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LIP-6812
ACD Status (Line 1)
Check-Out
[C.In] [PRIM]
2) Press the Line button, and then press the
NOTE: The check-in Softkey is only available if the Agent is checked out.
3) Accept the pre-defined ACD Group ID with the
press the
[ OK ]
ACD Group ID
123
[
] [Mode] [ OK ]
4) Enter the password of your ACD Agent group and press the
ACD Password
[
] [Mode] [ OK ]
To set the extension to the "available" status:
1) Press the "ACD Agent" button.
NOTE: The Agent must be checked in to set the available status.
2) Press the Line button, and then press the
only if the Agent is unavailable.
ACD Status (Line 1)
Unavailable
[Avail] [COut] [PRIM]
To set the extension to the "unavailable" status:
1) Press the "ACD Agent" button.
2) Press the Line button, and then press the
NOTE: The
[Unvl]
ACD Status (Line 1)
Available
[Unvl] [COut] [PRIM]
To check-out of the ACD group:
1) Press the "ACD Agent" button.
2) Press the Line button
Softkey.
[1]
[1]
Softkey appears only if the Agent is available.
19
Softkey.
[C.In]
Softkey or enter a Group ID and
[ OK ]
[ OK ]
Softkey. The
[Avail]
Softkey.
[Unvl]
User Guide
Softkey.
Softkey appears
[Avail]
June 07
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