HP Pavilion g7 Maintenance And Service Manual
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HP Pavilion g7 Maintenance And Service Manual

HP Pavilion g7 Maintenance And Service Manual

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  • Page 1 HP Pavilion g7 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Display ..............................5 Top ............................... 6 Buttons and speakers ......................6 Keys ............................. 7 Lights ........................... 8 TouchPad ..........................9 Left side .............................. 10 Right side ............................11 Bottom components ...........................
  • Page 6 Optical drive ........................33 Hard drive .......................... 36 Memory module ......................... 38 WLAN module ........................41 Keyboard ........................... 43 Top cover ........................... 46 Speakers ..........................49 Power button board ......................50 TouchPad button board ..................... 52 TouchPad LED board ......................53 Display assembly .......................
  • Page 7 Restoring specific files ....................... 85 Restoring specific files using Windows Backup and Restore ......85 Recovering the original system using HP Recovery Manager ........... 85 What you need to know ..................85 Recovering using HP Recovery partition (select models only) ......86 Recovering using the recovery media ...............
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g7 Notebook PC Processors AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual...
  • Page 10 2048 MB total system memory (2048 MB × 1) Hard drives Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) thicknesses Customer-accessible Serial ATA (SATA) Supports HP 3D Drive Guard Supports the following single hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm ●...
  • Page 11 HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with switchable discrete memory only) ●...
  • Page 12 Category Description Support for the following batteries: ● 6-cell, 47 Whr, 2.20 Ah Li-ion battery ● 6-cell, 55 Whr, 2.55 Ah Li-ion battery (select models only) Supports fast charge Security Security cable slot Operating system Preinstalled: ● Windows 7® Professional 64 bit ●...

  • Page 13: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLAN devices. Internal microphone Records sound. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam >...

  • Page 14: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP User Guide. Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 15: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows applications key Displays a shortcut menu for items beneath the cursor.

  • Page 16: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 17: Touchpad

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 18: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 19: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 2.0 port Connects an optional USB 2.0 compatible device. ● AC adapter light White: The AC adapter is connected and the battery is charged.

  • Page 20: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. Item Description Function Product name This is the model name for the computer. Serial number This is an alphanumeric identifier that is unique to each product. Product part number This number provides specific information about the product's hardware components.

  • Page 22: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number 43.9 cm (17.3 in), HD+, LED, SVA BrightView display assembly: The display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subcomponents on page Keyboard with black finish (includes keyboard cable): ●...
  • Page 24 Item Component Spare part number System board (includes replacement thermal material): ● For use only with computer models equipped with UMA video memory 683029-001 ● For use only with computer models equipped with 2 GB of dedicated switchable 683031-001 discrete video memory ●...
  • Page 25 Item Component Spare part number ● 160 GB, solid state drive 683297-001 Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and 682745-001 two bumpers) (19) Memory modules (two, DDR3-1600 MHz, PC3-12800): ● 4 GB 641369-001 ● 2 GB 652972-001 (20)

  • Page 26: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 682741-001 Webcam/microphone module 680577-001 Display Hinge Kit (includes left and right display hinges and brackets) 682746-001 43.9 cm (17.3 in), HD+, LED, SVA BrightView display panel 682755-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 682735-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone 682743-001...

  • Page 27: Mass Storage Devices

    Mass storage devices Item Component Spare part number Optical drive (includes bezel and bracket): ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 ● DVD±RW Super Multi Double-Layer Combination Drive 682749-001 Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable): ●...

  • Page 28: Miscellaneous Parts

    609940-001 equipped with a graphics subsystem with switchable discrete memory only) ● 65 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics 609939-001 subsystem with UMA memory only) Power cord (3-pin, black, 1.83 m): ●...
  • Page 29 Spare part number Description 633252-001 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634250-001 750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634925-001 500 GB, 7200 rpm hard drive (9.5 mm (0.37 in) ×...
  • Page 30 Spare part number Description 682746-001 Display Hinge Kit (includes left and right display hinges and brackets) 682747-001 Display hinge covers (2) 682748-001 Keyboard with black finish for use in the United States (includes cable) 682748-031 Keyboard with black finish for use in the United Kingdom (includes cable) 682748-041 Keyboard with black finish for use in Germany (includes cable) 682748-051...
  • Page 31 Spare part number Description 682761-001 Top cover, ruby red (modern mesh pattern) includes TouchPad 682762-001 Top cover, winter blue (modern mesh pattern), includes TouchPad 682763-001 Top cover, sparkling black (includes TouchPad) 683027-001 Heat sink for use only with computer models equipped with UMA video memory 683028-001 Heat sink for use only with computer models equipped with switchable discrete video memory 683029-001...

  • Page 32: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 34 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 38: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 39: Battery

    Battery Description Spare part number 6-cell, 55 Whr, 2.55 Ah Li-ion battery 593554-001 6-cell, 47 Whr, 2.20 Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Service Door

    Service door Description Spare part number Plastics Kit (contains the service door) 682754-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 41: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 682749-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 42 Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. Chapter 4 Removal and replacement procedures...
  • Page 43 Insert a straightened paper clip into the release access opening (1) in the bezel. Press the release tab (2) and remove the bezel from the tab side (3). Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001...
  • Page 45 Lift the hard drive at an angle (2), and then remove the hard drive (3). Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive.

  • Page 46: Memory Module

    Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
  • Page 47 Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 48 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

  • Page 49: Wlan Module

    WLAN module Description Spare part number Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combination Adapter 657325-005 Qualcomm Atheros AR 9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 4.0 655795-005 Combination Adapter (select models only) Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 670691-001...
  • Page 50 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 51: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard with black finish for use in the Adriatic Region 682748-BA1 Keyboard with black finish for use in Belgium 682748-A41 Keyboard with black finish for use in Canada 682748-DB1 Keyboard with black finish for use in the Czech Republic and Slovakia 682748-FL1...
  • Page 52 Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Turn the computer right-side up with the front toward you and open the display. Stand the computer on its left side. Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 53 Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 54: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple (modern mesh pattern) 682760-001 Ruby red (modern mesh pattern) 682761-001 Sparkling black 682763-001 Winter blue (modern mesh pattern) 682762-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 55 Remove the top cover: Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable Remove the three Phillips M2.5 x 6.5 screws under the keyboard: Close the computer. Turn the computer upside down, with the front toward you.
  • Page 56 Remove the 15 Phillips M2.5 x 7.0 screws that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer. Lift the left edge of the top cover (1) until the left side disengages from the base enclosure. Remove the top cover (2) at an angle.

  • Page 57: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 682759-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Power Button Board

    Lift the speakers (4) to remove them from the top cover. Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 682751-001 Before removing the power button board, follow these steps: Shut down the computer.
  • Page 59 Remove the power button board and cable. Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 60: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 682753-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Touchpad Led Board

    Carefully invert the TouchPad button board (1). Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
  • Page 62 Lift the TouchPad LED board on the right front corner (2) up and away from the top cover. Remove the TouchPad LED board and cable. Reverse this procedure to install the TouchPad LED board and cable. Chapter 4 Removal and replacement procedures...

  • Page 63: Display Assembly

    Display assembly Description Spare part number 43.9 cm (17.3 in), HD+, LED, SVA BrightView display panel 682755-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 682735-001 Display bezel 682741-001 Display enclosure: ● Bright purple (modern mesh pattern) 682736-001 ●...
  • Page 64 Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display and other computer components.
  • Page 65 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 66 Disconnect the webcam/microphone cable (2) from the webcam/microphone module. Remove the webcam/microphone module. If it is necessary to replace the hinge covers: The hinge covers are held in place by the same screws as the previously removed bezel. Using a small tool to pry, remove the hinge covers. Chapter 4 Removal and replacement procedures...
  • Page 67 If it is necessary to replace the display panel: Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
  • Page 68 If it is necessary to replace the display hinges: Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). If it is necessary to replace the display panel cable: Release the adhesive (1) on the display enclosure shielding that secures the display panel cable to the display enclosure.

  • Page 69: Optical Drive Cable

    If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Remove the wireless antenna cables and transceivers.
  • Page 70 Remove the keyboard (see Keyboard on page 43). Remove the top cover (see Top cover on page 46). Remove the optical drive cable: Disconnect the optical drive cable (1) from the system board. Release the optical drive cable (2) from the clips built into the base enclosure. Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive connector to the base enclosure.

  • Page 71: Usb Board

    USB board Description Spare part number USB board (includes cable) 682752-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Power Connector

    Power connector Description Spare part number Power connector (includes cable) 682744-001 Before removing the power connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: System Board

    System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number For use only with computer models equipped with UMA video memory 683029-001 For use only with computer models equipped with 2 GB of dedicated switchable discrete video 683031-001 memory For use only with computer models equipped with 1 GB of dedicated switchable discrete video...
  • Page 74 Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle.

  • Page 75: Rtc Battery

    RTC battery Description Spare part number RTC battery 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink for use only with computer models equipped with switchable discrete video memory 683028-001 Heat sink for use only with computer models equipped with UMA video memory 683027-001 680551-001 NOTE:...
  • Page 77 Remove the fan and heat sink (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
  • Page 78 Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink. Chapter 4 Removal and replacement procedures...

  • Page 79: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Processor

    Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 81 Remove the service door (see Service door on page 32). Remove the optical drive (see Optical drive on page 33). Remove the hard drive (see Hard drive on page 36). Remove the keyboard (see Keyboard on page 43). Remove the top cover (see Top cover on page 46).

  • Page 82: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 83: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 84 To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.

  • Page 85: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 41.2 cm 16.23 in Depth 26.74 cm 10.5 in Height (front to back) 3.11 cm to 3.68 cm 1.23 in to 1.45 in Weight: 2.98 kg 6.57 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –...

  • Page 86: 43.9 Cm (17.3 In) Display Specifications

    43.9 cm (17.3 in) display specifications Metric U.S. Dimensions Height 23.3 cm 9.2 in Width 39.9 cm 15.7 in Diagonal 43.9 cm 17.3 in Number of colors 262 K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits) (typical) Backlight Total power consumption (varies by display) 5.3 W (max)

  • Page 87: Solid State Drive Specifications

    Solid state drive specifications Performance Sequential read (maximum) 270 MB/s Sequential write (maximum) 165 MB/s Characteristics Interface SATA revision 2.6 Flash type Multi-Level Cell (MLC) NAND Flash capacity 160 GB Features ATA Security; ATA8-ACS; SATA 2.6; Device Initiated Power Management (DIPM) Environmental specifications Operating temperature 0°C to +70°C (32°F to 158°F)
  • Page 88 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode Chapter 6 Specifications...

  • Page 89: Bd Rom Dvd±R/Rw Super Multi Double-Layer Drive Specifications

    BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM...

  • Page 90: Backing Up, Restoring, And Recovering

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 91: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 85 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 92: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 93: Restore And Recovery

    Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 94: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware- related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 95 To change the boot order for a recovery flash drive: Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...

  • Page 96: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 97: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 98 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 99: Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 100: Index

    Index buttons display enclosure AC adapter 11 left TouchPad 9 spare part numbers 21 AC adapter, spare part numbers optical drive eject 11 display enclosure, spare part power 6 numbers 18, 55 action keys right TouchPad 9 Display Hinge Kit, spare part identifying 7 TouchPad on/off 9 number 18, 22, 55, 60...
  • Page 101 19, 36 spare part number 18, 22, 55, ports memory module external monitor 10 product description 1 HP Recovery Manager 85 HDMI 10 removal 38 USB 2.0 11 spare part numbers 17, 21, 38 USB 3.0 10...
  • Page 102 85 Blu-ray Disc (BD) ROM and recovery 85 DVD±R/RW SuperMulti vents, identifying 10, 12 HP Recovery Manager 85 Double-Layer Drive 81 video, product description 2 recovery discs 82 computer 77 recovery media 82 display 78...
  • Page 103 webcam/microphone module removal 57 spare part number 18, 21, 55, Windows applications key, identifying 7 Windows Backup and Restore restoring files 85 Windows logo key, identifying 7 wireless antenna locations 5 removal 61 spare part number 18, 21, 55, wireless light 8 wireless module compartment, identifying 12 wireless, product description 2...

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