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HP Vectra VL series 8 Maintenance Manual

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HP Vectra VL
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Upgrade and
Maintenance Guide

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Summary of Contents for HP Vectra VL series 8

  • Page 1 HP Vectra VL series 8 Upgrade and Maintenance Guide...
  • Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard...
  • Page 3 Upgrade and Maintenance Guide...

  • Page 4: Important Safety Information

    Who this Manual is For This manual is for anyone who wants to: Configure the PC • Add accessories to the PC • Troubleshoot problems on the PC • Find out where to get more information and support. • For information about setting up and using your PC, refer to the User’s Guide that came with your PC.
  • Page 5 The Downloadable Documentation Kit (MIS Kit) HP’s web site allows you to download documentation for your PC. This documentation is contained in a kit called the MIS kit. This kit contains technical documents intended for MIS (Management Information Services) management. The documents provided are in Adobe Acrobat (PDF) format.
  • Page 6 English...

  • Page 7: Table Of Contents

    Contents 1 How to Install Accessories In Your PC Accessories You Can Install ........2 Removing and Replacing the Cover .
  • Page 8 Installing a Security Cable........2 Security Features Setting Passwords .
  • Page 9 If Your PC Has a Hardware Problem......52 Display Does Not Work Properly....... . Other Display Problems .
  • Page 10 Physical Characteristics ........IRQs, DMAs, and I/O Addresses Used by Your PC .

  • Page 11: How To Install Accessories In Your Pc

    How to Install Accessories In Your PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.

  • Page 12: Accessories You Can Install

    1 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Matrox® Video Extensions Up to Four Accessory Boards (Some slots may come with pre-installed boards) Main Memory Modules: (100 MHz SDRAM only) 32 MB kit SDRAM 64 MB kit SDRAM 128 MB kit SDRAM 256 MB kit SDRAM...

  • Page 13: Removing And Replacing The Cover

    1 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network.

  • Page 14: Replacing The Cover After Installing Accessories

    1 How to Install Accessories In Your PC Removing and Replacing the Cover Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories. 2 Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover.

  • Page 15: Moving And Replacing The Power Supply

    1 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the rear drive shelves and the additional accessory board slot. Removing the power supply also improves access to the drive connectors and cables.

  • Page 16: Replacing The Power Supply

    1 How to Install Accessories In Your PC Moving and Replacing the Power Supply Replacing the Power Supply 1 Before replacing the power supply, ensure that all new drives have been correctly installed and that all data and power cords are properly connected and correctly routed.

  • Page 17: Installing Memory

    1 How to Install Accessories In Your PC Installing Memory Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag.
  • Page 18 1 How to Install Accessories In Your PC Installing Memory To install a main memory module: 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Align the memory module’s connector with the slot’s socket. Slide the memory module into the slot at 90°...

  • Page 19: Installing Mass Storage Devices

    1 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install extra IDE mass storage devices such as a supplementary hard disk drive, a Zip drive, a CD-ROM drive, and a tape drive. Up to two hard disk drives can be installed in your PC.
  • Page 20 1 How to Install Accessories In Your PC Installing Mass Storage Devices For optimum performance, use this cable to connect IDE hard disk drives that are Ultra ATA compatible. A second Enhanced IDE drive cable that supports up to two IDE •...

  • Page 21: Configuring An Ide Device After Installation

    1 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which IDE data connectors you should use when you install additional devices. Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1.

  • Page 22: Installing An Ide Hard Disk Drive In The Top Rear Shelf

    1 How to Install Accessories In Your PC Installing Mass Storage Devices IDE drives are automatically detected by the Setup program. However, a newly installed CD-ROM may require that you install an appropriate device driver. Refer to your operating system documentation for details.
  • Page 23 1 How to Install Accessories In Your PC Installing Mass Storage Devices 3 At the rear of the computer, unscrew the retaining bracket (you can use a coin to do this) and remove it. ½ 4 Remove the rear tray by sliding it forward about 1.5 cm ( inch) and lifting it up and out.
  • Page 24 1 How to Install Accessories In Your PC Installing Mass Storage Devices 6 Carefully lower the tray back into position by aligning the metal tabs, then slide it backwards into place. 7 At the rear of the PC, replace the retaining bracket and screw it in place, securing the tray.

  • Page 25: Installing An Ide Hard Disk Drive In The Bottom Rear Shelf

    1 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an IDE Hard Disk Drive in the Bottom Rear Shelf CAUTION Handle the hard disk drive with care. Avoid shocks and violent movement as this can cause damage to the hard disk drive’s internal components.
  • Page 26 1 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Remove the tray by pushing it from the inside and sliding it out from the rear of the computer. 6 If there is a disk drive on the tray (and you want to replace it), remove the drive by unscrewing it from the back of the tray.
  • Page 27 1 How to Install Accessories In Your PC Installing Mass Storage Devices 9 Replace the metal plate at the rear of the computer. Insert the flat end first then push it until it clicks into place. 10 Connect the power cable and the data cable to the rear of the drive. The connectors are shaped to go in one way only.

  • Page 28: Installing A Cd-Rom, Tape Or Zip Drive In A Front Shelf

    1 How to Install Accessories In Your PC Installing Mass Storage Devices Installing a CD-ROM, Tape or Zip Drive in a Front Shelf WARNING To avoid electric shock and harm to your eyes by laser light, do not open the laser module. The laser module should be serviced by service personnel only.
  • Page 29 1 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Push the two catches (indicated by on the label on your PC) on the front drive unit down and then slide the unit out, holding it with both hands.
  • Page 30 1 How to Install Accessories In Your PC Installing Mass Storage Devices 9 Position the other mounting bracket on top, aligning it properly so that it clicks into place. 10 Draw the computer’s data cable through the front drive bay area and connect the data cable to the rear of each drive.

  • Page 31: Fitting The Universal Front Filler

    1 How to Install Accessories In Your PC Installing Mass Storage Devices 13 Connect the power cable to the rear of each drive. The connectors are shaped to fit one way only. 14 Replace the power supply. Then push the front drive unit fully into the computer until the two retaining clips click into place.
  • Page 32 1 How to Install Accessories In Your PC Installing Mass Storage Devices 2 Remove the solid filler panel from the front of the PC and replace it with the universal front filler to give access to the newly installed drive. Universal front filler 3 Install any other accessories before replacing the cover.

  • Page 33: Installing Accessory Boards

    1 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag.

  • Page 34: Pci Slot Numbers Used In The Pc's Setup Program

    1 How to Install Accessories In Your PC Installing Accessory Boards Slot 1 (the top slot) can be used for a full-length 32-bit PCI board. • Slot 2 can be used either for a full-length 32-bit PCI or a full-length •...

  • Page 35: Installing The Board In A Standard Slot (Slots 1, 2, 3 Or 4)

    1 How to Install Accessories In Your PC Installing Accessory Boards Installing the Board in a Standard Slot (Slots 1, 2, 3 or 4) 1 Disconnect the computer’s power supply cord and any connection to a telecommunication network. 2 Remove the computer’s cover. 3 At the rear of the PC, unscrew the retaining bracket (you can use a coin to do this) and remove it.
  • Page 36 1 How to Install Accessories In Your PC Installing Accessory Boards 6 Hold the board horizontally by its “top” edge. Slide it into the board guide of the chosen slot. Do not bend the board. 7 Align the board’s connector with the slot’s socket and firmly press into the socket.
  • Page 37 1 How to Install Accessories In Your PC Installing Accessory Boards WOL connector Matrox® multimedia connectors RPO/RWU connector For more information, refer to the documentation that came with the accessory board. The necessary cables are usually provided with the accessory board. NOTE FOR NETWORK If you install a network board and connect it to the RPO/RWU BOARDS...

  • Page 38: Installing The Board In The Supplementary Slot (Slot 5)

    1 How to Install Accessories In Your PC Installing Accessory Boards Installing the Board in the Supplementary Slot (Slot 5) You can use the supplementary slot for half-length 32-bit PCI boards. This slot is under the power supply. This space can alternatively be used for a supplementary hard disk drive.
  • Page 39 1 How to Install Accessories In Your PC Installing Accessory Boards ½ 4 Remove the rear tray by sliding it forward about 1.5 cm ( inch) and lifting it up and out. Store the tray in a safe place, for you may need it to install a hard disk drive at a later date.

  • Page 40: Configuring Accessory Boards With Plug And Play

    1 How to Install Accessories In Your PC Installing Accessory Boards Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. Your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards are.

  • Page 41: Configuring Non-Plug And Play Isa Accessory Boards

    1 How to Install Accessories In Your PC Installing Accessory Boards Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play, you will need to configure the board before your PC can use it. For instructions about configuring the board, refer to the documentation that came with the board.

  • Page 42: Changing The Battery

    1 How to Install Accessories In Your PC Changing the Battery Changing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer.
  • Page 43 1 How to Install Accessories In Your PC Changing the Battery External Battery You can also install an external battery in the PC, which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer’s cover, connect the external battery cable to the battery connector on the system board.

  • Page 44: Installing A Security Cable

    1 How to Install Accessories In Your PC Installing a Security Cable Installing a Security Cable You can secure the PC to your desk, or any other fixed object, using a Kensington security cable. The PC has a slot at the rear for securing the cable.

  • Page 45: Security Features

    Security Features This chapter explains how to use the security features of your PC, such as passwords and hardware monitoring.

  • Page 46: Setting Passwords

    2 Security Features Setting Passwords Setting Passwords Your PC has two types of passwords: BIOS passwords. • You can set two passwords, the Administrator password and the User password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program.

  • Page 47: Setting The Administrator Password

    2 Security Features Setting Passwords Setting the Administrator Password Set the Administrator password to protect the PC’s configuration in Setup. An Administrator password can provide a power-on password prompt to prevent your PC being started or used in your absence. If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items.

  • Page 48: Setting The User Password

    2 Security Features Setting Passwords Setting the User Password A User password can only be set if an Administrator password has already been set. The User Password provides these security features: a power-on password prompt to prevent your PC being started in •...

  • Page 49: Hardware Monitoring With Hp Toptools

    2 Security Features Hardware Monitoring with HP TopTools Hardware Monitoring with HP TopTools If you have HP TopTools, the SafeTools group of the TopTools utility provides the following tools for hardware monitoring: SafeTools, for a general overview of your PC’s health, showing an •...

  • Page 50: Master Pass Key System

    2 Security Features Master Pass Key System Master Pass Key System The Master Pass Key System is an accessory that enables a system administrator to open all machines in an installed base with a single key. The Master Pass Key System can be purchased from any authorized HP reseller.

  • Page 51: Troubleshooting Your Pc

    Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC.

  • Page 52: Hp Setup Program

    3 Troubleshooting Your PC HP Setup Program HP Setup Program Follow these instructions to check your PC’s configuration when you first use the PC: First, Turn On or Restart If your PC is off, turn on the display and then the PC. Your PC If the PC is already turned on, save your data, exit all programs and restart your PC.

  • Page 53: Device Boot Order

    3 Troubleshooting Your PC HP Setup Program Device Boot Order Boot Menu for the Current Startup Only The current startup Boot menu gives the order of devices which the PC attempts to start or “boot” from (for example, the floppy drive first, the CD-ROM drive second, the hard disk drive third, and lastly the network).
  • Page 54 3 Troubleshooting Your PC HP Setup Program For example, a PC has two hard disk drives installed: Hard Disk Drive Physical Connection Setup HDD Boot Setting Logical Drive 3.2 GB Master IDE connector 1 (PC boots on this HDD) 4.3 GB Slave IDE connector If you switch the IDE data connectors between the two hard disk drives, there will be no change to the boot setting:...

  • Page 55: Hp Diagtools Hardware Diagnostics Utility

    3 Troubleshooting Your PC HP DiagTools Hardware Diagnostics Utility HP DiagTools Hardware Diagnostics Utility DiagTools, the Vectra Hardware Diagnostics utility, helps you diagnose hardware-related problems on HP Vectra PCs and PC Workstations. It is a series of tools designed to help you to: Check the configuration of your system and verify that it is •...
  • Page 56 3 Troubleshooting Your PC HP DiagTools Hardware Diagnostics Utility Starting the To start DiagTools: Diagnostics Utility 1 Insert the DiagTools diskette into the floppy drive. 2 Quit all applications, shut down the operating system and restart your PC. On restarting, this utility will run automatically, displaying the Welcome screen.

  • Page 57: If Your Pc Does Not Start Properly

    3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and if: Your PC’s display is blank and there are no error messages, or •...
  • Page 58 3 Troubleshooting Your PC If Your PC Does Not Start Properly Check External Items Be sure the following external items are functioning properly: Check that the computer and display are turned on. (The power light • should be illuminated.) Check the display’s contrast and brightness settings. •...
  • Page 59 3 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunication network.

  • Page 60: If A Post Error Message Is Displayed

    3 Troubleshooting Your PC If Your PC Does Not Start Properly If a POST Error Message is Displayed The Power-On-Self-Test (POST) can detect both an error and a change to the configuration. In either case, an error code and short description are displayed.

  • Page 61: If You Cannot Turn Off Your Pc

    3 Troubleshooting Your PC If You Cannot Turn Off Your PC 2 Replace the cover, and reconnect the power and cables. 3 Switch on the PC. The PC may start more slowly than usual because it will load the default configuration values. 4 Press to enter the Setup program.

  • Page 62: If Your Pc Has A Hardware Problem

    3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with your disk drives, printer, accessory boards, keyboard, or mouse. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.

  • Page 63: If Your Keyboard Does Not Work

    3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work 1 Ensure that the keyboard is correctly connected to the keyboard connector (and not the mouse connector) of the PC. 2 Ensure that no keys are stuck on the keyboard. If a key is stuck, release it by gently manipulating it with your finger.

  • Page 64: If Your Printer Does Not Work

    3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work 1 Make sure that the printer is configured correctly for the PC and for the application. a Ensure the PC’s port has been correctly configured using Setup. b Make sure the printer is correctly set up in your operating system’s configuration.

  • Page 65: If The Hard Disk Does Not Work

    3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work 1 Check that the disk power and data cables are correctly connected (refer to chapter 1). 2 Check that the hard disk drive has been “unlocked” (refer to the "Hardware Protection"...

  • Page 66: Cd-Rom Drive Does Not Work

    3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Does Not Work 1 Check that the cables have been properly connected. 2 Check that a CD-ROM is inserted in the drive. 3 Verify that the CD-ROM is declared as “CD-ROM” in the Setup program (refer to the "IDE Devices”...

  • Page 67: Cd-Rom Drive Door Does Not Open

    3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Door Does Not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button.

  • Page 68: If You Have Forgotten Your Password

    3 Troubleshooting Your PC If You Have Forgotten Your Password If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the HP Setup program. If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC.

  • Page 69: If The Pci Wakeup Feature Does Not Work

    3 Troubleshooting Your PC If the PCI Wakeup Feature Does Not Work If the PCI Wakeup Feature Does Not Work If you have installed an accessory board that supports the PCI WakeUp feature and the WakeUp feature does not work: Refer to the accessory board documentation for instructions about •...

  • Page 70: If Your Pc Has A Software Problem

    3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If Your Application Software Does Not Work If the indicator light over the power switch is illuminated, but some software won’t run: 1 Refer to the operating system and application software manuals.

  • Page 71: If Your Pc Has An Audio Problem

    3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Check that the output volume is not set to zero. Use the volume control on the front panel. Make sure the headphones are not connected Running Any directly to the CD-ROM drive, if your CD-ROM drive has a headphones Applications...
  • Page 72 3 Troubleshooting Your PC If Your PC Has an Audio Problem Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated. This may happen if your PC is connected to a hifi system. Plug all devices into adjacent power outlets (outlets within 5 cm / 2 inches of each other), or use line filters.

  • Page 73: Technical Information

    3 Troubleshooting Your PC Technical Information Technical Information System Board Switches System Board Switches Switch Switch function: 1- 5 Processor speed, see next table CMOS: Open = normal (default) Closed = clear CMOS and reload default values in Setup Password: Open = enabled (default) Closed = disabled / clear User and Administrator passwords Keyboard power-on:...

  • Page 74: Power Consumption

    3 Troubleshooting Your PC Technical Information Power Consumption Power Consumption (Windows NT 4.0) 115V / 60Hz 230V / 50Hz Operating 33 W 33 W Standby 28.5 W 28.5 W 3.5 W 3.5 W NOTE When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero.

  • Page 75: Physical Characteristics

    3 Troubleshooting Your PC Technical Information Physical Characteristics Characteristic Description Weight 9 kg (20 pounds) (excluding display and keyboard) Dimensions Width: 43.5 cm (17.1 inches) Height: 13.2 cm (5.2 inches) Depth: 44.6 cm (17.5 inches) Footprint 0.194 m (2.08 ft Storage temperature –40 ºC to 70º...

  • Page 76: Irqs, Dmas, And I/O Addresses Used By Your Pc

    3 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 system timer IRQ1 keyboard The IRQ, DMA, and IRQ2 system cascade I/O address IRQ3 free if not used for serial port mappings shown IRQ4 used by serial port if enabled...
  • Page 77 3 Troubleshooting Your PC Technical Information I/O Addresses 96h - 97h HP reserved used by PC 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh (and 3A8h) parallel port 2E8h - 2EFh serial port 2F8h - 2FFh serial port 370h - 371h integrated I/O controller 378h - 37Fh parallel port...

  • Page 78: Hewlett Packard Support And Information Services

    3 Troubleshooting Your PC Hewlett Packard Support and Information Services Hewlett Packard Support and Information Services Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service. To ensure that your computer system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide comprehensive service and support.

  • Page 80: Troubleshooting Quick Reference

    Troubleshooting Quick Reference PC won’t start • Check power cord is correctly connected • Check voltage switch is correctly set PC starts but there is no • Check the display is correctly connected and switched ON display • Check the display’s brightness and contrast settings PC starts but there is a •...

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