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Canon Pixma iP1600 Pixma iP1200 Service Manual page 17

Canon color printer service manual
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8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP2200, iP1600, and iP1200, and their corrective actions)
No.
*
Function
Phenomenon
1
A
Installation
Carriage error (Alarm and Power
LEDs blink alternately 2 times).
2
A
Ink cartridge installation error
(Alarm LED blinks in orange 5
times.)
3
B
Paper
No paper feeding
feeding
(Inkjet postcard)
4
C
Multi-feeding
5
B
Envelope not feeding
6
C
Paper jam
Possible Call / Claim
- The LEDs blink alternately in orange
and green, 2 times (carriage error).
- LED blinks in orange 5 times (ink
cartridge installation error). (As this
occurs at printer installation, the user
cannot recognize the error.)
- Paper out error
- Paper cannot be fed
- Cannot print
- Multiple sheets of paper are fed
simultaneously.
-Blank paper is ejected.
- Paper out error
- Paper cannot be fed
- Cannot print
- Paper jam error
- Paper cannot be fed
- Cannot print
(16/23)
Corrective action
Remove the packing material fixing the
carriage.
Open the access cover, and install the ink
cartridge(s) properly.
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
1. Fan the paper and set them in the
ASF.
2. In case of PR-101, set the paper sheet
by sheet in the ASF.
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
1. Remove the jammed paper from the
paper pick-up side.
Cause
The user may not have removed the
packing material at unpacking and
installation.
Note: Even if the packing material
remains, no parts are damaged.
The user did not install the ink cartridges
completely at unpacking, installation, or
ink cartridge replacement.
A non-supported ink cartridge is installed.
The paper feed roller slips on the paper at
paper feeding.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper
becomes high, and sheets stick to each
other, contributing to multi-feeding.
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots.
As the LF roller slips on the paper, the
paper is not fed, causing the jam error at
paper ejecting.

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Pixma ip2200Pixma ip1600Pixma ip1200