Appendix; Troubleshooting - Samsung GX-SM530SL User Manual

A
ppendix

TROUBLESHOOTING

No operation can be performed with the remote control.
y Check the batteries in the remote control. They may need replacing.
y Operate the remote control at a distance of no more than 6.1 m.
y Remove the batteries and hold down one or more buttons for several minutes to drain
the microprocessor inside the remote control to reset it. Reinstall the batteries and try to
operate the remote control again.
Play mode differs from the [Media] Menu selection.
y Some of the functions selected in the [Media] Menu may not work properly if the content
file is not encoded with the corresponding function.
The screen aspect ratio cannot be changed.
y This is not a problem with the STB.
No sound comes out from TV or audio equipment.
y If the cable is connected normally, check if the MUTE function is enabled. If the MUTE
function is enabled, press the MUTE button on the remote control to disable it.
Blank screen, No HDMI output or No SCART output.
y Check if your TV set is power ON
y Check if your STB is power ON
y Check the connection between the TV input port set and the STB output port.
y Check if your TV input source is correct
- When you use HDMI, then the TV input source must be [HDMI] or the connected [HDMI
(port No)] if there are one more HDMI input ports.
- When you use SCART, then the TV input source must be [AV]. The use of SCART isn't
recommended due to the low resolution.
y If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you
cannot see a picture on your TV.
y Press the MENU button and then select [Auto] or the TV possible resolution option
in [Settings] > [Picture] > [Screen resolution] in another TV which supports the setup
resolution on the STB(for example, 1080p).
- When you select [Auto], the maximum resolution is set up available on TV.
y Press the MENU button and then select [Settings] > [System] > [Reset to default settings]
in another TV which supports 1080p. When the factory default settings are restored, all
stored user data is deleted.
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