Comcast Xfinity User Manual
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Comcast Xfinity User Manual

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  • Page 1 Skype™ on XFINITY User Guide...

  • Page 2: Table Of Contents

    Blocked Contacts Activation Complete System Settings Video Settings Profiles Audio Settings Sign In to Your Skype on XFINITY Profile 35 Network Settings Additional Skype on XFINITY Profiles General Settings Create a New Profile My Skype on XFINITY Profile Other Features...
  • Page 3 877-704-7713. About Skype on XFINITY Skype on XFINITY delivers high-quality, face-to-face video calling right to your TV. Enjoy video and audio calls—even messages—without a computer, without opening a browser. It’s the next best thing to being there.

  • Page 4: Get To Know The Parts

    Get to Know the Parts Take a look at the components that make up Skype on XFINITY. Here you will find visual diagrams, technical specifications and helpful tips to get you familiar with all the essentials. This section will cover: • Camera...

  • Page 5: Camera

    Get to Know the Parts Camera • High-Definition camera supports up to 720p @30 frames per second (requires both users to have consistent 1.5Mbps+ upload/download speeds) • On/Off Indicator • Digital/Optical Zoom Lens With Shutter • Built-In Directional Microphones • Adjustable Clip for Secure Placement For camera placement, see Camera Setup on page 13.

  • Page 6: Adaptor Box

    • Audible Notifications • Integration with Skype • WPS-Capable for Wireless Setup (currently not available) • New Message Indicator (currently not available) • SD Slot for Viewing Media (currently not available) Helpful Hints for the Adaptor Box • There is no On/Off indicator light. The Power LED remains lit when plugged in. • P lease be aware that digital audio can run through your digital audio receiver, but digital video must be connected directly from your adaptor box to your TV. • T he Reset button is recessed to prevent accidental pressing and has two functions, depending on the length of time held: - N ormal Reset: Insert a thin object and hold the Reset button for 2-5 seconds to reboot the adaptor box and keep your personal settings. F actory Reset: Insert a thin object and hold the Reset button for 15 or more seconds to delete ALL personal settings and restore the adaptor box to the default factory settings. Factory Reset should be used with caution, as it removes all Skype on XFINITY profiles.
  • Page 7 Get to Know the Parts...

  • Page 8: Remote

    Get to Know the Parts Remote • Radio Frequency (RF) Remote • (2) CR2032 3V Lithium Batteries (pre-installed)
  • Page 9 Get to Know the Parts Helpful Hints for the Remote • Use the Left arrow to go back to the previous screen. • VOL adjusts the sound level for Skype on XFINITY only. It does not adjust your TV volume. • Press Sound to toggle on and off sound from the caller. • Press Mic to toggle on and off the microphone for the caller to hear you. • Press Video to turn off (and on) your video during a video call. • Play/Pause / Forward / Rewind voicemail buttons are not available at this time. • For your remote to work, you do not need to point it towards the adaptor box. • T here are several reasons why your remote might not be working. • Your remote might be locked. On the back of your remote, press the Lock button on and off to t est this.
  • Page 10 Get to Know the Parts Using Your Remote’s Keyboard Try a few different positions for holding the remote while typing on the keyboard and find the fit that is most comfortable for you. You want to ensure you are not pressing any buttons on the front of the remote while using the keyboard. The illustrations below show two of the most popular holds. Two-Handed Hold One-Handed Hold Helpful Hints for the Remote Keyboard • A LT must be pressed before pressing a blue character every time you enter a character.

  • Page 11: Setup

    Setup This section provides guidance for setting up your system, from gathering the necessary account information right up to activation. This section will help you: • D etermine what you will need to get started and have everything ready for fast and easy setup. • L earn how to place your camera on top of your TV or on a flat surface. • Identify and connect the cables to their designated ports.

  • Page 12: What You Will Need To Get Started

    Comcast and Skype Accounts • A ll users of Skype on XFINITY will need their own Comcast ID. • Y ou will link your Comcast ID to a Skype account during the activation process. Each unique combination of a Comcast ID and Skype account is called a Skype on XFINITY profile. • I f you need to create a Skype account, you can do so during activation on your TV. SKYPE ON XFINITY PROFILE COMCAST ACCOUNT SKYPE ACCOUNT - Comcast ID - Skype Name - Comcast Password - Skype Password If you have printed this User Guide, consider noting your setup details below. Comcast Account • Comcast ID ________________________________________________ • Comcast Password ___________________________________________ Skype Account • Skype Name _______________________________________________ • Skype Password _____________________________________________ Wireless Network • I f you choose to connect to your wireless network (rather than Ethernet), you will need the network...

  • Page 13: Camera Setup

    Setup Camera Setup The XFINITY camera can be placed on top of your TV screen or on a flat surface (like a TV console). The recommended viewing distance is 5’ - 12’. The camera should not be used near strong magnetic fields (see illustration on next page). TV Top 1. P lace the front of the camera on top of your TV, with the bottom lip resting just below the top of the screen. 2. Push the clip down until it touches the back of the TV and the camera is secure. 3. Adjust the angle of the camera to capture your preferred viewing area and to ensure that the microphones are directly in front of the person speaking. Flat Surface 1. Hold the camera with the lens facing towards you and adjust the clip’s rubber bottom, as shown. 2. P lace the camera on a flat surface with the lens facing the viewing area. Hold the rubber bottom in place while adjusting the angle of the camera to capture your preferred viewing area and to ensure that the microphones are directly in front of the person speaking. Helpful Hints for Setup • T he camera’s broad angle will give you the ability to relax across the room while enjoying a conversation. Run the Camera Test (during the TV activation or go to Settings > System Settings >...
  • Page 14 Setup...

  • Page 15: Connect

    Setup Connect The following illustration shows two potential set-ups. The setup on the left is without a receiver, DVD player or game console. The setup on the right includes a receiver, DVD player and game console.
  • Page 16 Setup The steps below may differ slightly depending on your media setup, but the equipment order should remain the same (see the illustration on following page). A. P lug in the provided HDMI cable to your set-top box and the other end to the HDMI Cable In port on your adaptor box. B. P lug a second HDMI cable to the HDMI TV Out port on your adaptor box and the other end to one of the available HDMI ports on your TV. • Note: If you have an audio receiver, use one HDMI cable to connect your set-top box to your receiver then use another HDMI cable to connect the receiver to your adapter box (see the illustration on following page). C. P lug the camera cable into the Camera port. If the camera cable is not long enough to reach the Camera port, connect the USB extension cable to the camera cable. D. D ecide if you want to connect to your home network using a wired Ethernet cable or wireless connection. • E thernet connection: Plug a CAT-6 Ethernet cable (not provided) to the Ethernet port on your adaptor box and the other end to an available port on your modem or router.
  • Page 17 Setup...

  • Page 18: Power Up

    Setup Power Up If you need help with setup, visit http://comcast.com/skype or call at 877-704-7713. 1. P lug the power cable into the Power port on the adaptor cable. Then plug the power cable into an electrical outlet. There is no power button on your adaptor box, so this power cable is the only way to turn the system on and off. 2. T urn on your TV, set-top box and audio receiver (if you have one). 3. M ake sure that your TV is set to the HDMI port that you connected the HDMI cable to. For example, if you plugged the cable into HDMI 1, then make sure that your TV is set to HDMI 1 (not HDMI 2, HDMI 3, etc.). 4. Next you will see a black screen. 5. In a few minutes (up to 20), you will be greeted with a Welcome screen. Important Note for Power Up Please do not unplug or reset the adaptor box before you see this screen. If you unplug or reset the...

  • Page 19: Activate

    Activate Once you have completed setup, it is time to activate your Skype on XFINITY. During activation, you will follow a series of steps on your TV screen. Use your remote to complete the information and refer to the tips in this section to complete the process.

  • Page 20: Pair Your Remote

    Pair Your Remote The pairing process connects your remote to the adaptor box so that the adaptor box—and Skype on XFINITY—can only be controlled by one remote. 1. Pull out the tab from the remote’s battery compartment. 2. Press and hold the Setup button on your remote until the red light on your remote turns green.

  • Page 21: Connect To Your Home Network

    An Internet connection is required, but the screen(s) you will see depends on your choice of network connection. You have two options for network connectivity: 1. Wired connection using an Ethernet cable 2. Wireless connection to an available or hidden network For additional help, visit http://comcast.com/skype or call 877-704-7713. Ethernet Connection To connect to your home network using an Ethernet cable, connect the Ethernet cable to your adaptor box. The adaptor box will automatically detect your Ethernet connection and the following screen will appear. Click CONTINUE. Helpful Hints for Ethernet Connection • I f there is a problem finding your Ethernet connection, ensure that the Ethernet cable is properly...

  • Page 22: Available Wireless Networks

    Activate Available Wireless Networks Follow these steps if you are using an available wireless network. 1. Ensure that the Ethernet cable is not connected. 2. From the options, click Select Your Wireless Network. 3. Select your wireless network from the list of networks within range. 4. Enter your network password. Helpful Hints for Available Wireless Networks • I f your wireless network cannot be found, make sure that your wireless router or modem is working properly and reconnect. If it still cannot be found, check that the Ethernet cable is not connected, then click SCAN AGAIN.

  • Page 23: Hidden Wireless Networks

    Activate Hidden Wireless Networks Follow these steps if you are using a hidden wireless network. 1. From the options on the choose your network screen click Manually Enter Your Wireless Network. 2. Enter the network name of the hidden wireless network. Note that the network name might be called the Service Set Identifier (SSID).
  • Page 24 Activate 3. Select the security type of the hidden wireless network. 4. Enter your network password. 5. T his screen will appear once you have connected to the hidden network.

  • Page 25: System Check

    Activate Helpful Hints for Hidden Wireless Networks • I f you have tried to join a network that cannot be found or is no longer in service, verify the information you entered is correct and try again. • You can also join an available wireless network or connect using an Ethernet cable instead. • I f you have a hidden network, you will need to know the network name (SSID), security type and network password to connect. System Check After connecting to the Internet, some short tests will be run to ensure that everything is working properly. These are quick diagnostic tests that check your hardware. Set Time Zone Select your Time Zone by choosing from the options shown.

  • Page 26: Screen Resolution

    This test ensures that your set-top box is connected properly and that you will be able to watch TV while using Skype on XFINITY. If you see TV programming on the screen, click I SEE MY TV. Helpful Hints for HD Video Signal • I f you see a gray box with an X, click I DON’T SEE ANYTHING. Check that your HDMI cable is securely connected and try again. Also check that that the set-top box and inputted video source are turned on. • Y ou can use Skype on XFINITY without the TV connection, but you will not be able to watch TV while using Skype on XFINITY.

  • Page 27: Checking Your Camera

    ANYTHING. Check to see if the camera’s USB cable is securely plugged into the Camera Input of the adaptor and try again. • If you are still having trouble, visit http://comcast.com/skype or call 877-704-7713. Microphone Check This test ensures that the microphones in the camera are working properly. Speak and the sound check...

  • Page 28: Checking Your Audio

    Activate Helpful Hints for Microphone Check • If your microphone test is not successful, make sure your camera is securely connected and check that there are no obstructions between you and the microphone. Try again by saying something out loud and speaking as clearly as possible. • Ensure that the microphones are directly in front of the person speaking. • Whatever is spoken will not be played back to you. Instead, when the microphone detects your voice, the gray bars will change to blue. Checking Your Audio While the microphone test confirms that you will be heard, the volume check verifies that you will be able to hear your contact speaking. Helpful Hints to Checking Your Audio • If you cannot hear anything, make sure your TV sound is not muted.

  • Page 29: Comcast Sign-In

    Activate Comcast Sign-In If you have signed into Comcast before, this screen will look familiar to you. Simply enter your Comcast ID and password then press CONTINUE. Helpful Hints for Comcast Sign-In • I f you check the box next to Remember My Password you will not be prompted to enter your password each time you sign in. As an added security measure, you will be prompted to re-enter your Comcast password after 7 days of inactivity. • I f you have forgotten this information, visit https://login.comcast.net/myaccount Skype Account If you have a Skype account, click ALREADY HAVE SKYPE. If you do not have a Skype account, click CREATE SKYPE ACCOUNT.
  • Page 30 Activate Already Have a Skype Account If you already have a Skype account you want to use, enter the information to continue. Create a Skype Account Enter the email address you would like associated with your Skype account.
  • Page 31 Activate Enter your Skype Name and password. Helpful Hints for Skype Sign-In • Each Comcast ID must be linked with a unique Skype Name. • I f you cannot remember your Skype account information, visit www.skype.com. • If you do not have a Skype account, select Create a Skype Account. • Y ou can unlink a Skype account from your Skype on XFINITY profile at any time. Go to Settings > Profile Settings > Change Linked Skype Account. • Skype Voicemail and using Skype to call landlines and mobile devices is not supported on Skype on XFINITY.

  • Page 32: Sync Contacts

    Activate Sync Contacts By syncing your contacts, you will be able to access your XFINITY and Skype contacts from one place, making it even faster and easier to find a family member or friend. Important Notes About Syncing Contacts • S yncing will store your XFINITY and Skype contacts in your Skype on XFINITY profile. If you or another person have synced contacts previously with your Skype on XFINITY profile, the contacts you are about to sync will be added to those contacts that were previously synced. • S yncing cannot be undone. • B efore syncing, ensure that you are signed in to your profile so that you sync the right contacts Helpful Hints for Syncing Contacts • O nce you sync your contacts, you may have some duplicate entries. To delete duplicates, visit www.XFINITY.com, sign in to your account and then check for duplicate contacts.  • S yncing may take several minutes.

  • Page 33: Activation Complete

    Activate Activation Complete Once you have completed the activation process, you will see the following screen. You can now begin connecting with family and friends.

  • Page 34: Profiles

    Profiles When you activate Skype on XFINITY, you will create your first Skype on XFINITY profile by linking your Comcast ID to a Skype account. Later, additional profiles can be added. These will be linked to other Comcast IDs and Skype accounts.

  • Page 35: Sign In To Your Skype On Xfinity Profile

    Profiles Sign In to Your Skype on XFINITY Profile A Skype on XFINITY profile is a combination of your Comcast and Skype accounts. Your Skype on XFINITY Profile is: SKYPE ON XFINITY PROFILE COMCAST ACCOUNT SKYPE ACCOUNT - Comcast ID...

  • Page 36: Additional Skype On Xfinity Profiles

    Change Linked Skype Account You can change the Skype account that is linked to your Skype on XFINITY profile at any time. Go to Settings > Profile Settings > Manage Skype Settings > Change Linked Skype Account. Switch Between Profiles Click the Profiles button on your remote.

  • Page 37: My Skype On Xfinity Profile

    Profiles My Skype on XFINITY Profile Profile Picture Profile Name Status Skype Name Mood Update Your Status Your status indicates your availability. Update it at any time to alert your contacts when you are available to connect. 1. Go to the Home screen.
  • Page 38 Profiles 3. Click SET STATUS. 4. Select a status option. Status Options: Your contacts can see that you are online and can call or message Available you. This is your status when you first sign in. You are signed in but may not be active. Your contacts may still try Away to call or message you, but you can decide whether to respond.

  • Page 39: Update Your Mood

    Profiles Update Your Mood Mood is a short update of what you are doing, how you are feeling or what is on your mind. 1. Go to the Home screen. 2. Select your profile. 3. Click SET MOOD. 4. Using the keyboard on your remote, type in your mood message (maximum number of characters is 200).

  • Page 40: Video And Audio Calls

    Video and Audio Calls Connect with family and friends by selecting someone from your Contacts or Recent lists, then choose how you would like to call them— by video or audio. This section will help you: • Make a video or audio call. • Accept an incoming video or audio call.

  • Page 41: Make A Video Call

    Video and Audio Calls Make a Video Call A video call is a face-to-face conversation that happens on your TV. During a video call, you can turn off the video and switch to an audio call. You can turn the video back on at any time during the call. 1.
  • Page 42 Video and Audio Calls 3. T he person you are calling is shown an incoming call notification. If they accept your call, you will see a real-time video of your contact. 4. To end your call, click END on your screen. Or press End on your remote. Helpful Hints for Video and Audio Calls • I f your video or audio call lasts for four hours, you will be shown an option to continue the call. If you do not click CONTINUE, the call will end. • Y ou can make and accept video and audio calls while watching TV, including On Demand or DVR programming.

  • Page 43: Make An Audio Call

    Video and Audio Calls Make an Audio Call An audio call works much like a video call except there is no actual video. Instead, you will see your contact’s Skype profile picture during the call. Even if you make an audio call, you have the option of turning on video any time during the call. 1. Select someone from your CONTACTS or RECENT lists. 2.

  • Page 44: Incoming Calls

    Video and Audio Calls Incoming Calls If you are signed in to Skype on XFINITY and a call comes in while you are watching TV, a call notification appears on your screen. You have the choice to ACCEPT WITH VIDEO, ACCEPT WITH AUDIO or DECLINE. The call notification will identify who is calling. If you do not make a selection after two minutes, the call alert will disappear. Whether you are watching live TV, On Demand or DVR programming, you can accept or initiate a call and the program will continue to play while you are on the call.

  • Page 45: Video And Audio Call Features

    • W hen you accept a call, keep in mind that you are choosing what you will share (either audio or video), not what you will see. For instance, when you accept an incoming video call with audio, you will see your contact’s video, but you will only share your audio with the other caller. • R emember that even if you accept as an audio call, you can still turn the video on at any time during the call. • P lease note that there is a difference between your XFINITY Voice (telephone) calls and your calls coming through Skype on XFINITY. The Caller ID notification from XFINITY Voice will appear in the center of your screen, while callers using Skype on XFINITY will appear in the upper right corner of your screen. At this time, you can not receive XFINITY Voice calls using Skype on XFINITY. • T o learn how to disable your XFINITY Voice (telephone) Caller ID while using Skype on XFINITY, visit www.XFINITY.comcast.net/learn/voice.
  • Page 46 Video and Audio Calls Put a Call On Hold To pause the transmission of video and audio from your microphone, click Hold on your screen or press Hold on your remote. This will also mute incoming sound. To take a call off hold, click Resume on your screen or press Hold on your remote.
  • Page 47 Video and Audio Calls Change Views You can change the layout of your screen depending on your viewing preference. For instance, you can expand the screen that your TV program is on while minimizing the video call screen and vice versa. You can also have your video screen and the caller’s video screen appear next to each other as the same size.

  • Page 48: Messages

    Messages Connect with family and friends by selecting someone from your Contacts or Recent list, then start sending and receiving messages. This section will help you: • Send and receive messages. • Accept an incoming message while watching TV.

  • Page 49: Sending And Receiving Messages

    Messages Sending and Receiving Messages Use your remote’s keyboard to type a message to one of your contacts. Your message, and your contact’s response, will appear as messages on your screen. 1. On your screen, select someone from your CONTACTS or RECENT lists. 2.

  • Page 50: Incoming Messages

    Messages 3. Using your remote, type your message. Press OK on your remote or click SEND on your screen. You will see your message, along with your contact’s response, on the screen as the conversation continues. Helpful Hints for Messages • I f your remote is not working, refer to the Helpful Hints for the Remote section on page 9.

  • Page 51: Message Features

    Messages 3. Click IGNORE to dismiss the message. Or click REPLY to view the message. Helpful Hints for Incoming Messages • I f you do nothing, the incoming message notification will disappear in two minutes. • I f you are not signed in to Skype on XFINITY, you will not receive any incoming message notifications. Message Features Change Views You can change the layout of your screen depending on your viewing preference. For instance, you can expand the screen that your TV program is on while minimizing the messages screen or vice versa.

  • Page 52: Group Messaging

    Messages Group Messaging You can participate in group messaging if another person initiates the group messaging session via their Skype account. In future releases of Skype on XFINITY, you will be able to initiate group messaging.

  • Page 53: Contacts

    To talk with friends and family, you will first need to connect with them by sending and/or accepting contact requests. When you have added friends and family to your contacts, you can make video and audio calls, plus send and receive messages. This section will cover: • An overview of your contacts. • Searching Skype to add friends and family to your Skype on XFINITY. • Sending and accepting contact requests. • Blocked contacts.

  • Page 54: Contacts

    Use your list of contacts to connect with family and friends. If you chose to sync your XFINITY and Skype contacts during activation (see page 32 for details), all of these contacts can now be accessed from here. If you skipped syncing contacts during activation, learn more about syncing contacts in the Sync Contacts section on page 32.
  • Page 55 Contacts Your Contacts’ Information Select a contact to view their profile picture, name, status, mood and other information. Your contacts are sorted by status and then alphabetically. View your recent conversations and connect right from this screen by following these steps: 1.
  • Page 56 Important Note for Contacts If you choose to stay signed in to Skype on XFINITY, even if you are not actively using it, others in your household may be able to access your contacts. Avoid this by signing out each time. Learn more in the Sign In Options section on page 63.

  • Page 57: Available Contacts

    Skype contacts online. To permanently delete contacts from Skype on XFINITY, sign on to your XFINITY and Skype address books and delete contacts from both. • When you block a contact from calling or messaging you via Skype on XFINITY, the change is also reflected on your XFINITY and Skype contacts online.

  • Page 58: Pending Contact Requests

    Contacts Pending Contact Requests 1. Select Pending Contact Requests from the Contacts menu. 2. You will see a list of people you have sent contact requests to. 3. If you want, you can resend the request. You can also remove the contact from this list. Please note that removing a contact from this list does not withdraw your contact request.

  • Page 59: All Contacts

    Contacts All Contacts All Contacts is a list of all of your contacts, regardless of what their status is. Add Contacts Expand your contacts by inviting family and friends who are Skype users. 1. Select ADD CONTACT from the Contacts menu. 2.

  • Page 60: Filter Contacts

    Contacts 3. Click SEARCH SKYPE. 4. Select the contact to send a contact request to. You can also add an optional personal message. 5. Click SEND. Filter Contacts 1. When you are viewing one of your contacts lists (Available, Pending Contact Requests or All Contacts), press any alphabet key on your remote to filter which contacts are shown in your list.

  • Page 61: Settings

    Settings Adjust your profile and system settings to enhance your Skype on XFINITY experience. This section will cover: • P rofile settings. • S yncing contacts. • V ideo settings. • Audio settings. • Other general settings.

  • Page 62: Profile Settings

    Visit Profile Settings to modify your profile, privacy settings, profile name and more. Profile Settings are optional settings that you can change at any time. 1. Select Settings. 2. Select Profile Settings. Edit Profile Name This is the name your contacts see while you are using Skype on XFINITY.

  • Page 63: Sign In Options

    Settings Sign In Options You can choose to enter your Comcast password each time you sign in to Skype on XFINITY or have it automatically filled in for you. • Select Comcast Password Required for Sign-In for the most secure measure of privacy.

  • Page 64: Change Linked Skype Account

    • Select Change Linked Skype Account. • Enter your Comcast password. • Enter the new Skype account that you want to link your Skype on XFINITY profile to. Helpful Hints for Changing Linked Skype Account • A Skype on XFINITY profile is a combination of your Comcast and Skype accounts. One primary Comcast account and up to six secondary Comcast accounts can each be associated with a Skype...

  • Page 65: Change Skype Password

    • To change your Skype password, sign in to your account at www.skype.com. Privacy Settings Select who can contact you while you are using Skype on XFINITY. Choose one of the following: • Allow only my personal contacts to call or message me.

  • Page 66: Manage Conversations

    Skype on XFINITY account, making it even faster and easier to connect with family and friends. Important Notes About Syncing Contacts • Syncing will store your XFINITY and Skype contacts in your Skype on XFINITY profile. If you or another person have synced contacts previously with your Skype on XFINITY profile, the contacts you are about to sync will be added to those contacts that were previously synced.

  • Page 67: Delete Profiles

    To delete a single profile, select it and confirm that you want to delete it. If there is more than one profile, you have the option of clicking DELETE ALL PROFILES. If you delete all profiles you will have to go through the setup process again to use Skype on XFINITY.

  • Page 68: Blocked Contacts

    Settings Blocked Contacts You can block a contact for any reason, at any time, and prevent that person from calling or messaging you via Skype on XFINITY. To unblock a contact, select the contact and click UNBLOCK.

  • Page 69: System Settings

    System Settings Visit System Settings to modify hardware, software and equipment settings. These may have been set when you set up and activated your Skype on XFINITY. These settings ensure optimal performance of your video, audio and network . 1. Select Settings.

  • Page 70: Video Settings

    • If you do not see yourself, check if the camera’s USB cable is plugged into the camera input of the adaptor. Video Settings: Screen Resolution This test identifies your screen’s resolution. Skype on XFINITY works optimally with 1080i, 720p, or 480p resolution. We recommend selecting the highest quality resolution your TV supports.

  • Page 71: Audio Settings

    • If you only see a gray or black box, click I DON’T SEE ANYTHING. Check if your HDMI cable is connected properly and try again. • You can use Skype on XFINITY without the connection, but you will not be able to watch TV while using the service.

  • Page 72: Network Settings

    Network Settings Network settings relate to your wireless network connection or your Ethernet connection. To learn about connecting to your home network, see the Connect to Your Home Network section on page 21. For additional help, visit http://comcast.com/skype or call 877-704-7713.

  • Page 73: General Settings

    Recent calls and messages. General Settings: Set Timeout When you are signed into Skype on XFINITY yet not actively using it, the system will return to TV after a certain time. You can decide this length of time in the following screen.
  • Page 74 Settings General Settings: Software Update Occasionally you will be alerted about Skype on XFINITY software updates. You can also come to the Software Update screen to check whether you are running the most up-to-date version of Skype on XFINITY. If you upgrade your software, onscreen directions will guide you through the software...

  • Page 75: Other Features

    Other Features Learn about additional Skype on XFINITY’s features to maximize your experience. This section will cover: • A list of recent call and message activity. • Helpful alerts and system notifications.

  • Page 76: Recents

    Other Features Recents See your recent activity including the type of connection (video, audio or message) and contact name. The most recent are listed first. Both incoming and outgoing calls are listed here. Connect with a recent contact 1. Select Recent. 2.
  • Page 77 Other Features Manage Conversations Select how long details about your calls and messages are saved. These details are viewable in your Recent list. 1. Select Settings. 2. Select Profile Settings. 3. Select Manage Conversations. 4. Select one of the following: Save until I delete Save for 1 year Save for 3 months...

  • Page 78: Notifications

    Other Features Notifications Notifications are helpful alerts that are displayed until an action is taken. For instance, a software update will remain in your list until you download and install the software. Not all notification types are currently available. Other examples include: •...

  • Page 79: Glossary

    Glossary...
  • Page 80 Blocked Contact Profile A person who cannot call or message you via A Skype on XFINITY profile is a combination of a Skype on XFINITY. unique Comcast ID and a unique Skype Name. Ethernet Connection Profile Picture An Ethernet cable that connects the adaptor Personal photo or image that contacts may see.
  • Page 81 Skype is a trade mark of Skype or its related companies. Copyright 2003-2012, Skype, patents pending. For Skype to Skype calls, all call participants must have a Skype account and be logged into Skype. High- speed internet connectivity required. Simulated calling images shown. Actual call quality may vary. Skype on XFINITY User Guide Version 1.0...

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