Product Specific Problems - Dell UP2414Q User Manual

Product Specific Problems

Specific What You
Symptoms Experience
Screen image Image is
is too small centered on
screen, but
does not fill
entire viewing
area
Cannot OSD does not
adjust the appear on the
monitor with screen
the buttons
on the front
panel
No Input No picture,
Signal when the LED light
user controls is white
are pressed
The picture The picture
does not fill cannot fill
the entire the height or
screen. width of the
screen
Unable to May miss the
see Post- post screen
screen or or Vbios
Vbios setting setting during
boot up
Possible Solutions
• Check the Aspect Ratio setting in
Display Settings OSD.
• Reset the monitor to Factory Settings.
• Turn Off the monitor, unplug the power
cord, plug back, and then turn On the
monitor.
• Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check to make sure Video Source to
DisplayPort or Mini DisplayPort or HDMI
is powered and playing video media.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
• Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
• Run the built-in diagnostics.
• Disable sleep mode in monitor and
reboot PC.
Turn Off the Monitor Sleep in Energy
Settings OSD, then reboot the PC to
show the Post-screen or Vbios.
Troubleshooting 55
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