Troubleshooting - Samsung GX-SM530CF User Manual

TrOUBlESHOOTing

No operation can be performed with the remote control.
▪ Check the batteries in the remote control. They may need replacing.
Operate the remote control at a distance of no more than 20 ft. (6.1 m).
▪
Remove the batteries and hold down one or more buttons for several
▪
minutes to drain the microprocessor inside the remote control to reset it.
Reinstall the batteries and try to operate the remote control again.
Play mode differs from the Setup Menu selection.
▪ Some of the functions selected in the Setup Menu may not work properly if
the content file is not encoded with the corresponding function.
The screen ratio cannot be changed.
▪ This is not a problem with the Smart Media Player.
No audio.
▪ Make sure you have selected the correct Digital Output in the Audio Options
Menu.
The screen is blank.
If the HDMI output is set to a resolution your TV cannot support (for
▪
example, 1080p), you may not see a picture on your TV.
Select Settings  Support  Reset on the Home screen in other TV.
▪
When the factory default settings are restored, all stored user data is
deleted.
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Forgot password
▪ Select Settings  Support  Reset on the Home screen. All settings
including the PIN will revert to the factory settings.
When the factory default settings are restored, all stored user data is
deleted.
If you experience other problems.
▪ Go to the table of contents and find the section of the user manual that
contains the explanations regarding the current problem, and follow the
procedure once again.
▪ If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
No HDMI output.
▪ Check the connection between the TV and the HDMI jack of the Smart
Media Player.
▪ Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution.
Abnormal HDMI output screen.
▪ If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).