Checking If Scansnap Manager Is Operating Normally - Fujitsu ScanSnap iX500 Manual

Checking if ScanSnap Manager is operating
normally
1.
Close the ADF paper chute (cover)/feed guide then open it again.
Make sure to leave at least 5 seconds between closing and opening.
If the problem persists, proceed to
2.
If you are using a USB hub, connect the ScanSnap to the computer directly
with a USB cable.
If the problem persists, proceed to
3.
If a USB device other than the ScanSnap is connected to the computer,
disconnect it.
If the problem persists, proceed to
4.
If an anti-virus software is running, disable the software temporarily.
ATTENTION
If you cannot disable the anti-virus software, check if the software is set to lock the application.
If the problem persists, proceed to
5.
If there is more than one USB port on the computer, connect the USB cable
to a different USB port.
If the problem persists, proceed to
6.
Check the privileges to access the installation files.
1. Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap
Support Tool].
aThe [ScanSnap Support Tool] dialog box appears.
When ScanSnap Manager does not operate normally
2.
3.
4.
5.
6.
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