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Comcast Wireless Gateway User Manual

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Wireless Gateway
User Guide
D1UG 04/17/12

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Summary of Contents for Comcast Wireless Gateway

  • Page 1 Wireless Gateway User Guide D1UG 04/17/12...

  • Page 2: Table Of Contents

    ........................... Set Up Step 1. Locate Your Wireless Network Info ................Step 2. Connect Your WiFi Devices ..................Step 3. Secure Your Wireless Gateway Admin Tool ..............Network Settings ........................Setting up WiFi Connection Using WPS ................Web Management Interface ....................
  • Page 3 Computers ..........................Parental Control Managed Sites ........................Blocked Sites ....................... Blocked Keywords ....................Managed Services ......................... Blocked Services ....................Managed Devices ........................Reports ......................... Advanced Port Forwarding ........................Port Triggering (not available at this time) ............................................ Device Discovery ........................Troubleshooting Logs ............................

  • Page 4: About Your Wireless Gateway

    WiFi Access — WiFi uses radio frequency to connect computers and other devices to a network without wires. Your Wireless Gateway can connect to b/g/n clients simultaneously. • Fast Download Speed — Your Wireless Gateway is DOCSIS 3.0 compliant with speeds up to eight times faster than DOCSIS 2.0 cable modems. •...

  • Page 5: Overview

    Overview RONT ANEL The front panel, featuring a set of LED indicators, shows the status of your Wireless Gateway. Being familiar with these indicators can help with troubleshooting. The front of your Wireless Gateway has the following LED indicators: WPS button: WPS (WiFi Protected Setup) is active...

  • Page 6: Rear Panel

    ANEL The rear panel of your Wireless Gateway features a Reset button, as well as ports for attaching the supplied power adapter and connecting additional devices. The back of your Wireless Gateway has the following connectors and controls: Reset button: resets the Wireless Gateway...

  • Page 7: Top Panel

    A battery is needed to enable voice service availability in the event of a power outage. A battery is available for your Wireless Gateway only if you subscribe to XFINITY Voice. If you are an XFINITY Voice subscriber and you did not receive a battery, please call 1.800.XFINITY...

  • Page 8: Bottom Label

    OTTOM ABEL The label on the underside of the Wireless Gateway provides important information you may need to manually connect wireless products to your home network. Table 3 Network Name HOME - XXXX (where XXXX is the last 4 digits of the Cable Modem MAC)

  • Page 9: Set Up

    If your computer is already connected to the Internet, skip this section. 1. L OCATE IRELESS ETWORK Lift the Wireless Gateway and look for the white label located on the underside (Fig. 4). You’ll need the Wireless Network Name (SSID) and Password to connect your various WiFi devices. Fig. 4 Once you’ve located the Wireless Network Name and Password, write them down for future reference:...

  • Page 10: Step 2. Connect Your Wifi Devices

    4.Test your Internet connection by opening a web browser and typing in a valid URL. 5.Repeat these steps for each wireless device you want to connect to your network. If you need help with your WiFi connection, the following links to popular operating systems may help. Wireless Gateway User Guide...

  • Page 11: Step 3. Secure Your Wireless Gateway Admin Tool

    ATEWAY DMIN Using the Admin Tool, you can access your Wireless Gateway to update or change security settings and other advanced features. To ensure better security for your Wireless Gateway and home network, we recommend changing the password in the Admin Tool.
  • Page 12 Fig. 8 3.Re-enter your new password. 4.Click SAVE. Your settings should now be saved. To view or modify your Wireless Gateway settings in the future, go to http://10.0.0.1. Write down your Admin Tool Password for future reference: _____________________________________________________...

  • Page 13: Network Settings

    To view or modify your Wireless Gateway settings in the future, go to http://10.0.01. This complete User Guide, as well as the Wireless Gateway Quick Start Guide, can be found at http://customer.comcast.com/userguides. For help with your XFINITY services and features, refer to the appropriate user guide or call 1.800.XFINITY.

  • Page 14: Setting Up Wifi Connection Using Wps

    7. Your computer will communicate with your Wireless Gateway and establish a connection. Note: If your WPS client prompts you to enter the Wireless Gateway’s PIN during the WPS Connection, enter the WPN printed on the label on the underside of your Wireless Gateway.
  • Page 15 Displays information about your home network, connected devices and recent network updates Gateway > Connection > Status Displays overall summary of XFINITY, Local IP, and WiFi networks Gateway > Connection > XFINITY View XFINITY network settings and initialization procedures for cable modem,...

  • Page 16: Web Management Interface

    ANAGEMENT NTERFACE You can view or modify basic information about your Wireless Gateway by accessing the Web Management Interface. Status Icons ‣ Percentage of battery power remaining ‣ Log in/out ‣ Gateway’s Internet ‣ Change password ‣ Status of the Gateway’s wireless connection ‣...

  • Page 17: At A Glance

    If you would like to use your existing router instead of the routing functionality on your W ireless Gateway, the Bridge Mode on the Wireless Gateway will need to be enabled. A Comcast technician can do this during installation, or call 1.800.XFINITY to enable this functionality.

  • Page 18: Connection

    ONNECTION View information about your Connection Status, such as Local Configuration, WiFi, and the XFINITY Network Access from the left navigation menu: Gateway > Connection Status Displays a summary of your Local IP, WiFi and XFINITY networks Access from the left navigation menu: Gateway >...

  • Page 19: Local Ip Configuration

    Last available Local IP Address in the DHCP pool DHCP Lease Time Length of time a local device retains an IP Address before checking back with the DHCP Server on the Wireless Cable Modem Note: IPv6 parameters are not configurable at this time. Wireless Gateway User Guide...

  • Page 20: Connection Wifi

    Click to modify your 2.4 GHz Network settings. Fig. 17 Click Add WiFi Protected Setup (WPS) Client to connect a WiFi device (WPS- capable) to your network. The Add Wireless Client (Fig. 19) screen will appear. Wireless Gateway User Guide...
  • Page 21 Fig. 18 Wireless Gateway User Guide...

  • Page 22: Xfinity Network

    XFINITY Network View details (refreshed every 10 seconds) about the XFINITY Network, including initialization procedures, cable modem settings, downstream and upstream information Access from the left navigation menu: Gateway > Connection > XFINITY Network (or click from Gateway > Connection > Status)

  • Page 23: Firewall

    All peer-to-peer apps are Fig. 22 blocked. Fig. 20 Fig. 23 Minimum Security is the default To block a specific TCP/UDP port, please use setting. All secure apps are enabled. Managed Services under Parental Control. Fig. 24 Wireless Gateway User Guide...

  • Page 24: Software

    OFTWARE View details about your Wireless Gateway’s current software Access from the left navigation menu: Gateway > Software Fig. 25 Wireless Gateway User Guide...

  • Page 25: Hardware

    ARDWARE View your Wireless Gateway’s hardware details: System Hardware, Battery, LAN Ethernet, and WiFi System Hardware Access from the left navigation menu: Gateway > Hardware > System Hardware Fig. 26 Wireless Gateway User Guide...

  • Page 26: Battery

    Battery View the battery specifications Access from the left navigation menu: Gateway > Hardware > Battery Fig. 27 Wireless Gateway User Guide...

  • Page 27: Lan Ethernet

    LAN Ethernet View information about all connected wired computers and devices Access from the left navigation menu: Gateway > Hardware > LAN Fig. 28 Wireless Gateway User Guide...

  • Page 28: Hardware Wifi

    Hardware WiFi View information about all connected wireless devices Access from the left navigation menu: Gateway > Hardware > Wireless Fig. 29 Wireless Gateway User Guide...

  • Page 29: Wizard

    • Personalizing the Network Name (SSID), Network Password, or Encryption Method Access from the left navigation menu: Gateway > Wizard Fig. 30 Fig. 31 For more information about these fields, see the section Network Settings under WiFi Connection. Wireless Gateway User Guide...

  • Page 30: Connected Devices

    OMPUTERS Access from the left navigation menu: Connected Devices > Computers Fig. 32 Click Edit to modify the connection setting for the selected device. Click X to block the device from accessing the Internet. Fig. 33 Wireless Gateway User Guide...
  • Page 31 6. To delete an online or offline computer, click X next to the computer. When the Delete Computer message appears, click OK to delete the computer or CANCEL to retain it. If you click OK, the computer will be removed from the Computers menu. Wireless Gateway User Guide...

  • Page 32: Parental Control

    Parental Controls > Managed Sites Fig. 34 If the Blocked Sites, Blocked Keywords and Trusted Computers are grayed out, click Enable (turns green) next to Enable Managed Sites. You can then add blocked sites or keywords. Wireless Gateway User Guide...

  • Page 33: Blocked Sites

    Access from the left navigation menu: Click A next to Parental Control > Managed Sites > Blocked Sites Fig. 35 Enter the URL in www.xfinity.com format. The blocked website may be accessible using its IP address. Wireless Gateway User Guide...

  • Page 34: Blocked Keywords

    Under Trusted Computers, select Yes under Trusted to add a trusted device (and bypass parental controls) and No if a device is not trusted (and should adhere to parental control settings). Wireless Gateway User Guide...

  • Page 35: Managed Services

    Computer, it will bypass the configured parental control settings. Under Trusted Computers, select Yes under Trusted to add a trusted device (and bypass parental controls) and No if a device is not trusted (and should adhere to parental control settings). Wireless Gateway User Guide...

  • Page 36: Blocked Services

    Blocked Services Define services and ports to be blocked using Parental Control Access from the left navigation menu: Click A next to Parental Control > Managed Sites > Blocked Sites Fig. 38 Wireless Gateway User Guide...

  • Page 37: Managed Devices

    Parental Control > Managed Devices Fig. 39 Access Type • When Block All is selected, +Add Allowed Devices displays on the lower right. • When Allow All is selected, +Add Blocked Devices displays on the lower right Wireless Gateway User Guide...
  • Page 38 The Port Forwarding rules tell the router which server should get this traffic based on the incoming port number. To use port forwarding, use static IP addresses for the computers (servers) to which the traffic will be forwarded to. Wireless Gateway User Guide...

  • Page 39: Reports

    Reports Created reports display attempted violations of Parental Control rules Access from the left navigation menu: Parental Control > Reports Fig. 41 Wireless Gateway User Guide...

  • Page 40: Advanced

    Advanced ORWARDING Allows specific types of incoming connections to be directed to a certain computer or server Access from the left navigation menu: Advanced > Port Forwarding Fig. 42 Fig. 43 Wireless Gateway User Guide...

  • Page 41: Port Triggering (Not Available At This Time)

    Access from the left navigation menu: Advanced > Port Triggering Fig. 44 The Add Port Trigger button can be clicked only when Enable Port Triggering is Enabled. Fig. 45 You may not need to configure the interval for port triggering. Wireless Gateway User Guide...

  • Page 42: Dmz

    Configure a single computer on your LAN to open all of its ports Access from the left navigation menu: Advanced > DMZ Fig. 46 Wireless Gateway User Guide...

  • Page 43: Device Discovery

    Device Discovery uses Plug and Play (UPnP) to automatically configure the router and devices for various Internet applications, such as gaming, media sharing and video conferencing. Access from the left navigation menu: Advanced > Device Discovery Fig. 47 Wireless Gateway User Guide...

  • Page 44: Troubleshooting

    Access from the left navigation menu: Troubleshooting > Logs Fig. 48 Logs can be printed or downloaded to help with troubleshooting. There are three types of logs: • System Logs • Event Logs • Firewall Logs Wireless Gateway User Guide...

  • Page 45: Diagnostic Tools

    Fig. 49 • Test Connectivity Results tests your Internet connection. Enter a URL, such as www.xfinity.com, in the Destination Address field. Click Test Connectivity. If there is no connectivity or the URL is invalid, then the test will fail. • Check for IP Address Results determines if an IP address is accessible. Enter an IP address, then click Check for IP Address.

  • Page 46: Restore/Reset Gateway

    You will lose ALL customized settings made to your Wireless Gateway. Please also note that a Factory Restore will take your Wireless Gateway out of Bridge Mode if it had been previously enabled. Call 1-800-XFINITY if you would like to enable Bridge Mode again.

  • Page 47: Change Password

    HANGE ASSWORD Change the password for your Wireless Gateway Access from the left navigation menu: Troubleshooting > Change Password Fig. 51 • Enter your current password. • Create a new password and re-enter to confirm. • Click SAVE. Wireless Gateway User Guide...

  • Page 48: Appendix

    Push Button Configuration - WPS method Personal Identification Network SSID Service Set Identifier - String of up to 32 characters that uniquely identifies a wireless LAN UPnP Universal Plug and Play WiFi Protected Setup Wireless Gateway User Guide...
  • Page 49 ABLE EFERENCE Table No. Description Page No. Front Panel LED Indicators Gigabit Ethernet Connectors LED Indicators Connection Information on Bottom Label Default Configurations Web Management Interface Menus IPv4 Configuration Settings Add a Computer with Static IP Wireless Gateway User Guide...
  • Page 50 IGURE EFERENCE Figure Description Page No. Front Panel Rear Panel WPS Button Lifting the Wireless Gateway Connect Your WiFi Devices Default Gateway Name & Password At a Glance Change Password WiFI Network Name (SSID) WPS Label WPS Button Web Management Interface...
  • Page 51 Add Blocked Keyword Managed Services Add Blocked Service Managed Devices Add Allowed Device Parental Control Reports Port Forwarding Add Port Forwarding Service Port Triggering Add Port Triggering Service Device Discovery Troubleshooting Logs Network Diagnostic Tools Restore/Reset Change Password Wireless Gateway User Guide...

  • Page 52: Regulatory Information

    FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. IEEE 802.11b or 802.11g operation of this product in the U.S.A is firmware-limited to channels 1 through 11. Wireless Gateway User Guide...

  • Page 53: Fcc Part 68 Statement

    FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone Wireless Gateway User Guide...
  • Page 54 This equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is subject to state tariffs. Wireless Gateway User Guide...

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