Comcast Xfinity User Manual
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Comcast Xfinity User Manual

Internet and voice wireless gateway
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XFINITY™ Internet and Voice
Wireless Gateway
User Guide
D1UG 10/13/10

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  • Page 1 XFINITY™ Internet and Voice Wireless Gateway User Guide D1UG 10/13/10...

  • Page 2: Table Of Contents

    Setting up WiFi Connection for WPS-Compatible Computers ..........Web Management Interface ....................At a Glance ..........................Connection ..........................Status ........................Local IP Configuration ..................Connection WiFi ....................XFINITY Network ....................Firewall ..........................Software ..........................Hardware ..........................System Hardware ....................Battery ......................... LAN Ethernet .......................
  • Page 3 Connected Devices Computers ..........................Parental Control Managed Sites ........................Blocked Sites ....................... Blocked Keywords ....................Managed Services ......................... Blocked Services ....................Managed Devices ........................Reports ......................... Advanced Port Forwarding ........................Port Triggering ....................................................Device Discovery ........................Troubleshooting Logs ............................Diagnostic Tools ........................

  • Page 4: About Your Internet And Voice Wireless Gateway

    Protection — Lithium Ion battery back-up (included with XFINITY Voice subscription) Note: If you haven’t already done so, please activate both XFINITY Voice and Internet services if you subscribe to both, or just XFINITY Internet services if you subscribe only to high-speed data services.

  • Page 5: Overview

    Overview RONT ANEL The front panel, featuring a set of LED indicators, shows the status of your Internet and Voice Wireless Gateway. Being familiar with these indicators can help with troubleshooting. The front of your Internet and Voice Wireless Gateway (Fig.

  • Page 6: Rear Panel

    Gateway will be lost. Please also note that a Factory Reboot will take your Internet and Voice Wireless Gateway out of Bridge Mode if it had been previously enabled. Call 1-800-XFINITY to re-enable Bridge Mode. Internet and Voice Wireless Gateway User Guide...

  • Page 7: Top Panel

    A battery is needed to enable voice service availability in the event of a power outage. A battery is included with your Internet and Voice Wireless Gateway only if you subscribe to XFINITY Voice. If you did not receive a...

  • Page 8: Bottom Label

    OTTOM ABEL The label located on the underside of the Internet and Voice Wireless Gateway displays important information you need to connect your computer. Network Name HOME - XXXX (where XXXX is the last 4 digits of the Cable Modem MAC) Encryption WPA-TKIP Network Key...

  • Page 9: Wifi Connection

    WiFi Connection Learn how to create a WiFi connection from your computer to your Internet and Voice Wireless Gateway for initial WiFi connectivity or after a Factory Reset. If your computer is already connected to the Internet, go to Step 2. ONNECTING TO THE NTERNET IRELESSLY...
  • Page 10 Click (and Connect to) the Network Name from Fig. 2 in the list of available wireless networks. Again, lift the Wireless Gateway (Fig. 1). Note the Network Key on the white label (Fig. 2). E. Enter the Network Key (case-sensitive) in the Network Security Key field (on Windows) or Password field (on Macs).

  • Page 11: Personalizing Your Wireless Gateway

    Personalization ERSONALIZING YOUR IRELESS ATEWAY Log In • Open a web browser. Type http://10.0.0.1 in the address line. The Wireless Gateway Login page (Fig. 1) appears. • Enter admin and password as shown. • Click Login. The Home Network Wizard-Step 1 page (Fig. 2) appears. * Username cannot be changed Fig.
  • Page 12 Encryption Method • Select an encryption method. The encryption method encrypts the data between your computer and your Wireless Gateway. WPA-TKIP is the encryption method that is compatible with most computers. WPA2-PSK (AES) provides better performance and security and should be selected, but only if you are certain that your computer is compatible.

  • Page 13: Setting Up Wifi Connection For Wps-Compatible Computers

    WPS-C ETTING UP ONNECTION FOR OMPATIBLE OMPUTERS • WPS (WiFi Protected Setup) lets you easily set up secure WiFi networks without entering a Network Key. • Most WPS-compatible devices will work with your Internet and Voice Wireless Gateway. You can easily connect to your WiFi Network using either the default Push Button Configuration (PBC) or the Personal Identification Network (PIN) method.

  • Page 14: Web Management Interface

    When you click a category from the left menu bar, related information Select a category to view or appears here. configure settings. From the links at the bottom of the page, you can access XFINITY.com and customerCentral. Internet and Voice Wireless Gateway User Guide...

  • Page 15: Web Management Interface Menus

    Gateway > Connection > WiFi View and edit your wireless settings Gateway > Connection > XFINITY View XFINITY network settings and initialization procedures for cable modem, downstream and upstream information Gateway > Firewall Configure the security level of the internal firewall Gateway >...

  • Page 16: At A Glance

    If you would like to use your existing router instead of the routing functionality on your I nternet and Voice Wireless Gateway, the Bridge Mode on the Wireless Gateway will need to be e nabled. An XFINITY technician can do this during installation, or call 1-800-XFINITY.

  • Page 17: Connection

    Configuration, WiFi and the XFINITY Network Access from the left navigation menu: Gateway > Connection Status Displays a summary of your Local IP, WiFi and XFINITY networks Access from the left navigation menu: Gateway > Connection > Status Fig. 1...

  • Page 18: Local Ip Configuration

    Local IP Configuration View information about your local network and edit the LAN DHCP settings (for Advanced Users) Access from the left navigation menu: Gateway > Connection > Local IP Network (or click from Gateway > Connection > Status) Fig. 1 Field Description IPv4...

  • Page 19: Connection Wifi

    Connection WiFi Modify the WiFi settings of your network computers or add additional devices to your network Access from the left navigation menu: (or click V from Gateway > Connection > WiFi Gateway > Connection > Status Fig. 1 Click to modify your 2.4 GHz Network settings.
  • Page 20 Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 21: Xfinity Network

    XFINITY Network View details (refreshed every 10 seconds) about the XFINITY Network, including initialization procedures, cable modem settings, downstream and upstream information Access from the left navigation menu: Gateway > Connection > XFINITY Network (or click from Gateway > Connection > Status)

  • Page 22: Firewall

    IREWALL View and modify Firewall settings to block unauthorized/unsafe traffic from accessing your network Access from the left navigation menu: Gateway > Firewall Fig. 2 Most of your applications will be blocked except for browsing, email, iTunes and VPN. All of your Peer-to-peer apps are Fig.

  • Page 23: Software

    OFTWARE View details about your Internet and Voice Wireless Gateway’s current software Access from the left navigation menu: Gateway > Software Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 24: Hardware

    ARDWARE View your Internet and Voice Wireless Gateway’s hardware details: System Hardware, Battery, LAN Ethernet and WiFi System Hardware Access from the left navigation menu: Gateway > Hardware > System Hardware Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 25: Battery

    Battery View the battery specifications of your Internet and Voice Wireless Gateway Access from the left navigation menu: Gateway > Hardware > Battery Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 26: Lan Ethernet

    LAN Ethernet View information about all connected wired computers and devices Access from the left navigation menu: Gateway > Hardware > LAN Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 27: Hardware Wifi

    Hardware WiFi View information about all connected wireless devices Access from the left navigation menu: Gateway > Hardware > WiFi Fig. 1 IZARD Set up wireless connections using the Home Network Wizard Access from the left navigation menu: Gateway > Wizard For information, see the Home Network Wizard section in this guide.

  • Page 28: Connected Devices

    Connected Devices View and edit information about all computers and devices which are connected to your Internet and Voice Wireless Gateway. OMPUTERS Access from the left navigation menu: Connected Devices > Computers Fig. 1 Click Edit to modify the connection setting for the selected device.
  • Page 29 To manually add a computer with a static IP address to your wireless network: 1. Under Online Computers, click Add Computer with Static IP. The Add Computer menu appears. 2. Complete the following fields in the Add Computer menu: Option Description Host Name Host name of the computer you want to add...

  • Page 30: Parental Control

    Parental Control Parental Controls lets you configure websites, keywords and computers by blocking content or restricting access ANAGED ITES Using the Managed Sites menu, you can block access to certain Web sites from local computers Access from the left navigation menu: Parental Controls >...

  • Page 31: Blocked Sites

    Access from the left navigation menu: Click A next to Parental Control > Managed Sites > Blocked Sites Fig. 1 • Enter the URL in www.XFINITY.com format. The blocked website may be accessible using its IP address. Internet and Voice Wireless Gateway User Guide...

  • Page 32: Blocked Keywords

    Blocked Keywords Enter keyword(s) that appear on websites you want blocked and set up a time schedule Access from the left navigation menu: Click A Parental Control > Managed Sites > next to Blocked Keywords Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 33: Managed Services

    ANAGED ERVICES Prevent access to applications and services Access from the left navigation menu: Parental Control > Managed Services Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 34: Blocked Services

    Blocked Services Define services and ports to be blocked using Parental Control Access from the left navigation menu: Click A next to Parental Control > Managed Sites > Blocked Sites Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 35: Managed Devices

    ANAGED EVICES Displays information about devices that can be managed by rules Access from the left navigation menu: Parental Control > Managed Devices Fig. 1 • When Block All is selected, an +Add Allowed Devices displays on the lower right. •...
  • Page 36 Add Allowed Devices Choose which devices, if any, are exempt from Parental Controls Access from the left navigation menu: Click A Parental Control > Managed Sites > LLOWED EVICE Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 37: Reports

    Reports Create reports that display attempted violations of the Parental Control rules Access from the left navigation menu: Parental Control > Reports Fig. 1 For example, if a new incoming FTP session arrives at the router, the router needs to know which server is responsible for this traffic.

  • Page 38: Advanced

    Advanced ORWARDING Allows new incoming connections of a certain type to be directed to a certain computer or server Access from the left navigation menu: Advanced > Port Forwarding Fig. 1 Fig. 2 Internet and Voice Wireless Gateway User Guide...

  • Page 39: Port Triggering

    RIGGERING Temporarily opens an incoming port to a particular computer when that computer initiates a particular outgoing connection (the trigger) Access from the left navigation menu: Advanced > Port Triggering Fig. 1 The Add Port Trigger button can be clicked only when Enable Port Triggering is Enabled.

  • Page 40: Dmz

    Configure a single computer on your LAN to open all of its ports Access from the left navigation menu: Advanced > DMZ Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 41: Device Discovery

    EVICE ISCOVERY Displays the settings for automatic device discovery Device Discovery uses Plug and Play (UPnP) to automatically configure the router and devices for various Internet applications, such as gaming, media sharing and video conferencing. Access from the left navigation menu: Advanced >...

  • Page 42: Troubleshooting

    Troubleshooting View the System, Event and Firewall Logs (same as seen under Parental Control > Reports) to troubleshoot issues and to identify potential security risks Access from the left navigation menu: Troubleshooting > Logs Fig. 1 Internet and Voice Wireless Gateway User Guide...

  • Page 43: Diagnostic Tools

    IAGNOSTIC OOLS Run a Connectivity or IP Check test to troubleshoot connectivity issues to a website URL or IP address Access from the left navigation menu: Troubleshooting > Diagnostic Tools Fig. 1 • Test Connectivity Results tests your Internet connection. Enter a URL, such as www.xfinity.com, in the Destination Address field.

  • Page 44: Restore/Reset Gateway

    Please also note that a Factory Restore will take your Internet and Voice Wireless Gateway out of Bridge Mode if it had been previously enabled. Call 1-800-XFINITY if you would like to enable Bridge Mode again. Access from the left navigation menu: Troubleshooting >...

  • Page 45: Change Password

    HANGE ASSWORD Change the password for your Internet and Voice Wireless Gateway Access from the left navigation menu: Troubleshooting > Change Password Fig. 1 • Enter your current password. • Create a new password and re-enter to confirm. • Click SAVE. Internet and Voice Wireless Gateway User Guide...

  • Page 46: Regulatory Information

    Regulatory Information OMPLIANCE TATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment.

  • Page 47: Fcc Part 68 Statement

    IMPORTANT NOTE: FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled envi- ronment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 48 The telephone company may make changes in its facilities, equipment, operations, or proce- dures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.

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