Chapter 6 Troubleshooting - NETGEAR ProSafe Premium WNDAP620 Reference Manual

Troubleshooting
6.
This chapter provides information about troubleshooting the wireless access point. After each
problem description, instructions are given to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the wireless access point on?
Go to Basic Functioning
• Have I connected the wireless access point correctly?
Go to Basic Functioning
• I cannot access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer
page 134.
• I cannot access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility
• I cannot remember the wireless access point's configuration password.
Go to Change the Administrator Password
• I want to clear the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings
• The date or time is not correct.
Go to Problems with Date and Time
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information about how to use this tool, see
Tool on page 138.
on page 132.
on page 132.
on page 74.
on page 137.
131
on page 134.
on page 135.
on page 135.
on page 71.
Use the Packet Capture
6
on