ACD/MIS Feature Comparison Medium Hybrid Systems Small Hybrid Systems ® Comdial Impact 560 Fujitsu Series 3 Executone IDS Hitachi HCX5300 InterTel Axxess Lucent ProLogix Iwatsu ADIX Mitel SX200 Light ® Lucent Merlin Legend NEC 2000 Nitusko 384i Nortel Option 11C ™...
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All Insight DK reports can be run independently of each other, whereas Taske cannot. With Taske if you want a weekly report, the daily reports must have been run first, and the same with monthly, etc. Strata DK424 ACD/MIS Feature Comparison 5/99...
Toshiba Advantages Over Innings Innings only supports one supervisor terminal. This does not meet the need for multiple supervisor applications. The Strata DK424 ACD supports up to 16 supervisors and the Insight DK Plus supports up to 80 supervisor terminals.
ACD groups for each DNIS number. Each DNIS number can be routed to different destinations during Day/Day2/Night mode. Innings does not support Work Unit Codes. The Strata DK424 ACD enables an agent to tag a current call for tracking purposes. Work unit information is output to SMDR and to Insight DK for reporting.
Windows PC-based MIS processor. Toshiba Strata DK424 ACD/MIS capabilities shown with Insight DK Plus to achieve maximum functionality. Work-around programming enables ACD agents to provide coverage for up to 3 ACD groups. Overflow programming routes calls from one ACD group to another when no agents in the primary group are available Most PC-based MIS processors can store more than the stated historical data storage amount by installing a larger capacity hard disk in the PC.
Skill Based Routing Work Unit Code MIS Displays Agent Statistic Agent Status Group Traffic Queue Status System Status MIS Reports Agent Activity Delayed Call Exceptions/Problems Exportable Database Forecasting Incoming Call Duration Lost Calls Overflowed Calls Strata DK424 ACD/MIS Feature Comparison 5/99...
Agents can have multiple IDs using the same name to log into multiple groups simultaneously. Toshiba Strata DK424 ACD/MIS capabilities shown with Insight DK Plus to achieve maximum functionality. Work-around programming enables ACD agents to provide coverage for up to 3 ACD groups.