Troubleshooting - EdgeStar IP310SS Owner's Manual

Issue
No Power
Power and ice size
indicators are on, but
the unit does respond
to the control panel.
Water is leaking out
the unit.
Noise during operation
Unit goes through the
ice making process,
but no ice is
produced, or ice
cubes are very thin
and small.
Ice case moves back
and forth repeatedly,
and the water pump
does not turn on.
The "Add Water" light
is on even though the
unit is full of water.
Th it h t
EdgeStar Portable Ice Maker

TROUBLESHOOTING

Before Calling for Service
If the unit appears to be malfunctioning, the issue could be solved by
following the suggestions in the "Solution" column.
Possible Cause
The ice maker is unplugged.
The ice maker power switch is OFF.
Power outlet does not work.
Insufficient power
Hardware malfunction
The unit is in standby mode and the
power light may be blinking on and
off.
The circuit board may need to be
reset.
If after resetting the unit the control
panel does not respond, you may
have a faulty control panel.
The bottom drain plug is not
attached.
An internal hose may have been
dislodged or disconnected.
The unit may not be level
Certain sounds are normal.
A loud knocking or metallic pinging
noise may be caused by a damaged
compressor.
The room temperature or water may
be too hot. The unit is designed to
work in a room that is above 50°F
and below 90°F
The fan may not be turning on to
cool down the condenser coils.
The unit may have a problem with a
micro-switch.
The type of water may not have
enough impurities, i.e., distilled,
reverse osmosis [RO], purified, etc.
The water filter may be clogged
Solution
Plug the ice maker in.
Press the power button. The Power
Indicator light should be on.
Try a different power outlet. If the unit
works on a different circuit, you may need
to contact a certified electrician to resolve
the power issue.
Connect the ice maker on a circuit that is
able to provide enough power. Check the
product label for power requirements.
Contact EdgeStar support
Press the On/Off button until the Power
light turns on and is no longer blinking.
Unplug the unit for one hour. Plug the unit
in and press the power button.
Contact EdgeStar support.
Make sure the drain plug is firmly attached.
If the drain plug has been lost, you may
need to contact EdgeStar to purchase a
replacement plug.
Contact EdgeStar support.
Make sure the unit is level and not at an
incline.
See the "Normal Sounds" section of this
owner's manual.
Contact EdgeStar support
If the unit is run in a room that is particularly
warm such as a sunroom or laundry room,
please move the unit to a cooler room and
try again.
Contact EdgeStar support
Contact EdgeStar support.
Add a pinch of salt to the water. This will
add minerals to the water which will allow
the unit to detect the water.
Use a brush with plastic bristles to clean the
filter at the bottom of the water reservoir.
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