Auto-Attendant(Aa) - EnGenius DuraFon PRO User Manual

Advanced Operations
3. It is recommended to order from the local phone company Hunt
Group feature for all your lines and not subscribe to the Call Waiting
feature.
Auto-Attendant (AA)
1. When enabled by the administrator, an automated attendant would
greet a telephone line incoming call.
2. The caller will be prompted by the greeting message to enter a two-digit
extension number (Handset ID) or press
3. The greeting message is user programmable. The Handset ID that is
designated as the operator is also user programmable.
i. Default greeting message (Main OGM): "Please enter the extension
number or press
ii. Default operator: Handset 10.
4. AA will ask for another handset ID if the first entry is invalid (no
registered handset with that ID) with the announcement (OGM2): "The
extension you entered is invalid, please try another extension or press
0 for the operator".
5. If there is no entry time out, AA will announce (OGM3): "Please hold,
your call is being transferred to the operator". And automatically ring
the operator handset.
6. If the destination handset does not answer (busy, power off, or out of
range) after handset paging time out, the AA prompts the caller for
another extension number by announcing (OGM5): "The extension
you've entered is busy or not available. Please enter another extension
number or press 0
nd
7. If the 2 try is still not successful, AA will announce (OGM4): "Sorry,
nobody can answer your call right now. Please try again later, goodby".
Then drops the call.
8. When the DURAFON PRO base station is connected to wired PBX
extension lines, calls addressed/routed to the AA operator can be sent
back to the operator of the wired PBX system. From an administrator
handset, up to 10 keys/digits are allowed to program a specific code in
order to transfer the calls back to the wired PBX. This feature can only
be enabled and pre-programmed by an administrator handset (Handset
ID 10 or 11). Consult with the wired PBX manual for operation instructions
and correct key sequence for transfer calls to the operator from an
extension.
0 for the operator".
for the operator".
47
0 for operator.