Ford SUPER DUTY 2015 Owner's Manual page 358

Issue
I am having trouble
connecting my device.
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Issue
I received a text that I did
not activate Vehicle Health
Report.
Super Duty (), enUSA
SYNC
(If Equipped)
USB and media issues
Possible cause(s)
This may be a possible
device malfunction.
This is a device limitation.
· This is a phone-dependent
feature.
· The device is not
connected.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
· The file may be corrupted.
· The song may have copy-
right protection, which does
not allow it to play.
Possible cause(s)
· You did not activate your
account on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
355
Possible solution(s)
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device.
· Make sure that all song
details are populated.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
Possible solution(s)
· This is a free feature, but
you must first register online
to use it.