ShoreTel 930D User Manual
  1. Manuals
  2. Brands
  3. ShoreTel Manuals
  4. Handsets
  5. 930D
  6. User manual

ShoreTel 930D User Manual

Ip phone handset
Hide thumbs Also See for 930D:
Table of Contents

Advertisement

Quick Links

ShoreTel IP Phone 930D
Handset User Guide
May 2013

Advertisement

Table of Contents
loading

Related Manuals for ShoreTel 930D

Summary of Contents for ShoreTel 930D

  • Page 1 ShoreTel IP Phone 930D Handset User Guide May 2013...

  • Page 2: Version Information

    Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to typographical, arithmetic or listing errors.

  • Page 3: Table Of Contents

    Basic Call Management ............27 ShoreTel IP Phone 930D...
  • Page 4 ShoreTel Communicator Software ........
  • Page 5 Radio Frequency (RF) Exposure Information ........58 ShoreTel IP Phone 930D...
  • Page 6 Table of Contents Handset User Guide ShoreTel IP Phone 930D...

  • Page 7: Before You Start

    8  About This Book This book is intended for those who install, administer, or use the ShoreTel IP Phone 930D. This book specifically describes how to install and use the IP930D handset. Organization This document is divided into the following chapters:...

  • Page 8: Conventions

    Note: Table of Contents entries are also links, but they are not shown in blue. Related Documents The following documents are also available: ShoreTel IP Phone 930D Planning and Installation Guide  ShoreTel IP Phone 930D Base Station and Repeater User Guide  Handset User Guide Technical Publications...

  • Page 9: Chapter 1 Getting Started

    14  Getting Started with Your New Phone This section describes how to set up your new ShoreTel IP Phone 930D. Unpacking the Box Make sure that all of the following items are included in your handset package: 1 x IP930D handset with battery cover ...

  • Page 10: Installing And Charging The Battery

    Insert the bottom end of the battery first. 3. Push the downward on the battery until it snaps into place. 4. Replace the cover and slide it upward into place until it locks. Handset User Guide ShoreTel IP Phone 930D...
  • Page 11 6. Slide the AC power plug with the correct shape for your AC outlet into the AC adapter until it locks in place. Plug the AC adapter into the AC outlet. ShoreTel IP Phone 930D Handset User Guide...

  • Page 12: Attaching The Belt Clip (Optional)

    If you plan to use a headset to handle most of your calls, you might want to set your default audio path to be for a headset. See Changing Automatic Off Hook Preference on page 36. Handset User Guide ShoreTel IP Phone 930D...

  • Page 13: Logging In (If Needed)

    End the call by pushing the End/Power button. You are now logged in and should see your name and extension on the display. Your phone can receive calls, and you can check for new messages. ShoreTel IP Phone 930D Handset User Guide...

  • Page 14: Overview Of The Ip930D

    Getting Started Overview of the IP930D Overview of the IP930D The illustration below provides an overview of your phone’s components. Handset User Guide ShoreTel IP Phone 930D...

  • Page 15: Handset Side Views

    Getting Started Handset Side Views Handset Side Views ShoreTel IP Phone 930D Handset User Guide...

  • Page 16: Your Phone's Display

    To power on the handset, press the End/Power button. To turn off the handset, press and hold the End/Power button until the display turns off. Additionally, the handset powers on when it is placed into the charging stand. Handset User Guide ShoreTel IP Phone 930D...

  • Page 17: Turning On The Backlight After Inactivity

    Follow this example to learn more about how to open menu items on your IP930D. 1. Push the Menu button. The Menu screen appears, as shown below. In this example, the Directory is currently selected, as indicated by the > symbol. ShoreTel IP Phone 930D Handset User Guide...

  • Page 18: Example - Speed Dial A Call From A Button Appearance

    Example - Speed Dial a Call from a Button Appearance Follow this example to learn more about using a button appearance on your IP930D. 1. Start from an idle phone. In the illustration below, the left-most call appearance is highlighted. Handset User Guide ShoreTel IP Phone 930D...

  • Page 19: Setting The Language Preference For The Handset

    3. Turn the feature off or select a time period after which the keys will lock by highlighting the desired setting and pushing the Select soft key (or the center button of the 4-way controller). To unlock the handset, press and hold the center button of the 4-way controller for two seconds. ShoreTel IP Phone 930D Handset User Guide...

  • Page 20: Setting Keypad Sounds

    If you move completely out of the coverage area, the handset will display “Searching” and the LED indicator at the top-left of the handset will flash with an amber color. Handset User Guide ShoreTel IP Phone 930D...

  • Page 21: Setting Up A Charging Alert

    On the right side of the blue status bar at the top of the display is a battery charge level indicator. The indicator shows a full-to-empty battery in 10 increments. When the handset is charging, animation shows the battery level increasing. ShoreTel IP Phone 930D Handset User Guide...

  • Page 22: Guide To Call Status Icons

    Guide to Call Status Icons Guide to Call Status Icons Your IP930D handset offers icons to indicate the call state. The table below lists the static and blinking icons, as well as the associated operational state. Handset User Guide ShoreTel IP Phone 930D...
  • Page 23 Getting Started Guide to Call Status Icons ShoreTel IP Phone 930D Handset User Guide...

  • Page 24: Additional Status Icons

    Getting Started Additional Status Icons Additional Status Icons These status icons appear in the blue bar at the top of the display. Handset User Guide ShoreTel IP Phone 930D...

  • Page 25: Led Indicator States

    Green flash Low battery Amber flash Out of range (low signal) Note At times, there may be overlapping LED indicators, such as if you receive an incoming call when the battery is low. ShoreTel IP Phone 930D Handset User Guide...
  • Page 26 Getting Started LED Indicator States Handset User Guide ShoreTel IP Phone 930D...

  • Page 27: Chapter 2 Managing Calls

    CHAPTER Managing Calls This chapter describes how to manage calls with your ShoreTel IP930D and contains these main topics: Basic Call Management on page 27  Options to Configure Your Handset on page 35  Using the Directory to Find Numbers and Place Calls on page 37 ...

  • Page 28: Using The Speakerphone

    To place an internal call, press the Talk button and dial the extension.  To place an external call, dial the trunk access code, then the phone number.  To end a call, press End/Power.  Handset User Guide ShoreTel IP Phone 930D...

  • Page 29: Display Overview With An Outbound Call

    Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in the top left-most corner of your handset all identify an incoming call on your handset. A double ring signals an internal call, while a single ring signals an external call. ShoreTel IP Phone 930D Handset User Guide...

  • Page 30: Display Overview With An Incoming Call

    To answer a call, push the Talk button when the phone rings. The handset icon appears in  the blue status bar at the top of the display. To end the call, press the End/Power button.  Handset User Guide ShoreTel IP Phone 930D...

  • Page 31: Answer Using The Speakerphone

    When an incoming call arrives, a To VM soft key becomes available, as shown in the figure below. Press the To VM soft key to send the caller directly to your voice mailbox (assuming you have voicemail privileges). ShoreTel IP Phone 930D Handset User Guide...

  • Page 32: Diverting A Call

    Consult by intercom by pressing the More soft key, and then pressing the Intcom soft key.  Send the call to the recipient’s voice mailbox by pressing the More soft key, and then pressing  To MB. Handset User Guide ShoreTel IP Phone 930D...

  • Page 33: Making A Conference Call

    The Intercom function allows you to connect with another party without ringing the party through a call line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this feature (set by your system administrator).

  • Page 34: Placing A Call On Or Off Hold

    Use the 4-way controller to highlight the number you want to call, then press the Dial soft key or  press the 4-way controller’s center button. (You can also press the Intcom soft key to intercom the recipient.) Handset User Guide ShoreTel IP Phone 930D...

  • Page 35: Using Audio Controls

    This section contains information about configurable options for your handset. You might need to use ShoreTel Communicator or get help from your system administrator to use these features. Changing Call-Handling Mode and Forwarding Use ShoreTel Communicator to configure the modes and to set call forwarding destinations and personal greetings. ShoreTel IP Phone 930D...

  • Page 36: Changing Automatic Off Hook Preference

    If you are a member of a workgroup and you need to log in to the workgroup at the start of your day, or log out to take a break, you can change your agent state via ShoreTel Communicator or from voicemail menus.

  • Page 37: Using The Directory To Find Numbers And Place Calls

    4-way controller or the Dial soft key to dial the number. Note The Directory lists any keypad speed dials you have configured in ShoreTel Communicator. To dial  a number from this screen, press and hold the corresponding number on the keypad, or use the Scroll button to highlight an entry, and then press the Dial soft key.

  • Page 38: Managing Calls With Advanced Or Optional Features

    • To silently monitor a call, dial 17, then the extension on which the call is active. • To barge in on a call, dial 16, then the extension on which the call is active. Handset User Guide ShoreTel IP Phone 930D...

  • Page 39: Extension Monitoring

    An incoming call for a monitored extension appears on your phone as shown below. ShoreTel IP Phone 930D Handset User Guide...

  • Page 40: Whisper Page

    19, then the extension of that user. Note The recipient must be using an supported ShoreTel IP Phone model. Ask your system administrator for a list of supported models. If a Whisper Page call is sent to an unsupported phone, such as a SoftPhone or an analog phone, the call will be treated as an intercom call.

  • Page 41: Overhead Paging

    Personal Communicator  Professional Communicator  Workgroup Agent Communicator  Workgroup Supervisor Communicator  Operator Communicator  For more information about ShoreTel Communicator and the features available to you, see your system administrator. ShoreTel IP Phone 930D Handset User Guide...

  • Page 42: Web Access

    Web Access Web Access ShoreTel Communicator for Web Access is a browser-based interface by which users can manage personal options and settings securely and easily from any web browser, anywhere in the world. For more information about web access and what features are available to you, see your system administrator.

  • Page 43: Chapter 3 Using Voicemail

    CHAPTER Using Voicemail This chapter describes how to use the voicemail system with your ShoreTel IP930D and contains these main topics: Understanding Voicemail Indicators on page 43  Logging In on page 44  Using Your Voicemail Menu on page 44 ...

  • Page 44: Logging In

    You can log into voicemail from your phone, from another extension, or from an external phone. Logging In from Your ShoreTel Phone To log in to the main voicemail menu on your phone, press the Voicemail button and go off hook on the handset or speaker.

  • Page 45: Sending Messages From Voice Mail

    From the Main Menu, you can send messages by pressing 2. The following options are available while recording your message: To cancel, press  To stop recording, press #.  To review, press 1.  To re-record, press 2.  ShoreTel IP Phone 930D Handset User Guide...

  • Page 46: Listening To Saved Messages

    Record your personal greeting at the tone and press #, then select from the following options: To accept your recording, press #.  To review, press 1.  To re-record, press 2.  To delete, press 3.  To cancel, press  Handset User Guide ShoreTel IP Phone 930D...
  • Page 47 To listen to your deleted messages, press 7. Voicemail plays all the deleted messages still  available to the system. During playback, you can manage deleted messages as if they were newly arrived messages. Press 2 to restore the deleted message to a saved message. ShoreTel IP Phone 930D Handset User Guide...

  • Page 48: Logging Off

    To return to the auto-attendant, press 9. Transferring to Assistant To Transfer to the Assistant, press 0. Listening to Mailbox Status To listen to mailbox status, press #. Select this option to hear the number of unheard messages. Handset User Guide ShoreTel IP Phone 930D...

  • Page 49: Leaving A Message

    To send message, transfer main menu, press 0.  To send message, forward to recipient’s Find Me destination (if enabled), press 1.  To send message, transfer to auto-attendant, press 9.  Note Hanging up sends the message. ShoreTel IP Phone 930D Handset User Guide...
  • Page 50 Using Voicemail Leaving a Message Handset User Guide ShoreTel IP Phone 930D...

  • Page 51: Chapter 4 Troubleshooting

    If the handset does not ring while in the charger, check the setting of the Silent Charging feature by following the procedure in Disabling Ringing while Charging on page 21 to make sure Silent Charging is turned off. ShoreTel IP Phone 930D Handset User Guide...

  • Page 52: Viewing Phone Information

    1. With the phone on hook, press the Mute button. 2. Dial I-N-F-O (4636) on the keypad and then press #. Note Viewing phone information as described in this topic should be done only at the direction of your system administrator. Handset User Guide ShoreTel IP Phone 930D...
  • Page 53 Handset App Version  Base Model Number  Handset Model Number  Base MAC address  Handset IPUI  Base Hardware Version  Handset Hardware Version  802.1x Enable  LLDP Enable  ShoreTel IP Phone 930D Handset User Guide...

  • Page 54: Status Information

    Base Station  SW Version  HW Version  IP Address  MAC Address  Handset  SW Version  HW Version  DECT Band  Battery Level  IPUI  Handset User Guide ShoreTel IP Phone 930D...

  • Page 55: Quick Reference Of Ip930D Shortcuts

    Transfer a call (if OfficeAnywhere **, destination, ## feature is configured) Conference a call (if **, destination, ** OfficeAnywhere feature is configured) Hold a call (if OfficeAnywhere feature is configured) Hang up (if OfficeAnywhere feature is configured) ShoreTel IP Phone 930D Handset User Guide...
  • Page 56 Troubleshooting Quick Reference of IP930D Shortcuts Handset User Guide ShoreTel IP Phone 930D...

  • Page 57: Chapter 5 Important Information

    For best results, return the handset to the charger after each call to keep it fully charged. When the battery gets too low, the handset shows a low battery alert.  ShoreTel IP Phone 930D Handset User Guide...

  • Page 58: Rechargeable Battery Information

    The IP930D bases must be positioned in such a way as to allow a minimum of 20 cm (8 inches)  between the antenna and all persons during normal operation. IP930D bases must not be co-located or operated in conjunction with any other antenna or  transmitter. Handset User Guide ShoreTel IP Phone 930D...
  • Page 59 All necessary accessories are included in the package; any additional or optional accessories are  not required for compliance with the guidelines. Third party accessories (unless approved by the manufacturer) should be avoided, as these might  not comply with FCC RF exposure guidelines. ShoreTel IP Phone 930D Handset User Guide...

Table of Contents