Scanning Difficulties; Software Difficulties - Brother MFC-L8600CDW User Manual

Copying difficulties (continued)
Difficulty
Vertical black line appears in
copies.
Copies are blank.

Scanning difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Network scanning does not work.
Cannot scan.

Software difficulties

Difficulty
Cannot install software or print.
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass
and the white bar and white plastic above them (see Cleaning the corona wires
on page 87 and Advanced User's Guide).
Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 39 or Using the scanner glass on page 40).
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
Try increasing the scanning resolution.
(Macintosh)
Make sure you downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
see Network difficulties on page 140.
Call your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Troubleshooting
139
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