...
Page 356: Other Settings
User Guide Accessibility options Silent on Calls Prevent the BlackBerry Screen Reader from reading back information while you're on a call. Information settings Verbosity Select the amount of information read back on a screen. Selecting High provides more information, while selecting Low provides less information.
Page 357 User Guide Accessibility options • When Key Describer mode is on, you can discover the input and shortcut functions of each physical key upon pressing the keys. • When Command Mode is on, you can use the shortcut features that comes with the BlackBerry Screen Reader.
Page 358 User Guide Accessibility options Read status information, such as the battery and signal Press the right convenience key and the key. levels, and network coverage Read and spell the word under the cursor when editing and Press the right convenience key and the key.
Page 359: Audio And Phone Accessibility Options
User Guide Accessibility options Set the right convenience key for BlackBerry Screen Reader On the home screen or in a folder, click the Options icon. Click Device > Convenience Key > Do Nothing. Press the key > Save. Restore the default settings Press the key >...
Page 360: Hearing Aid Mode
User Guide Accessibility options In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. Click a contact. Change the ring tone and alert information for calls and messages. Press the key >...
Page 361: Voice Dialing
User Guide Accessibility options Turn on or turn off TTY support From the Home screen, press the key. Press the key > Options > TTY. Change the TTY field. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, Phone options,...
Page 362: Typing Accessibility Options
User Guide Accessibility options Voice command Description "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel"...
Page 363 User Guide Accessibility options • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. Press the key > Save. Related information I have no Advanced Style Options,...
Page 364: Calculator
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the home screen or in the Applications folder, click the Calculator icon.
Page 365: Glossary
User Guide Glossary Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted.
Page 366 User Guide Glossary public key BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
Page 367: Legal Notice
User Guide Legal notice Legal notice © ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion , and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 368 User Guide Legal notice Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.
Page 369 User Guide Legal notice IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features.
Page 370 User Guide Legal notice Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 371 THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9350 smartphone model number: RDS41CW, RDF31CW, RDT21CW, or RDZ21CW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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