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Troubleshooting
If you experience difficulty with your USB adapter, please read through the following before contacting technical support:
Verify whether the wireless adapter is installed correctly
After the wireless adapter is installed, you can verify whether the driver is installed properly. Do as follows:
Right-click on my computer icon then choose Manage > Device Manager > Network Adapters. If you can find Broadcom
802.11ac Wireless USB Adapter, it indicates the driver is installed successfully.
If the icon of Broadcom 802.11ac Wireless USB Adapter is displayed with "!", "?" "X" symbols, it indicates a problem with the
driver installation. In that case, you need to update or reinstall the driver application. Right-click on Broadcom 802.11ac Wireless
USB Adapter and then click Update Driver in the device manager to update the driver and finish the driver installation according to
the screen prompts, or uninstall the driver first and then reinstall the driver.
Unable to connect to a wireless access point
Please check the following:
(1) Verify that you are attempting to connect to the correct SSID. SSIDs are case sensitive.
(2) Verify whether the encryption settings are the same as those on the router/access point. If you enable encryption, make sure
that the encryption settings of USB adapter are consistent with that of router/access point.
Signal strength is weak
There are two common causes of poor signal strength:
(1) Interference from other electronic radio waves. Avoid using the USB adapter in an area where microwaves and other electronic
equipment exists.
(2) Distance. Try using the USB adapter closer to the wireless access point to see if the signal strength improves.
NetComm Wireless NP930 User Guide
www.netcommwireless.com
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