Appendix; Troubleshooting - Samsung WAM7501 User Manual

Appendix

Troubleshooting

A
Refer to the table below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG
(1-800-726-7864).
Symptom
The unit will not turn on.
My HUB and WAM speaker
won't pair.
A function does not work
when the button is pressed.
No sound.
The TV SoundConnect
(TV pairing) failed.
Check
• Is the power cord plugged into the
outlet?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Is there static electricity in the air? • Disconnect the power plug and connect
• Is the volume set to minimum?
• Does your TV support
TV SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
4444 10
Remedy
• Connect the power cord to the outlet.
• Reset the HUB. (Refer to the HUB's user
manual for details.)
Unplug the HUB and plug it in again.
Check whether the pairing indicator on
the front of the HUB is blinking or not.
• Reset the WAM speaker. (see page 4)
Click here.
Unplug the WAM speaker and plug it in
again. Check whether the LED indicator
on the front of the WAM speaker is
blinking or not.
it again.
• Connect the speaker correctly.
• Adjust the volume.
• TV SoundConnect is supported by some
Samsung TVs released after 2012.
Check your TV to see if it supports
TV SoundConnect.
• Confirm TV SoundConnect is set to On
in your TV's menu.
• Update your TV with the latest firmware.
• Contact the Samsung Call Center.
• Touch and hold the
for more than 5 seconds to reset
TV SoundConnect and connect a new
TV.
Source
button