Troubleshooting Action Table - Advanced Bionics Platinum Series User Manual

Table 1: Troubleshooting Action Table
PROBLEM
During battery status check,
no fl ash or only one fl ash is
observed.
Red LED indicator conti-
nuously blinks at one-second
intervals – and/or – audible
alarm, if activated, sounds at
one-second intervals.
Continuous rapid blinks of
the red LED indicator. (Indi-
cates wrong processor in use
or processor error condition.)
Green LED does not
illuminate to loud speech
near microphone.
User reports hearing no
sound.
User reports hearing static.
User reports that sounds are
muffl ed or distorted.

Troubleshooting Action Table

• Replace rechargeable battery or AA battery pack.
• If there are no blinks after replacement, clean the contacts with a
hearing aid brush or dry cotton swab.
• If problem continues, contact your cochlear implant center.
• Remove and re-lock headpiece with implant.
• Replace headpiece cable.
• If problem continues, report immediately to your cochlear implant
center. You may need a new headpiece or reprogramming.
• Verify the correct processor is in use.
• In the case of 2 implants (bilateral user) verify the correct
processor is locked with the correct left or right implant.
• Change program control to another program position.
• Remove, clean battery contacts and reconnect battery to processor.
• Try an alternate battery.
• Report problem to cochlear implant center.
• Recheck battery status. If okay, perform next step.
• Check sensitivity setting (12:00) or try increasing for assessment only.
• Plug in an auxiliary microphone. If LED lights, then replace
headpiece.
• Plug the microphone tester earphones into the external input port of the
processor and turn the function switch to mic test (
"Using the Platinum Series Sound Processor"
section for info on the microphone tester earphones.
• If problem continues, immediately report to your cochlear
implant center.
• Repeat the system check steps: 1. Battery charge status, 2. Lock status,
3. Microphone/System status.
• Check processor and control settings.
• Try auxiliary mic.
• Try another program.
• If problem continues, immediately report to your cochlear
implant center.
• Ensure that the cable is inserted into the processor and that the head-
piece is positioned properly on the user's head.
• Turn the volume and sensitivity controls to the 12:00 positions.
• If user still reports "static," replace the cable.
• Visually inspect the microphone for signs of debris or wear.
• If available, try an auxiliary microphone or alternate headpiece.
• Use the microphone tester earphones and the microphone
tester function (
• Confi rm that no clothing or material is obstructing the
microphone opening.
• Repeat the same steps as when static is reported.
ACTION
).
User Guide for the Platinum Series Sound Processor 33
). Please refer to