Configuration Utility Problems; Powerline Problems - ZyXEL Communications PLA4231 User Manual

Chapter 14 LEDs and Troubleshooting
If your powerline network is using electrical wiring (not coaxial cable), check you do not have a
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power meter between powerline adapters. Powerline signals cannot pass this.
The POWER and HomePlug light blink at the same time.
• You have pressed the RESET/ENCRYPT button for more than three seconds. Try setting up a
connection again, this time pressing the RESET/ENCRYPT buttons on both devices for less than
three seconds.

14.3 Configuration Utility Problems

The PLA42xx Series Configuration Utility displays an error during installation.
• Make sure your computer is using Windows XP or Windows Vista (32-bit) operating system. At
the time of writing, this is the only compatible operating system for the configuration utility.
The PLA42xx Series Configuration Utility does not display all or any of my devices.
• Inspect the LEDs on your PLA4231 and make sure that the ETHERNET and HomePlug LEDs are
on or blinking. See
• Check all ZyxEL HomePlug AV devices on your network have the latest firmware installed. The
latest utility cannot communicate with PLA4231s using earlier versions of the firmware. Go to
Section 5.4 on page 37
firmware.
• Check you are using the latest version utility. Earlier version utilities cannot communicate with
PLA4231s using the latest firmware. If you do not have the latest utility, download it from the
ZyXEL website.
• If the device is not a ZyXEL device, then the DAK and Network Name will be greyed out.
• If you are running another tool such as the Firmware Detection Tool, the Utility will not detect
your local device.

14.4 Powerline Problems

The signal on my powerline network is weak.
Your powerline adapters may be connected to electrical surge protectors. Connect them to standard
1
power outlets.
102
Section 14.1 on page 99
or Section 13.6 on page 94
for troubleshooting LED related problems.
for instructions on installing the latest
PLA4231 User's Guide