Troubleshooting - Samsung Home Sync User Manual

Troubleshooting

Before you contact a Samsung Service Center, read the
following tips for a potential solution.
Nothing appears on the screen:
•
Ensure that the power adaptor and the HDMI cable are connected
properly.
Some parts of screen are cut off:
•
Set the screen aspect ratio on your monitor to fit its original
screen or select the auto aspect ratio setting manually.
Music, video, or other media content do not play:
•
Ensure that your device supports the file type.
•
Some files downloaded from the Internet cannot be played.
The device is dirty:
•
Wipe your device with a soft towel or an eraser. Using chemicals
or detergents may discolor or corrode the outside of the device.
Data stored on the device has been deleted:
•
Be sure to back up important data to another storage media (for
example, Samsung Kies) before resetting the device. Samsung is
not responsible for the loss of any data.
A connection is not established when the device is
connected to a computer with a microUSB cable:
•
You can transfer media files from a computer to the device by
connecting the device with Media Transfer Protocol (MTP).
•
If you are a Windows XP user, ensure that you have Windows XP
Service Pack 3 or higher installed on your computer.
•
Ensure that you have Samsung Kies 2.0 or Windows Media Player
10 or higher installed on your computer.
A network connection is not established when the LAN
cable is connected to the device:
•
If you connect the LAN cable after turning on the device, access
Apps Settings Ethernet, and then select Ethernet.
•
. If you need to use a static IP, configure settings for the static
IP by accessing Apps
Configure Ethernet device.
Settings Ethernet
Getting Started 16