Blackberry 9350 Help File
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Blackberry 9350 Help File

Blackberry 9350 Help File

Curve series
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Download this manual See also: Getting to Know, User Manual
BlackBerry Curve Series
BlackBerry Curve 9350, 9370
Smartphones
Help
Version: 7.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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  • Page 1 BlackBerry Curve Series BlackBerry Curve 9350, 9370 Smartphones Help Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
  • Page 2 SWD-1456661-0622090638-001...

  • Page 3: Table Of Contents

    Contents Quick Help.......................................... Getting started: Your smartphone..................................How to: Top 10........................................Tips: Top 10........................................Personalize: Top 10......................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing and conserving storage space............................... Tips: Updating your software.....................................
  • Page 4 Files and attachments......................................How to: Files........................................Troubleshooting: Files......................................Media..........................................Music..........................................Podcasts..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ring tones, sounds, and alerts.................................... How to: Ring tones, sounds, and alerts................................Troubleshooting: Ring tones, sounds, and alerts............................... Browser..........................................How to: Browser......................................... Troubleshooting: Browser....................................
  • Page 5 About categories........................................ Categorize a contact, task, or memo.................................. Create a category for contacts, tasks, or memos............................... Turn off the prompt that appears before you delete items..........................Typing..........................................How to: Typing........................................Troubleshooting: Typing..................................... Keyboard..........................................How to: Keyboard....................................... Troubleshooting: Keyboard....................................Language..........................................How to: Language....................................... Troubleshooting: Language....................................
  • Page 6 Troubleshooting: Bluetooth technology................................NFC technology........................................How to: NFC technology..................................... Troubleshooting: NFC technology..................................Power and battery......................................How to: Power and battery....................................Memory and media cards....................................How to: Memory and media cards..................................Troubleshooting: Memory and media cards..............................Search..........................................How to: Search........................................Troubleshooting: Search....................................SIM card..........................................
  • Page 7 Glossary..........................................Legal notice........................................

  • Page 8: Quick Help

    RIM Confidential and Proprietary Information - Approved Third Parties Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. New in this release This release includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry®...
  • Page 9 RIM Confidential and Proprietary Information - Approved Third Parties Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 277.
  • Page 10 RIM Confidential and Proprietary Information - Approved Third Parties Name Actions • Press (click) to select an item. • Press and hold to open a pop-up menu. Menu • Open a menu. • Select a highlighted menu item. • Press and hold to switch applications quickly. Escape •...

  • Page 11: Flashing Led

    RIM Confidential and Proprietary Information - Approved Third Parties Name Actions Shift Capitalize letters. Type the alternate character on a key. Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call.

  • Page 12: Application Icons

    RIM Confidential and Proprietary Information - Approved Third Parties Icons Application icons You can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All.
  • Page 13 RIM Confidential and Proprietary Information - Approved Third Parties Windows Live™ Messenger for BlackBerry® AOL® Instant Messenger™ Service for BlackBerry® smartphones smartphones Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder,...

  • Page 14: Home Screen Icons

    RIM Confidential and Proprietary Information - Approved Third Parties Documents To Go® Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update Wireless update for BlackBerry® Device Software Wireless update for BlackBerry Device Software is is available being downloaded...
  • Page 15 RIM Confidential and Proprietary Information - Approved Third Parties Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World™ storefront To clear this icon, open each item that has this indicator.

  • Page 16: Phone Icons

    RIM Confidential and Proprietary Information - Approved Third Parties Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery...

  • Page 17: Camera Icons

    RIM Confidential and Proprietary Information - Approved Third Parties Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on...

  • Page 18: Move An Application Icon

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. •...

  • Page 19: Set The Number Of Icons That Appear On The Home Screen

    RIM Confidential and Proprietary Information - Approved Third Parties Set the number of icons that appear on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4.
  • Page 20 RIM Confidential and Proprietary Information - Approved Third Parties A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.

  • Page 21: How To: Top 10

    RIM Confidential and Proprietary Information - Approved Third Parties Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application.
  • Page 22 RIM Confidential and Proprietary Information - Approved Third Parties About downloading apps with the BlackBerry App World With the BlackBerry App World, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

  • Page 23: Copy Contacts From Your Sim Card To Your Contact List

    RIM Confidential and Proprietary Information - Approved Third Parties Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key >...

  • Page 24: Tips: Top 10

    RIM Confidential and Proprietary Information - Approved Third Parties Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password. Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.
  • Page 25 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen. On the Home screen, press the key >...
  • Page 26 RIM Confidential and Proprietary Information - Approved Third Parties smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. • For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.
  • Page 27 RIM Confidential and Proprietary Information - Approved Third Parties Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens. Use pop-up menus.
  • Page 28 RIM Confidential and Proprietary Information - Approved Third Parties When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or On the Home screen, click the Sound and Alert Profiles icon.
  • Page 29 RIM Confidential and Proprietary Information - Approved Third Parties Receive only the first section of long email messages, and On the Home screen, click the Messages icon. Press the choose whether to download more. key > Options > Message Display and Actions. Store files on a media card instead of the smartphone.

  • Page 30: Phone Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Back up your smartphone data to a media card On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Set a smartphone password, 300 Turn on encryption, 291 Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available.

  • Page 31: Media Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Type the alternate character on a key Press the Alt key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right.

  • Page 32: Personalize: Top 10

    RIM Confidential and Proprietary Information - Approved Third Parties Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key.

  • Page 33: Change The Language

    RIM Confidential and Proprietary Information - Approved Third Parties Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 235 Add, rename, or delete a folder on the Home screen...

  • Page 34: Assign An Application To A Convenience Key

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Assign an application to a convenience key Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

  • Page 35: Troubleshooting: Top 10

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7.
  • Page 36 RIM Confidential and Proprietary Information - Approved Third Parties Switch the active phone number, 63 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

  • Page 37: I Forget My Smartphone Password

    RIM Confidential and Proprietary Information - Approved Third Parties Generate an encryption key, 305 Wireless coverage indicators, 256 Change or delete a contact, 206 Turn on or turn off a network connection, 22 Turn on or turn off data service or set roaming options, 259 Wireless coverage indicators, 256 Turn on or turn off a network connection, 22 Options for email filters, 76...
  • Page 38 RIM Confidential and Proprietary Information - Approved Third Parties Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. •...
  • Page 39 RIM Confidential and Proprietary Information - Approved Third Parties Related information Change the amount of time before the media player screen closes, 138...

  • Page 40: Tips And Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, Highlight and click the areas at the top of the Home screen.

  • Page 41: Tips: Extending Battery Life

    RIM Confidential and Proprietary Information - Approved Third Parties Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically.

  • Page 42: Tips: Finding Apps

    RIM Confidential and Proprietary Information - Approved Third Parties Set your smartphone to turn on and turn off automatically, 287 Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

  • Page 43: Tips: Updating Your Software

    RIM Confidential and Proprietary Information - Approved Third Parties Receive only the first section of long email messages, and On the Home screen, click the Messages icon. Press the choose whether to download more. key > Options > Message Display and Actions. Store files on a media card instead of the smartphone.

  • Page 44: Tips: Keeping Your Information Safe

    RIM Confidential and Proprietary Information - Approved Third Parties Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 252 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

  • Page 45: Phone Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties In the Messages app, do one or more of the following: Remove the unopened message indicator • Open all of your messages by clicking on them. If you can't find all of your unopened messages in your inbox, look in your messages folders.

  • Page 46: Message Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R...

  • Page 47: File And Attachment Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J...

  • Page 48: Typing Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.

  • Page 49: Media Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.

  • Page 50: Browser Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key.

  • Page 51: Calendar Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

  • Page 52: Map Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route...

  • Page 53: Phone

    RIM Confidential and Proprietary Information - Approved Third Parties Phone How to: Phone Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...

  • Page 54: Answer Or End A Call

    RIM Confidential and Proprietary Information - Approved Third Parties Available voice commands, 70 Turn on dialing from the Lock screen, 63 Sort phone numbers or contacts on the Phone screen, 63 I can't make or receive calls, 33 Answer or end a call Press the key.

  • Page 55: Place A Call On Hold

    RIM Confidential and Proprietary Information - Approved Third Parties Place a call on hold If your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key >...

  • Page 56: Emergency Calls

    RIM Confidential and Proprietary Information - Approved Third Parties Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers.

  • Page 57: Speed Dial

    RIM Confidential and Proprietary Information - Approved Third Parties Amplify the volume using the audio boost feature, 137 Improve sound quality for media files, 137 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1.

  • Page 58: Forward Calls

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

  • Page 59: Block Calls

    RIM Confidential and Proprietary Information - Approved Third Parties Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the Home screen, press the Send key. 2.

  • Page 60: Fixed Dialing And Smart Dialing

    RIM Confidential and Proprietary Information - Approved Third Parties Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

  • Page 61: Conference Calls

    RIM Confidential and Proprietary Information - Approved Third Parties About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.

  • Page 62: Make A Conference Call

    RIM Confidential and Proprietary Information - Approved Third Parties conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

  • Page 63: Call Logs

    RIM Confidential and Proprietary Information - Approved Third Parties Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you.

  • Page 64: Multiple Phone Numbers

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Highlight a call log. 3. Press the key > View > History. 4. Click a call log. 5. Press the key. • To add notes, click Add Notes. Type call notes. •...

  • Page 65: Phone Options

    RIM Confidential and Proprietary Information - Approved Third Parties If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.

  • Page 66: Turn Off The Prompt That Appears Before You Delete Items

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

  • Page 67: Turn On Hearing Aid Mode

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1.

  • Page 68: Voice Mail

    RIM Confidential and Proprietary Information - Approved Third Parties Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.

  • Page 69: Troubleshooting: Phone

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Listen to your options and follow the audible prompts. Related information I can't change the number of times that my smartphone rings, 68 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry®...

  • Page 70: I Can't Check My Voice Mail

    RIM Confidential and Proprietary Information - Approved Third Parties • If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

  • Page 71: I Can't Make Calls Using A Voice Command

    RIM Confidential and Proprietary Information - Approved Third Parties 5. Type your phone number. 6. Click OK. I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. •...

  • Page 72: Voice Commands

    RIM Confidential and Proprietary Information - Approved Third Parties Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 69 Change the options for voice prompts...

  • Page 73: Change The Language For Voice Commands

    RIM Confidential and Proprietary Information - Approved Third Parties Voice command Description "Call <contact name> <phone number Say this voice command to call a specific phone number for a contact that is in your type>" contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name>...

  • Page 74: Troubleshooting: Voice Commands

    RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.

  • Page 75: Messages

    RIM Confidential and Proprietary Information - Approved Third Parties Messages Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.

  • Page 76: Check Spelling

    RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages, 34 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: •...
  • Page 77 RIM Confidential and Proprietary Information - Approved Third Parties Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key >...

  • Page 78: Create An Email Filter

    RIM Confidential and Proprietary Information - Approved Third Parties Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™...
  • Page 79 RIM Confidential and Proprietary Information - Approved Third Parties Option Description all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email.

  • Page 80: Synchronizing Email

    RIM Confidential and Proprietary Information - Approved Third Parties • To delete an email filter, click Delete. Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.

  • Page 81: About Synchronization Conflicts

    RIM Confidential and Proprietary Information - Approved Third Parties Delete a message, 81 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 82: Viewing And Replying To Email

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Clear the Send Email to Handheld checkbox. 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry®...

  • Page 83: View Saved Messages

    RIM Confidential and Proprietary Information - Approved Third Parties View email in plain text format 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4.
  • Page 84 RIM Confidential and Proprietary Information - Approved Third Parties • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
  • Page 85 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Inbox Management. • To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. •...
  • Page 86 RIM Confidential and Proprietary Information - Approved Third Parties File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2.
  • Page 87 RIM Confidential and Proprietary Information - Approved Third Parties Stop storing messages sent from your computer on your smartphone, 85 Hide filed email from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3.

  • Page 88: Email Options

    RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2.

  • Page 89: Change Options For Your Personal Email Account

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1.
  • Page 90 RIM Confidential and Proprietary Information - Approved Third Parties Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2.

  • Page 91: Google Mail

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Clear the Confirm Delete check box. 4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2.
  • Page 92 RIM Confidential and Proprietary Information - Approved Third Parties View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a label. Create or delete a Google Mail label 1.
  • Page 93 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Email I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
  • Page 94 RIM Confidential and Proprietary Information - Approved Third Parties • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >...
  • Page 95 RIM Confidential and Proprietary Information - Approved Third Parties • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 86 Receive only the first section of long email messages, 86 HTML email messages don't appear correctly Try the following actions:...

  • Page 96: Text Messages

    RIM Confidential and Proprietary Information - Approved Third Parties View filed messages, 85 Hide messages from the Messages application, 82 Hide filed email from the message inbox, 85 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry®...

  • Page 97: About Text Messages

    RIM Confidential and Proprietary Information - Approved Third Parties Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered...

  • Page 98: Forward A Text Message

    RIM Confidential and Proprietary Information - Approved Third Parties Related information Personal distribution lists, 210 I can't send messages, 34 Attach a media file, contact card, appointment, or location to a text message, 96 Resend a message You cannot change a text message before you resend it. In a sent message, press the key.
  • Page 99 RIM Confidential and Proprietary Information - Approved Third Parties Related information I can't attach a file to a text message, 104 Set the importance level for text messages that you send Depending on your wireless service provider, the Priority field might not be available. If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry®...

  • Page 100: Viewing And Replying To Text Messages

    RIM Confidential and Proprietary Information - Approved Third Parties Viewing and replying to text messages Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.

  • Page 101: Store Text Messages On Your Sim Card

    RIM Confidential and Proprietary Information - Approved Third Parties Organizing and storing text messages Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key >...

  • Page 102: Options For Text Messages

    RIM Confidential and Proprietary Information - Approved Third Parties • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press key >...
  • Page 103 RIM Confidential and Proprietary Information - Approved Third Parties 3. In the SMS Text section, select the Disable Word Substitution check box. 4. Press the key > Save. Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field.

  • Page 104: Cell Broadcasting

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3.
  • Page 105 RIM Confidential and Proprietary Information - Approved Third Parties Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1.

  • Page 106: Pin Messages

    RIM Confidential and Proprietary Information - Approved Third Parties I can't turn on cell broadcasting If your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the checkbox beside all the languages that your SIM card doesn't support.
  • Page 107 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Send. Related information Personal distribution lists, 210 I can't send messages, 34 Resend a message You cannot change a text message before you resend it. In a sent message, press the key.

  • Page 108: Viewing And Replying To Pin Messages

    RIM Confidential and Proprietary Information - Approved Third Parties Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key >...
  • Page 109 RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the Enter key. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View an address instead of a display name In a message, press the key >...
  • Page 110 RIM Confidential and Proprietary Information - Approved Third Parties • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >...
  • Page 111 RIM Confidential and Proprietary Information - Approved Third Parties Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3.
  • Page 112 RIM Confidential and Proprietary Information - Approved Third Parties • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...

  • Page 113: Attachments

    RIM Confidential and Proprietary Information - Approved Third Parties If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your smartphone files the message. Related information View filed messages, 85 Hide messages from the Messages application, 82...
  • Page 114 RIM Confidential and Proprietary Information - Approved Third Parties 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key.

  • Page 115: Contact Cards

    RIM Confidential and Proprietary Information - Approved Third Parties Related information Hide a file or folder, 131 View a hidden file or folder, 131 Contact cards About contact card attachments Contact cards, sometimes referred to as vCard® contacts or .vcf files, contain information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry®...

  • Page 116: Security Options For Messages

    RIM Confidential and Proprietary Information - Approved Third Parties A question mark appears on a slide A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2.
  • Page 117 RIM Confidential and Proprietary Information - Approved Third Parties 7. Press the key. 8. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN 9. In the Enter new exception dialog box, type the contact information. 10.
  • Page 118 RIM Confidential and Proprietary Information - Approved Third Parties Some signing and encryption options aren't available on my smartphone, 120 Encrypt a message with a passphrase Your BlackBerry® smartphone can encrypt email and PIN messages using a passphrase shared between the sender and recipient.
  • Page 119 RIM Confidential and Proprietary Information - Approved Third Parties Related information I can't open an attachment in an encrypted message, 121 Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment.
  • Page 120 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The sender’s email address doesn't match the email address of the certificate subject, or the sender’s certificate is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate.
  • Page 121 RIM Confidential and Proprietary Information - Approved Third Parties • To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 3. Press the key > Save. Change the default signing and encryption option Your BlackBerry®...
  • Page 122 RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Message Viewer Icons field. 4. Press the key > Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support.

  • Page 123: Ibm Lotus Notes Native Encrypted Messages

    RIM Confidential and Proprietary Information - Approved Third Parties • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: •...

  • Page 124: Pgp Protected Messages

    RIM Confidential and Proprietary Information - Approved Third Parties PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
  • Page 125 RIM Confidential and Proprietary Information - Approved Third Parties Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key.
  • Page 126 RIM Confidential and Proprietary Information - Approved Third Parties PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description...
  • Page 127 RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 120 Change options for downloading attachments in encrypted messages 1.
  • Page 128 RIM Confidential and Proprietary Information - Approved Third Parties Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously.

  • Page 129: I Can't Open An Attachment In An Encrypted Message

    RIM Confidential and Proprietary Information - Approved Third Parties To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: •...

  • Page 130: Files And Attachments

    RIM Confidential and Proprietary Information - Approved Third Parties Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry®...
  • Page 131 RIM Confidential and Proprietary Information - Approved Third Parties • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4.

  • Page 132: Managing Files And Attachments

    RIM Confidential and Proprietary Information - Approved Third Parties Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2.
  • Page 133 RIM Confidential and Proprietary Information - Approved Third Parties Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key.

  • Page 134: View Tracked Changes In A Document

    RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key >...

  • Page 135: Troubleshooting: Files

    RIM Confidential and Proprietary Information - Approved Third Parties Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. •...

  • Page 136: A Skipped Content Bar Appears In A Document

    RIM Confidential and Proprietary Information - Approved Third Parties • If "More available" appears at the end of the message or attachment, press the key > More or More All. • If part of a Google Mail™ conversation doesn't appear, press the key >...

  • Page 137: Media

    RIM Confidential and Proprietary Information - Approved Third Parties Media Music How to: Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5.
  • Page 138 RIM Confidential and Proprietary Information - Approved Third Parties Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.

  • Page 139: Rename Or Delete A Playlist

    RIM Confidential and Proprietary Information - Approved Third Parties Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. •...

  • Page 140: Turn Off Media Card Support

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. •...
  • Page 141 RIM Confidential and Proprietary Information - Approved Third Parties If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the...

  • Page 142: Supported Audio And Video File Formats

    RIM Confidential and Proprietary Information - Approved Third Parties Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
  • Page 143 RIM Confidential and Proprietary Information - Approved Third Parties Type File format • 3GP2 • • • • • Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

  • Page 144: Podcasts

    RIM Confidential and Proprietary Information - Approved Third Parties I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. •...

  • Page 145: Adjust The Volume

    RIM Confidential and Proprietary Information - Approved Third Parties • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again. Adjust the volume •...
  • Page 146 RIM Confidential and Proprietary Information - Approved Third Parties View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2.
  • Page 147 RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
  • Page 148 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6.
  • Page 149 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Podcasts Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

  • Page 150: Videos

    RIM Confidential and Proprietary Information - Approved Third Parties • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

  • Page 151: Display Closed Captions In Videos

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.
  • Page 152 RIM Confidential and Proprietary Information - Approved Third Parties 2. Find and highlight a file. 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. •...
  • Page 153 RIM Confidential and Proprietary Information - Approved Third Parties About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
  • Page 154 RIM Confidential and Proprietary Information - Approved Third Parties 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 20 Send a media file...
  • Page 155 RIM Confidential and Proprietary Information - Approved Third Parties Type File format • • • • Video • • 3GP2 • • • • • Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

  • Page 156: Video Camera

    RIM Confidential and Proprietary Information - Approved Third Parties Move, rename, or delete a file, 131 Change the size of pictures that you take, 161 Change the video size and format, 155 I can't open media files Try the following actions: •...

  • Page 157: Record A Video

    RIM Confidential and Proprietary Information - Approved Third Parties Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2.
  • Page 158 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options. 3. Change the Folder field. 4. Press the key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.
  • Page 159 RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
  • Page 160 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6.
  • Page 161 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

  • Page 162: Camera

    RIM Confidential and Proprietary Information - Approved Third Parties • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

  • Page 163: Change The Autofocus Setting

    RIM Confidential and Proprietary Information - Approved Third Parties 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments.
  • Page 164 RIM Confidential and Proprietary Information - Approved Third Parties Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2.
  • Page 165 RIM Confidential and Proprietary Information - Approved Third Parties 4. Clear the Media Card Support checkbox. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth®...
  • Page 166 RIM Confidential and Proprietary Information - Approved Third Parties Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
  • Page 167 RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • FLAC •...
  • Page 168 RIM Confidential and Proprietary Information - Approved Third Parties The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed.

  • Page 169: Pictures

    RIM Confidential and Proprietary Information - Approved Third Parties Pictures How to: Pictures Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key.
  • Page 170 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field. • To change the type of slide transition used, change the Slide Show Transition field. 3.

  • Page 171: Import Pictures To The Pictures Application

    RIM Confidential and Proprietary Information - Approved Third Parties View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2.
  • Page 172 RIM Confidential and Proprietary Information - Approved Third Parties About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
  • Page 173 RIM Confidential and Proprietary Information - Approved Third Parties 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 20 Send a media file...
  • Page 174 RIM Confidential and Proprietary Information - Approved Third Parties Type File format • • • • Video • • 3GP2 • • • • • Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

  • Page 175: Voice Notes

    RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. •...
  • Page 176 RIM Confidential and Proprietary Information - Approved Third Parties 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved.
  • Page 177 RIM Confidential and Proprietary Information - Approved Third Parties Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1.
  • Page 178 RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1.
  • Page 179 RIM Confidential and Proprietary Information - Approved Third Parties Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 139 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone.
  • Page 180 RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • FLAC •...
  • Page 181 RIM Confidential and Proprietary Information - Approved Third Parties I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. •...

  • Page 182: Ring Tones, Sounds, And Alerts

    RIM Confidential and Proprietary Information - Approved Third Parties Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content.

  • Page 183: Add Or Delete A Custom Profile

    RIM Confidential and Proprietary Information - Approved Third Parties Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2.

  • Page 184: Change Alarm Notification Options

    RIM Confidential and Proprietary Information - Approved Third Parties Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.

  • Page 185: Troubleshooting: Ring Tones, Sounds, And Alerts

    RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail.

  • Page 186: Browser

    RIM Confidential and Proprietary Information - Approved Third Parties Browser How to: Browser Browser basics Browsing web pages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.

  • Page 187: Turn On Browser Shortcuts

    RIM Confidential and Proprietary Information - Approved Third Parties Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a web page, highlight the link. Press the key >...

  • Page 188: Close The Browser

    RIM Confidential and Proprietary Information - Approved Third Parties Move back or forward a webpage 1. On a webpage, press the key. 2. Click Back or Forward. Return to the home page To perform this task, you must have a home page set on your BlackBerry® smartphone. 1.

  • Page 189: Browser Bookmarks

    RIM Confidential and Proprietary Information - Approved Third Parties Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1.
  • Page 190 RIM Confidential and Proprietary Information - Approved Third Parties Add a bookmark for a web page 1. On a web page, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4.

  • Page 191: Browser Options

    RIM Confidential and Proprietary Information - Approved Third Parties • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key. • To delete a bookmark folder, click Delete Folder. Browser options Change your home page or start page 1.

  • Page 192: Stop Blocking Pop-Ups On Web Pages

    RIM Confidential and Proprietary Information - Approved Third Parties 3. In the Web Content section, do one of the following: • To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4.

  • Page 193: Browser Security

    RIM Confidential and Proprietary Information - Approved Third Parties Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1.
  • Page 194 RIM Confidential and Proprietary Information - Approved Third Parties Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites.

  • Page 195: Browser Push

    RIM Confidential and Proprietary Information - Approved Third Parties 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options.

  • Page 196: Rss Feeds

    RIM Confidential and Proprietary Information - Approved Third Parties Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway.

  • Page 197: Troubleshooting: Browser

    RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry® smartphone. Try the following actions: • Close a tab that you don't need. •...

  • Page 198: Calendar

    RIM Confidential and Proprietary Information - Approved Third Parties Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.

  • Page 199: Manage Data Synchronization Conflicts

    RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry®...

  • Page 200: Switch Calendars

    RIM Confidential and Proprietary Information - Approved Third Parties Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.

  • Page 201: Respond To A Meeting Invitation

    RIM Confidential and Proprietary Information - Approved Third Parties Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1.

  • Page 202: Calendar Options

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
  • Page 203 RIM Confidential and Proprietary Information - Approved Third Parties Change options for reminders 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, change the Snooze field. •...

  • Page 204: Conference Call Meetings

    RIM Confidential and Proprietary Information - Approved Third Parties Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.

  • Page 205: Troubleshooting: Calendar

    RIM Confidential and Proprietary Information - Approved Third Parties Enter a conference call meeting Do one of the following: • In a meeting notification, click Join Now. • In the calendar, highlight the meeting. Press the key > Join Now. Related information I can't enter a conference call with the Join Now option, 204 Save your conference call information...
  • Page 206 RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 79 Synchronize organizer data over the wireless network, 208 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.

  • Page 207: Contacts

    RIM Confidential and Proprietary Information - Approved Third Parties Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact.

  • Page 208: Search For A Contact

    RIM Confidential and Proprietary Information - Approved Third Parties Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information.

  • Page 209: About Categories

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7.

  • Page 210: Synchronizing Contacts

    RIM Confidential and Proprietary Information - Approved Third Parties Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2.

  • Page 211: About Backing Up And Restoring Smartphone Data

    RIM Confidential and Proprietary Information - Approved Third Parties If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 203 About synchronization conflicts, 79 About backing up and restoring smartphone data...

  • Page 212: Personal Distribution Lists

    RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry®...

  • Page 213: Contact List Options

    RIM Confidential and Proprietary Information - Approved Third Parties View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1.

  • Page 214: Troubleshooting: Contacts

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.

  • Page 215: Clock

    RIM Confidential and Proprietary Information - Approved Third Parties Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.

  • Page 216: Turn On The Alarm

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2.

  • Page 217: Turn On Bedside Clock Mode

    RIM Confidential and Proprietary Information - Approved Third Parties • To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox. 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.

  • Page 218: Troubleshooting: Clock

    RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: •...

  • Page 219: Tasks And Memos

    RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1.

  • Page 220: Hide Completed Tasks

    RIM Confidential and Proprietary Information - Approved Third Parties Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2.

  • Page 221: Synchronize Organizer Data Over The Wireless Network

    RIM Confidential and Proprietary Information - Approved Third Parties Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

  • Page 222: About Categories

    RIM Confidential and Proprietary Information - Approved Third Parties Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

  • Page 223: Turn Off The Prompt That Appears Before You Delete Items

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

  • Page 224: Typing

    RIM Confidential and Proprietary Information - Approved Third Parties Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Highlight, cut, copy, or paste text...

  • Page 225: About Typing Input Methods

    RIM Confidential and Proprietary Information - Approved Third Parties About typing input methods The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry® smartphone displays a list of suggested words as you type so that you do not have to type the entire word. The language that you are typing in determines the typing input methods that are available.

  • Page 226: Custom Dictionary

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4.

  • Page 227: Word Substitution

    RIM Confidential and Proprietary Information - Approved Third Parties 6. Press the key > Save. Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key.

  • Page 228: Spelling Checker

    RIM Confidential and Proprietary Information - Approved Third Parties Turn off word substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4.

  • Page 229: Troubleshooting: Typing

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key >...

  • Page 230: Keyboard

    RIM Confidential and Proprietary Information - Approved Third Parties Keyboard How to: Keyboard Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view.

  • Page 231: Troubleshooting: Keyboard

    RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Key Tone checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

  • Page 232: Language

    RIM Confidential and Proprietary Information - Approved Third Parties Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry®...

  • Page 233: Troubleshooting: Language

    RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry®...

  • Page 234: Screen Display

    RIM Confidential and Proprietary Information - Approved Third Parties Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key >...

  • Page 235: Set The Touch Screen Sensitivity

    RIM Confidential and Proprietary Information - Approved Third Parties You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.

  • Page 236: Turn On Flashing Led Notification For Wireless Coverage

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Typing and Input > Touchscreen Sensitivity. • If you want the screen to respond faster when you tap it, change the Tap Interval field to a lower number. • If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a lower number.

  • Page 237: Troubleshooting: Display

    RIM Confidential and Proprietary Information - Approved Third Parties Review notifications on the external display Notifications do not appear on the external display when the flip is open or while music is playing. 1. To turn on the backlight if it is not already on, press a Volume key or the Convenience key on the right side of your BlackBerry®...
  • Page 238 RIM Confidential and Proprietary Information - Approved Third Parties • Open the flip and press the Convenience key again. Applications don't open when the flip is closed. • Verify that you didn't delete the application that you assigned to the key. The screen turns off When you don't use your BlackBerry®...

  • Page 239: Gps Technology

    RIM Confidential and Proprietary Information - Approved Third Parties GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry®...

  • Page 240: Troubleshooting: Gps Technology

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone.

  • Page 241: Maps

    RIM Confidential and Proprietary Information - Approved Third Parties Maps How to: Maps Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
  • Page 242 RIM Confidential and Proprietary Information - Approved Third Parties View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1.

  • Page 243: Get Directions

    RIM Confidential and Proprietary Information - Approved Third Parties • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1.

  • Page 244: Set The Gps Receiver That You Use To Track Your Movement

    RIM Confidential and Proprietary Information - Approved Third Parties • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1.

  • Page 245: Troubleshooting: Maps

    RIM Confidential and Proprietary Information - Approved Third Parties Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2.
  • Page 246 RIM Confidential and Proprietary Information - Approved Third Parties If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

  • Page 247: Applications

    RIM Confidential and Proprietary Information - Approved Third Parties Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.

  • Page 248: View Properties For An Application

    RIM Confidential and Proprietary Information - Approved Third Parties Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon.

  • Page 249: Troubleshooting: Applications

    RIM Confidential and Proprietary Information - Approved Third Parties Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2.
  • Page 250 RIM Confidential and Proprietary Information - Approved Third Parties Error messages: Smartphone Error 101 This message appears when there is an application error. Try the following actions: • Reset your BlackBerry® smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data.
  • Page 251 RIM Confidential and Proprietary Information - Approved Third Parties • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. Error 503 This message appears when there is an application error. Try the following actions: •...
  • Page 252 RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
  • Page 253 RIM Confidential and Proprietary Information - Approved Third Parties • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Related information BlackBerry Device Software, 252 Security basics, 300 Reset your smartphone, 287 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry®...

  • Page 254: Blackberry Device Software

    RIM Confidential and Proprietary Information - Approved Third Parties BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • To access new applications and features •...

  • Page 255: Update The Blackberry Device Software Over The Wireless Network

    RIM Confidential and Proprietary Information - Approved Third Parties Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.

  • Page 256: Delete The Previous Version Of The Blackberry Device Software

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Complete the instructions on the screen. Note: During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process. Related information I can't update the BlackBerry Device Software over the wireless network, 255 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 255...

  • Page 257: Troubleshooting: Blackberry Device Software

    RIM Confidential and Proprietary Information - Approved Third Parties • To hide an optional update, highlight a software version. Press the key > Hide. • To show all hidden updates, press the key > Show All. Related information I can't update the BlackBerry Device Software over the wireless network, 255 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 255 Find your smartphone model number and version of the BlackBerry Device Software...

  • Page 258: Manage Connections

    RIM Confidential and Proprietary Information - Approved Third Parties Manage Connections Mobile network Getting started: Mobile network Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry®...
  • Page 259 RIM Confidential and Proprietary Information - Approved Third Parties Related information About emergency calls and Emergency Callback Mode, 54 Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.

  • Page 260: Check The Status Of Network Connections And Services

    RIM Confidential and Proprietary Information - Approved Third Parties For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital.

  • Page 261: Switch Wireless Networks Manually

    RIM Confidential and Proprietary Information - Approved Third Parties Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1.

  • Page 262: Add A Wireless Network To The Preferred Wireless Network List

    RIM Confidential and Proprietary Information - Approved Third Parties Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically.

  • Page 263: Change The Connection Speed For The Wireless Network

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7.
  • Page 264 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, You are connected to a mobile network and you can access features such as email MIKE, or NTWK messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).

  • Page 265: Wi-Fi Technology

    RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off a network connection, 22 Turn on or turn off a network connection, 22 Switch wireless networks manually, 259 Turn on or turn off data service or set roaming options, 259 Turn on or turn off a network connection, 22 Error messages Data service unavailable...
  • Page 266 RIM Confidential and Proprietary Information - Approved Third Parties When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1.

  • Page 267: Wireless Coverage Indicators

    RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  • Page 268 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
  • Page 269 RIM Confidential and Proprietary Information - Approved Third Parties Related information I can't connect to the mobile network, 262 I can't connect to a Wi-Fi network, 274 I can't connect to the mobile network, 262 I can't connect to a Wi-Fi network, 274 Check the status of network connections and services 1.

  • Page 270: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network

    RIM Confidential and Proprietary Information - Approved Third Parties Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1.
  • Page 271 RIM Confidential and Proprietary Information - Approved Third Parties 3. Highlight a saved Wi-Fi® network. 4. Press the key > Disable. Turn on the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot.
  • Page 272 RIM Confidential and Proprietary Information - Approved Third Parties These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.

  • Page 273: Uma Connection Settings

    RIM Confidential and Proprietary Information - Approved Third Parties Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer.
  • Page 274 RIM Confidential and Proprietary Information - Approved Third Parties Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
  • Page 275 RIM Confidential and Proprietary Information - Approved Third Parties Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
  • Page 276 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. Try the following actions: • Verify that you turned on the connection to the Wi-Fi network. •...

  • Page 277: Bluetooth Technology

    RIM Confidential and Proprietary Information - Approved Third Parties Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.

  • Page 278: Connect To Or Disconnect From A Paired Bluetooth Enabled Device

    RIM Confidential and Proprietary Information - Approved Third Parties • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.

  • Page 279: Send A Media File

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 283 I lose my connection with a Bluetooth enabled car kit, 282 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth®...

  • Page 280: Bluetooth Technology Options

    RIM Confidential and Proprietary Information - Approved Third Parties Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3.

  • Page 281: Turn Off A Bluetooth Profile

    RIM Confidential and Proprietary Information - Approved Third Parties Option Description Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that Connectivity is running BlackBerry®...

  • Page 282: Restrict Outgoing Calls

    RIM Confidential and Proprietary Information - Approved Third Parties Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.

  • Page 283: Troubleshooting: Bluetooth Technology

    RIM Confidential and Proprietary Information - Approved Third Parties 5. Set the Trusted field to Yes. 6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth®...

  • Page 284: I Lose My Connection With A Bluetooth Enabled Car Kit

    RIM Confidential and Proprietary Information - Approved Third Parties • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

  • Page 285: I Can't Share Contacts With A Paired Bluetooth Enabled Device

    RIM Confidential and Proprietary Information - Approved Third Parties I can't share contacts with a paired Bluetooth enabled device Try the following: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. •...

  • Page 286: Nfc Technology

    RIM Confidential and Proprietary Information - Approved Third Parties NFC technology How to: NFC technology About NFC technology NFC technology is a short-range, wireless technology designed to allow you to quickly exchange information between your BlackBerry® smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. You can also use NFC technology to save, view, create, or change smart posters.
  • Page 287 RIM Confidential and Proprietary Information - Approved Third Parties Smart tags and smart posters About smart tags and smart posters Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader of your BlackBerry®...

  • Page 288: Troubleshooting: Nfc Technology

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Networks and Connections > Near Field Communication. 3. Select the Play Sound Alert on Tap checkbox. 4. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry®...

  • Page 289: Power And Battery

    RIM Confidential and Proprietary Information - Approved Third Parties Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. •...
  • Page 290 RIM Confidential and Proprietary Information - Approved Third Parties You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

  • Page 291: Memory And Media Cards

    RIM Confidential and Proprietary Information - Approved Third Parties Memory and media cards How to: Memory and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and extend the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
  • Page 292 RIM Confidential and Proprietary Information - Approved Third Parties 6. Click Save. Restore smartphone data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone.

  • Page 293: About Compression

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Storage. 3. Press the key > Repair. 4. Complete the instructions on the screen. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. Related information My smartphone doesn't recognize my media card, 292 Format your device or media card...

  • Page 294: Troubleshooting: Memory And Media Cards

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Security > Encryption. 3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encrypt checkbox and do one of the following: •...

  • Page 295: Search

    RIM Confidential and Proprietary Information - Approved Third Parties Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1.

  • Page 296: Search For Messages

    RIM Confidential and Proprietary Information - Approved Third Parties Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry®...

  • Page 297: Do More With Your Message Search Results

    RIM Confidential and Proprietary Information - Approved Third Parties Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature.

  • Page 298: Troubleshooting: Search

    RIM Confidential and Proprietary Information - Approved Third Parties • To view a list of saved searches, click Recall. • To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press the key >...

  • Page 299: Sim Card

    RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1.

  • Page 300: Change Or Delete A Sim Card Contact

    RIM Confidential and Proprietary Information - Approved Third Parties Replace or merge contacts on your wireless service provider's contact backup server When you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.

  • Page 301: About Sim Card Security

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight a phone number. 4. Press the key > Edit SIM Phone Number. 5. Type a display name for the phone number. 6.

  • Page 302: Security

    RIM Confidential and Proprietary Information - Approved Third Parties Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password.
  • Page 303 RIM Confidential and Proprietary Information - Approved Third Parties Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

  • Page 304: Password Keeper

    RIM Confidential and Proprietary Information - Approved Third Parties Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
  • Page 305 RIM Confidential and Proprietary Information - Approved Third Parties Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3.

  • Page 306: About File Encryption

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked.

  • Page 307: About Encryption Keys

    RIM Confidential and Proprietary Information - Approved Third Parties • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6.

  • Page 308: Memory Cleaning

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.

  • Page 309: Certificate Basics

    RIM Confidential and Proprietary Information - Approved Third Parties View the icon for the memory cleaning application on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3.
  • Page 310 RIM Confidential and Proprietary Information - Approved Third Parties Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone.
  • Page 311 RIM Confidential and Proprietary Information - Approved Third Parties Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry®...

  • Page 312: Delete A Certificate

    RIM Confidential and Proprietary Information - Approved Third Parties View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3.
  • Page 313 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.

  • Page 314: Certificate Options

    RIM Confidential and Proprietary Information - Approved Third Parties • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
  • Page 315 RIM Confidential and Proprietary Information - Approved Third Parties Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4.

  • Page 316: Pgp Keys

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator.
  • Page 317 RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate or PGP key that is saved on your smartphone 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP® key. 3.
  • Page 318 RIM Confidential and Proprietary Information - Approved Third Parties Property Description Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key.
  • Page 319 RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1.

  • Page 320: Certificate Servers

    RIM Confidential and Proprietary Information - Approved Third Parties PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP® key. 4.

  • Page 321: Change Connection Information For A Certificate Server

    RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3.

  • Page 322: Delete A Certificate Server

    RIM Confidential and Proprietary Information - Approved Third Parties Delete a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4.

  • Page 323: Change The Refresh Rate For Certificate Revocation Lists

    RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password.

  • Page 324: Reject Certificate Revocation Lists From Unverified Crl Servers

    RIM Confidential and Proprietary Information - Approved Third Parties Reject certificate revocation lists from unverified CRL servers 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3.

  • Page 325: Import A Certificate From A Smart Card

    RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate from a smart card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the key >...
  • Page 326 RIM Confidential and Proprietary Information - Approved Third Parties To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon. 2.

  • Page 327: Vpn Settings

    RIM Confidential and Proprietary Information - Approved Third Parties 3. If necessary, change the User Authenticator field to Smart Card. 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks.

  • Page 328: Verify Security Software Manually

    RIM Confidential and Proprietary Information - Approved Third Parties 6. In the Password field, type a new password. 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN.
  • Page 329 RIM Confidential and Proprietary Information - Approved Third Parties If you have added third-party applications to your smartphone, your smartphone is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request.

  • Page 330: Turn Off A Prompt For A Third-Party Application Connection

    RIM Confidential and Proprietary Information - Approved Third Parties Turn on safe mode When you start your BlackBerry® smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1.
  • Page 331 RIM Confidential and Proprietary Information - Approved Third Parties Permission Description Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone. Browser Filtering Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser.

  • Page 332: Troubleshooting: Security

    RIM Confidential and Proprietary Information - Approved Third Parties Connection permissions for third-party applications Permission Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone. Bluetooth Set whether third-party applications can use Bluetooth®...
  • Page 333 RIM Confidential and Proprietary Information - Approved Third Parties My smartphone prompts me to make an emergency call when I type a password If your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password.

  • Page 334: Service Books And Diagnostic Reports

    RIM Confidential and Proprietary Information - Approved Third Parties Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry®...

  • Page 335: Set A Default Recipient For Diagnostic Reports

    RIM Confidential and Proprietary Information - Approved Third Parties • To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 333 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry®...

  • Page 336: Synchronization

    RIM Confidential and Proprietary Information - Approved Third Parties Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
  • Page 337 RIM Confidential and Proprietary Information - Approved Third Parties 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 81 Synchronize organizer data over the wireless network...
  • Page 338 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key >...

  • Page 339: Troubleshooting: Synchronization

    RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. •...
  • Page 340 RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 79 Synchronize organizer data over the wireless network, 208 I'm not receiving email messages from personal folders on my computer If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®...

  • Page 341: Accessibility Options

    RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.

  • Page 342: Hearing Aid Mode

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

  • Page 343: Tty Support

    RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 65 About hearing aid mode, 65 TTY support Depending on your wireless service provider, this feature might not be supported.

  • Page 344: Typing Accessibility Options

    RIM Confidential and Proprietary Information - Approved Third Parties Available voice commands Voice command Description "Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

  • Page 345: Type Text Using The Predictive Input Method

    RIM Confidential and Proprietary Information - Approved Third Parties Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the key on the keyboard.

  • Page 346: Calculator

    RIM Confidential and Proprietary Information - Approved Third Parties Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1.
  • Page 347 RIM Confidential and Proprietary Information - Approved Third Parties Glossary Wi-Fi An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. access point name blind carbon copy BlackBerry MDS BlackBerry®...
  • Page 348 RIM Confidential and Proprietary Information - Approved Third Parties DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS...
  • Page 349 RIM Confidential and Proprietary Information - Approved Third Parties LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
  • Page 350 RIM Confidential and Proprietary Information - Approved Third Parties A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
  • Page 351 RIM Confidential and Proprietary Information - Approved Third Parties Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...

  • Page 352: Legal Notice

    RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 353 RIM Confidential and Proprietary Information - Approved Third Parties DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON- INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED.
  • Page 354 RIM Confidential and Proprietary Information - Approved Third Parties or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
  • Page 355 NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Curve™ 9350 smartphone model number: RDS41CW, RDF31CW, RDT21CW, or RDZ21CW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
  • Page 356 RIM Confidential and Proprietary Information - Approved Third Parties This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road...

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