HP Pavilion g7-1101er Maintenance And Service Manual
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HP Pavilion g7-1101er Maintenance And Service Manual

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HP Pavilion g7 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion g7-1101er

  • Page 1 HP Pavilion g7 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................9 Top ............................10 Button ........................10 Keys ........................11 Lights ........................12 TouchPad ....................... 13 Display ..........................14 Front ............................. 15 Left side ..........................15 Right side ..........................16 Bottom ..........................
  • Page 6 Electrostatic discharge damage ..............42 Packaging and transporting guidelines ........44 Component replacement procedures ..................46 Service tag ......................46 Computer feet ......................47 Battery ........................47 Optical drive ......................49 Hard drive ......................51 RTC battery ......................53 Memory module ...................... 54 WLAN module ......................
  • Page 7 6 Specifications ....................... 106 Computer specifications ......................106 17.3-inch display specifications ..................... 107 Hard drive specifications ...................... 108 7 Backup and recovery ....................109 Restore ..........................109 Creating restore media ......................110 Performing a system restore ....................111 Restoring using the dedicated recovery partition (select models only) ......111 Restoring using the restore media ................
  • Page 8 viii...

  • Page 9: Product Description

    AMD processor Intel processor √ √ Product Name HP Pavilion g7 Notebook PC √ Processors AMD Fusion E-450 1.65-GHz processor (dual core, 18 W) √ AMD A8-3500M 2.40-GHz processor (1.5- GHz FSB, 4.0-MB L2 cache, quad core, 35 W) √...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ AMD Phenom II P650 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, triple core, 25 W) √ AMD Phenom II P960 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, quad core, 25 W) √...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Intel Core i3-370M 2.40-GHz processor (3.0- MB L3 cache, dual core, 35 W) √ Intel Pentium B950 TJ85 2.10-GHz processor (2.0-MB L3 cache, dual core 35 W) √...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Switchable discrete graphics: ● ATI Mobility Radeon HD 6470M with 1024-MB of discrete video memory (128-MB × 16 DDR3 @ 900 MHz × 4 PCs), 64-bit S3 package, muxless switchable ●...
  • Page 13 HD audio √ √ HP-branded Altec/Lansing speakers √ √ Supports Microsoft Premium requirements √ √ HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second √ √ Ethernet Integrated 10/100 network interface card (NIC) √ √...
  • Page 14 ● Intel Centrino Advanced-N 6230 ● Intel Centrino Wireless-N 1000 √ √ External media HP Multi-Format Digital Media Reader card supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ●...
  • Page 15 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● √ √ Ports 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1080p, 1920 ×1200 @ 60Hz and 1920 ×1200 @ 60Hz in DVI mode ●...
  • Page 16 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Preinstalled: ● Windows 7 Home Basic (64-and 32-bit) ● Windows 7 Home Premium (64-and 32- bit) ● Windows 7 Professional (64-and 32-bit) ● Windows 7 Starter 32-bit ●...

  • Page 17: External Component Identification

    External component identification...

  • Page 18: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Chapter 2 External component identification...

  • Page 19: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 20: Lights

    Lights Item Component Description ● TouchPad light Amber: the TouchPad is off. ● Off: the TouchPad is on. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: the computer is on. ●...

  • Page 21: Touchpad

    TouchPad Item Component Description ● TouchPad light Amber: the TouchPad is off. ● On: the TouchPad is on. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 22: Display

    Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam.

  • Page 23: Front

    Front Component Description Speakers (2) Produce sound. Left side Item Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Right Side

    Item Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card ● MultiMediaCard Drive light Blinking white: the hard drive is being accessed. ●...

  • Page 25: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Serial number (s/n) This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n) This number provides specific information about the product's hardware components.

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Component Spare part number 17.3-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) In butter gold finish 640223-001 In charcoal gray finish 640226-001 In luminous rose finish 640225-001 In ocean drive finish 640224-001 In Pacific blue finish...
  • Page 29 Item Component Spare part number For use in Turkey 640208-141 For use in the United Kingdom 640208-031 For use in the United States 640208-001 Keyboard in silver finish For use in Belgium 647630-A41 For use in Bulgaria (for use only with computer models equipped with an 647630-261 AMD processor) For use in Canada...
  • Page 30 Item Component Spare part number In Pacific blue finish 641399-001 In pearl pink finish 641406-001 In pewter finish 641405-001 In Sonoma red finish 640193-001 In sweet purple finish 641400-001 Power button board (includes cable) 640212-001 TouchPad LED board (includes cable) 640213-001 TouchPad button board (includes cable) 640214-001...
  • Page 31 Item Component Spare part number For use only with computer models equipped with an AMD Athlon, Phenom, Turion, or 638855-001 V-series processor and a graphics subsystem with 1024-MB of discrete video memory For use only with computer models equipped with an AMD Athlon, Phenom, Turion, or 638854-001 V-series processor and a graphics subsystem with 512-MB of discrete video memory For use only with computer models equipped with an AMD Athlon, Phenom, Turion, or...
  • Page 32 Item Component Spare part number AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, 616343-001 dual core, 25 W) AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ 635496-001 sec, quad core, 35 W) AMD Phenom II N870 2.30-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/ 635495-001 sec, triple core, 35 W) AMD Phenom II N850 2.20-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/...
  • Page 33 Item Component Spare part number Intel Pentium B940 TJ85 2.00-GHz processor (2.0-MB L3 cache, dual core 35 W) 653337-001 Intel Pentium P6200 2.13-GHz processor (3.0-MB L3 cache, dual core, 35 W) 625831-001 Intel Pentium P6300 2.26-GHz processor (3.0-MB L3 cache, dual core, 35 W) 635500-001 (15) Fan (includes replacement thermal material)
  • Page 34 Item Component Spare part number (20) RTC battery (includes cable and double-sided tape) 637193-001 (21) Hard drive (2.5-in, 7.0-mm, SATA, does not include hard drive connector cable, isolators, or shield): For use with all computer models: 750-GB, 5400-rpm 644351-001 640-GB, 5400-rpm 637312-001 500-GB, 7200-rpm 644685-001...

  • Page 35: Cable Kit

    Item Component Spare part number Realtek RTL8191SE 802.11b/g/n 1×1 WiFi Adapter 640926-001 Realtek 8188BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter 602993-001 For use only with computer models equipped with an Intel processor: Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter 518436-001 Intel Centrino Advanced-N 6230 631956-001...

  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 640204-001 Display hinge covers (2) 643698-001 Webcam/microphone module 637197-001 17.3-in, HD, LED, BrightView display panel 641395-001 Display Hinge Kit (includes left and right display hinges and brackets) 640207-001 Display Cable Kit (includes display panel cable and webcam/microphone 640205-001 module cable) Antenna Kit (includes left and right wireless antenna cables and transceivers)
  • Page 37 Item Component Spare part number Display enclosure: In butter gold finish 640197-001 In charcoal gray finish 640200-001 In luminous rose finish 640199-001 In ocean drive finish 640198-001 In Pacific blue finish 640195-001 In pearl pink finish 640202-001 In pewter finish 640201-001 In Sonoma red finish 640194-001...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (2.5-in, 7.0-mm, SATA, does not include hard drive connector cable, isolators, or shield): For use with all computer models: 750-GB, 5400-rpm 644351-001 640-GB, 5400-rpm 637312-001 500-GB, 7200-rpm 644685-001 320-GB, 7200-rpm 645089-001 320-GB, 5400-rpm 645086-001...

  • Page 39: Miscellaneous Parts

    Optical drive bay space saver (not illustrated) 659617-001 Miscellaneous parts Component Spare part number HP Smart AC adapter 90-W PFC RC V HP Smart AC adapter 609940-001 65-W RC V HP Smart AC adapter 609939-001 Power cord (3-pin, black, 1.83-m): For use in Denmark...

  • Page 40: Sequential Part Number Listing

    605560-005 Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter 609939-001 65-W RC V HP Smart AC adapter for use only with computer models equipped with an AMD processor 609940-001 90-W PFC RC V HP Smart AC adapter for use with all computer models...
  • Page 41 Spare part number Description 616333-001 AMD V140 2.30-GHz processor (512-KB L2 cache, 1066-MHz 3.2-GT/sec, single core, 25 W; includes replacement thermal material) 616343-001 AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W; includes replacement thermal material) 616345-001 AMD Phenom II N850 2.20-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W;...
  • Page 42 Spare part number Description 635496-001 AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec, quad core, 35 W; includes replacement thermal material) 635500-001 Intel Pentium P6300 2.26-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material) 636370-001 System board for use only with computer models equipped with an Intel processor, HM55 chipset, and a graphics subsystem with UMA video memory (includes replacement thermal material)
  • Page 43 Spare part number Description 638856-001 System board for use only with computer models equipped with an AMD Athlon, Phenom, Turion, or V-series processor and a graphics subsystem with UMA video memory (includes replacement thermal material) 639444-001 Hard Drive Hardware Kit (includes front and rear isolators and shield) 639455-001 Rubber Feet Kit (includes 4 rubber feet) 639460-001...
  • Page 44 Spare part number Description 640208-061 Keyboard in black finish for use in Italy (includes keyboard cable) 640208-071 Keyboard in black finish for use in Spain (includes keyboard cable) 640208-121 Keyboard in black finish for use in Canada (includes keyboard cable) 640208-131 Keyboard in black finish for use in Portugal (includes keyboard cable) 640208-141...
  • Page 45 Spare part number Description 640223-001 17.3-in, HD, LED, BrightView display assembly in butter gold finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 640224-001 17.3-in, HD, LED, BrightView display assembly in ocean drive finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 640225-001 17.3-in, HD, LED, BrightView display assembly in luminous rose finish (includes webcam, two microphones, and wireless antenna transceivers and cables)
  • Page 46 Spare part number Description 645091-001 250-GB, 7200-rpm hard drive (2.5-in, 7.0-mm, SATA, does not include hard drive connector cable, isolators, or shield) 647626-001 System board for use only with computer models equipped with the AMD RS880MD chipset, an AMD processor, and a graphics subsystem with 512-MB of discrete video memory (includes replacement thermal material) 647627-001 System board for use only with computer models equipped with the AMD RS880MD chipset, an...
  • Page 47 Spare part number Description 649949-001 System board for use only with computer models equipped with the AMD A60M chipset, an AMD processor, and a graphics subsystem with 512-MB of discrete video memory (includes replacement thermal material) 649950-001 System board for use only with computer models equipped with the AMD A60M chipset, an AMD processor, and a graphics subsystem with 1024-MB of discrete video memory (includes replacement thermal material) 649952-001...
  • Page 48 Spare part number Description 654119-001 Heat sink for use only with computer models equipped with the Intel HM65 or HM55 chipset, an Intel processor, and a graphics subsystem with discrete video memory (includes replacement thermal material) 654120-001 Heat sink for use only with computer models equipped with the Intel HM65 or HM55 chipset, an Intel processor, and a graphics subsystem with UMA video memory (includes replacement thermal material) 657325-001...

  • Page 49: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 53 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 51 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 55: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 639455-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001...
  • Page 56 Remove the battery (3) from the computer. To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Chapter 4 Removal and replacement procedures...

  • Page 57: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive 640210-001 and 659878-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 640209-001 and 659877-001 Optical drive bay space saver...
  • Page 58 Remove the optical drive (2) by sliding it out of the optical drive bay. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 59: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, isolators, or shield. The hard drive connector cable, isolators, and shield are included in the Hard Drive Hardware Kit, spare part number 639444-001. The hard drive connector cable is included in the Cable Kit, spare part number 640206-001.
  • Page 60 Lift the front edge of the hard drive (2) until it rests at an angle. Remove the hard drive. If it is necessary to replace the hard drive connector cable (1), the hard drive isolators (2), or the shield (3) from the hard drive, remove and replace the components. Reverse this procedure to reassemble and install the mass storage device.

  • Page 61: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Memory Module

    Memory module Description Spare part number 4-GB (DDR3, 10600, 1333-MHz) 621569-001 2-GB (DDR3, 10600, 1333-MHz) 621565-001 1-GB (DDR3, 10600, 1333-MHz) 639736-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Wlan Module

    WLAN module Description Spare part number For use on all computer models: Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter 600370-001 (BT3.0+HS ready) Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001 Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter 630705-001 (BT3.0+HS ready) For use only with computer models equipped with an AMD processor:...
  • Page 64 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the Phillips PM2.5×6.0 screw (2) that secures the WLAN module to the system board.

  • Page 65: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Description Spare part number Keyboard in black finish: For use in Belgium 640208-A41 For use in the Netherlands 640208-B31 For use in Bulgaria (for use only with 640208-261 For use in Portugal 640208-131...
  • Page 66 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 67 Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest.
  • Page 68 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 69: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description Spare part number In butter gold finish 641401-001 In charcoal gray finish 641404-001 In luminous rose finish 641403-001 In ocean drive finish 641402-001 In Pacific blue finish 641399-001 In pearl pink finish 641406-001...
  • Page 70 Remove the 12 Phillips PM2.5×7.0 screws that secure the top cover to the computer. Remove the two Phillips PM2.5×7.0 screws (1) in the hard drive bay and the three Phillips PM2.5×6.0 screws (2) in the battery bay that secure the top cover to the computer. Turn the computer right-side up, with the front toward you.
  • Page 71 Remove the Phillips PM2.5×6.0 screw (1) that secures the top cover to the computer. Lift the rear edge of the top cover (2) until the left and right sides disengage from the base enclosure. Remove the top cover (3). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 72: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 640212-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 Remove the power button board and cable by sliding the board up and to the right at an angle (4). Reverse this procedure to install the power button board and cable. Component replacement procedures...

  • Page 74: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 640214-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Touchpad Led Board

    Lift the rear edge of the TouchPad button board (6) until it is released from the clips built into the top cover. Remove the TouchPad button board and cable. Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description Spare part number...
  • Page 76 Remove the TouchPad LED board and cable: Turn the top cover upside down, with the front toward you. Release the ZIF connector (1) to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Release the TouchPad LED board cable from the clip (3) built into the top cover.

  • Page 77: Bluetooth Module

    Bluetooth module NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number Bluetooth module 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 602538-001. Before removing the Bluetooth module and cable, follow these steps: Shut down the computer.
  • Page 78 Release the clips (2) built into the base enclosure that secure the Bluetooth module, and then remove the module (3) from the clips. If it is necessary to replace the Bluetooth module cable, disconnect the cable from the Bluetooth module and replace it. Chapter 4 Removal and replacement procedures...

  • Page 79: Speakers

    Reverse this procedure to install the Bluetooth module and cable. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 641396-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 80: Led Board

    Reverse this procedure to install the speakers. LED board Description Spare part number LED board 640215-001 Before removing the LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Remove the LED board and cable by sliding the board (5) up and to the right at an angle. Reverse this procedure to install the LED board and cable. Component replacement procedures...

  • Page 82: Usb Board

    USB board Description Spare part number USB board (includes cable) 640211-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 83: Power Connector Cable

    Remove the USB board (4) and cable. Reverse this procedure to install the USB board. Power connector cable Description Spare part number Power connector cable 641394-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the power connector cable: Disconnect the power connector cable (1) from the system board. Release the power connector cable (2) from the clips (3) built into the base enclosure. Remove the power connector (4) from the clip (5) built into the base enclosure. Reverse this procedure to install the power connector cable.

  • Page 85: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number For use only with computer models equipped with an AMD processor: Equipped with an AMD Fusion E-450 1.65-GHz processor (dual core, 18 W) and a graphics 660773-001 subsystem with UMA video memory...
  • Page 86 Description Spare part number Equipped with an Intel Core i3-370M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W), the 654117-001 HM55 chipset, and a graphics subsystem with 1024-MB of discrete video memory Equipped with an Intel Core i3-370M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W), the 654118-001 HM55 chipset, and a graphics subsystem with UMA video memory Before removing the system board, follow these steps:...
  • Page 87 Remove the Philllips PM2.5×7.0 screw (5) that secures the system board to the base enclosure. Disconnect the power connector cable (1) from the system board. Release the ZIF connector to which the USB board cable is attached, and then disconnect the USB cable (2) from the system board.
  • Page 88 Remove the system board (2) by sliding it up and to the right at an angle. NOTE: System boards for use with computer models equipped with an AMD processor have the Southbridge chip located on the bottom of the board. A thermal pad is used on the Southbridge chip (1) and the base enclosure heat sink (2) that services it.

  • Page 89: Optical Drive Cable

    Reverse this procedure to install the system board. Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 640206-001. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: Shut down the computer.
  • Page 90 Release the clips (3) built into the base enclosure that secure the optical drive connector, and then release the connector (4) from the clips. Remove the optical drive connector and cable. Reverse this procedure to install the optical drive connector and cable. Chapter 4 Removal and replacement procedures...

  • Page 91: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number 639460-001 Heat sink: For use only with computer models equipped with an AMD processor: For use only with computer models equipped with the AMD A60M chipset and a graphics subsystem 649953-001 with discrete video memory...
  • Page 92 Before removing the fan and heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 93 Remove the fan and heat sink (4). NOTE: The following illustration shows the fan and heat sink being removed from a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. NOTE: The following illustration shows the fan and heat sink being removed from a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
  • Page 94 Disconnect the fan cable (1) from the system board. Loosen the captive screws (2) that secure the fan and heat sink to the system board. (Computer models equipped with an AMD processor have three captive screws. Computer models equipped with an Intel processor have four captive screws.) NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to...
  • Page 95 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, fan, heat sink, processor, and system board spare part kits. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001.
  • Page 96 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. ● Thermal paste is used on the processor (1) and Northbridge chip and the heat sink section (2) that services them ●...
  • Page 97 If it is necessary to replace the fan: Remove the two Phillips PM2.0×3.0 screws (1) that secure the fan to the heat sink. Release the two clips (2) that secure the fan to the heat sink. Remove the fan (3) from the heat sink. Reverse this procedure to reassemble and install the fan and heat sink.

  • Page 98: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 653350-001 AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 653349-001...
  • Page 99 Description Spare part number Intel Core i5-480M 2.66-GHz (SC turbo up to 2.93-GHz) processor (3.0-MB L3 cache, dual core, 634693-001 35 W) Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) 653340-001 Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) 653339-001 Intel Core i3-2310M 2.10-GHz processor (3.0-MB L3 cache, dual core, 35 W) 638037-001...
  • Page 100 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an AMD processor.

  • Page 101: Display Assembly

    Reverse this procedure to install the processor. Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description Spare part number 17.3-in, HD, LED, BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) In butter gold finish 640223-001...
  • Page 102 Remove the display assembly: Disconnect the display panel cable (1) from the system board. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 103 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two crew covers (1) and the two Phillips PM2.5×6.0 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Display Screw Kit, spare part number 640218-001.
  • Page 104 Disconnect the webcam/microphone module (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 637197-001. If it is necessary to replace the hinge covers: Remove the two Phillips PM2.5×6.0 (1) screws that secure the hinge covers to the display enclosure.
  • Page 105 If it is necessary to replace the display panel: Remove the four Phillips PM2.5×6.0 screws that secure the display panel to the display enclosure. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure.
  • Page 106 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 641395-001.
  • Page 107 Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 640207-001. If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.
  • Page 108 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 640192-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 109: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 110: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 111: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 112: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 113: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 114: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 26.8 cm 10.6 in Width 41.2 cm 16.2 in Height 3.1 to 3.7 cm 1.2 to 1.5 in Weight 2.97 kg 6.55 lb Input power Operating voltage 18.5 V dc @ 3.5 A -65 W or 19.0 V dc @ 4.74 A -90 W Operating current 3.5 or 4.74 A Temperature...

  • Page 115: 17.3-Inch Display Specifications

    17.3-inch display specifications Metric U.S. Dimensions Height 21.7 cm 8.54 in Width 38.4 cm 15.12 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 180 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 ×...

  • Page 116: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 and 7.0 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 110 g...

  • Page 117: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 118: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 119: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 120: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 121: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 122: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 123: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 124: Power Cord Set Requirements

    Power cord set requirements the wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC the 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 125: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI the Netherlands KEMA Norway NEMKO the People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 126: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations.
  • Page 127 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 128 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 129 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 130 Remove the backlight frame from the display panel. WARNING! the backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
  • Page 131 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display...

  • Page 132: Index

    Index Bluetooth module cable display AC adapter light 16 removal 70 components 14 AC adapter, spare part numbers spare part number 22, 32, 69 specifications 107 31, 32 bottom components 17 subcomponents 28 Action keys 11 button components 10 display assembly antenna buttons removal 93...
  • Page 133 heat sink electrostatic discharge 42 removal 83 mass storage device equipment guidelines 45 spare part numbers 25, 35, precautions 42 esc key 11 37, 39, 40, 83 removal 51 Ethernet, product description 5 hinge spare part numbers 30, 51 external media cards, product removal 98 memory module description 6...
  • Page 134 HDMI 15 tools required 41 monitor port 15 recycling top cover product description 7 battery 118 removal 61 USB 15, 16 display 118 spare part numbers 21, 35, power button 10 removal/replacement 37, 61 power button board preliminaries 41 TouchPad button 13 removal 64 procedures 46 TouchPad button board...

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