Troubleshooting - Keurig Platinum Plus B79 Owner's Manual

SECTION 3 Cleaning & Maintenance (continued)
De-Scaling Instructions
A. PREPARE
Step 1: To begin, you will need the following:
At least 48 ounces of undiluted white vinegar
Access to an empty sink
A large ceramic mug (do not use a paper cup)
Step 2: Empty the water in the Water Reservoir.
Step 3: Disable "Auto Off" features.
B. FILL AND CLEAN
Step 1: Pour approximately 48 ounces of the vinegar into the Water Reservoir.
Step 2: Place a large mug on the Drip Tray Plate and run a brew cycle.
DO NOT USE A K-CUP PORTION PACK, just press the BREW Button.
®
Pour the contents of the large mug into the sink.
Step 3: Repeat the brew process without a portion pack until "ADD WATER"
is indicated.
Step 4: Now let the Brewer stand for at least 4 hours while still on.
Step 5: Discard any residual vinegar and rinse the Water Reservoir
thoroughly.
C. RINSE
Step 1: Ensure the Water Reservoir is filled with fresh water.
Step 2: Place a large mug on the Drip Tray Plate and run a water brew cycle.
Pour the contents of the large mug into the sink.
Step 3: Repeat brew process until "ADD WATER" is indicated.
Step 4: You may need to perform additional water brew cycles if you notice
any residual taste.
NOTE: If "DE-SCALE" is still displayed after completing the procedure,
repeat the de-scaling procedure above.
Service
Beyond these recommended cleaning and maintenance procedures this
Brewer is not user serviceable. For service, please refer to the Warranty
section of this guide.
Storage
Empty the Water Reservoir before storing, and take care to ensure that you
store your Brewer in a safe and frost free environment. Please be sure to
store your Brewer in its upright position to avoid water leakage from the
inner tank. If you store the Brewer in a cold environment, you run the risk of
water freezing inside the Brewer and causing damage. When you prepare to
use it after storage, we recommend rinsing the Water Reservoir with fresh
water and running three cleansing brews without a portion pack.
If you plan to move your Brewer to a different location, turn the Brewer
off, unplug it, and empty the Water Reservoir. If your Brewer has been in
an environment below freezing, please be sure to let it warm to room
temperature for at least 2 hours before using.
Transport Brewer in the upright position to ensure inner tank does not leak
through vent.
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SECTION 4

Troubleshooting

SITUATION SOLUTION
Brewer does not • Plug Brewer into an independent outlet.
have power Check to be sure that it is plugged in securely.
•
Plug into a different outlet.
•
Reset your home's circuit breaker if necessary.
•
Make sure that the Power Switch has been turned on
•
and LCD lights are illuminated.
Brewer will • After placing the K-Cup ® portion pack in the K-Cup
not brew Holder, make sure the Handle is pushed down securely
and the LCD Control Center reads "READY TO BREW"
with the Left, Right and BREW Buttons illuminated,
then press the Left, Right or BREW Button.
If the LCD Control Center indicates "ADD WATER,"
•
add water to the Water Reservoir or make sure the
Water Reservoir is seated properly in its base.
• If the LCD Control Center indicates "ADD WATER"
even after refilling, contact Customer Service at
1.866.901.BREW (2739).
The Exit Needle may be clogged (refer to page 15).
•
If the LCD Control Center indicates "PRIME" and the
•
blue light in the Water Reservoir is flashing, see below.
LCD Control Center Completely remove the Water Reservoir and
•
indicates "PRIME" thoroughly clean (refer to page 15). Ensure the
and the blue light in Water Reservoir is fully filled with water. Return it
the Water Reservoir to the Brewer and ensure it is seated properly
is flashing (refer to page 6).
If you have completed the above procedure two
•
times and this situation persists, contact Customer
Service at 1.866.901.BREW (2739).
SITUATION SOLUTION
Brewing a • The Exit Needle may be clogged (refer to page 15).
partial cup Clean the K-Cup ® Holder Assembly if necessary and
•
rinse under faucet (refer to page 14).
The Water Reservoir may have been removed during
•
brewing. Replace the Water Reservoir and perform a
water brew without a portion pack.
"De-Scale" the Brewer (refer to page 15).
•
® • If you have repeated the de-scale procedure on your
Brewer two times and it is still only brewing
a partial cup, contact Customer Service at
1.866.901.BREW (2739).
The time is not The time will not be displayed on the LCD
•
displayed on the unless you have set it. To set the clock, follow the
LCD Control procedure on page 11.
Center • If power is interrupted to the Brewer, you will need to
set the clock again using the procedure on page 11.
Brewer shuts Check to make sure that the Auto Off timer
•
off or turns on and/or On/Off time features have not been set.
automatically To do this, press the MENU Button below "MENU"
and scroll through the programming options. "OFF"
should be displayed for Auto Off timer and On/Off.
If "OFF" is not displayed, follow directions on page
11 to reset.
The blue light in The water level is low and a full cup cannot be
•
Water Reservoir is brewed. Add water to Water Reservoir.
flashing If the LCD Control Center indicates "PRIME," please
•
see situation to the left (LCD Control Center
indicates "PRIME" and the blue light in the Water
Reservoir is flashing).
If any problems persist, contact Customer Service at 1.866.901.BREW (2739)
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