Hybrid Systems - Toshiba Strata DK424 Competitive Notes

Innings ACD does not support DNIS. The Strata DK424 ACD enables incoming DNIS telephone numbers
to be assigned DNIS names which will display on ringing agent telephones. DNIS calls can be routed to
unique ACD groups for each DNIS number. Each DNIS number can be routed to different destinations
during Day/Day2/Night mode.
Innings does not support Work Unit Codes. The Strata DK424 ACD enables an agent to tag a current call
for tracking purposes. Work unit information is output to SMDR and to Insight DK for reporting.
Innings does not support user-definable reports. Insight DK enables users to generate reports with
information and statistics on individual agents, ACD groups, or the system status. The user can select from
over 100 different data elements to design their own custom reports.
Innings reports must be run manually on demand since they do not support auto scheduled report printing.
Insight DK provides the convenience of generating reports on demand, or can be scheduled for automatic
printing at designated times.
Innings does not provide Forecast Reports. The Insight DK Plus Forecasting reports help supervisors
project CO line usage and staffing requirements by comparing actual data over a time period to projected
data parameters they set. This type of "what if" analysis helps determine what the work load and resource
requirements would be under certain conditions.
Innings does not produce a overflowed calls report. Insight DK uses overflow information to determine
under-staffing and over-staffing conditions by summarizing the calls to the group and primary and
secondary traffic for comparison purposes.
Innings does not produce quarterly or annual reports, limiting reporting flexibility. Insight DK uses flexible
Profile Reports allowing time intervals of any number of, minutes, hours, days and weeks.

Hybrid Systems

Capacities
Agent Groups
Agent ID Codes
Agents per Group
Agents per System
Maximum Active Agents
Announcements per Group
Supervisors per Group
Supervisors per System
Maximum Trunk Lines
Maximum Stations
System Port Capacity
ACD Integrated or PC Software
MIS Integrated or PC Software
Supervisor CRT Terminals
8
Historical Data Storage
ACD Features
After Call Work Time
Agent Login/Logout
Login/Logout Any Phone
Login Multiple Groups
Agent Unavailable
Automatic Disconnect Timer
Automatic Release of Hold
Call Distribution Flexibility
Route to Most Idle
Route to Next Available
Call Monitoring (Supv.)
Caller ID
Dialed Number ID Service
Electronic Wallboard Connection
Help/Emergency Key
LAN Wallboard-type PC Display
INA=Information not available
Strata DK424 ACD/MIS Feature Comparison 5/99
Toshiba Comdial Executone
DK424 Impact 560 IDS 648
16 16 15/25
256 250 200
240 48 500
240 250 500
Traffic Dep. 48 Traffic Dep.
3 4 3
1 1 1
16 16 7
3
200 64/240 636
336 480 636
424 560 648
3
Int PC Int
PC PC Int
7
16+ 1 7
1 year 30 days+ 1 mo./1 yr.
Std Std Std
Std Std Std
Std INA N/A
7
Limited Std Std
Std Std Std
Std N/A N/A
Std Std N/A
Std N/A N/A
Std Std Std
Std N/A N/A
Std Std Std
Opt Opt Opt
Opt N/A Std
Opt N/A Opt
Std Std Std
Opt N/A N/A
Iwatsu InterTel
ADIX Axxess
1
60 50
400 1000
150 250
150 250
150 Traffic Dep.
INA INA
3 No Limit
30 50
200 224
400 448
448 512
Int PC
5 5
PC PC
15 15
1
1 year 1 year
Std Std
Std Std
Std Std
Std Std
Std Std
N/A N/A
Std N/A
N/A Std
Std Std
N/A Std
Std Std
N/A Opt
Opt Opt
Opt Opt
Std Opt
Opt Opt
Lucent Nitsuko Nortel
Legend 384i Norstar
2
4 8 24
60 N/A 240
2
28 144 80
2
28 144 80
2
28 Traffic Dep. 80
1 2 72
1 1 1
2
1 8 24
80 128 120
200 256 192
224 384 272
4
PC Int PC
6 4
PC Int/PC PC
2
1 8 5
6
93 days 1 year 90 days+
Std N/A Std
Std Std Std
N/A N/A Std
N/A N/A Std
Std Std Std
N/A N/A N/A
Std Std Std
INA N/A Std
Std Std Std
INA N/A Std
Std Std Std
Opt N/A Opt
Std Opt (T1) N/A
N/A Opt Opt
Std Std Std
4
N/A Opt Limited
Panasonic
DBS576
4
128
64
128
32
4
1
4
576
576
576
Int (PCB)
PC
1
Disk Dep.
Std
Std
Std
N/A
Std
N/A
N/A
N/A
Std
N/A
Std
N/A
N/A
INA
Std
N/A
3