Toshiba Strata DK424 Competitive Notes page 6

Hybrid Systems
Programmable CO Ring Time
Queue Alarm Threshold Timer
Queue Priorities
Queue Status LCD Display
Ring State Pre-selection
Auto Answer & Zip Tone
Manual Answer
Skill Based Routing
Work Unit Code
MIS Displays
Agent Statistic
Agent Status
Group Traffic
Queue Status
System Status
MIS Reports
Agent Activity
Delayed Call
Exceptions/Problems
Exportable Database
Forecast
Incoming Call Duration
Lost Calls
Overflowed Calls
User-Definable Reports
Variable Period Reporting
Hourly Reports
Daily Report
Weekly Reports
Monthly Reports
Quarterly Reports
Annual Reports
On Demand Report Generation
Auto. Scheduled Report Generation
Work Unit
1. The Executone IDS108/228 support 15 ACD groups. The IDS432/648 support 25 ACD groups. The Executone IDS stores a maximum of 31 days historical
data within the system. Additional historical data up to 1 year can be stored with the PC option.
2. The maximum ACD capacities listed for the Lucent Legend is for one Call Management System (CMS) PC attached to the system. These capacities can be
doubled with a second CMS PC attached to the same Legend system.
3. The Comdial Impact system accommodates a system maximum of 240 CO lines, but the maximum number of ACD CO lines is 64. The Comdial QuickQ ACD
package for the Impact system is provided under OEM agreement with Innings Telecom, Inc. Innings also makes a Norstar version.
4. The Nortel Norstar has no integrated system resident ACD capabilities. ACD can be provided by third party software packages that run on a PC application
processor. The third party ACD package listed here is Cinphony from Cintech Tele-Management Systems, Inc., a division of Cincinnati Bell. The Norstar
Cinphony MIS only supports LAN-based PC (wall board type) Status Displays for four additional supervisors to monitor call center statistics for specific ACD
groups. The Cinphony MIS PC Status Display for Windows or wallboard support are mutually exclusive; they cannot run simultaneously.
5. The InterTel Axxess, Iwatsu ADIX, and Mitel SX200 Light use the Taske Toolbox PC-based MIS.
6. The Nitsuko 384i has some very basic MIS display and report capabilities built-in system software. Most reports and historical data storage require the Sension
Windows PC-based MIS processor.
7. Toshiba Strata DK424 ACD/MIS capabilities shown with Insight DK Plus to achieve maximum functionality. Work-around programming enables ACD agents
to provide coverage for up to 3 ACD groups. Overflow programming routes calls from one ACD group to another when no agents in the primary group are
available
8. Most PC-based MIS processors can store more than the stated historical data storage amount by installing a larger capacity hard disk in the PC.
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Toshiba Comdial Executone
DK424 Impact 560 IDS 648
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Strata DK424 ACD/MIS Feature Comparison 5/99
Nitsuko Nortel Panasonic
384i Norstar DBS576
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